Something has change in the last year at the organization. The communication is horrible. As an…read moreexample I wild get a text with one date confirming appointment and then a call the day before to confirm I was going to be at my appointment on a different date. I had my annual hearing checkin in December of 24 and was told I would need new hearing aids. No problem, at least that is what one would think. I get calls in January telling me need to be tested now that insurance had approved the hearing aids. Testing had already been done. I took a month to find out what they meant was I needed to come in to review my choices on hearing aids and measure my ear. This had already been done during my testing in December when I was told I need new ones. They had provided the hearing aids I was using and had all the measurements. They couldn't schedule till mid March to pick the ones I had already picked and take a measurement of my ear. This took all of 5 minutes. Signed the paperwork and told it would be about a month to receive them. I contacted my insurance company to change providers for future appointments reviewed the reasons why with them. They agreed to do so. A couple of weeks later I get a call from an office manager in Glendora (Jackie) upset and argumentative that I had filed a grievance. Confirmed I was still going to pick up the hearing aids when they came which I did. I call in April to find the status and am told I would have to contact the insurance company. They could not tell me more. I called my insurance company today, they got the doctors office on the phone and confirmed the office had canceled the order because of the grievance. The also claimed they were refusing future care because of the grievance, which was something I had already asked for. My insurance company approved starting the entire process again with another doctor 10 minutes from my home instead of 45. So if you have a problem and have any medical devices you have been approved for, wait till you get them before you take any other actions. They will not let you know what they have done when they take a retaliatory action against you.

Simply... Good service! Staff, Technicians and Doctors are…read moregood. I have been coming to see them the last 3 years.. Great service Kevin Townsend. Thank you

Great experience. People were knowledgeable and friendly . Shown how to insert hearing aids,…read morereplace the battery and adjust volume 2 different ways. Tech was a hearing aid user and shared helpful tips. I would highly recommend Miracle Ear . I am a very, very satisfied customer.

Excellent customer service. Highly recommended for the entire family. Facility is very nice and…read moreclean.

Kimberly is amazing. She will spend time and work with you to receive the best hearing help. She…read morealso speaks Spanish.

Ericka and destiny are wonderful very friendly and supper attentive! Recommend this place to anyone…read morethat need hearing assistance.

Made an appointment to check for hearing loss and potential need for hearing aids but unfortunately…read morebefore my appointment came I suffered from impacted wax. I called to cancel the appointment but instead Karina said I could come in so she could check my ears with a camera. She was very helpful and nice and took great care of my ears. I would recommend this place to anyone. They are very professional and I am now not cancelling my appointment but I plan on going to them as soon as my ear wax situation resolves. Thank you to Karina who really goes out of her way to make you feel welcome and comfortable while providing excellent service

Unfortunately, my mother has had the worse experience and they were very expensive …read more. She has gone back many times to the Montclair office and Ontario and they have not fixed the issue yet. One hearing aide keeps coming out and out and doesn't Stay in her ear. They did a mold and still a problem. I just want to get Our money back and be done with them. Legally we may have an issue .. My mom is 90 years old and can't be happy with these ear plugs .. so sad

I went here for ringing my ears unfortunately they couldn't take care of it. However, the staff and…read moredoctors were very attentive and I would recommend them.

They made me wait an hour for an appointment with the pa. People whose appointments were after mine…read morewent in and out before me. The receptionist did it on purpose. The staff are incredibly rude don't care about your time!

I would give 0 if I could, and hope this helps anyone in the future. So I found them through the…read morephonak website that does pediatric hearing aids, we were going to HearX but no longer had the pediatric audiologist. So we went to discuss new hearing aids and a hearing test (wouldn't accept Kaiser's audiogram) which is fine. We wanted phonak hearing aids and assuming they knew how to work with phonak hearing aids and wanted to sell us on oticon. They have 0 experience with phonak, and took what we wanted (my ideas for the choice of hearing aids) he could of easily stated they were too strong and recommended a different phonak (which a decent audiologist would do). We come back and purchase the hearing aids, and have them programmed, we walk out and my child is in tears due to being too loud from the feedback. So we go back in 4 hours later and assumptions it was my child having issues with high frequency, they did a test after her being tortured with high sounds from the feedback while trying to program them while on the phone with phonak (of course she will be sensitive to those sounds). So I buy them and figure I would have someone else program them as the audiologist put "NO REFUND" on the receipt, which is ILLEGAL. Made sure that the follow up appointment was after the 45 day trial by LAW. I was unaware of this law until I spoke with a different audiologist. So buyer beware, shady practices! Came back to return them, I was calm and just wanted my money back (it had been 4 days) he asked why and I could only get out they're too powerful, and went on a 15 minute rant about how it's all my fault. Fine I'll take the blame as all I want is my money back. I didn't get to mention they did nothing on the programming of the hearing aids, not even the basics of a feedback test, which was one of the reasons I went back in after we left when we bought them. They're incompetent when it comes to phonak and cannot accept when they make a mistake, so much so wrote a 3 page letter full of lies and cannot even copy the audiogram numbers correctly into the letter. It's been a truly unbelievable experience.

I was referred from VA, I had no idea what to expect, I have been living with hearing loss since my…read moretime in the Air Force. I was met by a very friendly and professional staff, The hearing evaluation didn't take too long and I had a few questions during this process, that were answered and put me at ease, I have neglected my hearing health until it is begining to effect so many other areas of my life, I was given so much information and encouragement that my quality of life could be improved. Thank You Associated Specialist in Hearing Disorders/Hearing Aids

If you have hearing loss, you can't do better than to work with Innovative Hearing. All of the…read morepeople there are kind, patient, and very knowledgeable about their business. I have worked with several providers over the years, but Innovative Hearing is the best. I was referred to them by Dr. Yung, but if your doctor doesn't refer you to Innovative, it's time to find another doctor. I enjoyed working with the Teeles and I got hearing aids that are very impressive to solve all of my hearing issues. Word of advice: Use Innovative Hearing and reap.

STONE Hearing is absolutely the best. I brought my father in (80 years old) to evaluate his…read morehearing and see about a hearing aid. This doctor/wife team is the absolute best. Both are quiet, but kind. They both seem so patient, and really give their time to patients. I had no clue about hearing, hearing aids, etc., until I learned so much from the doctor in the 2 appointments we went to. He evaluated my father, and found the best cost solution he could, and helped us put that in place. He went above and beyond, in contacting a hearing aid company (in Europe) to ask them if they would let him download a program (not available here in US) to help program my dad's hearing aid. I cannot recommend this doctor/wife team more - please go here, you will not regret it.

Christopher Stone fitted me with my first hearing aid ten years ago at Casa Colina. When he started…read morehis own practice, I stayed with the audiologists at Casa but was never completely satisfied. Then I learned about Stone Hearing and went there to have my hearing aids checked and adjusted. Eureka! Chris improved the sound quality and added a program for music. He's absolutely super!!