As first-time homebuyers in the Bay Area, we couldn't have asked for a better realtor than Haylen Real Estate! The market is incredibly competitive, but Helen and Janely made the entire process feel manageable and clear from start to finish. They were patient, responsive, and took the time to explain everything so we felt confident in every decision. Their expertise and strategy truly made a difference, and we always felt like they had our best interests at heart. We're so grateful for their guidance and would highly recommend them to anyone -- especially first-time buyers in the Bay Area! I recommend them to anyone looking to buy a home in the bay area. read more

Excellent guidance prior to sale. We're able to sell in 4 days with multiple offers above asking.

A friend of mine recommended us to Helen and Susanna from the Haylen Group when we were looking for a brokerage to sell our townhome-style condo. We decided upon them after interviewing a few other realtors. They presented themselves as approachable, well-organized, data-driven, and fast-moving. And living up to all those, they delivered in their services exactly just that. Working with them was easy. They provided us with clear guidances from start to finish, so that we knew what to expect. They were upfront with costs and fees. They took care of the nitty-gritty such as simple upgrades, cleaning, and staging. And they worked with lightning speed. It took them a mere two weeks to get everything ready, which we thought was amazingly quick. The timing of our open house wasn't all that great due to tariffs crashing the stock market. But with their help, and a bit of luck, we got a buyer, and we were able to sell our home at a satisfying price. Trying to sell a home is stressful, but we felt Susanna and Helen made it that much easier for us. We totally would recommend them and their group for real estate related needs. read more

Jose did a fantastic job to help me find a lot for building a home. His help and advices were absolutely instrumental to finding and eventually purchasing the land that is perfect for my needs. Jose did follow up on numerous different aspects to make sure there are not surprises and did the hard work preemptively. I cannot be happier and fully recommend Jose and Haylen for their dedication to quality and doing the due diligence to ensure every detail. read more

Helen & Susanna helped me to sell my condo in Bay Area (they helped me to buy that few yrs ago). They are super smart, hard working & listen to my feedback. With the fluctuations of the market, their pricing analysis was super helpful to decide pricing strategy for listed price & the final sales price. Susanna worked with me on getting the place ready to sell, including interior upgrade (as detailed as changing the lighting) & staging. My home is always cozy & cute but with all these upgrade, it is a home house. I will highly recommend them. Big thanks. read more

HAYLEN Real Estate - Before & after staging. - Real Estate Agents Near Me - San Jose, California

See all

Helen and Susanna did a fantastic job, and helped us find exactly what we were looking for in a very competitive location and market, and at a reasonable price. They were organized, informed, prompt, experienced, and a pleasure to work with. I would definitely choose to work with them again, and to refer them to other friends looking for homes in the Silicon Valley area. two big thumbs up :) read more

HAYLEN Real Estate - Real Estate Agents Near Me - San Jose, California

See all

Susanna and Helen saves the day again! This is our second time working with these two fantastic ladies. The first time was when we purchased a home, and this time to sell our condo. We wanted to work with them again because it was so incredibly easy and smooth being in their care last time. This time, we knew it was going to be a challenge to sell during COVID times but they worked tirelessly with us to get it sold! They were transparent about the risks and amount of effort it could take to sell at a market like this but always offered support, options, and updates every step along the way. They're easily reachable at any time of day and genuinely wants the best outcome for their client. Of course, once again, they are highly recommended for anyone that need realtors that are thoughtful, hard-working, honest, and easy to work with! read more

This was my second home purchase in the Bay Area with Sussana and Helen. I am a single mother and can confidently say that I could not have done this without Susanna and Helen. They have supported, guided, helped me throughout the process for both homes. For me they are my forever realtors. If I ever sell or buy any more properties, they are my go to people. They put their heart and soul in their work and it is evident from how they value their clients. Most honest and dedicated people I have met so far in the real estate business. read more

