Refills are often withheld unless an appointment for a checkup is scheduled. During a six-month period, there were no follow-up phone calls to assess patient status and minimal outreach overall. This pattern seems to recur specifically at the time of refill requests, creating pressure to book an appointment in order to receive medication. The communication through the Healow app has also been disappointing; responses from staff have been unprofessional and unhelpful. Overall, the level of service has been very POOR. The front desk staff are awful, Stephanie in particular. Called 5 times and was hung up on all 5.. again a doctors office with no customer service is not a good one I have worked in healthcare for nearly 20 years and have never experienced patient care handled in this manner. I would encourage prospective patients to be aware of these issues before choosing this practice. And last but not least if you disagree with them, they delete you off the Healow app with MY patient records and cut access to your medications.. read more

HealthCare Now - I'm a patient who is active and they deactivated my account due to questioning there tactics for a refill - Pediatricians Near Me - Miami, Florida

Avoid this facility! You make an appointment to see the DOCTOR, pay to see the DOCTOR, call confirm you will be seen by the DOCTOR, and end up with a nurse every single time. Never able to fully address your concerns, leave messages for the the doctor or his assistant to call you back and nothing. They treat you like a ping-pong ball. HORRIBLE service by all especially their receptionists! read more

This office is wonderful. Dr. Hoover was able to see me the day after I called to make an appointment for bloodwork and a check up. My original provider was no longer at this office, but he welcomed me and made me feel so safe and comfortable! Olivia was the provider who drew my blood and as someone who is used to getting stuck multiple times (deep and difficult veins lol) she was AMAZING! I didn't even feel the usual pinch! She has so much experience and walked me through every step of the process. If you need to get blood work done, 100% make sure to request Olivia. This office is always clean, organized, and runs very smoothly. The front desk is kind and they always run perfectly on schedule with little to no wait time when you have an appointment. Thank you, Dr. Hoover, Olivia, and everyone else! read more

Amazing medical center . Staff are very helpful doctor Hoover is an excellent doctor who have great knowledge and experience. I'm very with my procedure and how it was done. read more

Amazing staff they were efficient thank you so much from reception to PA Alex and phlebotomist daniel made the visit great and painless

I was in need of a vaccine and my regular PCP didn't have it in stock. HealthCare Now is super close to my house so I gave them a call and luckily they did have it. Apparently this doctor does Adult Primary Care, Gynecology AND Pediatrics. I was a little hesitant to go to a new doctor; however, the experience was rather painless. There's parking outfront which is rather limited but I was able to snag a spot. Checking in mainly takes place on the tablets stationed by the front desk which was new for me. From there, I didn't have to wait too long and wasn't seen by the actual doctor since I just needed the shot. Again, I wasn't there for a diagnosis but I was surprised by how quickly they ran through all the initial medical history questions, assuming I'd say "no" for most of them. My heart rate measure was also a little wonky and they didn't bother to retake it which was surprising. Overall, I'm glad it was a rather painless experience. I would consider going back the next time I'm in need of some sort of "quick fix" since it's a lot closer than my normal PCP and I experienced less of a wait time! read more

I have been a patient here for a little over four years. The team, the physicians are attentive and actually listen; appointments are flexible, wait times are minimal, and they truly want to help and in a swift manner. In a medical world with so many options - consider the HealthCareNow Miami - you will be glad you did. read more

Assured I would see Dr. Hoover when I made my appt. When I arrived they advised Dr. Hoover was not in the office. Strike 1. Then they kept me in the waiting room for 45 minutes before moving me into an examination room. Strike 2. Waited in the examination room for over 20 mins. Strike 3. I left without seeing the Doctor or any of the Physician Assistants. read more

The POOR customer service I received today. I called for what was a request and could have been a simple yes or no but instead was switched to another employee without notice and then muted twice WITHOUT notice so I said while on "MUTE"...They are so F'n RUDE! which I'm glad she heard. I truly hope the entire call was recorded and you're able to COACH Poor Customer Service. Customers call you as the expert, you're there specifically as the expert and should expect questions. Using words like, hold while I transfer you to someone who can help, or hold while I look this up or do you mind if I mute you is all part of providing GOOD Customer Service. I should not know from a 4 minute call that you hate your job and are SICK of People!!! Perhaps a back of the house job where you never need to learn manners is a better fit for you. read more

