My grandma was discharged from this facility today. Although I did not visit due to her short time…read morethere (1 week) and my work schedule, my mother had visited everyday. Both my mom and grandma had nothing but good things to say. The staff was attentive and caring. Always smiling. I wanted to specifically say that a nurse assistant named Sherri was stellar. Also Carrie , Dwayne and Jerome. Not only is it rare to find a good place like this, but to even find one good employee. Here there were many. Also my grandma couldn't stop talking about the food. Don't let this place fool you by the looks. My mom said that it looks old and that worried her at first. But it was clean and cared for. Just aging. Do consider this hospital. Awesome work everyone!!!

The physical therapy staff is great. However my mom came from wake med North and has been there 1…read moreweek and no shower One week at wakwmed no shower. So this is 2 weeks of being unclean. My mother says she smells. This treat ment us horrible for a patient with terminal cancer

My family and I have been especially pleased with the services provided by Raleigh Rehabilitation…read more In 2021, I moved my aunt to this facility after an extended stay in the hospital. The staff couldn't have been more helpful, competent and welcoming. We were especially impressed with the facility director, Ms. Jacqueline Mitchell, and the admissions director, Will Rogers. They both made the transition to a nursing home residence for my aunt very seamless and were instrumental in explaining the process to me and my sister. Also, the nursing staff has been outstanding!! The director of nursing even came out to my car to assist the staff in removing my immobile aunt from the car. Everyone on staff is very friendly and helpful. We have seen a definite improvement in my aunt's health and disposition. Howard D.

Raleigh Rehab cheated me. They received Medicare payments for my late husband's stay there AND…read morecollected payments from me too. My husband ran out of Medicare coverage for skilled nursing facilities last Fall. How Raleigh Rehab was able to bill Medicare is something to be explored. Since I paid in advance for my husband's stay there I am still waiting for reimbursement from them because he was moved to hospice in the middle of the month. Raleigh Rehab said they'd "Look into it." but I haven't heard anything from them even though six weeks has passed. On Monday I will turn this whole mess over to Medicare. I feel assured they will investigate and take the appropriate action.

Duke Specialty Rehab Services Midtown features some of the worst customer service and most…read morebelligerent staff, from front desk, to therapists, and management I've ever seen or experienced. Every visit to this office has been a battle and uphill climb. Front desk staff badger and harass clients and are offensively aggressive and unfriendly about social distancing enforcement. If you are even one minute late you are usually turned away and laughed at and made fun of behind your back by the front desk staff (I watched firsthand and listened to their commentary as someone was turned away after pleading their case with an impassive complement of front desk staff). Therapists make faces, roll their eyes, and sigh when dealing with patients that may have medical issues or need more time. I have seen therapists be downright rude, berating and yelling at clients and family members, taking their personal issues and grievances out on those in their care. The general climate and reception one receives at this office is one of apathy and disdain. When further input or follow up is requested from management about issues with therapists or front desk staff, there is no phone call or response. No action is taken to find out what the issues are and/or make things better. Yes, we are in the midst of a pandemic but there is no need to be rude, unhappy, and unpleasant because of it across all levels of staff. If front desk, therapy, and management dislike their areas of practice to this extent, perhaps they would best be served by considering a radical career change. It's unnecessary to make an already trying time that much worse. For the office's management and beyond that for Duke to not even acknowledge, communicate about, or address problems at this location seems unconscionable. If I had a choice, not only would I not receive care at any other Duke-affiliated provider but I would research and carefully consider other locations and their reviews for physical, occupational, and speech therapy. Having to go though difficulty because of a health event and needing therapy is bad enough without having to contend with unfriendly staff with what seems like embedded ill will. The quality of care suffers when caregivers harbor and promote a negative environment. It makes it that much more difficult to trust providers and feel safe. It makes a time when you are vulnerable worse and is a counterproductive stumbling block to healing and recovery. I can't recommend more strongly that you seek your care and a better patient experience elsewhere. Unfortunately--in spite of the Duke name and unless you are a "good" patient with minimal therapy needs that arrives half an hour to an hour before your appointment and follows social distancing guidelines perfectly in spite of any cognitive or other deficits you are experiencing due to your injury/health event--you will not find it here.

