I had neglected my pool closing last season, and had a cracked skimmer and a green pool full of leaves. I have an old wood-walled pool that has seen better days so the skimmer install was tricky. Omar and Ben came and did a great job working around the issue and installing a new leak free skimmer. Once I was able to fill the pool and get the pump working I was looking at what looked like a green swamp. However, the very knowledgeable Lisa in the water testing department recommended a 3 day regimen of chemicals which, remarkably, had the pool more or less clean in three days. Honestly, I would never have believed it. She understands the chemistry and was spot on with the solution. Of course if I'd closed the pool properly last season...lol, but I didn't, and thanks to Lisa, and Ben and Omar I am up and running before June 1st. Thanks Royal Pools! read more

Very disappointing experience overall. I spent roughly $900 to have the control board replaced on my hot tub about nine months ago. Seven months later, they had to come back out and replace additional parts, which cost me another $1,100 over a couple of visits. Now, after all of that, I am being told the same control board they replaced nine months ago is bad again and that I need to spend another $900 to replace it. I understand warranties have time limits, but when a customer spends around $2,000 trying to get the same hot tub fixed, it is extremely frustrating to be told that a major part they recently installed has already failed and that the only option is to pay full price again. At some point, a company should stand behind its work, its diagnosis, and the parts it installs. I do want to be fair and say that Eniezer has been very professional and helpful from a customer service standpoint. My issue is not with him personally. He has been courteous and responsive. My problem is with the company's inability to properly fix the hot tub and back up the service they provided. Based on my experience, I would be very cautious about using them for any major repair. read more

Tim & Brett came within the four hour window time that we were given. They were very friendly and knew exactly what they were doing. They vacuumed and serviced the pool as indicated on the contract. They videotaped & photographed the pool before and after which I liked for accountability. Tim took the time to answer any questions I had and explained everything in detail. This has been a great experience. I have found it difficult to find a company in Sullivan County that does business with the high level of integrity that Royal Pools & Spas does. read more

Royal pools takes care of my spa. I get my water analysis done and they have closed it for the winter and have recently reopened it. Always very professional and knowledgeable. Highly recommend. read more

*photo of clean pool was after doing cleaning OURSELVES* INCOMPETENT. This company lied multiple times about when they would arrive. My pool needed a total rehab as the previous owners neglected the property. In hopes to bring it back to life, we hired this company. They did not connect one of the jets so the pool did not filter correctly. Video on the right shows the pipe that connects to one of the jets flooding. They said "we didn't know what it was connected to so we didn't touch it." Wouldn't you imagine a pool company to know how it works? -Billed us incorrectly multiple times -Did maintenance cleanings on a pool that needed rehab, not maintenance -Took weeks before choosing to shock the pool then asking US why it wasn't clean We ended our contract and it's been about a month to give us the remaining money back. Nothing yet. AVOID. read more

Royal Pools & Spas - Maintenance cleaning on a pool that needed to be rehabed. - Hot Tub & Pool Near Me - New Hampton, New York

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I had Royal Pools & Spas install a new pool liner, heat pump and pool slide in my in-ground pool. They originally installed the pool in 2005 so I went with them even though other pool companies were cheaper. It cost about $25,000. I believe the price was excessive. Royal Pools & Spas does great work regarding installation. The service guys were professional, on time and cleaned up. I only had a problem with the price. I believe it was about $7,000 more than it should have been. The three stars are for the service guys who did the installations. I would have given them a tip but I was pissed off at being overcharged for everything. Royal Pools and Spas does great installation and service but their prices are outrageous!! read more

New Hampton store: Rip off. The salesperson who tested my water couldn't add, she finally made a $250 recommendation, which included 50 lbs of calcium. Second opinion said all you need is raise level of Alkalinity. Pool is now clearing out. And they refuse to return my money. Bad. Bad. Horrible. read more

