I have been going to Cross Timbers Dental for over 12 years and have always received great customer…read moreservice. With my most recent dental visits to this office, I am having some more extensive dental work done and have had the pleasure of working with Sonya to help me with the scheduling of these appointments and payment/insurance going forward. Sonya has gone out of her way to help me with this process. She gives some of the best customer service I have seen!!! She makes the entire process so much easier plus she always has a great smile!!

It's no longer the same office that I once enjoyed going to. I had been a patient for at least 20+…read moreyears, this includes his first office in FM. My hygienist is no longer there and she was entertaining to say the least. I loved her!! She did a thorough job and my teeth felt so good! A new hygienist (I truly can't remember her name but I know she's no longer there), was the worst I've ever experienced. She was pretty much on top of my chest and I was very uncomfortable with that. Also, the check in process is a thorn in my side. Clients get handed a tablet to verify info. It's very time consuming and not necessary if all my info hasn't changed (insurance, home address, etc). I've said many times that my info is the same. One time I just flat out refused and the receptionist signed for me! I also asked "IF I get a crown today, and have an issue with it tomorrow & have to come back the next day, will I be handed the tablet again to verify my information?" (like I moved over night, lol). She said "yes!" This is the ONLY dental office I've been to that does this check in process. Just a note to Dr. Revering, my time is just as important to me as yours is to you. I'm so done!

I recently had some cosmetic dental work done with Dr. Amin and her staff, Liz and Lauren. It took…read more3 different appointments, one of which was several hours long and involved numbing. Dr. Amin called me the next morning to make sure I was doing alright. I thought that was thoughtful. But being thoughtful is one thing. Being amazing at your craft is another. My new teeth look perfect - the size, the color.... everything is fantastic. I have no complaints. Even Mary at the front desk is super helpful with appointments and scheduling. I would recommend this office for any dental procedure you might need.

Flower Mound Family Dentistry is an unscrupulous office overcharging for services and misleading…read moreabout insurance coverage I called to verify they take BCBS and file claims for payment before booking appointment. Was told that they took it and I would only have to pay $50 deposit which would be deducted from my co-pay or refunded if no copay. In same phone call, I informed them I only needed a cleaning and nothing else since I had just had all x-rays done 6 months before at previous dentist and would have records sent to them. So i paid the deposit, had my old dentist forward my records, and spent over an hour completing all the on-line forms for their office. When I showed up to appointment, they presented me with this HUGE bill to pay before they do anything. When I reminded them about the insurance verification and filing, I was told they did not know how much would be refunded to me by insurance so I would have to pay and then wait to see. Since I felt lied to, I cancelled the appointment for which they charged me $150!

First time here and had a great experience! Everyone I encountered was super friendly and answered…read moreany questions I had thoroughly. Explained pricing before I agreed to anything so I liked that. Definitely coming back for my next appointment!

I had a very disappointing and unprofessional experience with this office, which is especially…read moreupsetting because I had a great visit here last year and was very happy with their care at the time. This year, leading up to my annual cleaning, the office called me multiple times throughout the week asking me to move my scheduled Saturday 12:30 PM appointment to an earlier time (around 10 AM). I clearly explained each time that I work long hours and that 12:30 PM was the earliest I could come. Despite this, they continued to pressure me to change my appointment. On the morning of my appointment, they called again and told me they needed me to come earlier because "the doctor did not want to wait two hours for my appointment." I was also told they "usually close early," which makes me question why they even offer later appointment times if they are unwilling to honor them. I was then told that I would need to reschedule, even though I was fully willing and able to attend my original appointment. I had already rearranged my schedule and stacked multiple medical appointments on my only day off that week specifically to accommodate this visit. Like many working adults, I have very limited flexibility during business hours, and I don't think it is unreasonable to expect a healthcare office to respect a time slot that they themselves scheduled. As someone who works in healthcare, I found this extremely unprofessional and not patient-centered at all. When I later decided to cancel because I no longer felt comfortable with the level of professionalism, the receptionist simply said, "Okay, I will cancel your appointment and inactivate your account. Goodbye." No apology, no attempt to address the issue, no basic courtesy. Patients should not be made to feel like their time is less valuable than a provider's convenience. The lack of respect, communication, and professionalism throughout this entire interaction was shocking. I will not be returning and would not recommend this office based on this experience.

