My recent experience at McAllen Medical Hospital's Emergency Room was deeply concerning, marked by…read morepatient mistreatment, neglect, and a troubling lack of competence. I was initially evaluated by a recent medical school graduate with only four months of experience, who discharged me with a vague diagnosis of "headaches" and a prescription for nausea--without adhering to proper protocols or completing the diagnostic orders I arrived with. The attending physician never entered my room or spoke with me prior to discharge, relying solely on Dr. Zapien's inaccurate assertion that I had presented for headaches, which was far from the truth. It was only after a family member--an experienced Emergency Room Physician and faculty member at a leading medical school--advocated on my behalf that my discharge was canceled and I was admitted to 4 East. Unfortunately, conditions deteriorated further upon admission. My stay on 4 East was characterized by patient mistreatment and a disturbing disregard for ethical standards. My assigned nurse, Branden, exhibited gross unprofessionalism and moral insensitivity, engaging in unsolicited, inappropriate, and psychologically intrusive commentary that had no place in a medical setting. His conduct demonstrated a complete lack of respect for patient dignity, emotional well-being, and trauma-informed care principles. If you or a loved one ever encounters a similar situation, please know your rights: * Request to speak with the Charge Nurse * Then the House Supervisor * Follow up with the Director of the unit (or the Director of the Emergency Room if you are in the ER) * File a formal complaint with the Hospital Administrator Do not stop there: * Report physician violations to the Texas Medical Board: https://www.tmb.state.tx.us/resources/for-the-public/complaint-about-licensee * Report nursing violations to the Texas Board of Nursing: https://www.bon.texas.gov/discipline_and_complaints_policies_and_guidelines_filecomplaint.asp.html * Submit a patient safety concern to The Joint Commission: https://www.jointcommission.org/en-us/contact-us/report-a-patient-safety-event Every patient deserves competent, compassionate, and professional care--not indifference, incompetence, or unethical behavior. Speak up and speak out. Hold accountable those who have long operated without oversight, lacking basic medical skills, common sense, and human decency.

Was in ICU and for some reason as soon as my doctor was out the room, I would be told by one ICU…read morenurse that there was nothing wrong with me and I'd be out soon. Another unknown doctor came in and told me in a terse tone that people live with my condition. I was moved without my doctor knowing to a regular room, I spent a few hours there and was flown out to a hospital in Houston for open-heart surgery! Ridiculous!!! I'm blessed that my two doctors held their own: Dr. Menon and Dr. Georgiadis.

This is a review about the doctors and P.A.s…read more They are caring and put the patient first.

Not happy. I had a telehealth visit with my PA Edgar Garcia on Friday regarding blood work. He was…read moresending my prescription into my regular pharmacy however I told him they were closed over the weekend. He informed me I needed the medicine before then and what other pharmacy I would like. I told him Walmart Pharmacy in Edinburg off of 281. i hadn't heard anything else from Mr. Garcia or the pharmacy. On Saturday I called the pharmacy to see if the prescription was ready. The pharmacist proceeded to tell me that he tried calling the doctors office because the prescroption is not covered by my insurance. The out of pocket cost was going to be over 500 dollars. He said if we could call the office as well to help out. Well it's a Saturday and they aren't open so I had to call the answering service. In this case they only send the messages through to the on call doctors if it's a life or death situation or what they consider a medical emergency. Well my case is a medical emergency since my potassium is at a 6 and it needed to be lowered. The answering service sent my message through to the on call doctor, which was supposed to be that I needed a cheaper medication that the insurance would cover. Later on I received a message from the on call doctor which i am assuming was PA Adam Ortega wanting me to review the medication. The medication was the same one that had been sent and it was sent to the pharmacy that was closed for the weekend. In other words he didn't even open or read my chart. I then called back to the answering service and left them another message that I needed a cheaper medicine than what is listed and it was to be sent to the Walmart Pharmacy in Edinburg off of 281. The answering service guy said he would send it through and said if the doctor feels this is an emergency he will contact you back. Well I never received a call back or a message back from PA Adam Ortega. It's now Sunday morning and I am without the medication I was needing to lower my potassium since Friday and before Monday. I am going to have to go to Walmart and purchase this medication that is over 500 dollars out of pocket because someone isn't doing their job by reading the chart correctly or by picking up the phone and calling the patient directly. I've always been happy with VMAC and PA Edgar Garcia however, not this time with PA Adam Ortega.

This review concerns the senior workout gym area. Free to anyone 60 or over. Friendly staff ready…read moreto support you with your exercise and fitness needs. There are classes designed for seniors chair fitness, strength building, dance etc. Workout facility with standard machines. The Instructors are knowledgeable and helpful. Wonderful supportive experience.

This is a fantastic family clinic! The staff, as well as doctors are friendly, welcoming,…read moreknowledgeable, and give excellent service. I was also seen in a timely manner. The doctors explain reasoning while giving consultations, and I receive prompt, accurate care. The prices for consultations are also reasonable, with or without insurance. This is my third visit to their clinic, and my first choice when sick. I highly recommend them.

Visiting from out of state and developed a possible ear infection. Walked in and was seen promptly…read more Was in and out within the hour.

I can't even begin to describe the attributes of this amazing place! I've seen multiple doctors at…read morethis practice and each and every one of them are amazing. I just got back from a visit with Erica Robles and the level of caring, concern. Compassion and understanding is unmatched. I've spoken to many people at the call center... And Eduardo stands out. He's just so helpful. I highly recommend this practice.

Top Rated Doctor's Office! I have been to my fair share of Doctor offices, both military and…read morecivilian, but none can compare to the level of service I've received here at Family Health Center of Mission. From the doctors and PAs to the staff, everyone is here to serve and take care of you! Special thanks to Dr. Navarro and Sylvia Bustamante, as well as the staff!!