I recently had the pleasure of working with Royal (New Hampton) on restoring my 1970s home's pool. It had not been worked on in over 25 years and was in desperate need of repairs. Luckily (and randomly) I got in touch with Beth, one of the owners, who informed me that they had actually worked on this very pool back in the day. We just got new boards replaced, new plumbing and gear, a new liner, and other structural repairs completed, along with tons of very tailored advice on our specific pool, in our specific setting. The work itself is beautiful. Whether it was Beth or Matt (the owners) or some of the pool techs that helped with the project along the way- everyone treated us with respect and professionalism. They called or dropped by when they said they would, and the project was completed on time (and just a little bit over budget). I appreciated the open communication via text and phone call, as well as the transparency of the quotes and estimates I received. Was it the cheapest way to get the project done? No. Do I still worry about the pool caving in or sliding down the hill? Also...No! I can confidently recommend these folks whether your pool need serious work like ours did, or just occasional maintenance. read more

Royal pools and spas have been amazing! My pool was extremely green and looked the worst I've ever seen it, I called another pool store they recommended to drain my pool, with immediate further action I called Royal pools and expressed my concern, Laura from there took on our headache and explained everything that we need to do, just after2 days my pool is almost clear! I am so happy! Thank you!! read more

Royal Pools & Spas - Just after 2 days - Hot Tub & Pool Near Me - New Hampton, New York

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This company overcharges and doesn't deliver on services requested. The service staff are rude and incompetent but don't worry you'll pay for it. They charge me over $2000 for a pool opening and couldn't tell me why. They charge double for chemicals that you can. Erika Murphy who runs the service department is rude and actually yelled at me and hung up on me for asking for a refund for services not completed and chemicals not delivered. Don't waste you money time or energy because they will take is all. read more

Royal Pools & Spas - This is what it looked like after they cleaned it - Hot Tub & Pool Near Me - New Hampton, New York

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Maybe that is all I have to say 2 stars pool rusting out at 6 years old installed and bought from Royal Pool New Hampton read more

Royal Pools & Spas - Rust - Hot Tub & Pool Near Me - New Hampton, New York

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I got my above ground pool installed yesterday. I love it! Ludwig and the entire team was very professional and knowledgeable. I also dealt with Matt and Beth who were there to answer all of my questions. I am highly recommending Royal Pools & Spas to all my family and friends. Thank you for your outstanding service. read more

Royal Pools & Spas - 18x38 Oval Above Ground Pool - Hot Tub & Pool Near Me - New Hampton, New York

Do not buy anything from Royal in 2020. Months ago we ordered a hot tub. 3 times now they have pushed back an already delayed delivery schedule. The latest delay today they cannot even give a timeline. They hide behind the manufacturer, who also has no information. They keep blaming "COVID surprises". That was acceptable when the crisis hit but it's nearly August and it's not news now. 3 weeks ago we were told it's finally on its way. Dug a trench through our yard and laid a concrete slab etc. now no information if or when it'll ever arrive. Strongly advice against using this company, and their manufacturer Sundance, who have a supply chain stretched across the US and Mexico but no handle on where any of the parts are. They can't even say what part is missing. Appalling. read more

Royal Pools & Spas - Hot Tub & Pool Near Me - New Hampton, New York

Royal pools has been absolutely wonderful for me this year. I had just purchased a house with an inground pool and I knew nothing about it. Trying to fix it myself turned my 20x40 pool into a pea green ecosystem. It was awful. Finally I came to my senses and called Royal. Stephanie became my ally and took charge of my problem. Within 10 days the pool went from an algae pond to a crystal clear pool. I can't say enough about Stephanie and the service team. They are terrific. read more

