Excellent caring Doctor .. Dr. Gatson is the best! She really takes the time to listen and doesn't…read moreignore my thoughts..

Dr Gatson is the sweetest, most compassionate and knowledgeable physician I have ever used, and she…read morehas been my primary physician for over a decade. I can't ever remember a time when she was out of the office, even though it is expected on occasion as she is human. What I like most about Dr Gatson is how she sits down and truly listens, even though she may be typing on her laptop during our conversation. I understand that. Otherwise, she may forget some of the details of our conversation. She is a great diagnostician, but never fails to refer you out to a specialist if necessary. The medications she has prescribed to me seem on point. I've never had ANY complaints against this physician. EVER. I wouldn't hesitate to refer any of my family and friends to Dr Gatson. As far as I am concerned, she ranks as one of the very best. Oh... I almost forgot to add... this may be important to those who only have a limited time to see the doctor. You might have somewhat of a long wait to get called back to an exam room. And then another wait in the exam room. This wait does not bother me, as I know she is only spending one on one time with her other patients and to me, that is what it's all about. Because then I know I'm going to get that same thorough attention. I always clear my morning or afternoon when I have an appointment with Dr April Gatson. And lastly, but certainly not least, her nurse, Daisy, is sweet and takes good care of me. So if you are looking for a thorough, compassionate, accommodating, attentive and delightful family physician, I wholeheartedly recommend Dr April Gatson.

Dee is the most precious soul around. Her and her entire staff are superb! Best bed side manners of…read moreany doctor in Longview! You will always be greeted with a smile and an eager to want to help you. Sky Durrett

I don't usually leave reviews, but after multiple unresolved issues, I feel it's important to share…read moremy experience. I recently moved to Texas after being with the same doctor in Florida for seven years. I had all of my medical records transferred, including my history with anxiety, panic disorder, depression, and severe sleep issues. Over the past year, I have gone through significant life events, including the loss of both parents and a divorce, making consistent and reliable care especially important. From the beginning, communication with this office has been difficult. I have called numerous times seeking assistance and often felt dismissed. When I asked if the doctor could return my call, I was told she "doesn't usually call patients back," which was discouraging given my situation. There have also been ongoing issues with my medications. Initially, I was only prescribed my antidepressant despite providing my full medical history. At one point, I lost my antidepressant and contacted the office to request a refill in order to avoid withdrawal symptoms. I was told by staff that Lexapro is a controlled substance and could not be refilled, which is untrue. Overall, the level of support and clarity provided has been inconsistent. I understand that policies and regulations exist, and I am willing to follow appropriate steps. However, the lack of communication and professionalism has made it difficult to receive proper care. I will be seeking care elsewhere. I hope this feedback encourages improvements in communication, staff training, and patient support--especially for those managing serious mental health conditions.

Well not off to a great start. Made an appoint for 8 am and they told me to be here 30 mins…read moreearly. Got here at 7:30 only to find they don't open until 8. What is it with the medical field that feels their time is more valuable than other people?

The medical "Megladon" is a large scale operation working to control ALL medical treatment for ALL…read morepeople WITHOUT regard for their true health and well being. Beware Christus Clinics are under the conglomerate umbrella of the "Mother Ship" have no loyalty to their patients. The majority are broken english, foreign and or black doctors and FNP's. (Half doctors) If you speak up for your own care, they will drop you from their system! You must always conform and yield to CTC. All of their clinics are "hidden" under one name. This is a medical take-over and cannot benefit the patients. Rather, it tramples our rights and endangers our lives. We are forced to see UNQUALIFIED doctors and FNP's! I have been cast out of their system twice because I objected to their methods. One MD female called another hospital and had my surgery there cancelled! (2016-2017) ALL DOCUMENTED!

Rude and inconsiderate office staff and nurses. Dr. Shen is an amazing doctor who needs desperately…read moreto restructure his office staff and nurses.