I've done therapy in several locations and I've honestly never been this happy before. Rob Wiese is…read morelife changing. He believes in your potential, cares about you as an individual, challenges you, and will definitely strengthen your weaknesses. I HIGHLY recommend, as does my mom. (Seriously, don't go anywhere else. This place is worth your money).

Very attentive with therapy both OT and TP 5 days a week. Quality care both therapy and nursing.read more

After breaking my femur while checking onto my plane to Las Vegas to go hiking in the National…read moreParks, my life changed. My doctor, Dr.Whitlock, who put a plate and 8 screws on my leg while telling me for all intents and purposes, I would be in a wheelchair or toe touch on a walker ( read no weight bearing on my right leg. What? How,was i supposed to drive?) referred me to the WakeMed Rehabilitation Hospital, arguably the best in NC. I was scared, anxious, in shock and denial. I was accepted to the rehab hospital for up to two weeks. During those days, I had OT and PT for a total of 3 hours a day. I was bribed by my PT with REAL Pepsi. I watch my calories and my weight but this inspired me to work.harder. The nursing staff were not only awesome but diverse. A nurse after my surgery was from Ghana. He told me about Ghana and the tamed crocodiles, the elephants, the parrots at 2AM when I couldn't sleep. I knew he was busy but was grateful he talked to me when I needed support. On the 2D hall, I met a delightful aide whom I nicknamed twodeetwo and she called me Silly Willy. This young 20 year old was working full time and attending Meredith to get a degree in biology before nursing school. The woman cleaning my room was originally a nurse from the Dominincan Republic My overnight aide was from Nigeria, one of my nurses was from India and 2 of my nurses were in the same age group that I was (Im 76). Another aide was adopted from Russia near where I had adopted my son. Im sure I left a number of people out but I could sure go on and on. What a great experience Im now home feeling less anxious and better prepared for the road ahead. Thank all of you who took care of me. I was blessed to have found you albeit, the hard way!

You know I could possibly say something that should be perceived to impact this business in both…read morepositive or negative way to check it out for yourself it's up to you to go.

My mother has been in Raleigh Rehab's long-term care area (nursing home) located on the 3rd floor…read morefor 10 rough months. My mother suffered 3 major stokes and is paralyzed, unable to speak well, and requires a high level of care. She's very coherent and understands what's going on around her. A few people on the nursing staff are very helpful and kind to her. Most have the wrong demeanor for this type of work and are mean and ignore even their patients at times. They seem short-staffed and stressed. My mom went without having her teeth brushed for over 2 months causing extreme gum decease. She's gone nearly 2 months without a full shower. She gets urinary tract infections on a regular basis due to not being changed. She's in pain a lot of the time because they don't manage her medications well. Trying to communicate with their admin team has been horrible. The more I've tried to complain, the more they ignore us. Before you admit anyone you care about into their long-term care program make an unannounced visit. Tour the 1st and 2rd floors first. Then take a tour of the 3rd floor and notice how it looks, smells, and the demeanor of the staff. Compare what you find to other facilities in the area and come to your own conclusion.

ABSOLUTELY THE WORST!!!! It was so bad, I picketed the place on Christmas day for 8 hours…read more They lie, they fudge medical records, they refuse, yes REFUSE to administer meds when the first dose was wasted and they are unclean. There was a soiled bed and they changed the sheets without washing down the mattress. My mother had a bed sore and they refused to document it. They lied and said it was something else but DUke documented it, thank god. Look, you need to run from that place. I mean it!!

