Came in for flu/covid symptoms and testing. Even with insurance, they charged over $400 out of pocket. Waited an exorbitant amount of time to spend hardly any time actually talking with providers. Save your money and go elsewhere. read more

Brenda is very patient and helpful. She answered all my questions in a professional manner.

Dr. Ibarra was sweet. Did a basic physical on me. Not too thorough, but I did enjoy meeting him. My personal experience in the office itself was not pleasant. Came 30 mins early with my paperwork already filled out, waited for my doc who was 30 mins behind schedule. I'm not sure what happened after my doctor left but was three hours before I was able to get my immunizations.. 12/5: Second appointment for flu. Waited over 2 hours before I was called back. I was in the waiting room the entire time and was told my name was called but something happened so that's why I waited so long. I waited so long, I was able to UberEATS, have them make and deliver it, and then also eat it...and still had to wait longer. Waited for the Doctor in the waiting room only for an MA to pop her head in and ask me "who put you in here?" Although I liked Dr. Ibarra, it's time I see a new physician. The staff has made my experience unbearable. The staff can be heard speaking about patients and staff members in the presence of other patients. Completely unprofessional and tasteless read more

Amazing primary care and urgent care clinic with lab, X-ray, sonography and bone density. Same day urgent care appts. Friendly staff and kind and knowledgeable docs. Really convenient for me bec open 7 days a week with fabulous hours! Highly recommend. Oh and very clean and beautiful facility! read more

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Everything is great dr Marta and doctors Susan Moreno are the best . is My clinic rescue que acetone MIs hijos ahora tiene mas decadent 20 años y segmented cents de aqui . Love tha place read more

I have been visiting HealthCare Clinics for 25 years and have always received exceptional medical attention from their staff and from Dr. R. Skufca. My wife, my mother-in-law and my daughter have been patients there and, as a family, have always and will always recommend the clinic to our friends. David R. read more

I took my first COVID-19 test today at this HealthCareClinics location. Overall, they do the job, but I plan on visiting another clinic in the future. Pros: - I received my results within an hour of leaving my appointment. Other locations take multiple hours or even days. - Customers shouldn't have any trouble parking in their spacious lot. - Their lobby enforces social distancing, which includes chairs spanning into their hallways. - I found their receptionists courteous, and they processed my co-pay quickly. Cons: - They had my correct health information on file, but they couldn't process it, initially. (The clinic should've rechecked before calling me twice.) - To better enforce social distancing, the clinic could've processed payment over the phone instead of in person, and they didn't use gloves when handling my ID or credit card. - I arrived at 11:30 am and didn't get my test until 12:15 pm. - After receiving the test, they closed the door, and I sat there for twenty minutes. I then went into the hallway to ask a nurse if I could leave, and she said yes. In conclusion, would I go here again to receive another COVID-19 test? Maybe. I appreciate their quick turnaround time, but I plan on visiting another clinic in the future. read more

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This clinic is the worst I've ever been to! Horrible customer service from the front desk! I called to make an appointment for my 2 boys and the receptionist up front made 2 appointments for them, one at 230 and the other at 245pm. When I showed up for my appointment and signed them in, the receptionist said the appointment was at 930am and 130pm and that I was a no call no show. I tried telling the receptionist but the guy didnt have any sympathy even though it was due to their lazy, uneducated staff. Needless to say I just left and scheduled them an appointment at another clinic. Do NOT go to this clinic. read more

el día de ayer tuve una muy mala experiencia llegué sin cita me registre y hubo un error en el sistema la de recepción me dijo que me sentara pasaron 2 horas y nunca me llamaron me tuve que parar porque pasaron todos aun los que tenían cita y luego que me llamaron le dije a la enfermera que el niño tenía fiebre pasaron otras 2 horas hasta que mi niño convulsionó reaccionaron a atenderlo tuve que llamar ala enfermera ella no sabía ni que hacer deben de poner personal calificado. read more

Terrible place to visit!! Horrible customer service, no one ever calls back, even though they text you and let you know they've received your message and will get back shortly. I've called several times to get no response or a call back!! Would never recommend anyone go to this clinic!!! read more

Go somewhere else. Long wait. Rude receptionist. Overcharged. Not equipped for Urgent Care. Last year my son was running a fever of 104.9 with sore throat. They refused our out of state insurance claiming it was too much of a billing hassle and that I would have to pay uninsured rates out of pocket. Three hours later he got diagnosed with strep throat and I was charged $280. Today my husband cut his hand needing stitches. Since it was the closest clinic-urgent care I took him here again. After a long wait they said they could not do stitches and send us to Parkland. They are not equipped to handles stitches? I didn't take him to parkland. I drove him to the urgent care clinic next to Walgreens on the corner of Lake June and Masters. He was seen right away. Got a tetanus shot. Got antibiotics. And ten stitches. Avoid the waste of time and go somewhere else. read more

