Many of the employees here are very kind and helpful. However there are two ladies, Sam who is a medical assistant/nurse and Dawn who checks patients out and makes follow up appointments are exceptional at their jobs! Both ladies take the time to make sure all the patients needs are met and their overall customer service is far above expectations! Thank you ladies for taking the time to make me feel heard! read more

Very helpful and accommodating from the start!! I walked in and was greeted by Mandee!! She helped me get situated quickly with paperwork and seeing that my dominant hand was injured seeked our assistance for me. It was kinda busy so, there wasn't anyone else available at the so she finished up with her customer in line and helped me fill out my paperwork! Not enough words to say how helpful and kind she was! I was taken back to get X-rays and evaluated by Dr. Jose Morales. Very nice and caring Doc! Then was checked out by Martin and Olivia! Great job team!! Hang in there on those busy days! read more

Quick and efficient. Very kind office and staff. Went in for an injury at work. Super attentive.

So we got into a rough start, but after several therapy sessions and follow-ups, I realized how warm the personnel are: both support and specialists. Reception addresses you by first name and know exactly your progress status is. Even if you're a number in their daily volume of patients, you are a person served with great attention and care as if you are the only patient in the entire clinic that hour. They remain open during the pandemic. They give us their genuine smile, they take time to schedule our future therapies. They are very gentle in handling temperature checks. The takeaway: this facility have the most impressive frontliners in its roster. If you encounter scheduling problems, take a deep breath because it will be resolved. I became fond of every staff in this clinic, because like any regular patient, we appreciate real care. read more

I was not happy with the customer services during my stay after I waited fourty minutes to be check out. This Latina girl let a white guy and latino male cut infront of me. I was shock and hurt it took another staff member to make me feel better by taking the initative to give me my prescription order. I am a nice person and love the staff members but for the new staff member to be racist and ignore me needs to be discipline and I left the office with tears and anger this hurt my feelings. read more

Lupita at back office is very nice,understanding and respectful.Dr Kim is an excellent doctor.always hears and understands his patients.treats us with respect.this office is very clean.the front desk ladies ,pay very good attention the their patients.dont wait Long to be seen and always accommodate me on my appointments,thx dawn.I drive here far for the best service and care.if I could I would give this place more than 5 stars. read more

The staff here are all really helpful and kind. My therapist has been a great help and I feel like we can talk about anything. I'm so glad I made the decision to come here. read more

My experience at healthpointe is always amazing. A friendly environment and the type of service they provide you is incredible. Whenever I visit, they always make sure I'm comfortable and well taken care of. Most of all, I'm impressed on how my therapist, Sam C, is always nice and helpful to me, especially when I need the most help. She'll always know how to take care of you there. She's the reason why I love going there because I know she'll take good care of me. 10/10 must try again ! (: read more

This place accepts workman's comp which is very difficult to deal with at times. I've learned that both Dawn and Jennifer are on top of all the required paperwork that goes along with wc. They get it done! Thank you ladies for all your help. read more

Once again thank you HealthPoint for everything thank you DAWN Annette Olivia and Mandee for being so awesome for my visits and post visit you need to hire more employees like them Health Point thank you for the great job keep up the good work and always a pleasure seeing you guys on my appointment day thank you for the great experience and help. HealthPoint Temecula read more

Great staff Annette,nicole,Dawn,Olivia and the rest of the front staff are such amazing people every visit is always a pleasant visit they are always happy and excited to help people need more people like them in the medical field. read more

In for an appointment on Friday and once again I was greeted with professionalism.The front staff were excellent as usual and upon checkout,DAWN MARTY AND OLIVIA were patient helpful all with a smile.Temecula Healthpoint provides excellent service EVERY TIME.THERE ARE TOO NUMEROUS PEOPLES TO MENTION BY NAME, but their entire front back and support staff are always caring like you are their only patient. read more

What can l say..... great experience at this office! Cesar Gutierrez was very attentive and helpful. I'm very pleased !

Staff is friendly and professional. They make you feel like they care about your wellbeing. I would recommend them.

