Trae and his team are amazing. They are honest and pricing is fair. I have both home and auto with…read morethem. Trae also recently helped and went above and beyond on some unique homeowner's insurance questions I had.

From the owner: At the Trae Covington State Farm Agent office in Springfield, IL, my team and I are committed to…read morecultivating lasting customer connections. We offer Auto, Home, and Life Insurance and commendable personalized care. Our reach covers all of Illinois, including Springfield, Chatham, and Rochester. We are also licensed in Missouri. Get in touch with us today for support in accomplishing your goals. License #: IL-3003023460, MO-3003114224

I was very impressed with Dylan on all matters concerned. He is Top Notch. I am fully convinced…read morethat I made the right choice on my 2 vehicles changing over to him. I interviewed 4 other agents and decided on Dylan and State Farm. Congratulations and thanks. 5 stars

Marissa is the assistant and has been our go-to now for a while. However, we haven't spent any…read moretime with the actual agent. Been with State Farm since 1989, and we are switching to Kaylie Snyder. Met her and she will be a good fit for us. Thanks again, Marissa. You deliver great customer service.

Bailey Family Insurance, is exceptional !! It is a…read morepositive refreshing experience. I had contacted Leona Niemeier. Personal Risk Advisor at Bailey's and discussed our insurance coverage details. Leona called back us back early afternoon the same day. We were able to visit the office a few days later and change our coverage for substantial savings, on home and auto. The office is welcoming low-key atmosphere, no high-pressure sales. We met the staff ,and Mark Bailey welcomed us , explaining the business. Thier detail and appreciation is sincere. Big change from being just a a profit statistic from other carries. Able to have actual personal caring contact. Thank You Dan & Alberta Woolfolk

Was shopping around for car and home insurance. Contacted Bailey Family insurance, was almost…read moreimmediately responded to with my online query. They not only got us a great rate on both we ended up with more coverage for less money. The customer service from Keely was top notch! Highly recommend them for all your insurance needs.

No support. Just don't return calls. I had called for changes to a property policy. I had business…read morethere for a long time. No problems except I couldn't get any response and I had to find another company as the policy was expiring and it needed to be rewritten with updates.

This is a terrible company. Very poor customer service. They do not return phone calls or emails. I…read morehave been trying to resolve an issue for over a month. And they have helped in no way shape or form. Now they want me to pay more for the problem to get fixed. It is extortion. They know I can not run business with out insurance and our using that to get more money. This is criminal.

Troxell has served my family and I for over a decade. My agent has kept up with me on a regular…read morebasis and helped me find better quotes when a company would raise their rates. I recommend many of my own clients to them. My agent was always there to assist me immediately with any auto accidents or home issues ! The staff is prompt to return my calls and I would never go anywhere else !

Absolutely horrible company. We ended up with this firm when our Travelers agent retired. We had…read morebeen customers of good standing with Travelers for over 20 years. Found out that we had been over insured on our home for the past 14 years. The new agent at Troxell said we would need to have our home inspected in order to determine the current replacement value. Sounded simple enough but we kept getting the run around about getting it done. After a month and still no inspection, we found another and better company. Even when we tried to cancell took over three days for them to send us the paperwork. This company has no idea about customer service. Avoid them at all costs!!!!!

Pamela Hart hit another home run. She always Listens and does a fine job for her clients.read more

I bought a lot that was formerly the site of my childhood home. I contacted them and they were…read moreprofessional, kind, thorough and understanding. They went above and beyond to make sure I understood everything about the process. If I had a question about anything, they were only too happy to answer it for me! They stayed in contact with the seller and myself and long story short, I'm the owner of that precious piece of land and I'm happy. I would use them again in a heartbeat!!