Dr Scott showed me how my teeth can be improved and once I agreed to the terms my smile turned…read moreinto a million bucks over the process of a few years. Best investment I made back in 2017.

The medical staff are outstanding: patient, informative, and knowledgable. The office staff are…read morethe same, and are always welcoming and friendly. Would recommend this practice to anyone of my generation who is considering a "late-life" adjustment to your teeth.

We are so grateful for the wonderful care my son has received here. The entire team is always kind,…read morepatient, and welcoming. Dr. Christy takes the time to explain every step of the process so we never feel rushed. My son's smile is looking incredible now. I cannot recommend this office enough to any parent looking for a fantastic orthodontist.

The orthodontic treatment outcome for my daughter was okay, but unfortunately, our overall…read moreexperience with the office was very disappointing, particularly regarding billing transparency and communication during the final financial reconciliation. During treatment, I had to change insurance carriers because of an unexpected job change. At the end of treatment, the office removed the entire Delta Dental in-network adjustment (even thought Delta paid out 77% of my benefit), charged an administrative fee related to filing with the new insurance carrier, and applied charges for bracket repairs that had previously been courtesy-waived. These financial adjustments were not clearly communicated to us when the insurance changed about a year earlier, nor were we given a revised financial estimate at that time. What was most frustrating was that the office had approximately a year to communicate these financial implications, but the adjustments were ultimately applied to my account without prior communication. I only became aware of them when I asked about the account because I had prepaid my portion based on the original treatment estimate. In my opinion, the biggest issue was not the amount itself, but the lack of transparency about how my financial responsibility could change after the insurance change. Communication was equally frustrating. I first raised questions about the account reconciliation in early June and spent nearly two months trying to obtain a clear explanation. Multiple email exchanges did not resolve the issue, and my requests for a face-to-face discussion initially went unanswered. At my daughter's final retainer appointment, I waited more than an hour after the other patients had left before I was finally able to discuss the account. I had notified the office in advance that I wanted to review the final charges, so I found the experience particularly disappointing. To Dr. Christy's credit, she ultimately took the time to meet with me and explain her reasoning. I appreciate that effort, although I still do not agree with all of the financial adjustments. For prospective patients, I strongly recommend asking detailed questions before starting treatment about what happens if your insurance changes, whether in-network discounts can be removed after coverage terminates, whether additional administrative fees may apply, how previously waived charges are handled, and how excess insurance payments are reconciled. Overall, while my daughter's treatment outcome was as expected, the lack of transparency in the financial process and the difficulty communicating with the office at the end of treatment made this a very frustrating experience. Based on the overall experience, I would not recommend this office.

Bringing my son in for his ortho appointment this morning I thought why not write about my…read moreexperience with the doctors and staff here at Garrett and Boyd! We have had a long relationship with this office and it has been wonderful over all these years! Both of my kids have had braces through this office and the experience to this day has always been good and positive! The atmosphere is very professional and the environment and staff are top notch! As a matter of fact the Sweetwater office has been recently remodeled and it looks great! We always like coming here because of the beautiful lake right beside the office complex! It's so scenic and the whole office park is beautiful! The waiting area is very spacious, bright and contemporary and you can help yourself to a coffee or bottled water while you wait. There's always some family friendly cartoon or Disney movie playing on the big screen and plenty of current reading material. We never have to wait very long and the staff here have always been friendly and informative. Cheryl who works up front is very nice and is always eager to answer any questions you may have. If looking for a great orthodontist practice in Sugar Land look no further. Garrett and Boyd are the best!

terrible experience!!! they have a bad attitude, rude, and are very disrespectful. asked a question…read moreand the women acts like you inconvenienced her just because you wanted to know further information. Why so much attitude? They provided no sunglasses to protect the eyes from high bright exam lights used, so my eyes were burning and are still irritated. if I could give zero stars I would.