I arrived at 7:15am for outpatient surgery. I waited 5 hours before my surgery. This is not the…read morefirst time I had a long wait at the Diagnosis Clinic of Longview.

Billing practices at the Diagnostic Clinic of Longview leave alot to be desired. Initially, the…read moreonly notice we received of a copayment was a text message. How often do you get text messages saying you owe money to some organization and need to pay it immediately???? Next, the first formal notification was several months after the fact and included half a dozen office visits that were now past due. Next, one bill that was sent actually had the wrong date of service and the billing department actually saw no issue with that, EVEN THOUGH THEIR OWN RECEIPTS DON'T EVEN SAY WHAT THE BILL IS FOR. The receipt only says you paid this much on this date. Not what you paid for. I refer you to several applicable laws that require certain information on medical bills. I suggest that you start following them before you end up getting fined.

Wonderful. Friendly accurate service. Felt at ease and welcomed. Dr.Cater is amazing Dr. her…read moreknowledge and skills exceed all prior eye Doctors. Thank you Dr. Carter

The main reason I chose this wellness place is because they had an office in kilgore. They said I…read morecould make an appointment at the kilgore office but when it came down to it they said it must be at the Longview office. So just to get in I agreed to the Longview office for the first time since it was required. I finally had an appointment that took over a month to make because I had to get the paperwork and over the phone nonsense finished before the appointment could be made. There were multiple text messages and emails confirming the made appointment. Then as I'm on my way to the appointment (which I had to take off work to do!) the office calls me and says the provider I would be seeing isn't going to be in today! They called less than an hour from the time of the appointment to call and reschedule! I asked if there was anyone else I could see since I had to take off work to do this and all they said was no. There was no reason as to why the provider wasn't going to be there so for all I know they could have made me a useless appointment during the vacation time of this provider! I won't be going back since there are plenty of other places to choose from. This office is so unprofessional and I wouldn't recommend going here if you have other responsibilities because they sure don't care if you had to take off work to be at the appointment!

Our mother presented to the Emergency Department with acute altered mental status. While basic labs…read moreand a urine drug screen were obtained--and returned unremarkable--no imaging was performed. Despite her significant cognitive and behavioral changes, the team prematurely concluded her symptoms were psychiatric in nature and attempted to admit her directly to Oceans inpatient psych facility. As a family with medical knowledge, we were appalled. Altered mental status requires a thorough differential diagnosis, including--but certainly not limited to--UTI, metabolic derangements, intoxication, and **intracranial pathology.** The ED ruled out only the most superficial possibilities and astonishingly skipped one of the most critical elements of any altered mental status workup: brain imaging. We refused the psychiatric admission and sought care elsewhere. The new provider ordered imaging which revealed multiple brain masses, including a 14 mm lesion in the left frontal lobe. This finding explains her symptoms far more plausibly than the dismissive and lazy label of "psych." The fact that she was almost institutionalized without appropriate medical evaluation is outrageous. Her insurance--Medicare A/B with a supplemental plan--was not a limiting factor. This was not about resources. This was a gross failure of clinical judgment and basic diagnostic protocol. Had we trusted the ED's premature and reductive assessment, our mother would be in a psychiatric facility right now, receiving zero treatment for her actual diagnosis while her condition worsened. The consequences of this kind of negligence are catastrophic and unacceptable.

Never on my life have I had to wait 2 hours for them to even come see me while I was there. Been…read morehere a week already and the only good service it the lunch lady. I can't sleep been up all night and they REFUSE to give me anything to help sleep (not a sedative) just sleep and the nurse didn't even ask the DR if he would give me something she just straight up said "no" it's not 3:30 am and still NOTHING GO TO LONGVIEW REGIONAL less time, better tests and faster results. Never again

I have been a patient of Dr. Wassef's for 6 & 1/2 years ~ he has always been a great doctor to me…read more He really listens! He knows his stuff too ~ I feel so much more stable now. Jean and the other staff members are awesome & so sweet. I really like this office.