I took my 1 year old son in for a stomach bug that was going around. The pediatrician there examined him and concluded he had a sore throat, ear infection, bronchitis...etc When I told him he shows no signs of a sore throat (he drink fluids well, and eats food with no problem) I also told him his breathing was fine, he wasn't stuffy nor coughed. The man got defensive and responded "I am only telling you what I see, and I see a sore throat!" He prescribed my son a type of breathing machine and about 5 other unnecessary medication. They even gave him two shot for the infection he had. I went elsewhere and told them what happened and they advised me to never return. My son didn't need shots, the shots actually caused him to have diarrhea approximately 2 weeks longer... read more

So much to say. 1. It is so hard to get a hold of someone when calling. I called for five days straight to schedule/reschedule and no one answered. They then called me back a couple days before my appointment when it was too late to reschedule for an earlier appointment. 2. The day of my appointment they called me an hour before the appointment (which they didn't do for my previous appointment), to ask me COVID and prelim health questions. Then when I showed up they gave me a form to fill out asking me the exact same questions they called me and received answers for. 3. After checking in and telling them what Dr. I was seeing, they told me I'd be seeing a different doctor. Then when I asked "Am I supposed to see a different Dr. every appointment," the receptionist then said no and then asked me what doctor I was supposed to be seeing. Like how aloof can you be? 4. Once I made it into the waiting room for Dr. Ibarra (Who was a joy to see btw), the assistant asked me the same questions I had been asked on the phone one hour before my appointment and at the receptionist desk. I explained some other issues I wanted the doctor to address. 5. When my Dr. came in, he went over my follow up test results from my previous visit and then was ready to send me off asking if there was anything else I needed, which told me the previous assistant didn't even mention my other concerns to him prior to him seeing me. 6. After seeing the doctor and getting my concerns addressed, an assistant came in to take me to the front so I could leave. She entered the room IMMEDIATELY speaking full sentences in Spanish. In an effort to not appear like a complete idiot, I tried to say Mi no Español. The lady looks at me as if I'M STUPID lol, and then says I'm free to go. 7. This clinic was available to me since I have insurance through the Affordable Care Act. It is truly saddening and frustrating that this is the level of care you can look forward to when you can't afford the highest premium insurance or private clinics. The doctor was a joy to see, but EVERY SINGLE ONE OF THE ASSISTANTS AND RECEPTIONISTS are airheads that don't take pride in the work they do. This is the last time I will visit this clinic, this is HEALTH CARE, and I refuse to put any part of it in the hands of idiots. I DO NOT RECOMMEND!!! read more

I had my first appointment here today, and this outlines my experience for my 11am check-up appt: arrival and check in: 10:45 medical assistant weighed me and took medical history: 11:45 put in waiting room: 12:05 doctor arrives: 12:45 doctor finishes initial check-up/consultation: 1:15 tests (ekg, blood, chest xray): 1:45 departure: 2:30 I have never left a doctor appointment 3.5 hours after my initial appointment. This place is disorganized, and you have to "touch base" with the registration/cashier desk every 15 minutes or so to not be forgotten and left hanging. Why I will return: Dr. John Richmond is excellent, thorough, and knowledgeable, and spends as much time as necessary to do a great job once he does see you. He is awesome. read more

They scammers , will make you come back 3 to 4 time with the same issue and charge you a co Pay every single time l, save yourself some time and some money , look for another clinic read more

Horrible service. They charge you extra money for unnecessary services. They charged me and then they did not even have the vaccine I asked for. Then they refused to pay me back my money. Stay away! For your own sake! read more

Talked to Nayelli, she put me on hold and hung up on me. They lost my girlfriends prescription and when I tried calling 33 times, no one answered. Horrible service and possibly even worse doctors. read more

HealthCareClinics - How many times I attempted calling Nayelli to figure out what happened to the lost prescription - Medical Centers Near Me - Dallas, Texas

Well we're do I start I never seen a clinic like this in MY LIFE. Worst. Dirty smelly you would think it's nice because you seen the pic well ya me to I was one of them I was there today my appointment was at 2:00 and the dr HELEN THERE WAS MAD CUZ I WAS TO MINS LATE So there was people everywhere and a homeless WOMEN SLEEPING IN THE FRONT were I'm trying to sit there SO MANY PEOPLE THERE IDK WHAT KIND OF CLINIC THERE RUNNING HERE BUT IT NEEDS TO BE SHUT DOWN ASAP read more

