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    Deborah Plante, MD

    3.4 (10 reviews)

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    8 years ago

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    Rosevile Endocrinology

    Rosevile Endocrinology

    2.9(10 reviews)
    1.4 km

    Dr. Upahdyay is a great doctor, great Endocrinologist. Very knowledgeable, takes time with his…read morepatients, a very caring person. 5/5 for his performance as a Doctor. The negative review is for his Front Desk staff since they represent this medical office as a whole. The front desk staff/medical biller tried to charge me a no-show fee for an appointment they had to cancel because the doctor was going to be out of town. Took 40 min of waiting for them to decide to finally waive the fee and bring me to a room to be seen. I still have the voicemail stating they have to move that appointment because the Dr wouldn't be in, even showed the voicemail to the Dr when I finally got to see him. He didn't understand why the front desk staff tried to charge me based on the voicemail he heard. Then the nurse had the nerve to say "we're not waiving anymore fees in the future"in a condescending tone, like I'm the one being unreasonable. Even with proof of them being at fault via Voicemail and call logs, they are willing to deny responsibility for their mistakes. ALSO I have been coming to this doctor for 2+ years now and always paid with Apple Pay. The medical biller was about to deny service because "we don't accept Apple Pay." They have a Clover POS system and don't even know what methods of payment are acceptable. Another staff member had to step in to even try a contactless form of payment so I could be seen.

    I've been having all kinds of health issues. Seeing countless specialists without a true…read morediagnosis. I saw Dr. Manish Upadhyay a couple weeks ago. He spent at least an hour going over all my issues. What a breath of fresh air! He let me speak and he listened and allowed me to ask my questions without feeling rushed. Dr. Upadhyay ordered an array of tests, tests I've never had. At 76, after being active my whole life, I'm saddled with multiple conditions. The first time I've felt really heard. I did the lab work today, and will see Dr. next week. Answers are hard to find, but I believe Dr. Upadhyay will go the extra mile with additional tests if the first effort does not produce an answer. The experience was totally impressive. Dr. really knows his stuff and cares!

    Andrea M Gonzalez Falero, M.D

    Andrea M Gonzalez Falero, M.D

    3.0(2 reviews)
    2.7 km

    Dr. Gonzalez: I have requested a new pump this year but your office has not provided any assistance…read morewith this process. Not only have you failed to provide me with assistance to get the medical equipment I need, your office has ignored requests to send the information and complete this process. We cannot complete this process without you, because you are the process and are supposed to be completing this without me. If you are unaware of the proper steps in this process, you should not be responsible for any patients whose lives depend on you to complete your job. In the realm of healthcare, patient-doctor relationships are built on trust, empathy, and competence. However, there are instances where the bond of trust is broken, leaving patients desperate for the care they need to survive. This highlights my experience encountering gross negligence and incompetence from Dr. Andrea Gonzalez. The failure to provide timely assistance and crucial medical equipment has placed my health at risk. I believe other diabetics should be informed before proceeding with this office. I do not write this review with vengeance, but with genuine concern for anyone considering her as your doctor. In June 2023, I met with Dr. Gonzalez to discuss the renewal of my insulin pump and sensor - Omnipod 5 and Dexcom 6, standard medical devices. From the start, her office mishandled the paperwork, leading to confusion regarding insurance coverage for the devices. Then, her office incorrectly filed the request as a prescription instead of classifying it as durable medical equipment. I was told I would have to pay out-of-pocket each month, which raised doubts, as I have never been charged for these essential devices before (I've had type 1 diabetes for 18 years). I took it upon myself to call United Healthcare and navigate the complexities of the process, as Dr Gonzalez's office stopped after they informed me it would cost out of pocket. Enduring countless hours of phone calls with different departments, I discovered the cause of the delay - her office failed to submit a prior authorization for the medical devices. I requested the office to rectify the situation and resend the necessary documents. The situation escalated further when her office refused to cooperate and became unresponsive. My messages began to go unanswered. When calling the office with the assistance of United Healthcare, I (and the reps) was met with an unhelpful attitude from the receptionists. I have emphasized to Dr. Gonzalez the consequences of not having the insulin pump and sensor. I am facing the real possibility of life-threatening complications due to the mismanagement of her care. I have continued to reach out for help, only to be met with silence and indifference. As a result of Dr. Gonzalez's negligence, I have put in over forty hours of phone calling with United Healthcare, 3-5x per week for 2-4 hours per call from July 5th-present (it is still currently in progress). Multiple United Healthcare reps who have witnessed the gross misconduct from her office have informed me I am not supposed to involved with this process (provider's responsibility) and encouraged me to submit this complaint to the medical board to make sure she and her office takes accountability. In the medical profession, doctors take an oath to prioritize their patients' well-being above all else. I believe that Dr. Gonzalez's lack of actions represent a flagrant disregard for the principles of medical ethics. The appalling treatment I have experienced exemplifies a disheartening breakdown in the the type of relationship Dr. Gonzalez provides her patients. The failure to provide necessary care and assistance during a life-threatening medical situation is unconscionable. Patients with chronic conditions deserve a compassionate and competent healthcare team to help them manage their conditions effectively. From my experience, I do not believe Dr. Gonzalez's office will provide that for any diabetics

    For years I struggled with the problem of severe night sweats. After many attempts by various…read morephysicians, and no solutions, my GP recommended Dr. Gonzalez-Falero....... She was amazing! She adjusted my meds, and I've been "sweat free" ever since! I'm sleeping through the night with no issues!!!

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    Andrea M Gonzalez Falero, M.D
    Andrea M Gonzalez Falero, M.D
    Andrea M Gonzalez Falero, M.D

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    Deborah Plante, MD - endocrinologists - Updated June 2026

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