I have had 3 official visits here now. One time I saw two doctors and paid two copays in the same visit. The first doctor literally referred me to the second doctor immediately. So they got more money from me. The waits are long here. There is a lot of staff here. There is a reception desk with 3-5 employees up front, behind the doors is a large square room surrounded by individual private rooms. In this large room it appeared to contain 15-20 additional staff, maybe more. As you exit, there is another additional administrative desk with 2-3 employees. I only mention this because all three times I waited about 1 hour from the appointment time. The staff is fairly friendly. I feel that this healthcare facility is essentially all about the money. In addition to charging me for 2 dr. visits at once, they charged me a $35 fee for the necessary paperwork to request state disability. On top of all this, my original Dr. misdiagnosed me with a sprain, and it turned out to be a fracture. I would not recommend Heathpointe based on my experiences. It is more about herding cattle through the system and making the most money can giving a quality experience. The wait times were borderline offensive. Perhaps covid is partially to blame for this? I would also add that I have great health insurance and rarely use healthcare services. read more

I've been to other Healthpointe facilities and there is no comparison to the staff at the Temecula office. They have been consistently great! They seem to go out of their way to greet you in a friendly manner and offer their assistance if something is needed. Also, I've noticed that appointments in this office seem to run on time. To me doing the little things matter because it will all add up to the overall experience. In particular, I'd like to note two ladies that were outstanding on this visit. Mandee, who works at the front desk as well as Olivia at the check out area. Thank you for caring about what you both do! read more

The front desk staff are so welcoming and so nice! Everyone is very professional and make your experience very comfortable.

This place is a nightmare multiple locations, Dr's are only at each facility specific days. It has improved since COVID, now we can do telemedicine appointments. Have been going here for a few years, due to work-comp. wouldn't be my choice of providers. Girls in the office are nice. If you have to call you have to play 90 questions to get the person to transfer you to the location you need. Sure it limits people from calling but to answer a bunch of questions to some random person that answers the phone to see if they will grant you the ability to talk to the office you need is a joke. Nothing the dr orders is easy work comp denies everything, not the drs fault just a lousy system. You could fix this place by not having rotating doctors, a direct line and keep the telemedicine video conferences. read more

I'm new to this office with a longtime spinal workers Comp injury but was referred to this office by workers comp staff. Of course, the initial appointment was extensive paperwork. They had my entire medical history and scans sent to them a month in advance which chronically explains all of their 8 page questionnaire questions. First I was interviewed my a technician about certain aspects of my history. Finally the doctor arrives and asked more of the same questions. Eventually we start talking about where we go from here. Maybe more physical therapy, nerve blocks, epidural injection and continue the same meds. I was pointed to the reception room to wait for medication scripts. A total of 4 hours spent. I long first appointment. The front desk personnel were accommodating and personable which was very pleasant considering the wait for a patient with chronic back spasms. read more

Came in for a physical the facility is very clean, wonderful staff, and their COVID procedures make you feel at ease. Came back a few days later to get a copy of my physical and the medical records staff were kind and helpful. I would definitely come back here in the future! read more

Very much improved today! Super fast service. Always friendly staff and follow all the covid guidelines. Jennifer R

I have been going to Health Point since March of last year. I have been to other doctors in my life but nothing compare to what I have encountered at health point. the front desk Christiana, Anita and Emily, you make want to come to see you every day just to be able to see your smiling faces and I have more fun vising you than anywhere else in a long time I have a very bad injury, you make my visits happy and I just love seeing your smiling faces and the care free environment you have provided me and every person that walks into your clinic... Keep up the good work and do not change anything in what you do, you are the best Sam Jazaerli read more

This place is ridiculous. Waited for 2 1/2 hours for doctor appointment. Went to the back and they were sitting around "working." If you enjoy wasting your time sitting in a doctors office, this is the place for you. Pack a snack! read more

This review is for the Physical Therapy office. The staff there is amazing , starting from the girls Vilma and Daisy to the therapist Gil Torres and Nayer. All of them are doing an amazing job and are always in a pleasantly happy mood. It's always a joy to actually go to PT knowing you are in good hands. The staff takes time to get to know you and your condition and make sure you feel comfortable and at ease!!!!!! read more