Royal Pools & Spas - Before - Hot Tub & Pool Near Me - New Hampton, New York

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I was dissatisfied with hiring Royal (Newburgh). I had explained to them that I needed assistance with vacuuming the pool as I had "won" the battle of turning the water from brown to clear. I tested the water, and they provided a report and checked out. I paid the fee upfront as per their policy and waited for them to call to schedule a date to arrive. They never called but showed up on the property unannounced, took pictures, and said they would return with their vac and pump and clean it up with no problem. They said they will call when they come back. I told them you didn't call now when you showed up, and they stated they were in the neighborhood. They showed up a week later, again unannounced (even after we called the company to find out when they were coming), vacuumed for 20 minutes in one corner of the pool, took their belongings, and left. The only reason I know they were there is because of my Ring Camera. I called to find out their status and if they were returning and stated that I needed to pay an additional fee for their return. The manager (Erika) was rude and stated they had pics of before and after, and I agreed to see them and compare them with my recording. They said they would call me back and have been dodging me since. Rip-offs, faulty customer service, lack of proper management, no time management, and no communication with customers. I would not recommend it at all! read more

This place is the worst for customer service, rude people starting with Debi and going to a worst guy called JP. Bought a $8.000 spa from them and tried to get the weekly maintenance done only to be left hanging by this horrible and unprofessional company. Service was schedule for a date and nobody showed up. When called to ask why, was told that they needed a credit card on file. Problem solved and they couldn't come to clean right away, well after the original appointment. I asked why a different day since I was counting on them coming on Monday. The very professional answer from the unprepared, uneducated person was "You can count all you want, we never confirmed anything with you". I told him to F off and hung up. Stay away from them. Their prices are very high as well. read more

I ordered a safety cover from Royal Pools for a new inground pool. The pool is surrounded by pavers of various sizes, small, medium and large. Three of the anchors they drilled were placed into smaller pavers, one of which had to be cut into a triangle in order to fit the space. All of which were surrounded by larger pavers. Needless to say, all three cracked in half. When I contacted Royal, they said there was nothing they were willing to do since the pavers must have had "defects". read more

I'm new to pool ownership and I had some many questions. I am very glad that everyone was patient with me and I never felt like I was being rushed in person or on the phone. Although installing a pool is a pricey venture, I feel it was worth it. My kids had a blast this summer and I didnt have to leave my backyard! Thank you Matt for being so kind and helpful read more

We have been using Royal Pools for our opening, maintenance, and closing of our pool for 4 years. During that time, I can not think of an issue, problem, or anything negative that has happened. They are on time, do consistent quality work, and are always available. I wish they did our installation! Cant go wrong, highly recommend them. read more

Sue and Laura are the best!!! I was spa-stupid and they put me through several hours of complimentary POOL SCHOOL and fixed all my problems!!!! Their passion to their work is undeniable. Definitely a huge fan of this place more so than their competitors in my local home town (who shall not be named!). read more

I purchase a new pool from Royal Pools and Spas this summer. Their patience and knowledge was incredible as I changed the type, size and location several times. Their expertise an suggestions helped me make my decision. I purchased a Radiant Pool that is completely sunken in the ground. The installation was done by Royal's own construction crew. They were professional an I could not be happier. They contiued to make sure my water was perfect. They also installed my safety cover and closed my pool. I can't wait until next season. Their staff is focused and knowledgeable. Never going anywhere else. read more

Laura at Royal pools in New Hampton is incredible! I had a major foam Issue in my pool and I was at my wits end. Laura took her time with me, emailing and calling me to solve the problem. She was patient and went beyond what was her daily responsibilities. With the help of Sue we were able solve the problem. Laura checked in several times and was incredible. Thank you! read more

Needed a new safety winter cover for my Inground pool. Beth worked with me to find one within my budget. Joel installed "perfectly". Extremely pleased with their service and prompt work. read more

Excellent! From my first conversation with Jessica and Beth...to the site visit by Matt, and with a seamless install (ahead of schedule) which was completed by a FABULOUS crew, we have been blown away by Royal Pools customer service. They answered every question, no matter how ridiculous, with patience and professionalism. They took the time to lay out a pool in a less than ideal yard! We had heard how great Royal and their team were...now we can attest...with 100% confidence...they are incredible! If you're considering a pool, especially in a less than ideal yard, call Royal Pools. Matt is a mad scientist with those sticks and tapes! read more