I sold our first home in Oakland through Helen and Peter with Haylen Real Estate. I was referred to Helen through a friend who recommended her as a great realtor that is knowledgeable, kind and effective. That proved to be my experience as well. I would consider my home a "difficult" one to sell because it was an old building with a tenant-occupied unit that had below-market rent. Plus, the real estate market was lukewarm due to high interest rates. Despite the odds, Helen and Peter took on the listing and offered their professional help to guide me through the process smoothly. Peter was my primary realtor, while Helen oversaw the transaction. They both offered expert advice along the way while staying transparent about the upsides and risks of my decisions. I appreciated their honestly about the challenges, and never felt pressured to make any impulsive decisions. Peter suggested appropriate repairs to make for the listing and managed all marketing for the sale. They also gave me regular updates on inquiries and prospective buyers, and offered sound advice on how to adjust the list price strategically. They never pressured me to lower the price just to expedite the sale, but instead, they suggested I slowly lowered the price incrementally to attract buyers while staying within my desired range. In the end, we found a highly qualified buyer who recognized the potential of the house and offered a price that fell in my desired range. We closed the sale in less than 30 days. Helen and Peter helped me sell the house at a favorable price with little headache, despite a challenging market. I would highly recommend them to anyone who's interested in buying or selling! read more

I had the pleasure of working with Susanna and Helen from the very beginning of our home buying journey, and they are absolutely amazing. They are very knowledgeable about the local market and were able to find an off-market listing for us in Santa Clara that's with in our budget. Susanna and Helen were excellent at negotiating with the seller and advocating for what is best for us and we were able to secure the home at a good price. I cannot recommend Susanna and Helen highly enough. They were there for us every step of the way checking in and giving us update throughout the whole process, and it made our first home buying experience much more enjoyable. If you are looking for a real estate agent, they are the one. read more

Susanna and Helen helped us buy a townhouse a few years ago and now a single family! The experience is great and I'll choose them again for any future house buying or selling. read more

It's a great experience working with Hellen and Susanna in our house purchase. They are quite knowledgable about the housing market, and provide a lot of data analysis. As first time home buyer, we knew very little about the process, Susanna and Hellen educated us a lot about all kinds of questions, terms about the documents, etc. This is really helpful. They are also quite responsive in our communication. For whatever houses we showed slight interests, Susanna always gave some comprehensive information and evaluation in the system. Even after the purchase, Susanna is still willing to answer all kinds of questions regarding remodeling, and provided many great recommendations. We really appreciate their service and help. read more

FORTUNATELY, I stumbled across Helen online. I found out she was interviewed in a podcast, so I downloaded and listened to scope her out before contacting her. I spent hours researching for the best agent to represent our commercial property, and Helen was by far the best person! We interviewed her over the phone and immediately knew she was the one we wanted to represent our property. Not only is she fluent in Chinese, but she is also fluent in English. Helen introduced us to Tim Tran (via The Ivy Group), who co-piloted our transaction. They are truly one of the most transparent and honest agents you will find in the Silicon Valley. And trust me, we have dealt with shady agents in the past who just want a fast transaction regardless what happens with seller and buyer. I would recommend Helen and Tim without any hesitation! We sold our commercial property within ONE open house. Helen and Tim hosted an open house at the property, and a few days after, they called and informed us that there were 4 serious parties who were interested. They meticulously followed up with each buyer's pros and cons, and suggested we go with one VERY SERIOUS buyer who wrote a cover letter, explaining why he is the best candidate to purchase the property. It took us 6 weeks from open house to closed of escrow, over asking price too -- truly amazing! Thank you!!! read more