Hi , normally don't leave reviews on personal businesses , but I feel like people should know what…read morethey're walking into before choosing this orthodontist. I've been a patient here for over a year, and while the care started off fine, things changed once I fell behind on payments. I still owe around $2,000, and instead of working with me or showing any understanding, the staff immediately turned me over to a third-party payment company and refused to help me with my braces or any issues I was having. Recently, my jaw started locking, cracking, and feeling tight after eating, and I called to ask for advice since I still have braces on. The response I got was completely unkind and dismissive. They made it clear they wouldn't even look at me because of the balance. I wasn't asking for a free service . I just needed help with pain that could be related to the treatment they started. It's disappointing and sad to see a place that works with people's health treat patients like numbers instead of humans. Dental and orthodontic work isn't cheap, and sometimes life happens but compassion doesn't cost a thing. I now have to find an orthodontist willing to help me . **btw they offered to remove the braces ( mind you they been popping off even when I was paying ) which should be noted.) I'm not from here so I lost my job and it to a FULL YEAR to get a job . I'm thankfully employed now and as I told her in email ( have receipt ) I said I now have a job can we work something out she said no . I asked to talk to TODD and she said no . Her name is Debra. She was nice at first but not really now . I'm in pain and honestly if I pay the third party .. I need to be serviced . I'm not giving free money . Yeah I have the braces but I haven't been serviced in a year I have insurance at that

Overall, the doctor is professional and skilled -- we've had a good experience with the treatments…read moreso far. However, I had a disappointing experience recently when my son went in to have his wire removed. It turned out to be the office's administrative week, and almost everyone was out except for one assistant. We ended up waiting about 40 minutes, and the appointment was rushed. The next morning, we had to wait another 30 minutes for the removable retainer, which caused us to shuffle our other plans. I understand that scheduling can be challenging, but it would have been very helpful if the office had informed us in advance that it was their administrative week and the doctor was not on site.

First of all, I want to say that the Dentist is very nice and we really liked her. And we chose…read morethis office because of the good reviews. But the office's shady billing practices leaves me very uncomfortable. My daughter had an expander placed and has only had 2 follow-up visits. When I checked my insurance, I found 13 claims submitted, with several for dates when my daughter wasn't even seen. I contacted my insurance, and they told me to file a complaint. Lemke initially told me I owed $800+. After I spoke to the insurance company, that amount dropped to $89, which they said was for X-rays my insurance didn't cover. However, my insurance told me Lemke never submitted a claim for those X-rays. Now they took out my daughter's expander and says she needs a retainer. My insurance says retainers are covered, but Lemke is telling me I need to pay cash upfront and submit the claim myself. What concerns me is that a parent could receive a large balance, assume it is correct, and pay it without realizing there may be discrepancies in the insurance claims. Please check your insurance claims and EOBs carefully if you're a patient there. Make sure the dates and services actually match what your child received. Based on my experience, I would not recommend Lemke Orthodontics and would strongly encourage other parents to carefully review their billing. I will be following up with an official complaint with the Texas state board, texas dental association and the attorney general's office.

Dr Lemke and her office is truly great about everything, expertise, location, service, quality! I…read morehave been recommending her to friends ever since we started orthodontic treatment with her for my kids. Really like this office!

I highly recommend Dr. Kanaan! He is an exceptional orthodontist who truly takes the time to look…read moreat the whole picture and care about his patients. During my son's evaluation, Dr. Kanaan noticed that he had a deviated septum and abnormal growths in his sinus area , He perform CT Scan at no extra cost --something that several other orthodontists had never identified. His attention to detail and thoroughness really stood out to me. What impressed me most was that he didn't just focus on my son's teeth and orthodontic treatment. He recognized that there could be other underlying issues affecting his health and breathing and made sure we were aware of them. As a parent, that means everything. Dr. Kanaan went above and beyond, and I am extremely grateful that he caught something that others had missed. His professionalism, knowledge, and genuine concern for my son gave me a great deal of confidence. Thank you, Dr. Kanaan, for being so thorough and for putting your patients' well-being first. I would highly recommend him to any parent looking for an orthodontist who truly pays attention and cares

Got my teeth cleaned. Asked for a referral for TMJ dentist who was a jerk never gave one just told…read morethe hygienist to send me to medical center. Dentist laughed about my cavity total azz.

The dental hygienist, Danny I think his name is, did an excellent job! Took gental care, while…read morefully removing plaque and other residue from my teeth. Very professional dental office.