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AWESOME!!! Royal Pools & Spa were the BEST. From beginning to end they treated us with professionalism and care. Their customer service is superb. Always called back and came out several time to check out the pool site. Thank you Matt, Jessica and ALL the guys that came out to install our pool. It was a pleasure doing business with you. I HIGHLY recommend!!! read more

Stay away from this company. Ordered a pool handrail on May 1 waited 7 days with out any shipping information. Sent an e-mail on May 8, received an e-mail on the 9th saying it would be drop shipped from the manufacturer on May 12. No response from the manufacturer on shipping date. Had to cancel payment through a dispute with my CC company. Ordered from another company and received item in 2 days. I do not recommend doing any business with these people. I believe it is a 2 man operation operating out of someones garage, read more

I put in an in-ground pool at our weekend house 12 years ago and needed someone to handle everything from opening and closing the pool to weekly cleaning and maintenance. For the first 9 years, that was a gigantic challenge as a lot of pool companies and solo operators claim they know what they're doing but they don't. After years of ongoing pool headaches -- missed Memorial Day openings, arriving on a Friday night to find a freezing and or cloudy pool etc. -- I called Royal Pools AND ALL MY WORRIES DISAPPEARED. Debi & her colleagues are an email or call away. If there is a problem, it gets solved in a timely manner. My pool is clean, warm and beautiful every time I arrive. I highly recommend Royal for all your servicing needs. read more

Service Calls are VERY expensive and Service Trucks do NOT carry the parts you might need, therefore charging you ANOTHER VERY expensive Service Charge after waiting WEEKS for the part to come in...................Not good customer service !! Would not recommend Royal Pools & Spas for Service......... read more

Best service and pool place around ! Helpful staff there ! Always has needed parts for pool and spas . All year around water testing for pools and spas ! I have always been very happy to deal with them . Their knowledge is priceless ! We purchased a hot tub and I won't hesitate to purchase a pool soon ! read more

I have been a customer of Royal Pools for many years. They provide excellent customer service along with the best products available. The staff are all extremely knowledgable, friendly and pay attention to every detail. I have used them to service my pool, and they have always done a superior job in maintaining my equipment. The chemicals available in the store, are high quality, keeping my pool well-balanced and sparkling blue. I would recommend Royal Pools highly. read more

Royal Pools has always consistently exceeded all of our highest expectations from start to finish on all projects that they have been involved with us. They are an honest company that will ensure your continued happiness which is why we have been repeat customers for many years now. They employ a very skilled staff and they are the only true pool installers that we would ever consider using as their reputation relies upon being the best at what they do. We have had two pools installed by Royal Pools over the years and will use them again should the need ever arise. The owners are always reachable; very nice; and are super quick to answer any and all questions before and after installation. They back up all of their sold products and if there are ever any warranty related questions they handle the process for you professionally from beginning to end. They don't make excuses, just solutions. Very rare today indeed. Thank you Royal Pools and Spa for always being the type of company a customer can rely upon for years after the product has been installed. read more

I have had the pleasure of hiring Royal Pools & Spas Service for closing my pool. They are extremely courteous within their store front and very professional on site. I would recommend Royal Pools & Spas if you are in need of service on your existing pool. read more

OUTSTANDING SERVICE - I've been a residential pool owner for about 15 years. I've used several companies for opening, closing, and weekly pool maintenance before selecting Royal for the 2018 season. Royal's employees are extremely polite, honest, and knowledgeable. My pool has NEVER looked better - CRYSTAL CLEAR! And their prices for equipment and chemicals are highly competitive. Want to enjoy your pool stress-free? Choose Royal! read more

Royal is terrific. The staff know their product lines and the service people really know about service! I had the real pleasure of having Stephanie helping me. She was phenomenal and I believed she probably had an owner interest. Yet, she doesn't, but apparently loves her job as she was EXCEPTIONAL! Kudos Stephanie. Kudos Royal! My new hot tub specialists! read more

