Excellent providers! Dr Ayesha Khan is such a kind caring individual and it clearly comes across in her bedside manner. She takes the time to listen and evaluate the patient and goes the extra mile to make one feel completely at ease. Her diagnoses are spot on and she provides prudent and accurate care. The new Heal 360 clinic in Garland is a beautiful new facility with an exceptional staff under Normie as office manager. Normie is an absolute professional and a pleasure to speak to as well! She is very helpful and accommodating which makes a difference when seeking effective healthcare. Shahaan too at the Wylie location is very polite and accommodating. Overall, highly recommend both the Wylie and Garland locations for their compassionate care and professionalism! read more

In December 2024, I switched to Molina Health Insurance, only to be told his office didn't accept it. I then followed his office's recommendation and switched to UnitedHealthcare, but later learned they didn't accept that either. After switching again to BlueCross BlueShield HMO, I finally got an appointment. But Dr. Muhyiddin rushed through it, offering only a few minutes of his time. When I asked for a referral to an orthopedic specialist--required by my insurance--he dismissed my request and said he didn't have time. During a telehealth visit, his advice was vague, and he showed no interest in addressing my health concerns, despite me struggling with high cholesterol levels and other serious issues. I reached out multiple times, but my messages went unanswered, and my calls were ignored. As a Muslim, I am reminded of the verse from the Quran that says, "The believers are but brothers" (Quran 49:10). I trusted Dr. Muhyiddin as a brother, but instead, I was met with arrogance and neglect. It is deeply saddening to see someone, especially a Muslim doctor, forget the values of compassion and service. I watched as Dr. Muhyiddin became more successful and popular, but I also want to remind him that in the blink of an eye, Allah can change anyone's status. Allah is the one who gives, and He is the one who can take away. It's pride that blinds us to this truth, and I pray that Dr. Muhyiddin understands that no matter how high he rises, he can be humbled in an instant by Allah's will. The pride of ghurur can easily turn a person from the highest to the lowest in the blink of an eye, and I hope he reflects on this. For now, I will be seeking care elsewhere, from a doctor who listens, values his patients, and upholds the true essence of the medical oath to serve humanity. I pray that Allah guides Dr. Muhyiddin, holds him accountable for his actions, and removes the arrogance from his heart, for the sake of his own soul and those he serves." Best regards read more

Visited this location for the first time last Thursday to get a COVID PCR test. It's now Friday, 8 days later... and I still don't have those results. None of my phone messages have been returned. No emails have been sent to me except my initial appointment confirmation. I got a long swab up both nostrils for nothing. Incredibly frustrating. Wasted my time waiting in line, and had no clue about my status. Highly recommend finding a different clinic for your testing needs. read more

Do not go here for your rapid test! Even though they said results within 15 minutes if you get tested before 11 am, I went there at 9:50 am and it's been over 24 hours and no results have been sent! In addition to this, when I call this office, no one is picking up! I am not sure how they can advertise quick results for people who need to travel because I'm not even traveling and I am pissed off. read more

Everything worked out fine here. It just took a few days to straighten things out. Totally new experience

Obviously don't want the business or they would answer their phone instead of routing it to the fax machine to squeal in my ear.

This place is awful! Totally understand we're in a pandemic but there doesn't seem to be any quality or care with their doctors, who in turn train and employee the staff. I had a rapid test early afternoon - they said it would take 15-30 minutes. Called me the next day, after I had left 2 voicemails and sent multiple inquiries online. The staff member said she called me 3 times. Strange as I didn't have any missed calls nor voicemails, and the results email immediately followed our conversation. Unfortunately, I recommended this place to my husband when he woke up with a slight fever. Blind leading the blind. He waited over 2 hours. Three staff members sitting on their phones while several cars waited (12). They swabbed his nose 7 times! Never offered a good explanation. Said they would come back or have results/update in 15-20 minutes. Would disappear. Blamed it on the equipment. Said they'd have to send it off (doubtful). He still hasn't heard back after two attempts to get in touch with someone. TERRIBLE! Do not go here. The staff is unprepared and their website does not effectively communicate expectations. Many holes in their process and efficiency - causes me to question the legitimacy of their testing practices. Horrible! read more

Dr Amir is the best doctor I had visited in a while . He takes time to understands the problem and try to provide the options available for us . Most important he is good listening of your problems and his memory is a excellent. Back in 2017 he told to quit smoking and i visited again today in 2019 he asked me the same question how about you quitting to smoke . Visit him once and see for yourself . read more

