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    Heal MD

    3.0 (2 reviews)
    Open 9:00 am - 4:30 pm

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    7 months ago

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    Rocklin Family Practice & Sports Medicine - Terrible blood work experience

    Rocklin Family Practice & Sports Medicine

    3.4(132 reviews)
    2.9 mi

    Dr. Chima is fantastic, as is his MA, Charity!…read more I've been going to this office for a few years and Dr. Chima has always been a wealth of knowledge, understanding, patient and thorough. Charity is ALWAYS happy and cheerful The front office staff is not super warm - well not really warm at all.. and they don't exhibit great eye contact which is a pet peeve of mine considering I used to do that same job years ago... but it's a small price to pay for the physician and his support staff.

    Disrespectful. Unprofessional. Dismissive. Arrogant. I…read morecan't believe that I was a patient of this practice for 10 years and ultimately treated like this. I was assigned Dr. Roy Harris as my PCP. Although I prefer to have a female PCP, I was okay with scheduling all of my appointments with his NP Janina. She was awesome, but eventually moved out of state. I then scheduled with NP Wendy and was happy for the most part with the care I received. At around the time she retired, the practice brought a female MD on board. I thought, "Great, I can finally have a female MD as my PCP!" Her profile described her as exactly the doctor I had been waiting for. When I called the office to schedule an annual physical with her, I was told NO because Dr. Harris was my PCP. I told the scheduler that I was not comfortable with a male performing a physical and asked to change my PCP to Dr. Michelle Do. I was told that had to be "approved" by someone named Cynthia in the office and I would receive a call back later that day. While awaiting the call back (which never happened), I started reading reviews online and was appalled by the multiple negative reviews of Dr. Harris specifically. At that point, I was not just uncomfortable with having a male PCP, but with him being my PCP. It took two more calls to the office that week to ultimately be told by Cynthia that I could NOT change my PCP assignment. It did not matter to her that in 10 years, I had never had one appointment with him or that I was completely uncomfortable with him. She claimed the practice has a policy about switching doctors. When I asked for the policy via my patient portal, she admitted that there was nothing in writing. Anyone in health care knows that if it is not in writing, then it doesn't exist. She was incredibly rude and dismissive. By the end of my phone call, the scheduler Roberta and Queen Cynthia confirmed the following: If I were a brand new patient, then I could choose Dr. Do as my PCP. Because I was already a patient, I no longer had a choice. (Whichever PCP a patient starts with is who they are stuck with.) If I wanted an annual physical with a female, then I could schedule with a nurse practitioner or physician's assistant. The female MD in their office was not a choice for me simply because my assigned PCP was Dr. Harris. Their supposed "policy" of not allowing patients to change their PCP is completely disrespectful. Brand new patients have a choice but established patients do not. Their website claims to "deliver personalized health care" and that their "philosophy is to provide individualized care", yet they will not allow patients to have a say in who provides their care. Horrible business model.

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    Rocklin Family Practice & Sports Medicine - Would recommend going elsewhere for bloodwork. Had to go to the Urgent Care after having a terrible experience at Rocklin Sports Medicine.

    Would recommend going elsewhere for bloodwork. Had to go to the Urgent Care after having a terrible experience at Rocklin Sports Medicine.

    Rocklin Family Practice & Sports Medicine - Internal Medicine in Rocklin, CA

    Internal Medicine in Rocklin, CA

    Rocklin Family Practice & Sports Medicine - Doctor in Rocklin, CA

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    Doctor in Rocklin, CA

    Deborah Plante, MD

    Deborah Plante, MD

    3.4(10 reviews)
    5.2 mi

    Dr. Deborah Plante was lacking in bedside manner and not lacking in ego. After driving 90 minutes…read moreshe flew in without a greeting and just looked between myself & my driver and she said "Im just looking for which one of you has a scar" she did not want to listen, responses were snarky & seemed to have her own private pay programs she was more interested to enroll me in. She left without saying goodbye but said "I will be back" and then sent in a medical assistant to bring me forms & samples instead. Her office is beautiful her staff was very friendly, kind & apologetic. Save yourself the drive & go someplace else. UPDATE: I have often dismissed negative reviews as people being generally unhappy & I have never personally left a negative review. Now after my experiences with Dr. Plante I've never felt so compelled to share. Once Dr. Plante read my review she called my cell phone to argue with me and then called a 2nd time 24 hours later, she cancelled my labs I planned to hand carry to the hospital for thyroid cancer treatment. As someone who took an oath this behavior is vindictive. I have a family to care for and a treatment protocol to continue. Her behavior in the exam room & beyond is consistent and terrible at the same time.

    I have seen Dr. Plante 3? times in the past year and a half. I find her to be professional and…read moredetail oriented. The office is very nice and the equipment fresh. When my insurance changed- her office had a reasonable visit charge to see her so I continue. Hopefully by my next visit we'll be using the same insurance. I don't how the other yelp from Emilie in Roseville could even be about the same doctor.

    Heal MD - familydr - Updated July 2026

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