This is a very professional office. Everyone was warm, pleasant and knowledgeable. Everything was…read moreexplained clearly and thoughtfully. The care was the best dental experience I've had.

I would recommend Dr. Leatherwood to anyone that has "dental anxiety", her and her whole staff are…read morewonderful! They always make me feel at ease when I have to come in!

The office staff is great! Dr. Drew always addresses my issues and gives multiple optione. She has…read morenever been pushy and always considerate of my financial situation. I've been coming here for years because of the type of care I have always received. I highly recommend.

I was previously a patient at this practice after my husband had a positive experience here…read morefollowing his wisdom teeth removal. He has no significant dental issues, but unfortunately, my circumstances have been more complex. During a procedure, the dentist inadvertently damaged my front bridge--an expensive restoration that had been carefully placed by my previous provider in Seattle. While I understand that accidents can happen, what deeply concerned me was the way the situation was handled. Rather than acknowledging the damage or offering an apology, the dentist allowed me to leave the office without telling me it was damaged; I had to discover it at home. When I later addressed the issue, I was offered a minimal "repair". Unfortunately, the "repair" left the bridge with a very noticeable permanent defect. Based on this experience, I am not confident recommending this office to others.

Dr. J. Darrell Steele, DDS, MD, provided exceptional care during my wisdom tooth extraction and…read moretreatment for an infection. Because of a previous negative dental experience, I was extremely anxious, but he took the time to listen, explain every step of the procedure, and make me feel completely at ease. His professionalism, expertise, and compassionate bedside manner were outstanding. Crystal and the entire office staff were welcoming, friendly, and professional from my first phone call through my recovery. The procedure was smooth, painless, and I experienced virtually no discomfort afterward. What impressed me most was that Dr. Steele personally called me that evening to check on my recovery, just as he promised. That level of care is rare today. I highly recommend Dr. Steele and his team to anyone needing oral surgery, especially those who are nervous or fearful. They provide exceptional care with genuine compassion

Knowledgeable, professional, and friendly oral surgeon with a wonderful team from the front desk to…read morethe billing dept. Two of our family members have had their wisdom teeth removed here, and the whole experience was as seamless as we could imagine. From our initial visit through our pot-op visit, we felt well informed and cared for. They cover every little detail and really work to make it the best experience possible. I definitely recommend Dr. Steele and his team.

Worst dental office experience of my life. Would not recommend to anyone. The upsell they pushed…read morewas offensive to me.

I have been going here for the past 3yrs. The staff is knowledgeable and friendly. The office is…read moremodern and clean. Special shout out to my dental hygienist Tatia (Tasha)! Thank you for the friendly conversation, helping me keep my teeth healthy and staying on me about flossing! I recently relocated to Houston, and finding another dentist will be difficult because Tatia and her team have set the bar high!

I absolutely LOVE this dentist. I bring my 4 kids here as well and they are so so good with kids!…read moreMy last dentist told me I had 3-5 cavities every time I came in and I finally went to get a second opinion here and they told me I had zero cavities but pointed out (the same spots my last dentist told me there were cavities) and said that we should keep an eye on those spots and to remember to floss in those places better and sure enough 2 years later and those spots are still good! My old place just wanted $$ and I am So glad I found a dentist I can actually trust! When my little one smashed his teeth up into his gums after tripping and hitting his mouth, they fit him in right away and were so good with him! My daughter gets super anxious with all things dentist and doctor and she loves the staff here! 10/10 best dentist ever.

Very knowledgeable and empathetic dentist and staff! They truly care about what is best for you and…read morenot just up selling you. I felt well cared for and comfortable as a patient. Also, they have only the best, top-of-the-line equipment- highly recommend!