I was there in March 2025 for no more than an 2 hours for stomach ache and they charged over $…read more52,000. They did 1 cat scan, nothing else. The nurse was upset I declined pain meds and made a rude comment to the doctor insinuating I was lying about being in pain. Months later I got a bill for almost $1000 after the insurance processed their ridiculous charges. Most of the time I was alone in the room without any medical attention. The doctor did not even explain my test results, just said it was inflammation. After reading the results once I had left, I had to walk in there again to ask about the note on the records stating there was plaque in my abdominal artery. Go somewhere else where they don't scam you and doctors actually care !!

when I was told I was pregnant I was told like if I was disappointed in as if they were my parents…read morenot only that they're very unprofessional I overhear the employees talking in the lobby, saying she could've just gone to Walmart to get a pregnancy test it would've been cheaper that is very so unprofessional to say knowing I was there and could hear them then when the doctor came to tell me that I was pregnant, he was talking to me with very low sympathy, not even showing that he cared was just ready to get me in and out, but still had me waiting almost an hour just for a prescription so I could leave the emergency room. This emergency room is ridiculous and very unprofessional. then, Dr. tells me he's going to prescribe me prenatal vitamins and doesn't even prescribe them. I literally just walked out never will come back here again.

I took my older sister who is mentally challenged to Rio Grande Regional Hospital in McAllen…read moreseveral years ago because she had fallen on her right hand/wrist. Xrays revealed that it was broken, and the emergency room nurse told me to take her to Dr. Panday. His office staff waited about a week to get back to me for an appointment. I took her in and he did an MRI as well at Xrays which revealed that the wrist was broken. He told me to wait several weeks to wait to decide to do surgery. I ended up taking her to see him about three times, several weeks apart, when he finally showed me on his laptop where the break was. He said very nervously that he would have to evaluate it to see if she needed surgery. It seems as though every time I took my sister to see him, that he kept avoiding the possibility of surgery, So I decided to take her to a hand specialist who told me that he could not correct Dr. Panday's medical mistakes because the bones and all the tiny ligaments had settled in over a period of about a month. I went to another surgeon who told me the exact same thing. The surgeon told me that Dr. Panday should have referred my sister to someone who could handle the case immediately the the first time he had seen her. It turns out that the second surgeon I saw, told me that he would never accept any of Dr. Panday's patients because of the many patients whose medical mistakes could not be reversed. That particular surgeon had handled many broken wrists like the one my sister had, and it could have been done had Dr. Panday referred us to this second surgeon immediately. But it was too late to do anything about it. Another hand/wrist surgeon/specialist gave me the name of a physician in San Antonio that had written several volumes on surgical procedures for broken wrists that are used in medical school across the country. I decided to call and send him Xrays and the MRIs. We spoke for about two hours as he analyzed them. This particular surgeon was horrified to see that my sister has been abandoned by Dr. Panday simply because he had waited for about four weeks and simply refused to refer us to a highly qualified hand surgeon in McAllen that he knew. After talking to several physicians and others in the medical community, I came to realize that Rio Grande Regional Hospital should have never referred us to Dr. Panday because he is not, and has never been a hand surgeon. As a result of his derelict behavior, my sister's hand is grotesquely deformed with her wrist bent completely downwards and her fingers curled in. She cannot mover her fingers. I have also come to realize that Dr. Panday should have simply referred us to a hand surgeon since he knew that he could not handle my sister's case. I am also convinced beyond a reasonable doubt that he is a quack, and a fraud just trying to make money off the Medicare system since he got paid very well to do absolutely nothing for my sister.

Dr Panday was the best hand Doctor. He was kind and caring and very thorough on examinations. He…read moreseem to know my problems right away and how to fix them. He was very patient and explained what the problem was and how to fix it. I liked his motto" no pain with full use". I was looking forward to my next appointment with him. I will miss him. I am so saddened to hear he has passed away. He was the best hand Doctor in town . My deepest sympathy to his wife, daughter, family and all his office staff. May God give them comfort and strength in the days ahead

This urgent care has a caring doctor; the evening front desk girl was very polite…read more Our family is transitioning a move to McAllen, and our 14-year-old girl got sick; she has a heart issue and must avoid many medications. Cesar Garcia, P.A. at this facility, took the time to look up the proper medication (even very late at night) to prescribe our daughter. He also notified Lee's Pharmacy of how my daughter's heart condition doesn't allow for her to take certain conditions. Lee's Pharmacy also took the time to research, making sure my daughter could take the medication Mr. Ceasar Garcia prescribed her, which she was able to take. Thank you to Mr. Ceasar Garcia and Lee Pharmacy for the care both facilities demonstrated in your fields of expertise towards our daughter's health care.

Horrible service, do NOT recommend coming here…read more Saw one doctor, he told me he didn't know what could be wrong (it was just an ear infection) so he told me to come back to see another doctor. They had me come in 4 different times. Before I left I asked to get my results and they told me I would have to come in AGAIN to be able to get them, and that's when the doctor told me I could just get them emailed. I had gone 4 different times, and had to pay all times because no one there knows what to do or how to communicate. And apparently you can't get your own results emailed to you, and when I called to ask about it, the "manager" was being very rude. She kept saying that she didn't know who told me I could get my stuff emailed, after I kept telling her it was her own staff and even the doctors that told me that. If your own staff and DOCTORS are clearly not in understanding of your own policies, INFORM THEM. Horrible place and horrible staff and horrible service. Sad to say only one of their doctors actually seemed like he gave a f**.