CHECK YOUR BILL! The excessive gratuity charge is included and hidden from you when you the bill comes. There were just two of us. Our beverages included one soda and one hot tea. Cost was $26.95 per person. We were in a rush to get to an evening event so I handed them my credit card and asked for our check. We received a receipt back to sign. We noticed that the total seemed way too high. There was no itemized list on the receipt. The total for two people came to $76.13. Since we were tight on time, we didn't purse questioning the extremely high bill although we definitely should have. Super sketchy. I will never come back here. read more

If I could give this place zero stars I would ordered shrimp hibachi and chicken hibachi for take out and got a bowl full of onions both plates are nearly 20 dollars if I didn't live so far I would bring this crap back!!! Should be ashamed of themselves read more

Haya Sushi - Bowl of onions chicken hibachi no other vegetables - Japanese Near Me - Springfield, Massachusetts

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Nice chill place with very attentive staff. Menu has a ton of great options with a good variety of hot appetizers, hibachi, and lots of different and original rolls to choose from. Very good price for what they offer for lunch and dinner. Have been a few times already and every time I've went everything has went greatly. Highly recommend to those in the Springfield area! read more

Dishonest and unacceptable. This restaurant adds tips for two people without permission, which is misleading and potentially illegal. Tipping is the customer's choice, not the restaurant's. I will not return. read more

The most decent sushi around this area and it's all you can eat too! The sides here are also great. Highly recommend.

This restaurant is extremely overpriced that they charged us 53 dollars per person where the menu said it should be 25. Then as we argued they then said there is an "error" and then change the price to 41 with 18% mandetory tip that the server can't even give us the right dish. Overall really bad experience don't go! read more

Super impressed with this new Springfield spot from the AYCE options to the quick & friendly service. We have friends who live nearby so we made the little trek up on a Tuesday evening to grab dinner with them. The restaurant wasn't busy at all and we practically had the place to ourselves. The AYCE options expand from the kitchen to the freshly made sushi and we ordered a bit of everything. I really enjoyed their Crab Rangoons and the Gyoza from the kitchen side! We must have tried each of their special rolls and I think my favorites were the Shaggy Dog, Surf & Turf, Kiss of Fire and Spicy Lady (can you tell we like spicy rolls?) I was a bit bummed they didn't have any rolls with mango or a classic Godzilla roll (spicy tuna w/ avocado) but their options were all quite good and very unique! The service was the fastest we've received at an AYCE - this was a huge plus. Maybe it was because it was a Tuesday, but was a happy surprise nonetheless! $30pp is not a bad price for dinner AYCE and they even serve cocktails! We will definitely be back! PS: bring back the tempura bananas for dessert! read more

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Yikes, this place is expensive! Expect to pay premium prices for what tastes like supermarket sushi, plus an automatic 18% surcharge for some unclear reason--and it doesn't even cover tips. This meant we effectively paid an additional 36% on our $150 bill! I feel bad for the servers, as this setup discourages customers from leaving a proper tip. And to top it all off, the food was just awful. Save your money and dine elsewhere. read more

My daughter made a reservation. Showed up they had no idea that we were coming. One end of the table was done eating and the other end of the table was still waiting for food. Even tried to deliver food for another table to our table. read more

They lost one of our checks and we had to pay extra. Portions were incredibly small and all the warm food came out cold. It also took forever to get our food and they forgot some of the orders we placed. Go to any other sushi place around. read more

This is such a great value for great food! Pay one flat fee to have unlimited acess to sushi, sashimi, hibachi and more! Service and ambiance are both very pleasant for sure, but the highlight is definitely the delicious cuisine! read more

Haya Sushi - Sushi boat - Japanese Near Me - Springfield, Massachusetts

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Second time ordering from Haya. Ordered 3 rolls, Kill Bill specialty roll, sweet potato roll, California roll and Crab stick sushi. All the rolls were falling apart while eating, made it difficult to eat. Kill Bill roll only had 5 pieces, for being a specialty roll, I expected more. Not impressed by the food quality or presentation. Will try other options going forward. read more

Absolutely ridiculous experience. This restaurant gives portion sizes for that of a small child. Then the quality of the food is sub par at best, especially when compared to nearby all you can eat locations. Then to top it all off while going there in a group they "lost" one of our payments and we had to pay it again. Overall, terrible experience. You're better off going to any other nearby sushi spot or just making food at home. read more