TL;DR Helen and Anthony are absolutely fantastic realtors to work with. They are proactive, super-responsive, and are great strategists who will help you navigate this crazy bay area housing market. If you're reading this review, go schedule a free consultation with them at https://www.haylengroup.com/consultation - everyone deserves a great real estate agent like them! ------ As first-time homebuyers, we didn't know what we wanted. We weren't sure not only about the types of housing (townhome/condo/single family) we wanted but also the area we wanted to move to. We found Helen & Anthony through Yelp and scheduled a free consultation. Turns out, it was the best choice we made throughout this entire process. (Believe me, there are a ton of agents in this market who lacks the professionalism & detail-orientedness you would want from your agent.) Throughout a series of zoom calls and meetups, Helen and Anthony walked us through neighborhoods in the area and helped us narrow down the neighborhood we wanted to move to. They used data-driven insights (yup - tech people lingo) to help us determine the type of property (i.e. condo) and the price we should be expecting to pay for each type of housing. Once we had an area in mind, Helen and Anthony supported us by being on the ground whenever we requested a walkthrough of a property. Weekend, evening nights - they were available to talk & tour with us whenever properties popped up. We met with Anthony and Helen 15+ times over the course of 8+ months (it really DID take that long for us to figure out what we liked) and I'm extremely grateful for the patience and enthusiasm they brought to each meeting. Issues are bound to come up when closing on a home, and that's when having super-responsive agents representing you really helps. Helen and Anthony were always ready to step in, coordinating with all the stakeholders in the transaction, and proactively asking questions to our lenders to make sure everyone was on the same page. Helen and Anthony are very well connected as well - they introduced us to a lot of people who made the entire closing/renovation process much easier. They helped us find people who could work with us. (i.e. home insurance agents who could work with our specific financial arrangement, a handyman who had the right skills for the renovation we wanted to do, CPAs to discuss tax strategies for real estate investment, etc.) Every single one of the people I got an introduction from Helen & Anthony was a joy to work with. I would never hesitate to recommend Helen & Anthony to anyone who is looking for homes in the Bay Area. Buying a house in SFBA can be so stressful, and everyone deserves a great agent representing them. If you're reading this review, do yourself a favor by scheduling a free consultation with them. (https://www.haylengroup.com/consultation/) You'll immediately realize how on top of things they are. read more

Helen and Susanna have been an absolute pleasure to work with. As a first time home buyer, we had many questions at every stage of the process, which they patiently answered. During my initial days of finding a realtor, I was impressed with Helen when we first spoke on phone. Helen had all the south bay zip codes on her fingertips and was prepared to deep dive in the intro call. A couple of days later, Susanna gave us a detailed hour-long overview of the South bay market trends. Throughout the process, both Helen and Susanna have been extremely responsive, even at late nights. They are very much tech-savvy as well. One might think that a realtor would push a buyer into buying any property due to a conflict of interest. However, that's not the case with the Haylen group. During open houses, Susanna would always first discuss the downsides of a particular property. Such honesty is rare to find! Even after our closing, we are in touch with both of them, and they keep helping us with our million questions about homeownership :) I'd highly recommend the Haylen group and look forward to work with Helen and Susanna again in the future. read more

I did some research before selecting Helen Chong from Haylen Group for her negotiating skills. The reviews ware correct. Helen managed 6.5% lower price for our new condo based on the current market trends. She was wonderful in supporting us when we got to a dead-end with Chase Mortgage. As retired couple, big portion of our income is from investment income, which was an issue for Chase bank. Helen and her assosiate Anthony recommended Daniel Gat from Finance of America. At this point we realized how important is when Real estate agent and Loan officer are working as a team. We did a lot of texting for almost 5 weeks and Helen showed only patience and encouraging responses for us. I am highly recommending Helen Chong and her Associate Agent Antony Wong of Haylen Group read more

My partner and I just purchased our first single family house with the help of Helen and Marvine. We had been looking on our own for a few months and felt overwhelmed, so we wanted to find a realtor who could help guide us through the very complicated homebuying process. We've heard from so many people how difficult it can be to purchase a house in the Bay Area, but we had no idea just how challenging it would be! Helen and Marvine provided us with lots of useful information from beginning to end, and were very responsive and accessible at any time that we needed them. They started off the process by putting together a one hour presentation tailored to our needs, which really helped us define our target neighborhood and price range. We started looking at SFH and townhomes together the same week. My partner and I had many private conversations about the properties that we saw, and Marvine would respond to our needs and provide advice when he felt we needed it when we looked at houses together. I really appreciated his advice, since it ultimately gave us the courage to put in an offer on a SFH that we really loved. Helen and Marvine then helped guide us through the process of putting in an offer, including a pricing analysis and tips on how to respond when our bid was selected as one of the top two and we were asked by the sellers to put in a counter-offer. Our counter-offer was ultimately accepted, and we had very smooth, seamless experience closing escrow. We picked up our keys last Monday and took our dog Sophie to visit the house this past weekend. She loved it and didn't want to leave! We are looking forward to settling down and starting our new lives in our house, and are very grateful to Helen and Marvine for their services. Still can't believe that we can call ourselves homeowners now! read more