Worst service. I did my test January 3rd and today January 10th. still no result and no one can give any update. I called several days. Also Stonebriar mall location not any experience people there. seems they don't have any idea what they doing . Don't go there if you just don't want to waste your time and don't know if there result will be accurate even. read more

Do not use them if you need a COVID test for travel! I booked online and chose Thanksgiving Day to keep me in our 72 hour window. I called and talked to 2 people to verify that they were open on Thanksgiving and was assured they were. We got verification emails - even that morning. We arrived 15 minutes early in Frisco - line of 6 cars. THEY WERE CLOSED! One of the cars drivers reached a doctor and he said they were closed but he was sorry and told us to go to the Plano location and he'd have a test team come there. We all went and were tested. They said we would have the results that night. We didn't! We called and were assured we would have them by 7 pm today (Friday). We don't. The most upsetting part is that we were lied to over and over again. It's not worth having your vacation ruined - go elsewhere! read more

Went in for a drive thru COVID test and had my results in 24 hours. The staff was very helpful and accommodating. I highly recommend.

*This is a review for the Frisco location* 0 stars. Had to rate 1 to post. Incompetent billing staff and front office. Their front office indicated that they were in network with our insurance, and more than 6 months after they are billing us for the services because they were out of network! I contacted their billing office and the representative indicated that they were in network, and that the services were not covered because we needed to "meet our insurance deductible". Absolutely false! After contacting our insurance, we were notified that the clinic contract was effective barely a month after our visit, and their incompetent front office confirmed when we asked about their insurance network status that they were -in network- the day of our visits. The least they could have done is to honor the -in network - patient responsibility for services, but of course they are not doing so. They have the nerve to provide false information to the patient, and just mail the bills months after. A reputable practice hires people for their front and billing office who know what they are doing when they verify insurance benefits, are honest, and correctly provide benefits and insurance verifications to the patients. There are many other practices out there that will handle their honest business for their patients providing accurate information for starters related to any patient financial responsibility. Yes, everything is "estimated" but there is absolutely no excuse to tell patients that they are in network when they are not, do not recommend Heal360 Primary and Urgent Care Frisco. read more

Went Monday morning with my grandmother, and I was attended by this super nice nurse and a helper. They both where super nice and gentle with the swab test and the blood test. read more

DO NOT GO HERE FOR YOUR RAPID/PCR COVID TEST!! I took the PCR test here, and they told me that it would come out in 24 hours. Mind you, I needed this since I was traveling the next day. It has now been 5 days, and I still have not heard anything from them. They do not answer their calls, emails, NOTHING! If I could rate it a 0, I would without a doubt! TERRIBLE SERVICE! I repeat, DO NOT COME HERE!! read more

Same day testing advertised. It's been over 12 hours and no one has contacted me with results. I have emailed them and tried to call. Their voicemail is full and cannot take any more messages. I need my results because I am traveling tomorrow and chose them only because they said I would receive a rapid test and results in the same day. Do not go here! read more

This was the worst experience I have ever had. I am very sick with what I believe is a cold turned into bronchitis. ( I know where I got the cold and the person tested negative for Covid) I call this morning to make an appt they said the earliest they could see me is 10 but I need to do the drive through Covid test first at 9:30. So I do. They told me they should have my results in a hour I told them I had a appt inside at 10am. They told me to pull around the front and just wait for someone to call me they should call me in 30 mins. At 10:45 I call inside and ask if I'm suppose to still be waiting in my car they ask my name and get my results and tell me I was negative for Covid ( so we're they ever gonna call and tell me..) so they said your appt has been cancelled did you cancel it? I said no I was just doing what I was told by waiting in the car so they tell me to come in. When I am in there it's ZERO communication and everyone is acting confused and they take my insurance and work on that Forever it's about 11 at this time and I get a phone call to tell me I was negative for Covid and flu and is there anything else they can help me with.. I said yes I'm waiting to be seen by the doctor bc I'm sick. They said sorry bc you have been coughing we cannot see you in the office. Than why they hell did I just sit in my car for an hour waiting If I wasn't allowed to be seen no Matter what my test results are!?!? There was zero communication in this place. She continues to ask me what she can do for me... I'm thinking ask me my symptoms and call me in a prescription maybe... after all that they told me to just call my obgyn since I'm pregnant. So they whole thing was a waist of time and now I'm still sick with no medicine and I have no ideas what the fees for this place Will be. All in all it was a horrible experience and any other place would be better!!! Oh and on top of it all the place was very dirty! ESP the bathrooms with no paper towel it was a gross environment. read more