I had my teeth cleaned today at Sapphire Family Dentistry in Richmond, and Johnny did an amazing…read morejob. He is by far the best dental hygienist I've had in all the years I've been coming here. The entire office is always clean, and everyone is friendly and welcoming. I highly recommend this dental office.

We took our 12 year old to get an ortho consult. The staff took x-rays and pictures and we saw Dr…read more Halford for less than 5 minutes, who never even looked inside my son's mouth. They then presented a corrective plan that included invisaline for almost $7000. My father in law, who is a dentist and does invisaline (he did invsaline on me years ago), advised us against invisiline on our son, so we questioned this recommendation by Dr Halford and said we prefer tradional braces. Dr Halford dismissed this and gave us some salesmen speech about more advanced technology and they only do invisaline. Having done invisaline myself for 2 years it is not the technology that makes it ineffectual with children, but a lack of discipline to keep removable aligners in thier mouths when the they hurt or to brush thier teeth before putting aligners back in. We were put aback that they would advocate and try to sell us with misleading and unrealistic info on a treatment plan we already said we didn't want (seriously if we were going to do invisaline we would do it for free with my father not pay this hack $7k). He also proceeded to say that he only sees patients with invisaline every 15 to 18 weeks but prefers having pictures sent in weekly. This borders on teledentristry, which is illegal in the state of Texas. My father states he sees patients every 4-6 weeks, which is standard from other dentists we have talked to. When we asked if they did braces at all, they replied we start off all patients on invisaline and if it doesn't work or there is inauffient progress then they start traditional braces. This raised all kinds of red flags, because invisaline is supposed to be able to fix any smile. Then it clicked this is thier hustle they sell the more expensive invisaline even if they know it might ineffectual only to later swap to braces (which isn't included in the original quote) for more money. So these ppl are unethical hacks, who did not do thier due diligence in the consultation and from what it sounds like they don't do it either once treatment has begun. They did not give us the impression that they are interested in helping my son, but only see him as $$$. In the end, we got multiple ortho estimates and Dr. Halford is the only one that recommended invisaline. All the others corroborated my father who said he is too young for invisaline to be effective. All the others recommended trad. Braces. Also Dr. Halford's "more efficient and better" treatment plan was the most expensive option by more that $1500 and longer than traditional braces. Avoid these guys they are like snakeoil salesmen who are looking to take you for as much as they can.

I had a very bad experience with Dr. Halford. This doctor will take advantage of you. After he…read moremade a terrible mistake with my ortho procedure that caused me severe discomfort and pain that also damaged my TMJ. He asked me to come in to try to fix the problem. Then to fix HIS mistake, he asked me to pay for the procedure which was a couple thousand dollars. Dr. Halford only goal is to make money off of you. He is a cold and callous doctor. His staff started out being nice but my last couple of visits before completely stopping to see Dr. Halford they were disgustingly rude. One of them sneered at me every time she saw me. This only shows that they are fake and completely unsympathetic towards patients.

Amazing & professional team at this office. Thank you for not treating us a number & so gentle for…read moreour daughter.

I have been going to Dr. Tan for almost 2 years now for my braces and her whole entire staff…read moreincluding Dr. Tan, and her assistant Wendy to the best receptionist Michelle they are all so sweet, very good and fast. I totally recommend anyone and their kids to come to this office. The atmosphere walking into her office is so positive. Thank you Dr. Tan and team!

Very friendly staff and professional.Dr Gee was very nice and explained the procedure very well.read more

I probably wouldnt go back to this ortho. To start with, note that they have two office locations…read more Jones Rd and Sugarland. They alternate days between the two. So, if you have problems that cant wait, hopefully you'll have a problem on the day they are closer to you. (Note that they dont share records b/w the locations either so if you call the other office they wont know anything.) They dont use email. There are a lot of people moving through his office. Sometimes I get the feeling im a number rather a patient. I rarely see the Doc, its mostly his assistants doing the work and the assistants catching problems / making comments. The offices are nice, clean, the assistants are great and he did finance. Doc is a nice guy but I think he should spend more time with his patients. Finance was helpful, he didnt require it all up front like other locations tried with me.