Helen is an experienced, top-notch realtor who provides concierge-level service to her clients. I highly recommend Helen based on her expertise, thoroughness, kind & warm personality, and focus on meeting her clients' needs. Last fall we relied on Helen's expertise to price our house for sale, decide what home improvements to make, oversee contractors, and navigate negotiations with the buyers. She did a fantastic job from start to finish. While real estate transactions can be stressful, Helen's team made it as smooth as possible. Her team, including Denny and Marvine, helped prep our house for sale after we moved out of state. They took care of many details and worked with contractors to clean, paint, and do minor repairs. They took photos and sent them to us to share progress. One of the unusual things about Helen is that she has experience in not just buying and selling single-family homes, but also commercial property and multi-family housing for investment purposes. Helen has several specialty real estate accreditations, is an active member of local and state real estate associations, and hosts a monthly webinar on real estate trends. She has a wealth of knowledge on all things real estate, and is generous in sharing it with others. I rarely write reviews of businesses, but Helen and her team are stellar. If anyone is looking to buy or sell a property, I highly recommend Helen and her team. read more

First time home buyer. Worked with Helen and Susanne. Could not have had a better experience. They are extremely hardworking and very responsive and available most evenings which is very convenient. They are very thorough with reviewing documents and critiquing properties. At the same time they are not at all pushy and very patient with your search. They provide great advice throughout the process from home search to closing and even after. Helen even comes to the signing to answer any questions. Their references for all manner of home repair/remodeling are also excellent. Plan to work with them for my future real estate needs as well. read more

TL;DR I sold high and bought low in the bay area, thanks to Helen and Marvine. If you want your story to be like mine, go with these wonderful people! Well, this wasn't our first real estate purchase. In fact, when I bought my condo the first time, Helen was the selling(the opposite) agent. And.. when COVID hit, and just like everyone moving out from small condo/APTs in SJ to single family homes outside, I decided to sell my condo. Then the first person came to my mind was Helen. I was thinking.. well, I bought at a crazy price from her, I wonder if she can sell this again at a crazy price. Of course, we weren't expecting a crazy sell, because we knew the condos are going cold, and we were just hoping to minimize the gap. Then I did the research in my best ability on the properties Helen sold, reviewed the reviews (as you are doing right now), then decided OK, let's go with her. BOOM. Well, Helen and Marvine made it happen. We sold at 3% higher than what we expected to sell. And also at the lightening speed compared to the other properties that were on market. I think 9 days from listing to sale? Until this happened, they gave us data presentations, scheduled timelines, calls & meetings, and let us know the situations. We called 9am in the morning, we Zoom-called 9pm at night (plus emails and texts), things were moving fast, and they were acting fast. And they are constantly reading the market. If I ever have to suggest 2 skills your selling real estate agents must have, in my opinion, they would be 1) ability to suggest the right sell price: too high, you won't get bid, too low, a chance you won't satisfy with bids you get, just right price in the market will gain the traction and competitions 2) ability to furnish your home and make it desirable. And I would rate both skills really high for Helen. On buying side, houses were being sold crazy.. and we weren't finding any homes that we can fit in our budget and the needs. We are just couple of worker class ants, and didn't have too much in the cash stack unlike other bidders. But you know what, they found a gem house that weren't getting much attention(an information that we would never have), and suggested to take a chance on it, and we got it 6% lower than the listing price. And it's been 3 months in this home and we are happy. In closing remarks.. I don't really write reviews, or openly advocate anyone online. But if anyone else is looking for a real estate agent, I would be happy to recommend them and talk about them first hand! read more