Very frustrating to get a call saying that my insurance has expired when I have had the same employer, same insurance and card for nearly 4 years and never had this problem. In fact, they accepted my card yesterday, so what's up with that? Funny how my same insurance card worked this afternoon at another location. Yesterday, they also told my husband his insurance card was not valid and tried to get $160 out of him, but then changed their story and took his insurance. Not sure what's going on there, but I won't go back. Makes me feel like they are trying to get people to pay cash using this "expired insurance" excuse. I have been a health care provider for over 20 years and never had this happen with any other providers. read more

If 0 stars was a thing that is was this place deserves. This Heal 360 sucks!!! I have called them over 10 times just to ask a simple question. By the 8th time someone finally answered just to place me on hold for 10 minutes to later just hang up?? This is not my first time having a bad experience with them. Please don't waste your time like I have wasted mine trying to give them multiple chances. DO NOT USE THIS LOCATION! read more

Went in for x-rays for urgent care visit and l was blamed for getting an x-ray for my kid. Not a good attitude by the NP and Dr.

They are so nice and gentle, results came out literally5 minutes after the time they gave which is not a problem to me. Just make an appointment before u come and you'll be good read more

Made appointment to see Dr, but he wasn't in when I arrived. Made second appointment same result. Third appointment and still doctor not there. They never called to tell me he wouldn't be there and tried to have me see a PA. Gave up after third time. Worst experience ever. read more

I got tested for COVID19 on 11/24 10:45am at Ayass bioscience frisco location. They states on the website could get the test result in 24 hours , but after 2 days I still did not get the test result. I tried to contact COVID 19 hotline and frisco location direct line so many times. Left a lot of messages nobody picked up the phone call. Very frustrated experiences. If you need go travel go somewhere else they could lead you miss the flight. read more

Call them today and made a appointment for my son they quote me a price over the phone .I drove 30 mins when I get there 10 minutes before my appointment check in then 30 minutes pass by and then the girl in front counter tells me it's going to be almost double what I was quote.... I spoke to other mom there and she said same thing happen to her ... read more

What a disorganized mess. Go anywhere else for your testing. This place was awful!! I scheduled 3 Covid tests for myself and 2 sons. I chose appointment times spaced 5 minutes apart. I filled out all the lengthy fields of information: testing location & time, insurance info, Driver License number, DOB, health history questionnaire, etc. I then received a"Confirmation" email saying I had to complete a mandatory online check-in prior to appointment. So I clicked the link, only to discover that I had to fill in all the EXACT SAME information all over again! How aggravating! Then the day of appointment, we arrived on time. There was a small tent which already had 2 cars parked and 1 more car waiting. We called the facility to let them know we had arrived, where we were parked and what car we were in. We waited for 25 minutes and never saw any employee come out even tho I saw plenty inside the door. After 30 minutes someone came out and tested the 2 cars waiting in the tent and the other car that had been waiting. We should have been next but another car filled with 4 people just pulled up. I saw the nurse immediately start walking to them so I got out to let her know we had been waiting 30 minutes and we were next in line. She told me to get back in my car (I was over 15 feet away from her) and she then proceeded to attend to the car that had just pulled up. We waited for 15 more minutes and then the nurse brought over a clip board with 3 more pages of forms that had to be filled in. Guess what? It was the EXACT SAME INFORMATION we had already been filled out twice!! They gave us about 30 seconds to fill out the forms and seem annoyed that they weren't done. After they did the swabs, they just walked away. They never told us how were were supposed to receive the results or how long it would take. I did receive the results in my email within an hour of testing tho but based on other reviews, I think we just got lucky on that count. read more

Do not go to Heal 360 Urgent Care clinics here for COVID testing, ir anything else for that matter! I went in for a COVID test for travel on Saturday at 9 am and the guy said I would receive my results that evening or next morning (Sunday). Today is Tuesday and I'm still waiting, I was supposed to travel yesterday and had to move travel plans to today. I called yesterday and a girl by the name of Sena told me she didn't understand why I was told I would get results that evening because it takes 27 hrs, and since they're closed on Sunday it would be Monday, she also mentioned having a delay with results. She and another girl named Sarah said I would get the results yesterday evening around 7 or 8 pm. But it's Tuesday 7:30 am and NOTHING! NO RESULTS! Funny thing is that she said 27 hrs but another person in the car with me had the test done at the same time and they received their results Saturday evening almost at midnight. Sena's response... not sure how they got their results so fast. This clinic is a joke, I've sent emails through their portal and no response. I left a voicemail and no call back. Manager is not available when you call and not sure if they even have a license, I can't find their doctor and nothing came up, also their clinic and nothing comes up. read more

