I had to have an ultra sound done and my usual spot on magnolia didn't have any appointments available so I chose this location. It was easy to find and parking was accessible. The wait was minimal and the staff was really nice. Also the facility was nice and clean. I will definitely use this location again. read more

Healthcare Advanced Imaging - Outside of facility - Diagnostic Imaging Near Me - Riverside, California

Absolutely terrible customer service. I'm disabled ain't anyone even look my way. Standing there for 15 minutes is crazy on my back. Finally just said I'm sitting down call me by name I'm next in line. A guy behind to glass heard me but no one responded u til he got her attention. He was unable to even deliver the message. I'm here for back and leg X-ray for yearly evaluation. To anyone disabled I recommend another place. Ask your doctors before hand. As you can see their rating speaks for itself. Terrible terrible. It's sad that this is supposed to be a care facility and no one even acknowledges you. read more

Healthcare Advanced Imaging - More waiting - Diagnostic Imaging Near Me - Riverside, California

*Truly deserves NO stars* This place is AWFUL!! I waited in line for 45 minutes and the staff kept telling everyone that the wait was going to be 2-3 hours long. I was going in on my lunch break so I didn't have that time to spare, but what prompted me to just leave and never EVER want to step foot in there was when a staff member scolded a mother with her two children in the lobby in front of everyone. The kids were young and had the wiggles, rightfully so with a wait time of 2+ hours. So they were playing in the foyer outside of the office lobby. This staff member who was wearing all pink scrubs starting telling the women "I already told you when you checked in that every adult is only allowed one child with them so your son can't be here and needs to leave". LIKE WHAT IN THE WORLD?! The women tried to explain that her children couldn't wait somewhere by themselves and the staff member was so cold and lacked so much empathy telling the mom that it is policy that each child needs an adult. The mom ended up leaving saying she'll try to call a friend to watch him. When I called the facility after I felt to inform the manager what was going on I was told one wasn't available and I needed to call when it was less busy. To top it off there was really one one extremely rude staff member checking people in. This facility really needs to do some staff training. Unless you absolutely have to come here I suggest you don't even bother read more

Appointment ended up being 70 minutes past his original time. He wanted to walk out but They were ready 10 minutes after we asked. We're so thankful we had a smooth check in process! After reading the reviews and lengthy wait times my husband nearly refused to go. Check in was pleasant and my husband did need to give an ID so he could use the restroom. For people going through enemas, it seems they would have more than one restroom for men and more than one for women. Most people checking in needed to use the restroom and had to wait for the other person to return the key. Getting an appointment with Radnet system was near impossible. We're thankful we had twice called on an insurance advocate! This was the only reason we were allowed to make an appointment. We waited unnecessarily for 2.5 weeks because they wouldn't believe our insurance doesn't require pre authorization. We got a call a few days prior and called an advocate again. I'm hoping we can get results shared with the doc right away. Pleased check in went well we didn't need to have labs I think they might have seen them online. read more

This facility was referred by my physician! Very clean center ... has several seats for patients ! Staff very compassionate with their check in process!! Even with appointment there was still a few minutes wait! Procedure went well and quick ! read more

Healthcare Advanced Imaging - Diagnostic Imaging Near Me - Riverside, California

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I went to the RADNET office on Olivewood to pick up a CD of my MRI images. The lady at the desk stood up, walked to a counter behind her and thumbed through a stack of CD's. She came back sat down and told me, right to my face, " we don't give out CD's anymore you have to go to our patient portal. She lied because she is either untrained or extremely stupid. These images are very important. I'm dealing with cancer. I can't tell you how angry I am. One star is too many. read more

My husband needed a pet scan and we were both very nervous. The staff was incredibly kind and helpful, particularly the person who checked him in and the one who did the testing. They actually were able to get him tested early and we were out the door 1 hour earlier than expected. The waiting area was in very good order with plenty of seating. All in all, a very good experience. read more

Healthcare Advanced Imaging is a busy place but never the less the people are all friendly from check in to check out and the place is always immaculate. This will always be my go to when I need tests read more