I went for the soft opening on Saturday at lunch. Pricing wise - it's Dinner prices on the weekend so $29.99, during the week at lunch it's only $19.99. Currently 10% for soft opening through the end of the month Menu is slightly smaller at lunch time. For their soft opening, having only been open less than 2 hours by the time we arrived, it was a great experience! The menu is vast, much bigger than all other AYCE sushi places we've been to in CT. There is a good selection of salads/soups, appetizers, sushi, sashimi, hand rolls, maki rolls, and specialty sushi rolls, plus they have some stir fry items as well - fried rice, hibachi and even some robata items. Considering it's ordering and not a traditional buffet, service is decent, maybe 10-15 for our first sushi order - we've been to other restaurants where it takes 30-40 minutes for our first order. This was not the case - again still soft opening so going through some growing pains but overall they were so nice and accommodating! Service will only get better with time as they find their groove. As for the food - I can't even tell you how good and fresh everything was. The quality of fish is top notch, the amount of fish to rice ratio is pretty amazing too. The appetizers and fried rice/hibachi we had were all piping hot and very tasty! We didn't have anything we didn't love and we absolutely will be back (probably as early as this weekend lol). So glad to have a high quality fresh AYCE sushi restaurant closer to us in Northern CT. We only took a couple of pictures, we got too excited to dig in - so we will take more pics next time! read more

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Such a great new spot located in the Springfield area. For one set price you can enjoy all you can eat sushi, sashimi, hibachi, and traditional Japanese appetizers. Come hungry and with friends, ask for the sushi boat, it's stunning and will make any dinning experience magical. Here's everything my sister and I got to try Gyoza Coconut shrimp Crab Rangoons Spicy kani salad Shrimp Udon noodles Cucumber roll Avocado roll Sweet potato roll Volcano roll Shaggy dog roll Surf n turf roll Orange dragon roll There's an area in the back where you can go and watch the sushi being made which is really cool. Staff was more than helpful with selection and recommendations. read more

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Ordered for delivery: Crab rangoon, coconut shrimp, dumplings, spring rolls....... Delivery was fast. Food was not even close to good. No flavor, taste was only from oil in which it had been cooked. Food containers made food form condensation which in turn made food somewhat crunchless....food was certainly not hot upon arrival. Greasy...greasy...greasy. The condiments lacked flavor also.....very disappointed. read more

Great experience. Kind and attentive servers. Food was delicious and everything was fresh. You can also have unlimited appetizers, rice/noodles, desserts and hibachi. Booths are comfortable and semi-private which was nice. Will definitely come here again. Highly recommend the coconut shrimp, Tiger eye roll and the Haya roll. The tempura banana dessert was my favorite! read more

Haya Sushi - Sushi - Japanese Near Me - Springfield, Massachusetts

Impeccable interior, high-quality sushi, amazing service. This place is put together with such attention to both quality and detail. The sweet potato rolls here are incredible! The perfect consistency, and they are very well-made! I almost didn't take their picture because they were just too delicious and I was too busy enjoying it. The seaweed salad is also amazing. You have to go here!!! Did I mention that the miso soup is also great? read more

Haya Sushi - Japanese Near Me - Springfield, Massachusetts

Clean, lively, friendly and well lit. The appetizers were fresh and hot. The sushi was spot on. Flavorful and well made. Staff were attentive and responsive. We'll be back when the urge hits again. read more

Haya Sushi - Selection of sushi - Japanese Near Me - Springfield, Massachusetts

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I lived in LA, California for a while and all you can eat sushi was common. And it was amazing. This place is mediocre at best. I had such high hopes but after 3 visits they continue to be dashed. The service lack greatly as well. read more

My family went for dinner last night (Thurs 7/13). The restaurant was busy but the service was quick and friendly. The food came out fast! We ordered different sushi rolls and appetizers. Unlike the reviews from opening night, the food was hot when it was supposed to and so very delicious! I would highly recommend going and trying it out yourself. I LOVED the surf and turf roll and the crab rangoon the best. Will go again, it's a great deal. The restaurant feels bright and clean and the food fresh. read more

Haya Sushi - Cute photo wall at entrance - Japanese Near Me - Springfield, Massachusetts

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This is a brand new sushi place, they got all you can eat Sushi.Delicious Fresh Food Great Location,Friendly And Helpful Service ! read more

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I was excited to finally find an all you can eat Sushi so I drove an hour and some change to try an all you can eat sushi, to be overly disappointed when we left. We had a party of two, and ordered two rounds of orders. Mind you it's an all you can eat, they made it very clear about food waste and no sharing at the table, therefore we made sure our selections were not wasted. When we received our last order/second order, we were told that "you're done," from the host and he just walked away. We were both confused about the situation since we sat down no more than 30 minutes and were cut off from ordering more after our second order. Most of the orders I had were just for me, not my husband. I was so mind blown about how we were cut off so we didn't dispute with the host. If you consider yourself an all you can eat, don't limit your guests unless they've been there for a long time wasting food. Obviously you have it written everywhere that any food waste would have a charge. Like others had mentioned, there is an automatic 18% gratuity added to the bill already. read more

The food was very fresh and delicious, I jus wish there were more portions to the fresh fish they gave us. The service was fast and kind and lastly I was a very big fan of the ambiance, to me the room felt lively and I like the set up of booths. read more