Appears to be a scam. My story is the same as many of the others. Got my test, on December 30, 2021, and still have no results, January 05, 2022. Phone calls are not answered, emails are not answered. I've now complained to the BBB, as well as NBC5. read more

I believe Heal 360 is part of a scam to defraud the government of Covid Relief Funds. I sat in a line of cars for almost two hours with a fever. The employees working the line were unprofessional and rude. I never received my results. No one answers the phones for these popup locations, and no one returns calls. The portal they set up is fake and doesn't work properly. Don't waste your time. Go to a real doctor or get your test from CVS or Walgreens, even though you will have to wait a few days for results. At least you will get them. read more

We have used this health option for our family a few times now and can't say enough about how fast, efficient, and knowledgeable they are. Last week I was there twice, Tuesday for bronchitis and Saturday for a UTI, it happens. Tue. was at the Los Rios location and Saturday at the Wylie one. Both times I was seen by Sadia Khan PA-C and she was great as was the rest of the staff. The price for the service is invaluable and take into account the fact that you can just walk in, sometimes you just can't wait for an available appointment at a doctor's office. This is my family's new health care option. read more

Heal 360 Primary Care - Urgent Care Near Me - Wylie, Texas

This is the worst clinic to get someone on the phone! I have been trying to get someone on the phone all afternoon and it rings until it goes dead. read more

I wish I could give them 0 stars, I've been waiting 8 days for my COVID 19 PCR results when I was told it would take 48-72 hours. I have called heal360 more than 5x within these 8 days and was told every time that I should be receiving them by the night or by next morning. Every night and every morning I've waited hoping to receive it and after 8 days I have still not received my results. I am writing this as I speak to another representative named "Camilo" who just now told me that he will put in the request to have my test sent to the lab and have my results sent over, this completely pissed me off because I had already put in the request on the other calls and now I am being told again that there was never a request put in. I asked him does this mean the people that work with you have been lying to me every time I call and telling me that the request has already been put in and he said "unfortunately this has never happened before but there is no request" which I take as a yes we have bullshitting you. This has been the worst service I have ever received and because of this I have been stuck quarantined at home not being able to work because to return to work I need a negative COVID-19 result. After a 20 minute phone Camilo has "officially" put in a request and told me I may receive it today if the site I got tested at is working or I will have to wait until January 2nd when they open again. So as said before this is by far the most ridiculous and shitty experience I've had with any testing site because I may have to wait 12 days ! Almost 2 weeks to get my PCR results ! read more

So last week my son had Covid positive and he immediately isolated but his sore throat was very bad along with 102 fever. After 2 days of Covid and taking over the counter medication we called Heal360 Wylie to make a virtual appointment with Mohammed Amer Mohiuddin MD so that he may be able suggest other medication or antibiotics. We called around 20 times until they finally answered the call. After that we made an appointment for a virtual checkup- gave all necessary info and then 5 minutes later his staff called and canceled the VIRTUAL appointment without any reason.. We will definitely change my husband and sons primary care and not giving him more business. I would definitely not suggest anyone, especially Urdu/Hindi speaking people who go to this doctor because their first language is Urdu/Hindi . There are a lot of good Desi doctors, male and female both in metroplex area who can speak your first language. Don't trust the testimonials on their website... read more

The first time I went to this clinic I was very happy with the experience. However, the next time, i made an appointment and it took 11 minutes by phone. The person on the call kept asking the same questions and getting the information wrong. I kept correcting her. When I showed up for the appointment, they didn't have one scheduled for me. Not even any appointment. For a working individual, it can be stressful just to ask off of work for appointments so this was very disappointing. I hope they coach this individual to be more accurate. read more

In the morning, I cut myself to the bone on a piece of glass while washing dishes. I wrapped it up as best I could and went to work. I was told to see a doctor and Heal 360 was recommended. First of all, don't sign in on their electronic sign-in machine. It doesn't work. I waited an hour before I made that discovery. I was seen by the nurse practitioner, who called the doctor when she saw how bad my would was. No local anesthesia, she proceeded to wash the wound with 3 different kinds of solutions. Then - again, no anesthesia - the doctor pushing on one side and NP on the other, they pushed the edges of my open wound together and GLUED it! Unbelievably painful! I was given prescriptions for antibiotics and ibuprofen and told not to cover the wound. My wound continued to bleed for days. Three days later, the "glue" started peeling off, leaving my exposed wound. I showed it to my school nurse (where I work). She said that the exposed wound severely increased the chance that I would get an infection. She squirted a lot of neosporin on the wound and bandaged it with sterile gauze. The glue came completely off 5 days after my visit to Wylie Heal 360. Against the advice I got at Heal 360, I kept it wrapped for almost a week, replacing the bandages daily, and only then did the wound start to heal. read more