We loved working with Celine Mui Simon! She helped us lease a commercial space for our upcoming restaurant and was completely amazing the entire time. Prior to finding Celine, our previous commercial real estate agent wasn't able to find us anything good in 10 months. We spent months and months trying to get a lease draft from a potential landlord and our previous real estate agent would not try to follow up with the landlord. He would tell us these wait times are normal (when they were not at all). However, it dragged on too long and it was getting to the point where it took WEEKS to get a response from the landlord. So I decided to search up other commercial real estate agents and found Celine! In 2 weeks, she was able to find us a space, a great one by the way, (Second Generation Restaurant too!) and negotiate the lease terms. We signed the lease on the third week!! The whole time she was extremely helpful, always keeping us updated, looking out for our best interest, explaining things to us that we didn't understand. We thank her so much for helping us find the space for our restaurant. She is a great person and I would recommend her to anyone who is looking for an astounding commercial real estate broker to help them find the place of their future business! read more

I was looking for a realtor to buy our first house, lucky through yelp got to know Helen and Susanna. Being first time home buyers there are a lot of things one can be ignorant about, but we were extremely lucky to have Susanna who is very knowledgable. She guided us through every step and told us what exactly to look for in a new home. Not only are they good at what they do, but have great personalities. Susanna showed us a few listings based on our preferences and finally we found one in less than 2 weeks of our search. They also introduced us to an amazing loan agent. I felt very comfortable giving my honest opinion for every house we saw, they really respect your decision and never will they force you to buy a house unlike my previous realtor. Susanna is extremely patient, she answered all my questions throughout the whole process. Overall we had a great experience and it was a pleasure working with them. If you are looking for a realtor I'd highly recommend Susanna and Helen. You cannot go wrong by choosing them as your realtor. Not only did I find a good realtor, but two good friends through the home buying process:) read more

I had a great experience with Susanna and Helen. Susanna has always been nice and super responsive. She had great resources of open houses with constructive suggestions. Being first time buying a house, I feel lucky that I could have Susanna and Helen's help. I would not hesitate to recommend them to you. read more

Helen and Marvine made a complicated and stressful situation go smoothly. They were quick to respond and their experience helped us choose which houses to bid on or avoid. They continue to help us with questions we have even after escrow has closed. I definitely recommend working with them. read more

Helen sold my condo before it hit the market! All I did was follow her advice on what to do with the property. I went with her recommendation on the pricing as well. She is a consummate professional, and her team (Lindsey!) is excellent as well. You can do much much worse than pick Helen as your realtor. She is a wonderful human being, and her personal story is inspiring as well. Seriously, this woman and her company is the real deal! read more

Buying our first home with Helen and Susanna as our Realtors was the best decision that we made. We were very fortunate to get our home at our choice of location, budget and schools. Being first time buyers there is a lot to learn and you need agents who will uncover every detail for you and guide you to make the best choice. Helen and Susanna worked with utmost patience throughout the process. Helen has your back at the most critical times while Susanna untiringly checks on you to make sure you are fully covered with all the info you need. Our journey was nothing as expected, but these ladies were our saving grace always. From having to deal with demanding sellers in this crazy market to working with our unique requirements, this team worked together in a true partnership.  As first time buyers it was very comforting to visit houses with Susanna, have her send us inspection summaries, expected costing etc. In order to have to a clear picture as to what we were in for.  Also, as agents it must be very tough to tell your clients to reject houses, but not so with them. They never ever asked us to consider a house we didn't want. They also never used any incorrect ways to get us through like some other agents are known to do. They followed the process and made sure that we were kept honest always and represented us truthfully. When it finally came to buying the house that we did, I had a few concerns but with them it felt more like I was talking to a friend for advice. I must have visited the home at least 4 to 5 times and they were patient enough to explain it to the sellers and help me dispel my concerns. A key thing too look for with an agent is trust and Helen and her team are perfect examples of this! We have heard of stories where people have exhausted their time with misleading and self focused agents but we are proud to say that we had the opportunity to work with folks who stand apart and above. This space is limited to write all about our ups and downs but what is of essence is that with Helen and Susanna by your side, you can be assured that not only will you find the house you truly deserve but also a journey that is peaceful and successful. We will always be grateful to them and recommend them to anybody looking to buy their own home. read more