My husband had an MRI that required 12 hours of fasting, restricted liquids, and an enema--serious preparation. Despite that, his appointment was delayed by over 2 hours with no advance notice or courtesy call. We were also told to redo paperwork that had already been completed online because it was "over 7 days old." This was never communicated ahead of time. To make matters worse, the restroom door locks were malfunctioning. Patients were given keys that did not work, and staff appeared to be fully aware of the issue. I personally observed multiple elderly and disabled patients struggling to access the restrooms and complaining about the same problem. This raises serious concerns about accessibility and basic facility maintenance. What stood out most was the complete lack of apology or acknowledgment of any of these issues. After requiring extensive patient preparation, the least that should be provided is communication, respect, and a functional facility. Very disappointing and poorly managed. read more

RadNet is wildly inefficient.... Came for a MRI appointment (apt at 3:40, got there 3:20) we filled out paperwork and waited. Said they were running over an hour behind. We left and said we'd come back another day. Come back a few days later for our appointment (apt at 8:10, got there at 7:50) and had to sign some more paperwork. Didn't get called back for the MRI until 8:40. Didn't leave the office until 9:40. Spent almost 2 hours there for a 30 min procedure. Be prepared to wait. You will wait here. I don't know what their problem is but it's ridiculous. read more

So fast! I was still filling out my paper work, when I was called to the back. This was the fastest service I've received from here. It was only my 2nd visit, and I don't remember how the first visit went, but this one was good. read more

Clean, professional and didn't have to wait long for a 5pm appointment on a Friday night. Thank you everyone for making the experience easy.

I went in for a nuclear imaging, and I was full of anxiety and stress. And when I got inside for service, the doctor who helped me was very kind, made me feel very comfortable, explained everything that I needed to know about my procedure. My appointment was at 10 am I was out in 1 hour like he said it would be . I forgot the doctor's name. But it started with a K .I'm glad I went through with it. Thanks to the doctor. And the staff was very friendly read more

This company is one of the worst imaging centers I've ever been to you my I'm 64 years old. My wife is 70+ could hardly walk. We always ask and tell them before we get there that we're gonna need help getting her on a table and every time we show up nothing I have to do it all on my own while some lady stands by the Young gets paid to do nothing but shut the light on and off. You know we have a remote controls that can do that we have things you can clap that can shut the light on and off but no, we pay some lady to stand there probably 50 bucks an hour to turn the light on and off so my insurance goes up way much plus they make you wait long because of some crappy freaking shit about their computer is not working or something like that even though you checked in the night before read more

This place does not accept insurance, and is extremely difficult to get a hold of. All I wanted to do is to check if they accept a type of insurance. When I called their appoint line, it took forever to get through their robocall system. They then said that they can't check my insurance on the appointment line, and sent me over to billing department, who told me that appointment line can check my insurance information --- the very same line that just told me that they can't check my insurance information. This entire place is a waste of time. read more

Had a confirmed appointment via text from this facility for an appointment 9:20pm in the evening, it was late, but I was willing to go. Once I got there, I was told I was not on the schedule, even after I showed the text they sent me, confirming my appointment. Was not seen. Very upset! read more

came in for an mri with an appointment. over an hour waiting and there have been no updates or anything. they say to check in early we came in at 7:50 like they asked for an 8pm appointment. with all of the paperwork uploaded. there was only one other person in the whole downstairs waiting with us yet it took forever. the patient finally got in at 9:10. while waiting other people in the waiting room with earlier appointments were waiting also...the receptionist at the from was blaming the person i came with saying "they are taking too long because..." which is very unprofessional in my opinion. they could simply say "we are a bit behind/understaffed" instead of putting blame on others. and when asked about if they will be able to get in she said "oh i don't care i'm already on overtime" uhhhhh......good for you but where is the professionalism this is the second time with a bad experience. i have had a lot better and quicker appointments driving and extra 15 to moreno valley. i will keep that in mind for next time. dos horas para una resonancia. llegamos temprano antes de la cita y estuvimos esperando hora y casi media. no hay nada de profesionalismo con la gente trabajando aquí. puro chisme y nada de comunicaciones. para la otra manejo 15 minutos más a la oficina de moreno. read more