Awesome...we couldn't ask for any better customer service! We purchased a nice used Sundance 880 series Spa from the owner Matt and his wife Beth at a great price and they delivered it to us here in PA, The old unit was removed, everything was cleaned up and the new spa was put in place, a difficult delivery as we live at a lake. They did everything they said they would do and more. Spa had some warranty issues but they were all immediately fixed by Matt and his staff. The Hi speed pump bearing was starting to get a bit noisy and bingo a brand new pump and motor unit were brought back out along with a new quieter air pump which were then installed, no questions asked. They entire staff at the store are friendly and have one goal in mind, customer service and satisfaction. It is rare to find such great service, I highly recommend Royal,Pools and Spas! read more

DO NOT USE THIS COMPANY FOR POOL MAINTENANCE. We've been with them for three years, and every single year they have incompetent maintenance people taking care of our pool who don't put the right chemicals in the pool, don't clean it out, don't tell us when something needs to be adjusted on our end. We are literally educating the pool maintenance people ourselves on how to take care of our pool and they STILL can't get it right. They say they'll show up and they never do. You call customer service (WHICH YOU CARE RARELY GET THROUGH TO) and they are just kind of like, "uhhh we'll see what we can do" and NOTHING EVER CHANGES. The worst part is that its a monopoly in this area and there's no other pool maintenance companies to call. I've never seen such terrible service and lack of reactivity. We express on a WEEKLY basis how disappointed we are and how we feel screwed out of our hundreds of dollars a week and nobody seems to care even the slightest. Honestly I would be ashamed to work for a company like this, taking people's money and doing ZERO in their favor. Have they ever offered any sort of discount or kindness to us? NO. I get their weekly emails about discounts on pool floats and it just annoys me so much. HIRE AND TRAIN SOME DECENT, RELIABLE MAINTENANCE WORKERS! IT'S NOT ROCKET SCIENCE! I feel like some huge trick is being played on me. Honestly, don't do it, you'll just feel frustrated constantly. It's honestly, I swear, to just learn how to maintain your own pool. Or teach your 12 year old kid how to do it because he'd do a better job. read more

Horrible experience!!!!!! I don't do reviews but after waiting over a month for the company to do the right thing I have no choice. I hired royal pools for a pool opening ,the tech came out to put the pump together and start up the pool. They were on site for 20 minutes and were unable to find the power to turn on the pump (which was next to the pump) my wife was trying to show them where the power was put it was a Friday afternoon so the tech said he couldn't wait and we would have to call to have them come back out to finish. So I called the next day and was informed that they did all they could and if they came back out I would have to pay for the whole thing again. So they didn't complete the job and the pump they assembled leaked and had to be taken apart and reassembled. They refused to refund me or come out and fix there mistake I called multiple times and left a complaint and just never heard back. So horrible experience and would never recommend them for anything. read more

I just wanted to let you know how grateful I am for the help you gave me right before Royal Pools closed for a Christmas break. William came the day before you closed, and thoughtfully went through all the basic troubleshooting steps before deciding that it needed a new motor. I said "well, I guess you'll be back after the holidays" to which he replied "nope, I actually have one on the truck." He installed it as it was getting dark outside, it worked, no problems since, no return visits -- I am extremely happy with how this all worked out, and think William did an excellent job. My spa has been running fine ever since. read more

We purchased a spa from Royal Pools & Spas and couldn't be happier with it - best purchase we made last year. Gary was super knowledgeable and steered us towards options that worked for us and wasn't overly pushy or salesy. We also regularly use the lab for water testing and they are fast and clear with instructions. And we've also used them for service a couple times - to balance water on occasion and to winterize the spa, they are flexible and professional and it makes our life so much easier to have them just a phone call away. Highly recommend this place. read more

The people who come in to open the pool and do maintenance have no clue what to do.After spending $1000.00 for so called service, my husband had to do the cleaning, adjusting all chemicals and finish off actual opening of the pools. We had to find another pool cleaning company to do maintenance. The office staff is polite but is not aware of what's going on "in the field". read more