If you need a real estate agent and group for any purpose, look no further. Helen and her team here are THE best and MOST awesome in EVERY way. In fact, let me caveat this by saying I was in a situation where I was selling my house for divorce reasons and not because I wanted to, so normally I should have been pretty salty about the whole ordeal, but DESPITE that, Helen and her group made the whole process smooth and painless and were the best. They were truly amazing. They understood the market well, the demographics well, came up with great strategy and explained their reasoning. They executed brilliantly and worked tenaciously. They had constant and great communication throughout and made me feel like a collaborator not just someone on the sidelines. They know their stuff but they also care about the people and their story. Empathetic when needed, but absolutely go getters when needed. I got more than I was anticipating during a tough time in the market, and Helen and her team got me through the whole process in a way where I was eminently thankful and grateful. Fantastic skills, and also So nice and amazing as a people, I can't recommend them highly enough. Pick them... oh, and you are welcome in advance! :-) read more

We worked with Anthony and Helen for the purchase of both our first and second home, a couple years apart. Both Anthony and Helen are outstanding advocates for their clients. They are unique finds in a competitive and aggressive market in that they keep the buyer's interest a priority, and really try to find you a property that is a good fit. They're encouraging, positive and patient, and yet at the same time aggressive advocates on behalf of their client. They are both sharp, knowledgeable and accomplished. We had complicated and unexpected circumstances in both our property deals, and Anthony and Helen were helpful and experienced in navigating through these challenges successfully. We would definitely work with both of them again, and in fact that is exactly why we went back with them for our second home, as our first experience was so positive. Thank you Anthony and Helen! read more

Working with Helen and her team was an amazing experience. We've worked with other realtors who are pushy and just trying to close a deal fast, but with Helen it was not like that. She went above and beyond to answer any questions and make sure we had the easiest, most convenient experience possible. We will definitely work with Helen again in the near future. read more

The biggest thank you to Helen and Susanna for making our first home purchase so smooth! From the beginning, Susanna and Helen were always so attentive and responsive via email, text, and phone. Despite the challenges of seeing homes during COVID, they were always arranging walkthroughs as soon as possible for us to see and took great care of us. Especially as first time home buyers, we had a lot of questions and I especially appreciated how open Helen and Susanna were to discussing the pros and cons of any homes in which we showed the slightest interest. When we found a home about which we were really excited, Susanna was on top of communicating with the listing agent and giving us as much information as she had on the property and comparable home sales. When the listing agent surprised us with an offer deadline, Helen and Susanna worked through the night to help us make the offer and negotiate appropriately. We were able to get pre-approved in the shortest turnaround time with their help and were able to make a successful bid with their guidance. Through their diligence and hard work, we were able to close on the home we wanted. We highly recommend working with Helen and Susanna! Thank you both so much again! read more

Helen and Anthony were wonderful to work with. They were so responsive and knowledgeable, answering the thousands of questions we had as first time home buyers. We had a roller coaster ride buying process and they were there at the highs and the lows - arranging appointments, contractors, speaking with other agents to get more information on our behalf - they did it all! Absolutely recommend their services :) read more

