Early Saturday morning I discovered water flooding the laundry room of my significant other's…read moretownhouse and realized the water heater was leaking. I turned off the water supply rendering the condo with no water. Now what? Who do I call in Lexington, a town I'm not that familiar with much. She called her sister in Versailles but her recommendation of a past plumber she had used previously was closed for the weekend. So I did a search on Yelp first, skipping over a couple of plumbers with some not so good reviews and found Bluegrass advertised as being 24/7 and Shonda C.'s review listed first. She is in my friends list and I trust her reviews. I also saw photo's of the business owner and his family, plus some of his past work, indicating to me I was looking at an honest man. But to be sure, I utilized BBB for a background check and found zero complaints in the past year, an A+ rating and that they were BBB Accredited. So I gave them a call. Ron answered the phone at 7:52 am on a Saturday. This was a huge indicator to me I was going to be doing business with a good company. He told me he had one customer ahead of me but that he would be over between 11:30-12:30 and that he would call thirty minutes ahead of time to let me know he was on his way. He called me back at 10:26 am and arrived in 15 minutes. He assessed the work to be done, quoted a price, then left to pick up a new water heater and associated parts & pieces and arrived back around an hour later. I doubled checked with my sister, who owns five houses, on his quoted price and found he came in little bit less than her prediction. Ron and his son, who was helping him, installed a new water heater, and upgraded the water pipes and gas line, along with new valves on both, to meet today's codes. He completed the work in two and a half hours. We were completely 100% satisfied with the work, his timeliness, consideration of cleanliness and knowledge of his trade. Would not hesitate to call him again for any plumbing needs.

Our kitchen drain clogged somewhere deep and was backing up. I saw the ratings for Bluegrass…read moreRooting and decided to give them a try. Ron came out and cleared the pipe in no time, left no mess, and charged a fair price. He was super friendly, nice guy. Glad we could hire a locally owned small business that cares.

Alex and William were awesome. I had three issues to be addressed and they were in and out in 35…read moreminutes! Super nice young men! Highly recommend!

Spencer came out and my problem wasn't plumbing. Spencer was still very helpful and didn't charge…read moreus anything!

They've always done my plumbing and guarantee their work. Another bad review talked about Richard…read moretheir owner. Their owner is not named Richard which makes the review suspect.

I hate giving bad reviews. But I hate even more, others experience the same. I used them for one…read moremoderately big job and they did an OK job. As a result, I had them come over to do several small jobs, but the total was a significant amount of work. They came for an estimate and got back to me with a question but never provided a proposal. I called and they said oh yes, it's on the way. Several weeks past and I called again. More waiting and I called again and the person that answer says oh yes, Richard (the owner) is going to get back to me. Another call and I have reached my limit. It's been several months and they continue to tell me they will get back to me, but they do not. This speaks to follow up and character and professionalism and they demonstrated NONE of these important qualities. If they did not want to do the jobs, I would've been OK with, "we are not able to do this job", rather than just keep on a string. It turned out to be either a lie or just very poor professionalism. The sad part is, I was going to do these moderate jobs and then I had a very big job to do and they probably would've gotten it, but not after this.