Haya Sushi - Sushi - Japanese Near Me - Springfield, Massachusetts

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BEWARE!! Non-published JUNK FEES! Good food, have come here in the past with my family and been satisfied. However, they recently have chosen (not required, but their choice) to add junk fees to their charges. Sorry, but an "automatic" 18% fee for "administrative charges" is complete shenanigans. Build your expenses into your prices like everyone else does. Don't try to whack me with either a mandatory "tip" or portion to pay your water bill, health insurance, taxes, or whatever your latest affliction is. Those are operating expenses that should be built into your prices and advertised for transparency, and let the customers decide before they order. If your prices are too high and you lose customers or have to close, well, elections have consequences folks and nothing is "free" like you may have chosen to believe. Tips are based on service. If crappy service, expect crappy tip. Good service: good tip. I can see for large parties, but this was just me. Regardless it's my choice in the US. I'll come back if the 18% junk fee shenanigans. stops (California actually doing something useful for once and banning them July 1, will MA follow?). Otherwise you just lost a customer, and I'm sure many more. read more

Haya Sushi - 18% Junk Fee - Japanese Near Me - Springfield, Massachusetts

BEWARE OF CHARGING SCAM. We were charged the dinner rate instead of the lunch rate. Our bill was over $400 and when adjusted to the proper rate went down to $241. Everyone in our party was overcharged and had to return to the restaurant to have our bills adjusted. What if we hadn't noticed and returned for a refund??? A few other things to be aware of - very small portion sizes, slow service (after first order), must eat EVERYTHING on your plate to avoid incurring additional fees. There were no ginger slices or wasabi paste with the sushi which made a difference in taste or flavor. Overall food was okay. It was on the bland side. We won't be returning especially after being charged nearly double. It just seemed really sneaky. read more

Food is all amazing. Overall we tried a-lot (2people) -shrimp shumai 7.5/10 -fried wings 7/10 -crispy calamari 8/10 -miso soup 6.75/10 -crab Rangoon's 9/10 -beef fried rice 8/10 -chicken fried rice 6/10 -avocado roll 7/10 -surf and turf roll 9/10 -tiger eye roll 9/10 -tempura Oreo 8/10 -green tea ice cream 7/10 -Oreo ice cream 7/10 Overall service is great good atmosphere and they are very clear about trying to not waste food a-lot of the portions are small is is so if you don't like something especially the apps its not that hard to get em down haha just be mindful of how full your tummy is and you'll be fine. -your friendly neighborhood chef read more

Haya Sushi - Left side is the Tiger Eye(5pc) Right side is tge surf and New Surf & Turf(8pcs) - Japanese Near Me - Springfield, Massachusetts

The restaurant was empty which is key because it's hard to understand why the service was so bad. Hostess checked in on us more than our waiter. When they brought food (emphasis on when) they stared at us and didn't say a word expecting us to grab it. Warm food was cold, portions were about a big as a handful of sand and some orders were just not given to us. And the cherry on top was when it was time to pay they told us they did not receive 6 payments from the 6 individual bills. They claimed had 5. Told us they already put the money in the register so they couldn't count it all up. No desire to check the camera above our table and held us hostage by not giving a member of our party his card back until someone gave them money. When we eventually gave a payment then the waitress offered to pay just for the manager to say no they payed they are good. Do not give them business. Your better off going to ichiban in Longmeadow or your local hibachi restaurant for sushi. read more

As sushi fiends, we had to try new AUCE sushi place for lunch. Tried many of the rolls, seaweed salad, calamari, gyoza plus more. Loved All of it- we'll be back. Casual, clean,+ nice inside. PS food comes out fast. read more

This place is great, i went yesterday for the first time and even though it was a little confusing how to order after figuring out it went smooth. The food came out fast and it was delicious. They were up front with us from the start about the price and the service fee, also about not wasting food because even though is not a buffet you can order as much as you want but they only ask from you not to over order and eat everything you order otherwise they will charge you the left over extra. I think it was great, the food was delicious the ambience was friendly. We have found a new favorite spot. Is a bit pricey but to me is worth it because the food is very good. read more

I really enjoyed this all you can eat sushi spot. Everything came out so fresh and so quickly. The tempura appetizers came out steaming and so crunchy. Not to mention the sauces they came with were spectacular! The rolls were just as great, if not better. Will def be coming back and with friends. read more

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Not only is the price amazing for the all you can eat experience but the staff is always attentive! The rolls are always fresh and the selection is vast! The owner makes sure to say hello every time we are there. Truly making me feel like a valued patron! Where else can you get all you can eat sushi apps and hibachi! Check them out!!! read more