Healthcare Advanced Imaging - seating - Diagnostic Imaging Near Me - Riverside, California

Pretty shady that when you set the appointment, you're told a specific amount for your 10% copay, and the procedure price is shown when you look at the details for your appointment online, but when you actually show up for your appointment, the procedure cost mysteriously rises by $120 (which in turn increases your copay). If you come here, be sure to screenshot your procedure details when you first get set up so you have proof when they jack up your costs. Very unethical way to do business. read more

I would not recommend Healthcare Advanced Imaging. As a patient, you expect timely results for peace of mind and proper care, but it takes way too long to get your report here. Even though you're the one going through the test, you're left waiting far longer than you should. Communication is poor, and the delay is frustrating and stressful. Patients deserve better service and faster turnaround on something as important as their health. read more

Even though it took me over 2 months to schedule a PET Scan, I was overwhelmed at the hospitality and welcoming atmosphere. The front was a very nice guy who was very helpful and patient. The technical women, Paula and Stephanie were so nice and accomidating. They explained what they would do, how it would go, and made sure that I was always comfortable. I told them about a less than stellar visit at the Rancho Cucamonga Radnet of which they didn't have to, but appologized for, but then they always had a smile and offered help for me to get situated and use the bathroom quite frequently with my medical problem read more

These people are inept and a potential risk to your health. I went in for an ultrasound. The first thing that happened was that the lady at the front desk insisted that I owed $120 coinsurance payment. I told her that my insurance covers radiology and that I had never been charged by them or any other office. She flatly said that if I wasn't prepared to pay right then, they would not do my service, so I paid. I later confirmed with my insurance that there should have been no charge and was told that the office just neglected to verify my coverage. When I was in having the procedure, the technician was having issues operating the ultrasound machine. She kept sighing and saying, "I don't get this". She finally went to get another technician who completed the test and spent a lot of the time explaining to the first tech how to conduct the ultrasound. It made me think that they are not using fully trained and qualified staff for these procedures. The result of the test came back with a "critical" notation, which they sent to my former doctor, not my current doctor that ordered the test. Luckily, the Physician's Assistant at the former office called to tell me. Still, I didn't find out about it until after 5 p.m. on a Friday meaning there was no opportunity to resolve the issue until the following Monday. I will not be going back to this facility. read more

The girl with reddish brassy hair at the front is extremely rude. She claimed I had to pay out of pocket and talked to me in a VERY condescending manner when I was questioning the reasoning behind this when I clearly have insurance that covers MRI's. For someone who has a brain aneurysm this is not the best way to start my day prior to getting an MRI and angiogram done. The girl I speak of noticed I was upset and looking at my insurance then turned to her coworker and said "she is not letting this go." I cannot believe the level of unprofessionalism from this girl. She should work somewhere else where she doesn't have to deal with people. read more

Usually the other Radnet/breastlink imaging centers I've experienced (Rancho Cucamonga area and Corona area) were NOT great; but this is my first time at the Olivewood branch in Riverside and that team was wonderful. I see that a lot of people had issues with the first floor staff but I went for an ultrasound on the second floor at 4:30pm on a Friday evening and they were great! They were welcoming, friendly and polite. Their customer service was on point. From the reception area, who processed the payment and answered all my questions with a smile, to the ultrasound technician who was thorough and professional and ON-TIME; they didn't rush you or treat you like another number. The 2 teammates I met were very kind and helpful. The office looked and smelled clean. The staff looked presentable and decent. They made this appointment very pleasant! I came in frazzled and anxious but left feeling calm that I had made the right choice. I'm definitely going here for all my imaging/ultrasound/xrays/CT scans/MRI/etc......hopefully they start mammograms services soon too because I don't want to go to other branches anymore. :) read more

The person that was helping me was very polite, friendly and professional. She responded to my text messages as well. I was seen right away and when I came back for the CD, they were still friendly and professional. The MRI technicians were also professional. Clean office with ample parking. read more