I'm not one to write negative reviews but I had to write one for this practice. I came in for a covid testing in June and was told my results won't be back until 3-5 days and the physician had told me to call if I don't hear back. So I called after 4 days and was told the lab was backed up and I won't get them back until 7-10 days. So I waited AGAIN, and this time I'm having to call every single day to get an answer. So after two weeks of not hearing back, I call and a lady had told me they couldn't find me in the system and that she heard one of the guys at the front desk ask about my case to the physician. Again I was told they would call me back in 1 hour. But nope! The next day I called again just to finally tell me my results and was told they would email me my results within 5 mins. It's been 5 hours and still NOTHING! This is absolutely ridiculous on their part to not notify me when my results came in. This is very unprofessional and will definitely not recommend coming here! read more

Went in for a cold and had amazing experience. The place was extremely clean, staff was friendly and organized, and the doctor/nurses actually knew what they were talking about. Will definitely go back again! read more

I have seen Dr. Mohiuddin several times but this was the first time I have seen him at his facility in Wylie and it was an extremely unpleasant experience. I take Adderall for my ADD and I was told the visit charge was $79; which I paid up front. I was taken back where the MA took my vitals. After her brief assessment, she left and returned a few minutes later; "Well since you are self pay you have to do a drug screen and it will be $45 dollars. Otherwise, we cannot see you. Also, we have to check your DPS." I stated the drug screen was no problem but I asked if they would wave the amount or bill it since I had not been told up front and had already paid. She went and asked her boss and was told no. She came back in and out several times and finally she stated, "Where else have you gotten this filled?" Ummm. No where. I was completely insulted. Just because I take Adderall does not make me a criminal and/or a drug addict. Also, blatantly telling me "We're looking up your DPS" is so unprofessional. I have worked in healthcare for many years and I am currently in nursing school; mentioning someones DPS is NOT something that you do unless you find that the person to be a pharmacy shopper and/or suspected drug abuser. The way she acted was completely unbefitting. Furthermore, stating "Because you're self pay you have to do a drug screen"...what does that even mean? How is that even related? Even if I am self pay all the medications I have gotten will show up on my DPS regardless of whether I paid out of pocket. In any case, it was a dreadful experience and I will not be back. Shameful that Dr. Mohiuddin does not run his practice with more respect or integrity. read more

A wonderful full service clinic. I really liked going to an urgent where both my son and I were able to be treated. He saw a Peditrician and I an MD. Amazing customer service and very caring staff and Drs. After 3 weeks of seeing other Drs. Our sons finally on the mend. I highly recommend. read more

I hate to write this review. But you have to be warn before going to the clinic. The doctor himself is very good I referred a couple of my family members to him. But as for the staff they are very lazy. I've been going there for about a year and a half. I've always had to call the clinic multiple times for lab results and medication refills. They'll tell you that they'll get to it, but never do which makes you have to call in repeatedly. I went to the clinic last week on Wednesday due to me being very sick right now. I've still been waiting on lab results a week later. (Which the lab told me it only takes 2days) I have been very sick and still have not heard anything from the clinic. Then when I call the reception keeps telling me that she will call the lab but she never does. I decided to change my primary care. The doctor is very good, but for the clinic to be successful, he needs to get rid of the receptionist and the medical assistant. I've been in the medical field for over 12 years, and I have never given a patient the run around as this clinic has done me. read more

First it took 45 minutes to complete although no one was in there. Needed a scrip refill only. Was told that three month supply would be given. Only prescribed two. Now having to hassle with receptionist who keeps blowing me off for the third month.charged 75 bucks when doctor on demand charges 45.so they need to change their name to non urgent non care 360. Thanx to the girls upfront for treating me like my business does not matter. read more

Place was nice, service fairly quick and health professionals knowledgeable, BUT we weren't able to fill the prescription given to my husband because the PA's medical license had expired. So we still had to wait days to see our regular PCP for him to get treatment because we didn't want to pay another doc in the box type fees. read more