Duke Specialty Rehab Services Midtown features some of the worst customer service and most…read morebelligerent staff, from front desk, to therapists, and management I've ever seen or experienced. Every visit to this office has been a battle and uphill climb. Front desk staff badger and harass clients and are offensively aggressive and unfriendly about social distancing enforcement. If you are even one minute late you are usually turned away and laughed at and made fun of behind your back by the front desk staff (I watched firsthand and listened to their commentary as someone was turned away after pleading their case with an impassive complement of front desk staff). Therapists make faces, roll their eyes, and sigh when dealing with patients that may have medical issues or need more time. I have seen therapists be downright rude, berating and yelling at clients and family members, taking their personal issues and grievances out on those in their care. The general climate and reception one receives at this office is one of apathy and disdain. When further input or follow up is requested from management about issues with therapists or front desk staff, there is no phone call or response. No action is taken to find out what the issues are and/or make things better. Yes, we are in the midst of a pandemic but there is no need to be rude, unhappy, and unpleasant because of it across all levels of staff. If front desk, therapy, and management dislike their areas of practice to this extent, perhaps they would best be served by considering a radical career change. It's unnecessary to make an already trying time that much worse. For the office's management and beyond that for Duke to not even acknowledge, communicate about, or address problems at this location seems unconscionable. If I had a choice, not only would I not receive care at any other Duke-affiliated provider but I would research and carefully consider other locations and their reviews for physical, occupational, and speech therapy. Having to go though difficulty because of a health event and needing therapy is bad enough without having to contend with unfriendly staff with what seems like embedded ill will. The quality of care suffers when caregivers harbor and promote a negative environment. It makes it that much more difficult to trust providers and feel safe. It makes a time when you are vulnerable worse and is a counterproductive stumbling block to healing and recovery. I can't recommend more strongly that you seek your care and a better patient experience elsewhere. Unfortunately--in spite of the Duke name and unless you are a "good" patient with minimal therapy needs that arrives half an hour to an hour before your appointment and follows social distancing guidelines perfectly in spite of any cognitive or other deficits you are experiencing due to your injury/health event--you will not find it here.

I've done therapy in several locations and I've honestly never been this happy before. Rob Wiese is…read morelife changing. He believes in your potential, cares about you as an individual, challenges you, and will definitely strengthen your weaknesses. I HIGHLY recommend, as does my mom. (Seriously, don't go anywhere else. This place is worth your money).

My grandma was discharged from this facility today. Although I did not visit due to her short time…read morethere (1 week) and my work schedule, my mother had visited everyday. Both my mom and grandma had nothing but good things to say. The staff was attentive and caring. Always smiling. I wanted to specifically say that a nurse assistant named Sherri was stellar. Also Carrie , Dwayne and Jerome. Not only is it rare to find a good place like this, but to even find one good employee. Here there were many. Also my grandma couldn't stop talking about the food. Don't let this place fool you by the looks. My mom said that it looks old and that worried her at first. But it was clean and cared for. Just aging. Do consider this hospital. Awesome work everyone!!!

The physical therapy staff is great. However my mom came from wake med North and has been there 1…read moreweek and no shower One week at wakwmed no shower. So this is 2 weeks of being unclean. My mother says she smells. This treat ment us horrible for a patient with terminal cancer

Very attentive with therapy both OT and TP 5 days a week. Quality care both therapy and nursing.read more

After breaking my femur while checking onto my plane to Las Vegas to go hiking in the National…read moreParks, my life changed. My doctor, Dr.Whitlock, who put a plate and 8 screws on my leg while telling me for all intents and purposes, I would be in a wheelchair or toe touch on a walker ( read no weight bearing on my right leg. What? How,was i supposed to drive?) referred me to the WakeMed Rehabilitation Hospital, arguably the best in NC. I was scared, anxious, in shock and denial. I was accepted to the rehab hospital for up to two weeks. During those days, I had OT and PT for a total of 3 hours a day. I was bribed by my PT with REAL Pepsi. I watch my calories and my weight but this inspired me to work.harder. The nursing staff were not only awesome but diverse. A nurse after my surgery was from Ghana. He told me about Ghana and the tamed crocodiles, the elephants, the parrots at 2AM when I couldn't sleep. I knew he was busy but was grateful he talked to me when I needed support. On the 2D hall, I met a delightful aide whom I nicknamed twodeetwo and she called me Silly Willy. This young 20 year old was working full time and attending Meredith to get a degree in biology before nursing school. The woman cleaning my room was originally a nurse from the Dominincan Republic My overnight aide was from Nigeria, one of my nurses was from India and 2 of my nurses were in the same age group that I was (Im 76). Another aide was adopted from Russia near where I had adopted my son. Im sure I left a number of people out but I could sure go on and on. What a great experience Im now home feeling less anxious and better prepared for the road ahead. Thank all of you who took care of me. I was blessed to have found you albeit, the hard way!

My family and I have been especially pleased with the services provided by Raleigh Rehabilitation…read more In 2021, I moved my aunt to this facility after an extended stay in the hospital. The staff couldn't have been more helpful, competent and welcoming. We were especially impressed with the facility director, Ms. Jacqueline Mitchell, and the admissions director, Will Rogers. They both made the transition to a nursing home residence for my aunt very seamless and were instrumental in explaining the process to me and my sister. Also, the nursing staff has been outstanding!! The director of nursing even came out to my car to assist the staff in removing my immobile aunt from the car. Everyone on staff is very friendly and helpful. We have seen a definite improvement in my aunt's health and disposition. Howard D.

