One star is too many for this place! On 12/23/17 my fiancé and I decided to treat ourselves to a seated massage. We looked into Health Plan Massage at the Apple Blossom Mall. Their hours indicated special Christmas Eve hours starting at 7:00am. We arrived around 9:00am, only to find the place closed. We tried calling, but only received an answering machine. Since we were already at the mall, we decided to do a little shopping. We went back by Health Plan Massage around 10:20am and saw a lady there opening. We approached the staff member, who was on her phone, and stated we both wanted seated massages. We decided on the 20 minute head, neck and shoulder. My fiancé went first. After about ten minutes, the massage therapist returned to the front to greet two new customers. She then made a call from her cell phone to an apparent co-worker seeing when they would be in. She then returned to my fiancé. I felt it very unprofessional that she stop in the middle of his session to greet new customers. She finished with him and then I was next. She literally rushed me along by waving her hands in a fast motion and told me to hurry up. Once I entered the room, she stated to me she didn't have time to clean. I removed my jacket and then laid on the table. She had a wad of paper towels for the opening of where my face was to go. She began the massage. I recall during the session that I couldn't wait for it to be over. It was not enjoyable or relaxing at all. In fact, it was uncomfortable and at times painful. Also during this time, the therapist would be on her phone. I was actually relieved once the massage was over. The therapist left the room and approached my fiancé and asked who would be paying. From the room I yelled that I would be. I returned to the front to make payment and the therapist asked what tip amount I would be giving. I found this to be extremely rude. She stated the total was $46 so I told her to just charge $50 total. I normally have no problem tipping but I didn't even feel this lady deserved a penny. When I stated the amount she gave me a very dirty look. She ran my card and then slapped my card on the counter with the receipt. She showed me where I only gave a $4.00 tip. I agreed to that and began to tell her that she rushed us from the beginning and she walked away, motioning us to leave. I indicated how rude she was to us and again, she looked back with a nasty look. I will NEVER and would not recommend anyone to this location, especially to this therapist. My fiancé and I have felt worse since receiving the massage. We've had to soak in Epson Salt to help alleviate some of the stiffness and soreness we are feeling. There is no way we should be feeling worse so my guess is that she was not trained on licensed in this field. I reached out to a licensed therapist who did state that there was no reason we should be feeling this way. DO NOT WASTE YOUR MONEY AT THIS PLACE!!!!! read more

1 Star is too may for this place! On 12/23/17 my fiancé and I decided to treat ourselves to a seated massage. We looked into Health Plan Massage at the Apple Blossom Mall located in Winchester, VA. We arrived at 9:00am, only to find the business closed. We called to see there availability to only receive an answering machine. Since we were already at the mall, we decided to do a little shopping. We were departing the mall and while exiting passing by Health Plan Massage at 10:30am saw a lady there opening. We approached the staff member and asked there availability and if they had time for 2 adult seated 20min. head/neck/shoulder massages. I went first.. and after about ten minutes into the massage, the therapist stopped to return to the front to greet customers. She made a call from her cell phone to an apparent co-worker seeing when they would be in. She then returned to me after approx. 10mins. I felt it very unprofessional that she stop in the middle of my session. I recall during the session that I couldn't wait for it to be over. It was not enjoyable or relaxing at all! In fact, it was uncomfortable and at times painful. Also note during my massage, the therapist would be on her phone. I was actually relieved once the massage was over!!! As I was exiting the session room she approached my fiancé' literally rushing her along by waving her hand in a fast motion telling her to hurry up? Like really.... Once the therapist was done with her and left her room, she came out in the waiting area asked who would be paying. From the room my fiancé said that she would be. As she approached the front desk to make payment the first thing from the therapist mouth was, what tip amount she would be giving?? I found this to be extremely rude!! She stated the total was $46 so my fiancé told her to charge $50 total which in all reality NO TIP SHOULD HAVE BEEN CONSIDERED FOR HOW WE WERE BOTH TREATED. I normally have no problem tipping but I didn't even feel this lady deserved a penny!! When my fiance' stated the amount she gave her a very dirty look. She ran the card for the $50 and then slammed it down on the counter with the receipt. She showed her where she only gave a $4.00 tip rolling her eyes. My fiancé agreed to that amount and began to tell her that she rushed us from the beginning. She immediately walked away, motioning us to leave. I indicated how rude she was and that it was uncalled for, she looked back with a nasty look. I will NEVER and WOULD NOT recommend anyone to this location. Both my fiancé and I have felt worse since receiving the massage. We've soaked in Epson Salt to help alleviate some of the stiffness and soreness per another therapists direction we had reached out to regarding how we both were feeling. It was told that we no way we should be feeling like we did. I would guess that she was not trained or licensed in this field. DO NOT WASTE YOUR MONEY OR TIME WITH THIS PLACE!!!!! read more