This facility was very disappointing and I would not recommend to anyone who wants compassionate…read morecarr for their loved one. My mother was discharged to the facility from the hospital and I was hopeful that her rehabilitation time would include a safety and transparency about her care. The first red flag was that the aid instructed my mother to wear a Depend Undergarment because, "they may not get to you in time tonight". My mother has never wet herself, and indeed the aides warning was correct. My mother wet her self the next day waiting almost 30 minutes for help to the rest room. The second red flag was that the facility had most of the day to prepare for our arrival and make sure that my mother's medication would be available for her evening dose. She arrived at 4pm and did not receive her heart medication until 11:30pm. Third red flag was that I over heard a family member ask our nurse, "What medications did you give my mom this morning?" And our nurse responded with "What we've been giving her." No specifics and not indication of what time the meds were administered. My mother would call me when she was ringing the call button so I witnessed 15-20 minute waits for my mother to get help toileting. I took my mom to a routine primary care visit the day after admission as a follow up to her hospitalization. The facility gave me paperwork with mistakes on the orders, and again no indication of when the medications were given, or current vitals just a repeat of the hospital orders. I was told that my mother would have a care team meeting with physicians, therapists and other care team staff to discuss her care plan 2 days after her arrival. No PHYSICIAN EVER EVALUATED MY MOTHER or showed up to the meeting. I ended up removing my mother 2 days after her admission. My mother called to say that she was coughing and spitting and saw a pink tinge. This was about 1 hour after I left her to run an errand and after I notified the facility in that I was planning to transfer my mother home after the weekend so she would be more comfortable. My mother called for the nurse to show her what was happening and the nurse told my mother that it was simply Tumms. My mother proceeded to explain that she had only taken a Tumms in the morning and that the color of this was closer to pepto than calcium carbonate. Within 20 minutes of telling the nurse my mother felt light heading and started having sharp pains in her stomach. I immediately made my way to the facility which took about 15 minutes. In that time the nurse never responded to the call button. As I arrived the nurse claimed that she had given my mother a Tumms in the afternoon, but my mother was calling me on every Med pass and did not have any meds because they were testing for Covid-19. They stood and watched me pack my mom up as she was moaning in pain. I took her to the emergency department and my mother was diagnosed with a urinary tract infection. God only knows how much pain she would have been in overnight or throughout the week as the staff had no intention of treating her medically.

The Jury is out way too long on this one. My review is mixed because I have received reports about…read moremy mother's progress that seem inconsistent from what I see. My mother has been there one month, and quite frankly, I see little to no progress. I was anxious to get my mother admitted. Now, I am anxious to find her a new home.

Bev P. says the facility is "old but clean". I can't imagine where she was looking to determine the…read morefacility was "clean" - I was afraid to touch anything (the wall by my bed had multiple stains that would have lit up like a Christmas tree if someone shined a UV light on them!), and I wanted to go through a decontamination process after sitting on the toilet seat. As if that wasn't enough, the cockroach colony was huge and most of the nurses were mean and unresponsive and the food was inedible and not consistent with encouraging healing and wellness (one meal was PB&J on white bread, alone). NOBODY should have to endure staying at this place.

This is the absolute WORST facility one could possibly put their loved one. My love one had a…read morefractured hip and was sent here for rehab. The rehab team has been great in with PT. The rest of the facility should close. My loved one has not had a nurse assessment since arrival. Had problems with Medications not being given. Fell out of bed, no one ever notified family. We found out from a staff member who by chance asked if family member was doing okay. Okay from????... yeah never communicated. Call bells go unanswered. Very short staffed with nurses and CNA's . One morning there was no nurse on the our hall until an hour into the shift. Laundry is no longer white, it's brownish. My hopes thigh and I wish I would have read all the reviews that are say the same thing. Poor care, substandard! Read DHHS reviews of this facility! Call the state if you place your loved one here. Trust me, there will be problems

My 87 year old mother with dementia was sent here for 2 weeks of rehab following a fall and…read moresurgical repair of the femur. I found the facility clean and staff attentive and friendly. Her meds were obtained and administered appropriately. The food was appealing and she enjoyed all the therapy prescribed. The staff was always approachable and willing to resolve any problems. When they had a problem they always called the family.

Sylvia not good at getting back with supporters. Had a house full of furniture to donate. She said…read moreto send pictures and she would respond immediately on 6/20. Today is 7/8 and she never responded. Not the first time. Moved on.

Wonderful organization- does so much for the community- Helps both young and old. Gives people…read morehope, food, warm clothes and a smile. Needs volunteers- and funds for staffing for pick up and delivery trucks, etc. Organization has a positive impact on people from all walks of life!