Great care only expensive if you don't have insurance. First time I went there I had to wait very long but other times it went fast. I have insurance now so I don't come here anymore. read more

Dr. Hoover and his crew are wonderful. Very clean establishment and helpful staff. Everyone is always in such a happy mood and eager to help you with whatever medical needs you may have. They answer any and every question in detail. I am happy with the service and care I have received from Dr. Hoover. I recommend anyone and everyone to come check out Health Care Now. If you're out looking for a PCP look up this doctors office. They are also great for pediatrics and cosmetic procedures too. read more

Tried coming to see doctor HOOVER , twice I had to leave . My appt was supposed to be at 9am and after 1 hour half later I decided to leave Don't go there unless you have nothing else to do . read more

Dr. Hoovers office is excellent. My hubby had an impromptu ear pain that would not go away and he needed to be seen asap. He was having severe pain when we passed this office by. I advised him to stop to at least get seen by a doctor. We stopped in and turned in all the necessary paper work (insurance and what not). We had a few people ahead of us but luckily were seen quickly. the nurse practitioner Yenny saw us and was absolutely amazing. She was able to diagnose him quickly and give him the necessary medication to treat him. She also advised him to see an ENT after treatment to make sure the treatment was appropriate and he was better. Apparently the infection was really bad so she advised us follow up would be necessary. He did go see an ENT after we went to Dr. Hoovers office. The infection had improved but the ENT stated he needed other medication to treat it. Thanks to this office he was able to get proper treatment and was diagnosed well. We were happy with the results and with the care. read more

John, Natalie, and Alex are top notch. They take great care of you and genuinely care. Love this place!!!

Dr. Hoover and ALL of his staff are amazing! He was a doctor in the Baptist Urgent Cares but now only practices in his office. I switched from my original PCP to him over 2 years ago and I'm glad I did. His office smells and looks clean. His front desk staff is very friendly and will happily answer any question you have. They call you back quickly if you have a phone conversation and they even get paperwork completed quickly. Dr. Hoover is extremely smart and very knowledgeable. He has helped me several times over the past two years, successfully. He's genuinely concerned about your health and will make suggestions to steer you in the right direction if you need a specialist. Dr. Hoover is professional and treats his patients with respect and privacy. He is very approachable and always happy to help. His staff is amazing! They know what they're doing and they like to interact with the patients. Overall, I'm a satisfied patient and I'm glad that Dr. Hoover is my PCP. read more

My 2 kids & myself have been patients here for quite some time & i can't thank the staff & providers enough! All are very sweet, helpful & most importantly understanding. read more

They are not clear, or they do not know how to handle insurance information, they tell you yes and then the insurance does not cover what they did. But charge if they charge and a lot read more

The girls that works at this office are amazing, absolutely amazing. Due to insurance issues I have been calling their office for 2 days nonstop and they have been nothing but kind, helpful and patient with my nonsense. read more

This is our second time here. Had an appointment at 1230. Arrived at 12 so that we weren't late. An HOUR later we were still there waiting. Apparently there was only one provider for this location and they were behind. What's the point of an appointment? Unless you have nothing else to do but sit ion a doctors office all day find some other place. read more

Great atmosphere. Natalie is amazing. Great bedside manner. Kind. Nice. Knowledgeable Thank you! read more

My doctor and NP are awesome, they listen to me, they don't rush. I was sick few weeks ago and I preferred to go to my PCP rather than urgent care, I called them for appointment and they gave me same day appointment after 2 hrs and wait was much less than the urgent care with much better care. In addition to awesome service, they also have lab draw with $15 extra which I feel worth instead of long wait and drive to lab Corp and also they are adding x-ray too. Highly recommended read more