This place does not to care about patient care or customer Service. I'm not even sure they are good at making money. I made 2 phone calls with the staff that make appointments. Neither spoke english well enough to answer my questions. At the end of both calls that took 30 mins each, I was told that they didn't do this particular test though my physician said he had sent dozens of patients for this test there and even recently. I called my physician office and they made the appointment. I get there and waited 45 mins to find out there was prep for my test that no one informed me about. Great, now I need to reschedule. I was told to wait in the waiting room for someone to call me to reschedule! Really?! I waited about 15 mins and no one had called my name. I went to the receptionist to tell him I needed to reschedule and he told me it would be just a few more mins. I just left. The problem is they are only imaging center in nearly every town in California and you have no choice but to put up with however they want to treat you. Something needs to be done. This is people's lives! Is minus 3 stars an option? read more

Service sucks front desk is rude waited over an hour after my set time for my appointment avoid this place

It was over a month for next available appt. They said about 5 different text message for me to confirm appointment. I confirmed them all. When my appointment finally came, their internet was down. They could not see me or even help with rescheduling the appointment. They had me call a # to reschedule an offered an appointment another month out. This ultrasound has to be done before 24 weeks of pregnancy and the appointment they are offering is past that point. What am I supposed to do now? read more

First appointment technician arrived 2hrs late and made it an issue to why test weren't clear because I had to empty my bladder (pregnant). Second time around takes months to get appointments as it is just so they can reschedule me while I'm there waiting already to be seen by the technician for 1hr and a half due to their lack of information and communication and to top it off front desk is rude and unprofessional. read more

Radnet and it's affiliates suck over the past several months I've delt with RadNet for myself my wife and a neighbor they are rude slow and incompetent We are here now waiting for my wife's MRI down stairs at 4500 Olivewood Getting an appointment was like pulling teeth they tried calling two hours before her appointment to say there was a problem with the order you've had it for two weeks why not say something sooner my wife had to use the bathroom they wouldn't let her have the keys unless she left her ID or phone the girl told her you have to give me something to hold if you want the keys my wife left her stuff in the car because she is getting an MRI I gave my wife my phone and told her to tell them to stick it in their ass My wife's appointment was 1:35 it's 2:02 still waiting RadNet needs to be put in check by the insurance companies for their incompetent BS read more

This place deserves 100 stars! From the very beginning, every single interaction with the front staff and nurses has been exceptional. Before my mom's appointment, I called to ask a few questions. The person who took my call was EXTREMELY kind, patient, and informative. My mom also received a call from them before her appointment and she said they answered every single question and was so empathetic with her as she expressed her anxiety. On the day of the appointment, we arrived and the building is clean and pristine. We were helped immediately and everything was done as expected. Our favorite and best part of our experience is when we were called back for my mom's test. We were helped by Viola who was so caring and loving towards my mother. She helped calm my mom's nerves and handled everything with extreme care. We then met Stephanie who was amazing beyond words. She explained everything about the test and preparation with detail and sensitivity. She never performed any step of the process without fully explaining what she was going to do. During the test, both Viola and Stephanie, provided my mom with great care ensuring she was comfortable. It is so clear that the patient's comfortability is their top priority. My mom was so relaxed during the test because of how well they cared for her. At the end of the test, my mom kept saying how much they are angels. And they truly are angels! Thank you to the team for making this experience seamless, smooth, and comfortable for my mom. read more

Omg they take so damn long! My appointment is at 12:30pm today 03/15/2023 I got here at 12:00pm. Till me why it's 1:06pm right now! I'm still got damn waiting. One time I was 10min late. The audacity! For them to 20min and longer to call my got damn name!! read more

This place is ABSOLUTELY HORRIBLE! They overbook there appointments, just for the money. We had an MRI scheduled, after fasting until midnite, they went over the scheduled appointment time by 1 hour. They also have incomplete results. There are other imaging companies that do a much better job. There was also another patient that we met during our 2 hour stay, that was there when I was and they had been there 2 hours over there appointment time! Don't waste YOUR TIME. They over book to make money!!!!!!! read more

Front staff are extremely rude. I've been here on two occasions and both times reception staff have been rude.

