I had neglected my pool closing last season, and had a cracked skimmer and a green pool full of…read moreleaves. I have an old wood-walled pool that has seen better days so the skimmer install was tricky. Omar and Ben came and did a great job working around the issue and installing a new leak free skimmer. Once I was able to fill the pool and get the pump working I was looking at what looked like a green swamp. However, the very knowledgeable Lisa in the water testing department recommended a 3 day regimen of chemicals which, remarkably, had the pool more or less clean in three days. Honestly, I would never have believed it. She understands the chemistry and was spot on with the solution. Of course if I'd closed the pool properly last season...lol, but I didn't, and thanks to Lisa, and Ben and Omar I am up and running before June 1st. Thanks Royal Pools!

Very disappointing experience overall. I spent roughly $900 to have the control board replaced on…read moremy hot tub about nine months ago. Seven months later, they had to come back out and replace additional parts, which cost me another $1,100 over a couple of visits. Now, after all of that, I am being told the same control board they replaced nine months ago is bad again and that I need to spend another $900 to replace it. I understand warranties have time limits, but when a customer spends around $2,000 trying to get the same hot tub fixed, it is extremely frustrating to be told that a major part they recently installed has already failed and that the only option is to pay full price again. At some point, a company should stand behind its work, its diagnosis, and the parts it installs. I do want to be fair and say that Eniezer has been very professional and helpful from a customer service standpoint. My issue is not with him personally. He has been courteous and responsive. My problem is with the company's inability to properly fix the hot tub and back up the service they provided. Based on my experience, I would be very cautious about using them for any major repair.

Great guy very knowledgeable with his job. He replaced the pump and some pipes on my spa and a good…read morecleaning after it's been sitting unused for quite some time. And reasonable pricing. I gave him five stars highly recommended.

I would classify this business as a scam. Used Erik a few times for one off maintenance (should…read morehave stopped there since he never showed when he said he would) and then went into an annual contract where he was supposed to come once a month. Paid upfront flor the year, he came once, never came again and stopped responding to texts and calls. That's right...took our money for the entire year and ran. I'm shocked no one has taken him to court for breech of contract. I'm clearly not the only one who has paid him and not received the product or service.

They closed and now and referred me to someone else.. there is no excuse for a job poorly done or…read morepoor attitudes after paying someone to do the job ..made me upset when pool top part got broken by the guy they referred me to and he didn't offer to fix it but don't want him touching my pool anymore even so after piece he replaced for beginning issue leaked .. that's another story.. updated my review because I'm disappointed in person they referred me to

From the owner: Specializing in: - Swimming Pool Dealers…read more- Swimming Pool Equipment & Supplies - Spas & Hot Tubs-Repair & Service - Swimming Pool Covers & Enclosures - Swimming Pool Repair & Service

LOVE this place! They take care of you as soon as you walk in. They actuality saved me alot of…read moremoney not selling me a bunch of useless stuff to put in my pool like another pool store did last couple years. One of the guys there ,serious looking younger guy , schooled me big time on my pool and what I was doing wrong. He is straight and to the point . I'd take that any day over a super duper nice guy that just makes you spend lots of money.. Our new favorite pool store!

Orange County Pools in New Windsor, NY - 0 Stars. Horrible experience over the entire process of…read moreinstalling a new custom vinyl pool with a fiberglass hot tub within the footprint of the pool. We dealt with Shane, who is absolutely useless. Knows nothing about the equipment he sells, could not remember anything we had gone over with him or the actual liner and products we wanted. We were doing stone coping and pavers around the pool. Told us we must use 12" coping. Luckily I waited to order the stone as when they installed the the pool walls and the hot tub (which was delayed by several month because they told us the wrong one was sent to them - an absolute lie as we had to chase them down up to the day before they were supposed to install it until they finally lied to us and tried to talk us into doing a concrete hot tub instead - which by the way they originally said they could not do). When they finally installed the hot tub 4+ months later, 12" coping would not cover the gap between the hot tub and the pool wall because they had measured incorrectly. (needed at least 14" coping). Then the hot tub was leaking from day one. Couldn't get the basics right - if it doesn't hold water, nothing else matters. They sent over someone who didn't know what he was doing and was just smearing caulk all over the one light fixture in the hot tub to try and fix it. After the 4th! visit to find fix the leak, we had to get a sonic leak detection specialist to find and repair the leak. Then one of the relays went out at the Pentair panel. We were now dealing with the owner of the company (Vinnie) due to Shane's complete incompetence (I can not stress enough how clueless he is..). Vinnie tried to claim it happened because the low voltage line was run in the same conduit as the high voltage line (this is not the cause) and it was our electricians fault and needed to go back to them. He didn't realize that HIS electrician had run it.. another idiot trying to offload his mistakes onto us. They sent a nice guy over to fix it and he replaced the relay, but said he couldn't test as he didn't know how, but it should be good as it was a new part - the first one was a new part also, you need to test it. I did it myself. They also ran the lines for surface mounted air control valves (for bubbles in the hot tub) right in the walk path and where you step into the hot tub. I spoke to Shane (Vinnie wasn't available) to tell them they needed to be moved (10 mintue job - pvc flex pipe) and Shane said I don't think you can do that.. The guy who knows nothing about pools, now has an opinion on pool plumbing. I told him it absolutely can be done, and WILL be done, I was asking them to do it as they had put them in the wrong place. He got back to me after talking to his techs and gave me a quote of $150 per hour to move. Thanks for nothing idiot. I did it myself in ten minutes, no issues. Shane also ordered the cover for the pool and hot tub incorrectly. He literally co do nothing right. We spent over 1 and 1/2 years dealing with their incompetence. The actual pool builders they outsourced to (believe they were called King Pools) were good. NEVER EVER think about using them, you will regret it like we did.