We bought a single family house recently with Helen and Susanna. We are truly satisfied with their service. Here are the reasons why we think they are the best, 1. They focus on the re-sell value of each listing, which now I realize is the most sensible factor for each first-time home buyer in bay area in making decisions. They give very objective comments on each house and never push you to buy one quickly or bid unreasonably. 2. Susanna is very detail oriented. She always summarizes the disclosure of each listing on weekdays and accompanies us in person to open house on the weekends. During the open house, she can give you informative suggestions on possible remodel plan and potential costs so you can know the whole economic picture. 3. Helen gives you precise appraisal estimate of the house you want to make an offer. In competitive bay area, where purchase price can be easily higher than listing price by over 200k, a precise appraisal is the prerequisite of making a confident offer. (Normally no contingency offer should be made to secure the contract with seller so you should be sure you can afford the gap between purchase price and appraisal value) 4. On the offer day, Helen and Susanna will closely monitor your offer situation and negotiate with seller agent, which greatly helps you to determine how much more you want to bid. Sometimes Helen presented your offer to the seller agent in person and so you know your offer situation much better. 5. After entering the contract, Helen and Susanna provided professional and detailed guidance to us for things need to be done for each week until close of escrow. The loan process can take longer time than expected and their effort during that few weeks was really crucial to make sure we can close on time. A great agent is the key to winning a dream house in this market, the experience and skills owned by Helen and Susanna can really help you to achieve that dream :) read more

Helen & Susanna are hands down some of the best agents out there. Look no further!! They are professional & knowledgeable but most importantly they are really good people. They truly care that you end up with a home that you are happy with vs closing the deal. You want that & not something that just want to close a deal!! I worked with Susanna mostly but Helen is always there to provide support if needed. They work amazingly well as partners and friends. I don't know if this review does justice for Susanna but I will try ... Susanna is very knowledgeable and she provides insightful feedback, helpful information and advice. She is incredibly patience and always listens. It's really challenging to buy a home in the bay area and it could take a while but Susanna doesn't give up easy. She really tries her best to help you get there. Susanna always makes herself available to answer questions, provide advice, support .. whatever is needed. She incredibly detailed oriented and provide great property assessment and market analysis. You can trust her!! read more

Helen and Anthony helped us bought our first home in Bay Area. They are really good people to work with, patient and professional. We didn't know where exactly we should stay, Anthony showed us the difference between Berryessa, Evergreen and Blossom Valley. And we eventually knew which is the right choice for us. read more

I just sold my million dollar home through Haylen Group in September 2017. Helen Chong and Susanna Leung were awesome! Would I recommend their services again...definitely, I referred them to my family who is buying an apartment home as an investment. The video of my home presented by Haylen Group can be found on YouTube 2595 Mount Pleasant Road. 'This video speaks for itself the caliber of their work, experience, and knowledge of marketing. MUST SEE! Helen and Susanna was punctual for all their appointments, was involved in the staging of my home, negotiation process, and insured the best sales price for my home. They were open to suggestions and ideas throughout the sales process. I work as an executive in the Hospitality and Rental Housing industry so attention to detail and excellent customer service is paramount. Helen is professional, honest, ethical, and was always available by text or phone I not only gained a realtor I can trust for my future real estate needs but a good friend. Mike C President of Operations Pacific Hotel Group read more

After interviewing 3 RE agents we choose to work with Helen, whom we had heard about through a friend. Helen and Marvine were instrumental in getting our home ready to sell and for the offer that we accepted. Helen is very personable, professional and reliable and made the whole process very easy. We are happy we found her and her team! We would not hesitate to ask for her help again in the future. read more

10 stars -- Susanna and Helen are the best! They helped my wife and I purchase our first home. From start to finish, they were extremely responsive and helpful. Susanna not only helped me decide on the right the location, but also pointed out pros and cons of each property that we visited. When we found the right community for us, she helped us choose the best unit that was available within that development based on her experience reselling homes. She also helped me negotiate an incredible price and provided tons of resources once the deal was signed. Finally, she assisted us get through a few critical challenges with the developers. I give Susanna and Helen my highest recommendation! read more