Terrible. Would not recommend. My work sends me here or i would never come here. Everyone is rude. It seems like no body knows what they're doing. Any good reviews are undoubtedly because of the 25% off the offer read more

What a cosmic joke the pain management "doctor" Jonathan Lee is. Avoid him at all costs. Not overly impressed with the staff either. 9am appointment time and I finally get taken to a room at 9:55 and the Lee comes in at 10:10. At no time did the 2 people behind the counter mention a delay. As far as Jonathan Lee goes he's the worst pain management doctor (and he is NO doctor! He's a sanctimonious ass) I've ever had the sorry fortune to be under the "care" of. From the start all Lee had to say was what he wouldn't be doing for me. It quickly became clear he didn't want to be hassled with me or my medical needs. Basically said all he would be doing is requesting physical therapy or if I need a wheelchair I could go through him. Never once did he suggest a plan of treatment. ..never once addressed treating my pain. He cracked a couple of dorky jokes and then basically told me to eff off as he left the room with no goodbye, I just love when rude asses do stuff like this to prove how assy they are. I miss my classy pain doc that went the extra mile... Lee should break every bone in his body. ..then maybe he'd learn a little compassion and empathy. One can only hope. read more

Dr moralize wasnt very personable, I had an injury at work happen, he claimed it was emotional de stress. Sent me home and I requested to see the other doctor, Hewitt. Amazing. Hands down amazing. Got me XRAYS the first day seeing him, to find I have a fracture. Hewitt listens and actually examines the body and takes the procautions for not further damaging your body, while letting it get worse. He's straight and to the point and doesn't jerk you around with answers. Thank you Dr. Hewitt and your assistant for going above and beyond! read more

So, even though I see my Dr at the Perris location now (I'm so sad and disappointed about that by the way), I still continue to get the utmost, personal, care and attention from the manager at the Temecula location. If I ever have any troubles, worries or concerns, Yanira Silva is always there to address whatever situation arises. She's always so positive, cheerful, polite, proficient, competent, skillful, sharp and polished... She truly is a gem. Thank you Yanira from the bottom of my heart, for always taking time out of your busy day for me and for always assisting me. You are wonderful and truly appreciated by this patient, and I'm sure, by many others! Please keep spreading that awesome joy, compassion and zeal that you possess... You definitely touch the hearts of those around you and you make a difference and an impact! Thank you again... If it wasn't for you, my payment wouldn't have been accepted at the other location, I would've wasted time and gas, and my situation is already very, very dire. God bless you and everyone you oversee. I cannot thank you enough Yanira! read more

I had a great experience when I cut my hand open Martin and Jason did an excellent job helping me out and making sure I was comfortable when I got my stitches thank you guys!! read more

Very professional and caring to my medical needs. Definitely coming here in the future

Stay away!!! They are the most unorganized group I have ever used. They make and change appointments without notice. Then call in on you ! Totally wasted my time for the last time. Came in for a noon appointment and they had me down for 11:30. No service ! Just wasted my time that's all. I am self employed and can't afford this unprofessional scheduling. Forget the call center. They are out of state and totally inept. Going on over a year of this circus. Not better, but know all the clowns. read more

Slow , rude, and appointments are on a avg 2+hrs behind . I'm there for workman's comp and don't you think they should be concerned about getting you back 2 work . Not scheduled 3 weeks out for a check.up and no specialist appt . But wait the specialist is on vacation for another month .. lol Even the pharmacy in san diego won't take their scripts . Kinda weird. Realizing I'm looking at many reviews that w back pain and surgery a possibility they have a tendency to back down and not fix the back problem . Dying w pain and just got told to make another basis appt . read more