I have been a patient of Hoover since I was pretty much born, 24 years ago. He has been that physician I go to whenever I have something going on and I have NEVER had an issue with this office. Everyone is beyond helpful, and tentative. Yeah, I might wait a couple extra minutes past my appointment time, but I have to understand that their may be really sick people that need the attention. From everything to physicals, gynecology, and immunizations, this office has been my go-to for the last 10 years and I would never look anywhere else, no matter where I go. read more

This office has a third world mentality and the attitude to match. I went for a well woman checkup and ended up with a $350 bill, because this office billed incorrectly and ordered additional tests without my consent. After months of back and forth, the insurance company and lab agreed that the mistake originated from the provider, who "refuses to correct the coding" and doesn't even return their calls. I've never dealt with such a nasty doctor's office before, where they're more concerned with proving they're right than correcting their mistakes. read more

What a waste of time this s***hole is. Had an appt scheduled for Monday evening and received a call Monday morning stating the doctor had an emergency and won't be in. Rescheduled for Thursday evening and when I showed up and wasted an hour of my life, THE DOCTOR WASN'T EVEN THERE. THEY DUMPED AN ASSISTANT ONE. THANKS A LOT! I'll be sure to never come back here. Don't waste your time and find a place that actually cares about you. read more

I've been looking for primary care with lots of appointment availability and found Healthcare Now through Zocdoc. I am SO happy I came here the staff is excellent and I've never waited more than 20 minutes to see someone. The waiting room is not your typical stuffy doctors office it's modern and doesn't smell like alcohol swabs. Highly recommend for quality and efficient service. read more

The worst of the worst they totally are all about collecting the buck and not caring about the patient. Went for Covid testing six weeks later no results. Spent six days in the hospital as a result of the malpractice. When I called to complain that they overcharged by insurance they finally gave me the results by the way your positive for Covid. Dr. Notify your insurance carrier that a malpractice claim is heading over. Horrible horrible horrible! Shameful! read more

Amazing Doctor! I was fearful of getting my vasectomy done. Went to his office with my wife and got convinced to do it right away. A few days later I had to call after hours for questions, spoke to a nurse, and a few minutes later Dr. Hoover himself called and he examined the surgery area using an Ipad. This Dr. is an expert at what he does and a gentleman with his patients. Very affordable price for someone without insurance at an amazing, clean, and new facility. Thanks Doc! read more

Went here for a general checkup which was fine, went again for my well women's exam and got a bill for $320!!! I read this under other reviews, but decided to move forward seeing that I have seen them previously. What on earth did they even test for and why wouldn't they mention the costs? Absolutely criminal!!! read more

Dr. John Hoover and his staff have always been super attentive to our family. My wife and I, as well as our two young children, ages 7 and 4, have been cared for by Dr. Hoover for 9+ years. In that span, the attention paid to our health has been top notch. From our experience, Dr. Hoover has exceeded our expectations and provided us with excellent care. His staff has made coming in with our kids easy and stressless. Our questions and concerns are always answered and our health is always their priority. All staff has been very caring, friendly and mindful to our needs. Highly recommend. read more

I always had a difficult time finding excellent doctors in South Florida, but I was hopeful when I saw the good reviews for this place. But I am afraid it disappointed like the rest. First of all, I was there for hours, much longer than I had planned for. They recommended extra expensive tests. I got a second opinion for at least one of the tests, and they said I was fine for that issue. My biggest pet peeve though was the greedy "you have to make another appointment to follow up on your appointment results". Only in South Florida have I come across that tactic. I was having a hard time for them to even tell me the results (since I had moved across the country, which I had been up front about the upcoming move). I am not sure if they ever got it in their portal but I eventually had to call Quest directly to get my results. The results did show I needed medicine but if course they did not prescribe anything for that, and definitely not in a timely manner. I had to go to another doctor to discuss the results and get the necessary prescription. I also felt mania and condescension from my visit, but when I went to my new doctor, she was much more comforting and helpful and explained everything thoroughly that they barely would discuss over the phone when they coldly gave me some of my results verbally but not all of them. Two stars because they did help with some of my issues and were sort of nice. But the other issues bring it down... read more

