The absolute worst and most incompetent staff in shepherdsville. They obviously all worked at a…read moreused car lot. They were manipulative and went out of there way to overcharge. After they set you up they are unempathetic or helpful. I suggest going elsewhere.

Visited last year for an eye exam the 1st time & the last! Some pushy little girl tried to frighten…read moreme into cataract surgery, within a year or two. Found out through my exam this year somewhere else, it is totally false!!! I was not impressed at all with the selection of frames my plan would cover.

Nice location and easy to find close to home. Staff and optometrist were knowledgable and…read moreexperienced.

I've been going there for years and my recent visit was not good. Everyone was in a hurry and so…read morewas the dr. I've been using for years. At checkout they priced me $500 for lenses and frames we're not mentioned. I requested my prescription and was given one without all information which proved worthless, missing was astigmatism information which is critical for correct glasses. I called to get prior prescription and was met with resistance then was told would email me, never came. A week later I called back and finally got a email where the important information was on this prescription. I bought online for $149 a perfect pair of glasses which are the best I've ever had. I will never go back because of the unscrupulous way they sabotage your prescription if you decide to get your glasses somewhere else. Good buy.

I made an appointment on 1/3 the soonest I could because our benefits start over 1/1. I get there…read moreand they have canceled my appointment and scheduled new without my approval. I reschedule for 1/7, we have a snowstorm but I got out and the office is closed, no one called to tell me it was cancelled, and I am running out of contacts. VERY UNPROFESSTIONAL!

Dr. Kerns is a great eye doctor. She is extremely helpful answering any questions I may have, but…read moregoing above and beyond. Instead of a quick answer, she goes on to explain in great detail, plus writing down additional information for me to look up. She takes the time and shows genuine interest in her patients. I highly recommend Dr. Kerns!

I have been going to Ky EYE care for years now, in Shepherdsville. They are wonderful to deal with…read more Both the Dr.'s and eye care dept. have always been great to work with. The prices are very reasonable there too and the service is top tier. I had a major issue one day with my vision and they got me in immediately, same day, to make sure It wasn't life threatening and that I was ok, and I was. I highly recommend them!

The eye doctors are great however I had a problem with the optical department. I have gotten…read moreglasses there before and used my benefits card. This time, after going around and around, they told me they don't accept that card (the same one I have used in the past). Said their supervisor tried too and couldn't get it to go through. Asked them to run it is credit and they refused. Called the insurance company who said I could use that card anywhere. I get if they don't want my business but why give me the runaround?

Optometry doesn't get any better than this! If staff are not friendly, they are busy giving quick…read moreefficient service. Dr. Morris is always personable. Optometrists can do more now that they used to. Now they can diagnose and prescribe for certain conditions for which they have received special training. Go here for your eye care needs!

From the owner: Caring Eye Care Team inside Walmart serving Louisville, KY. Dr. Morris takes the time to explain…read morethe results of your eye exam, describe your options and listen to your eye care needs. Because maintaining good eye health is an ongoing partnership, we encourage you to ask questions and share your health information, which could be vital to monitoring, diagnosing and treating potential vision problems.

The doctor is the sweetest guy he went out of the way to really take care of his patients like a…read morereal friend and human my parents are his patients and they said they have never an would never go to another optometrist, one of the most greatest human beings you could ever meet!!!

I've even going here before it became Clarkson and I had and emergency today 10/17/25, it was…read moremedical and I've been seen before for medical. But since the new system did not have my information, I was turned away and was not told that I needed it before I came. They would not go ahead and see me and allow my son to go get my card while I was being seen. I mean the person that answered the phone and assisted me was the reason I didn't have it. So that's the least they could've done, it wasn't like I was a me patient. But I will get seen later today and will be searching for a new eye clinic. I didn't appreciate them not seeing me and allowing my son to go get my card, when it should've been in the system and I was in such pain and have been a patient there for years. They could've taken accountability in not telling me,I needed that information.

Very arrogant and casual customer service. Had a pair of eyeglasses made and then had to have them…read morereplaced. Still not worth a salt! Will not go back and would not recommend them to anyone. Mark Smith