I'm a new patient of Dr. Alupay's and after a long day of doctor's appointments and the dreaded traffic on the 15, I wasn't exactly thrilled when my pharmacist refused to fill my prescriptions because they had been written incorrectly. It was a very simple mistake, missing only a number, but quickly became a bigger issue because this particular medication was a controlled substance so I would need a whole new prescription! Needless to say, I wasn't a happy camper. But Yanni to the rescue! Not only did she quickly return my call with many apologies, she personally arranged for me to have a new, written prescription and met me near where I lived to avoid sitting in traffic, JUST so I could have my medication. That is dedication to her patients! I could not believe her kindness. It really was above and beyond. Thank you Yanni! read more

I am highly dissatisfied with the non-existent professionalism that occurs at this medical office. I would avoid at all cost. They make you wait for an incredibly long time. Dr. Kim saw my boyfriend for, at most, 10minutes, then they go and charge for the entire time of WAITING instead of charging just the actual patient-doctor interaction and what was done during the visit. What upsets me the most is that my boyfriend was left in more pain than when he got in and I felt highly offended of the insinuating tone Dr. Kim has when he has the audacity to ask "What is wrong with him" before I leave the clinic. We came to a doctor's office to find out what was wrong, but instead got an I'm incapable of helping you, please see another doctor. We came here hoping for answers about chronic pain, instead we got looked down upon like we weren't even human. There is no communication between the front desk and the doctor either. We sent medical records and X-rays , which I asked the front desk if they had them (they said yes) and Dr. Kim said that he didn't receive them. All in all, it was an absolute waste of time and money ever coming to this medical office. It's incredibly frustrating to find doctors so uncaring about the wellness of patients. Having grown up around the health field it's no wonder why people are practically on their death beds before they seek out doctors. Save yourselves the headache and find a better medical office that actually cares. read more

I've come here several times with my mother to see Dr Nick the neurologist. He's a very nice and caring doctor. The staff is all nice but I wanted to give a special thanks to Zack as he helped me a few times when I've had to call about my mother's medication. He's taken the time to be helpful, listen to my concerns and quick to get back to me. Thanks again to this great office read more

I injured my knee and started going to physical therapy,their staff is the best! Especially Amy and Bertha, they made my experience 100 times better. Thank you read more

If possible I would have given zero stars ....typical work comp cattle call ....all patients were upset with this office ....all the office staff ever said when asked about appointment was "I don't know " read more

I had a Scheduled appointment for my daughter and even received an email from the office with the time, date and details. When I got there they said her appt was scheduled for last month which is weird considering I called after that date. This is very frustrating because I left work early, pulled my daughter out of school and not to mention her knee is in pain! I know that mistakes happen but the front office lady went to talk to office manager and they could not see us! The manager didn't come out to talk to us either. Very unprofessional. The soonest appointment they had to see my daughter was 2 weeks out at 11! So she would have to miss more school and suffer through the pain for 2 more weeks! No thank you! I will not be going to Health Point for any of my families health care needs. Update : I received a phone call 5 days after my scheduled appointment ,when it was convenient for them! This issue should have been resolved the day of my schedule appointment. I was there on time with paper work filled out. It was not my mistake! I appreciate that they did recognize their mistake and in the future it hopefully doesn't happen to other patients but for me it's five days too late! read more

I waited an hour and a half for my turn to do a hair follicle testing. The guy cut a big plug out of my goatee instead of just cutting a nice even area. my goatee was long enough for you to cut it evenly now I have a big bald patch on my chin and my at-work wife has left me and gone back to her boyfriend because I look like a bafoon. I dont get why it takes so long to be seen. Smh they have got to do better yall. I would suggest you call and make an appointment if possible as the wait is crazy long. read more

The new building is amazing but satisfaction with care is poor in the doctor office. The doctor office you will have an appointment and not be seen for an hour. Then you have to wait for the doctor who does not greet you or seem to know who you are or why you are there. There isn't common courtesy such as speaking directly to you or knocking at the door or simply shutting the door while talking. I can say one positive thing is the doctor will show you your results and explain them to you. The THERAPY people are amazing and make you feel comfortable. They work really hard to make sure you are feeling better with each visit. They see you promptly and make the most of your time. The facility and equipment are amazing. Thanks Rick and Dr. G for everything , they were amazing!!!!! read more