Raleigh Rehab cheated me. They received Medicare payments for my late husband's stay there AND…read morecollected payments from me too. My husband ran out of Medicare coverage for skilled nursing facilities last Fall. How Raleigh Rehab was able to bill Medicare is something to be explored. Since I paid in advance for my husband's stay there I am still waiting for reimbursement from them because he was moved to hospice in the middle of the month. Raleigh Rehab said they'd "Look into it." but I haven't heard anything from them even though six weeks has passed. On Monday I will turn this whole mess over to Medicare. I feel assured they will investigate and take the appropriate action.

This is an afterthought review- I was a patient recovering from a severe medical unexpected crisis…read more- during the acute Covid lockdown- it was a lot going on - fast forwarding- I realize the tremendous strain & stress - particularly the hands on staff was working under- the nurses assistants therapies dietary housekeeping Chaplain services - it was uncharted waters. I'm appreciative of the care - some areas a little dicey but all in all- this experience paved the way to my recovery - hopefully-The administration team including the Medical Director & House Physician learned valuable experiences for optimal outcomes

Terrible care: My family member was there to recover from…read morehip replacement surgery. This meant Physical Therapy, learn how to go up a few stairs, transfer into car, recover enough to come home in a week or two. He never got more than 15 minutes of PT per day. PER DAY. The food was dreadful. The food was cold. When he asked for coffee or anything it never arrived at all OR it was stone cold. They told us he was eating well and doing great. He was barely eating anything as the food was so bad and stone cold. He asked to have help taking a shower multiple times, no one ever helped. He also asked to have his bed sheets changed, no one did so. He ended up back in the hospital as no one there would listen or help him or tell us the truth as to how he was doing. He called 911 to come and get him as he was maltreated, malnourished and not helped one iota. His days there extended his overall recovery. The staff had no clue what was going on. Run fast from this place - and don't look back. I would give this DUMP a zero if I could.

The admission process. We took our son here and we were told he would be able to give us call the…read morenext morning. Our son called that stated he was hungry around 8 pm. They feed him a 4:30 pm. I started reviewing the reviews and they were horrified at the time we knew what we had to do. We return the next morning to pick him up and we were greeted by a very unprofessional staff member who kept stating no visitation until the weekend. My husband and I thought we were going to fight to get our son. I finally told another staff member what we were told the day before and we were not leaving without our son. Please do not send anyone you love to this establishment.

Themen's Healing Place is better than the women's. I went to the women's. The women who ran this…read moreplace were sick with power. They played favorites, took away women's family time because it meant too much to them. They were cruel to the women. Maybe change n overhaul the staff...because if anyone was dysfunctional, it was the staff.

The Jury is out way too long on this one. My review is mixed because I have received reports about…read moremy mother's progress that seem inconsistent from what I see. My mother has been there one month, and quite frankly, I see little to no progress. I was anxious to get my mother admitted. Now, I am anxious to find her a new home.

Bev P. says the facility is "old but clean". I can't imagine where she was looking to determine the…read morefacility was "clean" - I was afraid to touch anything (the wall by my bed had multiple stains that would have lit up like a Christmas tree if someone shined a UV light on them!), and I wanted to go through a decontamination process after sitting on the toilet seat. As if that wasn't enough, the cockroach colony was huge and most of the nurses were mean and unresponsive and the food was inedible and not consistent with encouraging healing and wellness (one meal was PB&J on white bread, alone). NOBODY should have to endure staying at this place.

I had a stroke in 2016 and have not been able to ride my bike since then. I asked NextStep in…read moreRaleigh if they could make it possible for me to ride a bike, and they said they could. After getting a set of adult training wheels, I was able to ride a bike by myself in the parking lot of NextStep with the support and encouragement of the excellent physical therapists at NextStep. I can't go without the training wheels yet, but I hope to ditch the training wheels soon. Three cheers for NextStep!

From the owner: Neurological Recovery, Activity-Based Training, Neuro Recovery Network, NeuroMuscular Electrical…read moreStimulation (NMES), Functional Electrical Stimulation (FES), Gait Training

At Litchford Falls HRC you will find some of the best residents and staff in the field. I enjoy…read morelistening to the stories of the residents that have traveled internationally and lived abroad for a few years. They have shared their stories with me of the beautiful scenes in Athens Greece. It is wonderful to hear the stories of residents and see their faces light up as they reminisce of their life and travels. At Litchford you can walk the halls and see staff participation in deck the halls during the holiday seasons, where they are bringing the Christmas joy and spirit, as each office door is adorned with festive decorations. Residents can get a sense of a home away from home during this holiday season. Keonna at the front desk, will be more than happy to greet you with a warm welcoming smile.

My MIL was there this past week. She was transferred to a hospital after her WBC were highly…read moreelevated after staying there a week. The staff except for 1. Dee had zero compassion for her. No patience. Staff did not communicate with each other. To have knowledge of the patient in what they needed. Even the EMS guys that transferred my mother-in-law to the hospital said this is one of the worst places I don't even want to drive by this place.

My husband had a severe asthma attack and allergic reaction so we had to go to the E R 10:30…read moreChristmas night. The staff at Wake Med, even tho they were working on Christmas day / night away from their families, they were all friendly & professional. The overall attitude of staff was comforting and the facility, clean.