Haya Sushi - Japanese Near Me - Springfield, Massachusetts

Haya Sushi is an incredible place I would recommend to anyone in the Springfield area. I went to Haya on thursday afternoon, the restaurant was pretty empty (only two other groups there), so we were seated immediately. The resteraunt felt a little awkward - obviously the location is weird being between a family dollar and a smoke shop, but the place didn't feel totally welcoming. Our server did not really explain to us how the all you can eat system worked, which would've been nice. But once we put our order in, the experience was awesome. The food came fast, the presentation was excellent, and it was delicious. Maybe not the best sushi i've ever had, but definitely up there. And all for a 20$ lunch price tag - incredible! Definitely will be coming back. I wish the restaurant was closer read more

Happy to see a new AYCE in Springfield! I came in with a party of 13 people and honestly, the servers did a great job managing our table. There were some things we ordered that were miss but I'd say they got 90% of everything. They definitely have a decent amount of things to improve on but it's a soft opening so I'm keeping that into consideration with this rating! Good things: -Salmon sashimi (fresh and tasty!) -Crab Rangoon (sooooo good, I could eat like 5 of these) -Usumashi soup (I can't describe it but it was so good!!) -Fried Oreos (kinda hard to mess up but it hit the spot with the ice cream) -Udon noodles were so good, fresh! -Food came out very quickly!! Seems like they've heard the negative reviews and worked on that which is amazing to see Things to improve on: -Process of taking orders -- I recommend giving the tables a sheet of paper so they can write down how many orders of an item they'd like. This will put less strain in the servers and will help improve the overall service! I think this should be a priority since a lot of the reviews on here have mentioned time being an issue -Bathroom needs a "Employee Must Wash Hands" sign -The wall decor is mediocre! Could use some paintings! -The fried ice cream needs to be fixed, it was all batter and no ice cream, just melted ice cream when I got it Other than that! I'd come again! read more

Out of all the sushi/sashimi places I've tried in a 100 mile radius, I have to say this is my NUMBER ONE go to place, for now on, ever-since they have opened. Quality- Their sushi/sashimi quality is outstanding, never fishy, always tastes fresh, sashimi melts in your mouth, and temperature of the fish is perfect. Nothing in the area compares. Even if you don't eat raw sushi/sashimi, they have so many other opens of cooked foods. Tons of appetizer options, hot food options, and cooked sushi roll options. Everything from fried rice, teriyaki, hibachi, to takoyaki, grilled muscles, and calamari. The BEST part of this is, ITS ALL YOU CAN EAT FOR EVERYTHING. Deserts included! Price- For everything that you get, and being able to EAT ALL YOU WANT, what you get greatly surpasses what you pay. Lunch option is cheaper, but no sashimi. If you're not a big fan of sashimi, this is for you. Dinner option price isn't much more, but you have the option for sashimi and more appetizers. Even if you come for lunch (19.99$ a person), I've had no issue requesting the dinner menu ($29.99 a person). I've paid over 100$ at other local sushi spots for 2, without filling our cravings. But here, 70$ for two at dinner, I can eat till my hearts content. Service- Service here is always amazing, nothing I can complain about. Everyone is always welcoming, very helpful, and is always around if you need something. Can't ask for a better and loving environment here! We eat here every week and will continue to do so, hopefully, forever. read more

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My husband and I went here on opening day and were pleasantly surprised despite the craziness of opening day. The service was good; however, we also grabbed any server that was passing by us when we needed something so I think that made a difference. The food was tasty but there were several appetizers that came out cold, one of the gyoza was almost frozen in the middle and one of the crab rangoon was cold but there was one extremely hot spot that burnt my lip which was naturally unexpected because the rest of the it was cold. I think if the management works on addressing the below items, this place will be successful. - Appetizers need to be cooked longer and brought to the tables hot - Checklist of menu items so customers can select what they want and how many of each item. This will climate a lot of the confusion we witnessed and/or the wrong foods being brought to tables. Servers were walking around asking customers what items were theirs - Adding at least one more sushi chef and a couple more servers read more

I ordered a California Roll and crab sticks. Freshly made and yummy. It's always good to have a local sushi place near home. read more

LOOK AT YOUR BILL CAREFULLY, 18% gratuity is added regardless of party size. So tipping is an expectation at this place, and not something to the discretion of the customer as it's originally intended. It makes reasonable sense if it's a large party, but it's now automatically added to your bill at the end read more

I Love this place the sushi is high quality and it is much more than sushi included in the all you can eat menu. Everything was amazing. Order as you go, if you order way more than you can eat there will be a surcharge. Pace yourself and you will be just fine The service is fast and friendly I highly recommend that you try this place. read more

If I read the reviews first wouldn't have given them a chance... I'm glad I gave it a chance, absolutely loved everything! Service was quick and great, can't wait to go back. Tho don't order what you can't eat or will be charged extra. read more

Haya Sushi - Really worth it - Japanese Near Me - Springfield, Massachusetts