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5.0 (1 review)

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8 years ago

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Queens Boulevard Extended Care Facility - Entrance

Queens Boulevard Extended Care Facility

1.9(35 reviews)
1.0 mi•Woodside

It's hard not to notice some scary one-star reviews for Queens Boulevard Extended Care (QBEC). But…read moreI see similar reviews for other hospitals, rehabs, nursing homes, etc. Our sad national reality is that these facilities are being horribly squeezed by insurers, especially Medicaid and Medicare, and at a time when our aging population is boosting patient census. So yes, there are times when a patient will ring for care and wait a long time for response. I experienced some of this during the early part of my one-month stay at QBEC before I became ambulatory. It's horrible. But until our societal priorities change, these facilities will always be strained and need more staff than they can afford. I'm angry, but not a QBEC. I'm angry about the societal values that limit what QBEC and all other such facilities can do. But as for the tings QBEC can control . . . I'd give more than five-stars if I could. This facility's strength is its people. All patients have a choice in how they will interact with staff; either respectfully or with disdain. Those who choose to treat staff with respect will find that the nurses, CNAs (aides), and transport people, are amazing. With all the horrible things we see in the news today, it's so uplifting to experience the kindness, compassion, and just-plain niceness staff gladly delivers. I started on the second floor and eventually was moved to the fourth. Interaction with staffs on both floors was always delightful. No matter how messed up I was physically, my interactions with staff always made me feel much better. I especially want to call out the physical and occupational therapists. I worked with Marriel (I hope I spelled her name correctly) for PT and Luciana for OT. Thanks to their knowledge, kindness and supportiveness, I can now walk unaided (I came home with a can and walker, but both are now optional)... even though I entered the facility as a dead-weight blob that could barley turn over in bed. I was told by others at the outset how hard therapy would be and folks around me wondered if I would really embrace it. Yes, it is a challenge. But Marriel and Luciana made it easy to embrace. They were never soft on me. They pushed me, often hard, to the point where I needed a nap after each session. But they never caused pain. They always knew how far they could push beyond what I had previously done, and that what their aim. And, of course, they always watched with eagle eyes and took appropriate precautions to make sure I was safe. And by choosing to always do therapy in the gym, as opposed to in my room, I was able to observe other therapists and patients. I saw other therapists work effectively with their patients at whatever condition the latter were. All were different, but I saw all make gradual progress each day. I'm happy to be home now. Who wouldn't be! But there is one bittersweet aspect to this. I have to say I think about and miss the many wonderful people at QBEC that showed me so much kindness and support.

I recently was a patient there and the experience was beyond belief. The facility had no towels and…read morewhen I showered I was given bed sheets to dry myself with. The hot water was non existent after a few minutes in the shower. The food was disgusting. I told them I was a diabetic but that did not prevent them from giving dried pasta twice a day. I spoke with the kitchen more than once but the diet remained unchanged. One evening when dinner was served, pasta again, there was no fork on my tray and when I asked for a fork I was told n o one had a fork. They then distributed plastic forks to everyone. My bed was never changed but instead was straightened up each day. One evening I asked an attendant for water, she said she would be right back. Right back was two days later and when I mentioned I was still waiting for water she just laughed in my face. I expressed my feelings to those in charge and they said they would compensate me. I advised them if I was not properly compensated I would put a review on their web page.

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Queens Boulevard Extended Care Facility - Building

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Queens Boulevard Extended Care Facility

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health first - personalcare - Updated June 2026

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