No one likes having to go get imaging done, but Arlene and Stephanie made my experience enjoyable. They were efficient and got me in and out with wonderful customer service and beautiful smiles!!! read more

Front desk staff were nice and efficient. I took my special needs son here as he can't open his hand and needed X-rays. We waited 2 hours, then the techs proceeded to rush us through all the X-rays. My special needs son became extremely agitated and would not even try to open his hand for the X-ray. Kind of bs that we are expected to wait 2 hours plus which is tough even for people who don't have special needs, and they can't take their time to help him once it is his turn. Then as we were walking down the hall to exit, I hear them laughing really loudly at me and my special needs son. Laughing at the disabled, I've never experienced that before. Now my son and I have experienced being laughed at thanks to this place. There are already so many bad reviews. They obviously don't believe they have to care about the patients that come into this facility. It is just so disappointing, not only to deal with "human beings" like this but my son still doesn't have what he needs to see the orthopaedist. So disgusting. read more

inconvenient hours, what's the point of closing all x-rays at 4 pm when you're open untill 8. Now i have to pay for another lyft the next day? fuck you read more

This place is the worse starting with the staff everyone of those girls in the front are rude af... This place is walk-in only for X-rays and if you call the information number they tell you they take walk-in until 4 pm . So why today 6/23/22 they opened at 8 am to stop talking walk-in at 9:30 they started turning ppl away smh. I actually had went to the San Bernardino location this morning to avoid coming here to get there and find out they had a broke x-ray machine. I had no choice but to come here . Today I made it right before the cut off time to be told it was going at least 2 hours wait and believe me it was over pushing 3.. the whole time I was there these so call front desk girl non helpful gave all these elderly ppl or anyone they most horrible excuses. 1. Only one X-ray machine was working 2. They under staffed 3. The second machine needed to be changed will take 3-5 hours 4. They X-ray tech was backed up from this morning smh ( only opened for a 1. 1/2 .. and only eight of us in the waiting room smh 5. You can call us at 1 to see if we reopen 6. You can come back tomorrow at 8am when we open. 7. You can drive a further location like San Bernardino which wasn't doing X-ray at all today Or corona. It was literally disgusting how many ppl had to be turned away that really truly needed help today. Reminder 8 of us in the lobby for those 2-3 hours Radnet need to do something about this issue asap and retrain the front desk in customer service and being the face of there office. As far as the X-ray he was so polite patient and communicated with the whole time . This review is for the front desk ONLY read more

Healthcare Advanced Imaging - San Bernardino office smh - Diagnostic Imaging Near Me - Riverside, California

Holy cow. If I could leave a zero I would. These freaking people. I showed up 30 minutes before my appointment. That's fine. Appointment time comes and the girl behind the counter just barely gets around to getting our copay. Takes our money no questions asked. Then when I asked if they are taking us back for our appointment, I was told then they were an hour behind. It has now been 3 hours I have been here. I'm pretty sure I won't be out of here until 2 hours passed my appointment time. Then these people have the audacity to turn away a guy that's 10 minutes late. You people are hours behind . You cant throw stones in glass houses if you can't even keep your schedule on time GO SOMEWHERE ELSE! read more

The scheduling it's a nightmare, about 3.5 hrs waiting for walk-ins, but the secretaries and the techs are great, very helpful, and you can sign in and come back. Also they open before 8:00 am. Dr's can get the results right away. Call me masochist but I like it and recommend. Specially because I don't need to schedule appt 2 months far. read more

If I could give this place a zero I would. They make you fill out electronic paperwork so you don't have to fill it out then your their. And they still insisted that I have to fill out the same paperwork I just did online. Once I was done with my x-ray I went for my MRI that was scheduled for 12:30 come to find out that it was for 1:45. I was try showing the receptionist what was sent to me and still insisted that I was wrong. No privacy the lady was screaming threw the tall plastic cover. Please do not come here they are rude!!!! Please work on your customer service Liz. read more