I had an appointment for establishing a primary care doctor at 12:30 so I showed up at 12:15. I was in the waiting room for 45 minutes before being taken to a room. I've never had to wait that long at a doctors office when you have an appointment! read more

They told me at the front desk that it was a 25 minute wait. I waited for two hours to see a doctor. I would not come to this place if your time is valuable. I will not go back. read more

DON'T go to this clinic they have the worst customer service ever. No one ever picks up the phone no matter how many times you call. They tell you they will send your paper work and never do it. You go up there and although they claim to "not have time to pick up the phone. " While you are there all they are doing is chitchatting, on their phones, and doing everything else but working!! HORRIBLE experience! All those front desk people shouldn't be working that position! Clearly they don't have the ability to multitask while being in the Medical Field! read more

I have been treated multiple times at HCC, the staff and Doctors are amazing. They have saved my life 2 times now, as I was misdiagnosed by 3 other clinics back on 2013 then on 2016. The Doctors and staff at HCC were able to correctly diagnose me with a DVT and PE. Thanks to them I am alive today. All Doctors at the clinic take time to actually know their patients. The nurses are kind and its incredible that it's a one stop shop, as you can get your meds from the pharmacy as well. read more

Dr Sun deserves 5 stars but the staff that works there deserves to be "FIRED" they don't answer the phones. Every time I go there on there cell phones, talking and eating . There rude to the patients and have attitudes . read more

HealthCareClinics - I love Dr Sun but the staff that have to answer the phones don't do it ."Every time I go there on the cell phones,talking and eating - Medical Centers Near Me - Dallas, Texas

Came in at 6:30 pm for a rash on my ankle now it's 9:30 and still waiting on a Doctor to come see me.

Brought my mother here on Saturday (1/11/14) as a walk-in. She needed a form to be filled out by Dr. Richmond releasing her back to work - cold weather causing her osteoarthritis to act up & he gave her a leave of absence from work (last week after we came for her blood test results). We were informed (Thurs - the day she was to return to work) the only way to see Dr. Richmond was as a Saturday walk-in. The office was open at 7:15 am. We arrived at 7:50 am. It was like a herd of cattles. YIKES! Not one vacant seat to sit on & wait - we stood against the wall. While signing in at the front desk. I overheard the front desk receptionist (female) telling the other receptionist (male), "Maybe they'll give up & leave [both chuckles]." I KID YOU NOT. Who says that? Especially to paying clients? 7:50 am turned into 8:50, 9:50, 10:50 when we were finally let in to the waiting room at the other side. Paid another $20 copay, mind you we were here less than a week ago and the week before that. 10:50 am turned to 11:00. Finally at 11:50 (4 HOURS LATER!) we saw Dr. Richmond. I find it ridiculous that there are how many doctors on staff? Yet Dr. Richmond seemed to be the only one present going from room to room. Disregard my previous review, these days it takes 1 MONTH to make an appointment. ONE! Even with appointments expect to wait... What's the point of an appointment at 2 pm if we're not going to see the doctor until 4:00? Kind of defeats the purpose doesn't it? If I were to calculate the amount of time I spent in those empty rooms (waiting) over the years it would total over 100 hours. No magazines to thumb thru not even courtesy wifi/internet to get on via your smartphone. The quality of service here has dropped significantly over the years (been coming here since 2011). What use to be a caring & quality health care provider, has turned into how many bodies they can usher in & out of their doors. They should reconsider changing their slogan, "The Caring Professionals" to "The Uncaring Unprofessionals". I'm currently seeking an alternative clinic for my mother. As much as my mother & I adore Dr. Richmond it's not worth the hassle anymore. Saturday was just the breaking point of a series of unfortunate events that occurred over the last year. Missed appointments due to incorrect scheduling & overall the sheer unprofessionalism and incompetence of the staff (receptionist/nurse/etc) in general. Until they get their act together I will take my mother & our money elsewhere. read more