Buying a home is extremely stressful, but Helen and Shannon were there with us every step of the way! As first time home buyers, it was important to us to not only find agents that would be knowledgeable about the area, but also conscientious and patient enough to walk us through the whole process. Luckily, we found Helen and Shannon! In our initial meetings, Helen and Shannon took the time to understand our budget and what we were looking for. They put together a presentation to show us their market insights for the locations / types of houses we were interested in. Every week, they provided recommendations for promising houses we could visit and Shannon graciously drove us around the Bay Area as we did not own a car. They were really good at taking in feedback as we fine-tuned our search and answered a lot of our questions around remodeling costs and expansion ideas. We also really appreciated that Shannon would look at the houses very closely during our tours and point out potential problems that we might need to fix, instead of just rushing us into buying a house. It was clear that she had our best interests in mind and it felt as if she was shopping for a friend or family member. We also want to call out that there was a house that we were interested in and were unsure about whether there would be room to expand. Helen and Shannon purposely went to visit the house an additional time without us, just to inspect it and measure the space to reassure us of the possibility. We did not have prior experience with purchasing a home, but Helen and Shannon had an extensive network and provided us the contacts we needed to close on our house. They worked very closely with our lender agent to help us build a strong offer, which eventually landed us our first house. From our friends' experiences, some real estate agents are more focused on closing the deal than finding a good fit, but we never felt pressured by them and instead felt like we were a team. Working with Helen and Shannon was one of the best decisions we made. If you'd like a sneak peek into their insights, check them out on Youtube (HAYLEN Group Real Estate). Would definitely recommend them! read more

We are so pleased and excited to have Susanna and Helen in our first home purchase in the Bay area. We have purchased our single-family house recently with Susanna and Helen in less than two months during the Pandemic. From beginning to end, Susana and Helen have guided us through the process and worked at an incredible pace. They went above and beyond in searching for a home that suited our needs and making sure we were happy with it before moving forward. They genuinely wanted us to find a home we would love and ensured we had as smooth of a purchase as possible. We highly recommend their service and will have no second thought to continue working with them for our future investment. We are new to California and are not familiar with the banking lending system and real estate transaction processes. Helen and Susanna both helped us to deal with lots of obstacles, and the experience really went beyond and above. They worked together to understand and analyse both our needs and financial situation. In no time, they were reading our minds and were able to provide insight to the properties that fit our needs. Due to the Pandemic, Sussana and Helen have made lots of good adjustments from focusing on property locations to accessing the right property values. It's not only the house search experience, but also the whole process is smooth and thorough. After the home purchase, Susanna still checked in with us to see if we needed any help. Susanna is very responsive, caring and knowledgeable. She provided deep insightful, helpful information, and advice on every property we were interested in. That was very important for us as we were new to the Bay area and didn't know the various types of houses. We had a lot of questions since we were new, and she was very patient and thorough in all of her answers. She also gave us informative suggestions on remodeling plans and potential costs. She focused on the resale value of the type of houses and areas, and inspired me in regards to final home purchasing. We followed her advised remodeling plan, and proceeded with the contractors she recommended. The contracting work completed not only on-time, but also under the original budget and plan. We really appreciate her advice, especially during these difficult times. It was an enjoyable experience to work with her. Helen provided lots of data analysis of the market to guide us in the process as a new buyer in the Bay area. Helen complemented Susanna to arrange our open houses viewing in a timely manner. We enjoyed so much to get both Helen and Sussana's insights with each property we viewed. Helen is an expert to provide an insight for the appraisal values of the house offer. In the competitive housing market, an accurate appraisal is a prerequisite for making a confident offer. Helen and Susanna monitored the status of our offers closely and gave us up-to-date information. Without their insight, we would definitely not be able to buy our property. Sussana and Helen are the best realtors we have encountered since our first house purchase 20 years ago. They are both professional, friendly, trustworthy and knowledgeable agents. Their attitude towards clients is the best we have experienced. Both are a great pleasure to work with and we hope you will have the same great experience with them. We can't find words to express how much gratitude we feel, but thank you for everything Susanna and Helen. read more

Helen and Anthony helped us find our first home last summer. We were able to have an accepted offer in a month from the time we started looking. They came highly recommended and they truly did not disappoint! They were so easy to work with, really knowledgable and so patient with us. They were super responsive to all our questions and they even worked on a holiday to get our offer out first. We have been living in our house for six months now and we are incredibly grateful to them. read more