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Headwaters Pool Service

5.0 (2 reviews)
Open • 8:00 am - 6:00 pm

Services - Headwaters Pool Service

Pool chemical testing and balancing

Pool cleaning

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4 years ago

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8 years ago

Alex is great. Very professional, knowledgeable and reliable. Would highly recommend.

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Do you work on Pentair pool heaters?

Hey Jeannette, Yes we do work on Pentair heaters. Feel free to give us a call.

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Aquatechnics Pool and Spa

Aquatechnics Pool and Spa

3.0
(2 reviews)

I called Jack, the owner of Aquatechnics Pool and Spa to fix a pool vac that was not working well…read more He had done work on my pool years ago so I thought I could still trust his business. He had come to me by a recommendation from Pinch n Penny pool store. Jack did not show up but he sent a worker over to look at the problem. He fixed the problem but in the process created another when he broke the cover to my main drain by blowing compressed air into the pipe to "clear any debris" there was not anything stuck in the line and the only thing he managed to do was blow off my cover from the inside. I honestly was not adamant that he fix it on the spot since my concern was the vac. This was a mistake I realized because after he took my money he said: "I'll put my number on the invoice and I'll come back if you need me to put the cover back on. If you need me to just call me later in the week." and he was off with my money. I soon realized that the vac was getting stuck in the open drain now that he had broken the cover off. I texted him and he said he'd be out later in the week and never arrived, then he ignored my next 3 text messages over a few days. After calling a few times as well I called Jack again and explained the issue and lack of communication. He said in a text that "he" meaning Jack, would be over to fix it in a day or two. Two days later the same worker shows up with a very hostile and unprofessional attitude. This guy showed up on my property and starts harassing me about calling his boss. Then he starts yelling and claims that I was supposed to have bought a new cover myself. So I confronted him about the fact that he broke the cover in the first place and he lied on the spot of course and claimed that he didn't break it even though I saw it happen. I will not have some service working speaking to me like that in my house and I told him to "go and just get the hell out of here, and not to ever come back on my property." When I messaged Jack at the owner his only reply was "Have a Nice Day." I texted him a few more times and he will not reply. No wonder his workers behave the way they do. They learned it from daddy.

So I've had a pool for over 20 years - a great pool but like all pools - "it leaks" ... three times…read moreI've had leak repairs before I finally found Jim Penski from Aqua-Technic. I call him Dr. Pool. Jim is obsessed with the science of finding and fixing pool leaks. Of course like the other three repair attempts I've had he found the "usual suspects" right away and fixed them. His price was reasonable and I paid him but then within a week it seemed like the pool was still leaking. So I called the doctor and over the next 4 weeks I saw the passion and determination that Jim has for what he does as "unusual suspects" started to appear that I had no idea about. I never had to bug Jim. He kept texting me and kept coming back until our last test two days ago and finally - Success AND no extra charge. He stood behind his work. For the first time I am totally confident my pool is leak free and it's a great feeling. I never felt this after the other 3 repair attempts. I can say 3 things about "Dr. Pool" of Aqua-Technic: 1. profound knowledge and professionalism 2. thorough and persistent follow up 3. reasonable pricing and a 100% guarantee. In my view that's an unbeatable trifecta! You have pool leaks? Call the doctor, Jim Penski of Aqua Technic - his number is definitely in my phone. 954-605-1505

Deck & Drive

Deck & Drive

3.2
(50 reviews)

We had Deck and Drive install a travertine patio. Two of our neighbors had used Deck and Drive, and…read morewe were impressed with the work and the fact that, in both cases, they came back to change things to be sure the customers were satisfied. In one case, they came back after a full year. I had questions about the contract, and their incredible representative spent over an hour with me answering every question. Now - as for the work: I was incredibly impressed with the very careful measuring done as the sand was being sloped just right for proper drainage. Everyone worked with me when we were delayed by our HOA. They also changed their schedule so that we could get a termite treatment done after they began the digging. The workers were polite, communicated well with me, and left our yard in perfect condition. We have faith that if something goes wrong, they will come back and fix it. I am a bit of a manager as work goes on in my house. They always made time to answer my questions. One remarkable part of the design and their mastery is that, when they looked ahead to where the patio would end, the layout would have left a very thin strip of tiles. They adjusted the size of the tiles in the design so that this didn't happen. Each worker told me what to expect in the next step and what to be sure got done. They even out the extra tiles where we wanted them in our garage. We love our beautiful patio!

Overall Job Quality is acceptable but probably lower than average. They promise a white glove…read moreservice and don't deliver. Sales and Estimate:If you enjoy a 3.5 hour time sales pitch then have D&D give you an estimate. They initially said they needed 1 hour of our time, they came at 5:30 and left at 9p. They start with an estimate that is double most others, then work their way back hard selling the entire time. They claim all their workers are with the company - no contractors (lie #1), I specifically asked do they leave a cement mess in my landscaping: they claimed they have white glove service and no materials like rinsed cement etc are left on property (lie #2). Cancellation Process: After signing, we decided we signed under pressure and duress and needed more time. We asked about canceling and our request was ignored for 4 days, when they responded they said it had passed the cancellation period and that there was a $6,000 fee to cancel. The founder got on the phone after we escalated our argument. Stephen assured me he would make a special effort to "micro-manage the hell out of my project" and I would be extremely happy. I never saw or heard from him after that conversation. Project review: Pablo (nice guy and the only one that promptly responded when we had issues) came out to review the project, dimensions etc. Never saw or heard from Stephen the micro-manager during this process. Demo and base rock layer: (delayed 1 week because initial inspections failed.) Seemed to do an ok job of prepping the base layer. These contractors (not Deck and Drive employees) caused some sidewalk damage that was never repaired even after requesting D&D to repair and then saying they would. I expected any sprinkler plumbing near the driveway to be destroyed and it was, however I was told they would leave it exposed or marked where the remaining pipes were - I had to dig up the base layer to find and repair the plumbing. Never saw or heard from Stephen the micro-manager during this process. Install: Contractors (not D&D employees) did the install. They were nice and did an ok job, with the exception of not getting the dimensions correct as contracted and shown on plan. The second day when it looked like they were finishing, I asked them to measure and compare to the plan, they took the time to extend the width at that point to plan. The area between the sidewalk and street was never extended to meet the street, instead they put an asphalt patch to make up the 6-8 inch gap.The micro-manager might have caught this - if only he had stopped by. Overall the job was ok, better than the previous asphalt driveway but not as nice as I hoped for based on Stephen the micro-manager's promise. Btw, never saw or heard from Stephen the micro-manager during this process. Sealing: a couple weeks after the install someone came out and cleaned, resanded, and sealed the driveway. Meh, several gaps remained. Never saw or heard from Stephen the micro-manager during this process. Permits and Inspections: After a couple of weeks I noticed the inspections were not scheduled on the city website, I called D&D, their dedicated permitting office somehow missed this and scheduled the inspections, which failed the first time through. Never saw or heard from Stephen the micro-manager during this process. Customer Care and Followup: never ( I waited 3 months to post this review) heard from Deck & Drive to ask how it went. They simply never reached out to ask. They are focused solely on sales and not on customer satisfaction, it's like they could care less. I would be surprised if this company lasts much longer.

Headwaters Pool Service - poolservice - Updated July 2026

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