Unfortunately I've had a lot of eperiences at the ER and assorted Doc-N-the Boxes and this one had me in tears. Yikes. Where to begin......Everyone is very nice, but this place is not working to it's full potential. I arrived at 5 on a Wednesday and filled out some paperwork. There were TWO people ahead of me. That's it. After an hour of waiting, I asked for an eta. I was told 30 minutes. After another hour, I was getting impatient. NO magazines in this place? What the? No volume on tv....phone is about to die. Awesome. Once they called me to the back, the assistant proceeded to ask me almost every question that was on the paperwork I just filled out. Really? are you kidding me? I just waited 2 hours. I don't have much patience. The Dr came in and we decided to cut off some skin from my foot from that was preventing a wound from healing. So, another hour goes by and I'm still waiting. I am then moved to a frigid surgery room and left there. Had the little surgery on my poor foot and then left again! For the love of God I thought I was going to lose my mind. I left after 4.5 hours of being alone at this place and spending close to $600. To remove a tiny piece of skin it cost $350. Tetanus shot and antibitoics were another $150....office visit, meds....you get the picture. I'm pretty sure I had an anxiety attack at hour 4. no one asked if I was doing ok or needed anything....water? Magazine while you wait? Floor in waiting room had spilled food and drink. I saw 3 people there eating while working and one 'nurse' walking around with a phone in her hand. I suggest going elsewhere. Not a pleasant experience. read more

So on Saturday my genius self was trying to break the Psycho Gym record of jumping onto a 36" box flat footed....so after 3 attempts of running up, then reducing my steps...on the forth try, I took my shins out, where I obviously did not clear the edge of the box. Only living in Deep Ellum for 3 years and not being a sickly person, and it being a SATURDAY, I don't really have a go to doctor, just a ladies' doctor. I really did not want to go to Baylor emergency room for a Technic shot and quick look at my ugly scrape on my shin. So my nurse-friend recommended Health Care Clinic, which I was under the impression they were a doc in a box type of place, I could not have been any more wrong...THEY ROCK! Yes my wait was about 30-40 mins, but considering I did not have an appointment and it being a Saturday, I think that is great timing. I rather wait a little longer in a clean waiting room than wait hours in an emergency room side by side with the homeless. The rooms are clean, they do ask a lot of questions, I'm sure it is legal stuff, they have to ask. I was stitched up by Dr. Ronald Skufca...GREAT bed side manner! I was not charged for my follow up (Which was on a Sunday morning!!!) He took his time, explained his concerns...not your regular hurry, hurry that doctors do now days. The in-house pharmacy made it extremely accessible , they have great schedule 7 days a week, will answer the phone 24 hours...they have been there for 35 years and a staff of 80 professionals. Dr. Skufca help design the lay out of the floor plan and has great art through the building, great lighting. I pretty sure my moving my records over to the clinic for all my other regular appointments. OH and for all my free-lance friends out there, they work with you on the billing, they have programs to help you and are willing to work with employers. Also discounts for people paying with cash, I have insurance, but it is nice to know. read more

Actually, I was completely impressed by HealthCareClinics, to my surprise. I'd avoided it because it looked like an immediate place like CareNow, which could be great or could be sketch. However, a bad sinus infection drove me in since it's close and I wanted to avoid the doctor search. Here were some of my favorite things. - Everything was clean and spacious but simple. I was wary of a clinic that seemed run down, but instead it's a pretty nice new space. - The doctors and nurses were really thorough in their questions and evaluation. They checked everything, even eye sight and blood pressure and such... thing that aren't directly related to a sinus infection. I appreciated it, though, because it felt like if the sinus infection were just a sign of a different problem, they would have caught it. - Perhaps best of all, they told me what things would cost. That is was super bugs me about the medical system - I never know what I'm going to pay until it's all been through my insurance. Not only did they give me info up front when I gave them my insurance card, they also came back and asked me if I wanted a strep test, considering even if the test was positive I would just be put on the same antibiotics that I was already prescribed. They saved me thirty bucks with that question. All in all, it really was fast and excellent care. For what it's worth, it was all Hispanics, from the people at the front desk to the nurses to the doctors. I am Caucasian but felt completely comfortable with the great service. Not sure what the other reviewer is so mad about - maybe on the weekend it's crazier, but for me there were only two other people in the waiting room and I only waited 15 minutes. read more

so my recent doctor stopped taking my insurance and i needed a doctor fast i ran into this place on a web search and decided yo try them out and i think it was one of the best choices ive done the staff is super Dr. Ibarra is super nice and takes time to listen doesn't just stay with you one minute and you gotta go. i recommend this place to anyone who really has health issues and want to be treated fairly and professionally read more

Bad service provided by the front desk staff. They show no genuine care for the patient, when I went there they were either distracted, poorly trained or careless, prob they were day dreaming to be at the beach and deactivated their active listening skills when I checked in. They made me spend more money than anticipated and then washed off their hands blaming me for the incident. In addition they don't return calls, they don't even answer calls at some departments, all u get is VM. The doc provided ok service but I waited too long for what I had done. I think for the price you can find better service elsewhere, or get the same service at a lesser cost. I don't recommend this place. read more

Been waiting for 3+ hours and haven't been seen by the doctor. Horrible service. And I was the first one who got here. Been here since 7 am

If you're reading this - I highly suggest you go to any other urgent care facility. Horrible experience. I had made an appointment yesterday for today, but when I got here they said my appointment was the next day. I waited 2 hours for them to fit me in and after I was called back I waited another hour before anyone came in to my patient room. Waited another hour after that to get my covid test. They also messed up my insurance stuff and told me that I wasn't covered, but after I personally called my insurance company they fixed it. If I could give this place 0 stars I would have. read more

Worst place to come. You wait 3 plus hours just to speak with a doctor for 5 minutes.