Dr. Hoover and the rest of the staff are amazing! The nurses/assistants are always humorous when taking my vitals for my physicals, it's really calming. I switched my PCP to Dr. Hoover because my other doctor only sees up to 18 years old, and I do not regret making HealthCare Now my main practice. read more

Dr. John Hoover and ARNP Yenny Ceballos are the best!!! They are extremely caring and professional. Dr. Hoover had been my pcp for 6 years and he always exceeds my expectations. His office is so friendly and attentive. You can tell they care about their patients and respect their time. They are also awesome at accommodating last minute appointments. I highly recommend this office. I've also gotten treatment for my small varicose veins and I'm very happy with my results. read more

went in to get my 3 week baby circumcised & it was an amazing process! his healing is going amazing!!! don't get why they have bad reviews i only waited in the lobby for about 25 mins and in the room for maybe 5 mins for the doctor to come! & the circumcision was a good and quick process doctor & nurse explained everything so well ! highly recommend read more

I love going to Dr. Hoover's office. His staff is very prompt and friendly. Dr. Hoover's professionalism and care make it bearable to go to the Dr.'s when you're feeling sick. Best Doctor ever! read more

Great primary care physician with an amazing staff! I have been a patient for multiple years and Dr Hoover has always been very knowledgeable and accommodating read more

Dr. Hoover and Yenny are an excellent team!! I have been seen by both and they are great!! Their Dr./ARNP patient communication is perfect. They break down their plan to keep you healthy and up to date with your needs!! The office is new well kept and clean!!! The staff is beyond professional and the best part is the wait time is 10 mins or less!! read more

This place only cares about your money NOT your health! Very impersonal and money hungry! And his staff is trained the same way! I would not recommend this place to anyone! It's a one stop shop and NOT in a good or reassuring way! They offer cosmetic surgery right there, obgyn tests right there, Botox , I'm sure he'd be willing to be my dentist too! A good primary care doctor refers you to other doctors that specify in an Area of their expertise. But this guys does it ALL apparently... also he wanted me to get more and more tests done and finally when I had to call to get my results they insisted I come in to go over them! ( to get another payment) I insisted they tell me over the phone just like every other doctor in my whole life has done. They would NOT and said that the good doctor said some things that were elevated in my blood work. I made them send my results to my previous doctor up north and he immediately reassure me that my blood work was great and better than it had been all year!! This was my first and last visit to this doctor! read more

Being in the healthcare profession myself it is important to receive good care and to feel comfortable discussing health issues with your doctor. Dr Hoover and his Nurse practitioner, Yenny and all of the staff in his office always provide professional care and even with my crazy schedule I am always able to get a same day appointment which I love!! read more

It's all been said in the other five star reviews. Dr. Hoover and his staff are all I could have hoped for in a medical practitioner. He has provided me the absolute best care, great advice and treatment during my visit. If you are looking for a doctor whose medical knowledge is encyclopedic, treats the whole person, and takes the time to be caring even while maintaining a very efficient office, then Dr. Hoover is someone you should consider visiting. Sara Elizabeth Mendez read more

I truly dont understand these negative reviews, i am extremely picky about doctors as well as customer service as ive always worked in a customer service roll and expect the best. Well they are the best. Not only do they have walk in appointments available which ive never seen in any other practice ive been at, whenever i do make an appointment i get there on time 5 minutes later im in a room waiting for a doctor. Ive only dealt with hoover a number of times he has great bed side manners extremely nice man, i usually see nathaly and she is AWESOME! Not only is she sympathetic and super sweet she does care about what is going on with you and really listens to your concerns. The nurses are super nice, front desk staff is supper nice and cleanest facility ive ever seen. I would say give them a try for yourself. I believe in this practice so much ive already had 3 people from my job go to them and they loved them, just waiting for them to accept a new insurance to also have my mom go there. Like i said they are the best. read more