My first appointment seemed fine. I had a general examination, and I explained why I was there in…read morethe first place, blah blah blah. One of the therapists came and grabbed me and helped to teach me a few exercises I would be doing. The doctor insisted on 2 sessions a week, which seemed a bit much to me, but I'm no doctor. Once done with my appointment, I scheduled my next few appointments. One of those appointments was today.
I arrived on time and was promptly brought back to start my therapy. I was doing the same exercises I had done last time, so I was familiar with how to do them. I was handed a timer and told what to do and for how long. Once completed, I looked around but did not see my therapist, so I just sat there, just kinda looking around for her. I noticed there were two groups of therapists all speaking a different language, laughing, and seemed to be having a good time. I couldn't get anyone's attention despite calling out to the two groups, so I just sat there and waited for someone to check on me or see me. Despite being the only patient and in the center of the room, no one noticed.
After a couple of minutes, one of the male therapists noticed me and seemed to ask the group who I belonged to? I don't know for sure because I could not understand them. My therapist looked at me and hollered instructions to me from across the room. I knew what she meant because I had done it once before. I proceeded to do the exercise. The entire time, people were running around me, talking about whatever they were talking about, and I started to get upset. At some point during one of the exercises, my therapist kind of just disappeared, and another man I had never met started having me do an exercise I had already done. He was explaining how to properly do it until I asked him if I should be doing it again. He said no, took the belt away, and went to the back to grab something. Honestly, I don't think he knew what I should be doing because he took a couple of minutes just fumbling around, looking, and grabbing at different things. He came back with a band and showed me what he wanted me to do. I had a feeling he just made it up, but I didn't know for sure. He then asked me how much pain I was in, referring to my knee. I told him that I wasn't there for knee pain and was a bit confused as to what my treatment plan was for treating my akathisia. He didn't know what that meant, but instead of asking me what it was, he left me with the timer, told me how long I needed to do the exercise. He then walked away. Again, I finished my exercise, and no one was there. There were just a bunch of therapists (I'm assuming that's what they were) having a good ol' time talking and hanging out in the closet and back of the room. I couldn't get anyone to help me. No one seemed to know why I was there, and no one seemed to care. I literally just got up, grabbed my shoes, hat, and sweatshirt, walked to the front, put my shoes on, and walked out the front door. I left this place feeling a mixture of awkward, confused, and kinda pissed. I called and cancelled the appointments I already had on the books and told them that I would not be returning.
If you want to make actual progress regarding your health, I would steer clear of this place. I found everyone rude, dismissive, uninformed, and extremely unprofessional. Except for the receptionist. She was very kind and accommodating.