Honestly, the only reason I kept going to this clinic is because of Dr. Richmond he is a great honest kind doctor. However, most of the time you have to book him months in advance to even see him. Ibarra is a good doctor as well - for the most part this clinic is just not a good experience. The wait is ridiculous I showed up at 8am as a walk in because I needed to be seen urgently and couldnt get an appt with Richmond and there was only one person ahead of me and 2 hours later I still was not seen. This has happened multiple times - the waits times are ridiculous, they only have nurse practitioners for the most part, and the staff just all seems so burnt out. Its unfortunate the only good thing is the amount you have to pay but if you can find a better place just go and avoid this place. Please. I never leave reviews but I had enough. read more

Absolutely horrible service. Made an appointment, waited over over 45 minutes, the doctor asked me a few questions then put me back in the waiting room for another 45 minutes just to get my blood drawn. no one contacted me when my results were in so I finally called to find out what was up... I called literally 6 times, all within office hours, and NO ONE will EVER answer and they would not call me back unless I left an angry voicemail. Even then it took days. Completely ridiculous, unprofessional and frustrating. DO NOT GO. read more

Worst phone service I've ever encountered. I see dr. Shah and if I call to make an appointment or ask a question. No one will EVER answer. No matter what day or hour or how many times you call, You need a miracle to speak to someone. And if you leave a message no one will EVER call you back. Unless you yell or are very upset in the message you leave. Very frustrating Im pregnant and don't go to appointments monthly as I should because of the difficulty to speak to anyone over the phone. My friend also went with dr. Shah and had the same problem. You must be short staffed Hire someone please!!!!!!!!! (972) 629-4917 call them and see for yourself. read more

I was sent here because my new Insurance somehow assigned me my primary Doctor here. Everything seems off and cheap. My first appointment was set at 8pm! You can imagine that everyone working their didn't want to be there. When my doctor rolled in, it was very quick and not the normal type of check up I had usually received from previous doctors. The follow up was even worse. I was suppose to receive blood results and it took 3 weeks longer and I never receive any call. Won't be going back here! read more

If you want to live and don't get another disease don't come here, bad service, unprofessional employees, under trained personal, most of them without their update licenses. No care for their patients and even for the employees that you can see they are mistreat it. As a father please don't go to that clinic, they will lie, they will overcharge you, they will even give you medication or procedure that you don't need. Some times cheap is not better if you are considering you are risking the life of your family. UT Southwest should be ashamed that they are link together. Is just sad and scary that there are clinics like this, that exist in the 21th century. read more

Went in at 11 this morning, no appointment, took three hours to see a doctor, they never could get my prescription to go through to a pharmacy, when I went back to check, they said they would make sure it went through and it still never did, ended up having to take a paper script to a 24 hour pharmacy. The building is actually not bad looking which is the only reason they got a two rating. Won't go back. read more

Came here this past sunday afternoon to get a physical exam. Waited in the exam room for so long.....i told them that i was about to leave then the doctor showed up......Im here now for a follow up.....it got from bad on sunday to worse today!!! Arrived and was told at the front desk to go to the cashiers. I waited 15 minutes before i decided to call them on my cell standing in front of the cashiers counter. Whoever picked up said the guy was on break and will be back in 15minutes. Are u kiddin me? I waited 15mins and want me to wait 15mins more just so his ass could take a break..... they need to hire more cashiers!! The cashier guy seemed overworked in my opinion. With three computers and three phones, they need to hire more ppl then letting this poor guy do everything...Anyway, I was moved around the clinic and now im sitting on the hallway chairs for the past 30minutes... so bored and tired that i have time to yelp and write reviews on my cell. Can you believe it? I just have to submit this review when i get on a computer because it wont let me submit on my phone. Anyway, when i walked out i realize that there were so many ppl in the waiting area by the pharmacy. It was 9ish and there were still so many ppl!! And they close at 930...good luck....... Don't get me wrong about the cashier ( i think his name is gus)....he is kind and detailed with his paperwork but he has so much going on. When he was doing our stuff, there were others waiting for his help with other things and I think management needs to see that they need more ppl so that the patients/customers do not have to waste time waiting! read more