The Dr is wonderful at this office, I've been here 2 times lately with my mom because she has ear…read morewax build up and so she can't hear with even her hearing aids in, the Dr has had us go to get her ears washed out to remove the wax and the little infection she has on the outer canal of the ear. My mom has been to one dr who was incompetent in removing the wax and so we are seeing a specialist to have them do it then back to Pacific Hearing for the Dr to set her other hearing aid. It's been a back and forth process but he is very reliable and nice and very professional. He knows what he is doing 100%!!

I am so happy I went to this clinic. Didn't realize how much I was suffering. Had 90% blockage and…read morethe doctor was able to clear it for me. I use to wake up every day with a headache and sore ears. This last few weeks my hearing is back and have slept better! Thank you!

Something has change in the last year at the organization. The communication is horrible. As an…read moreexample I wild get a text with one date confirming appointment and then a call the day before to confirm I was going to be at my appointment on a different date. I had my annual hearing checkin in December of 24 and was told I would need new hearing aids. No problem, at least that is what one would think. I get calls in January telling me need to be tested now that insurance had approved the hearing aids. Testing had already been done. I took a month to find out what they meant was I needed to come in to review my choices on hearing aids and measure my ear. This had already been done during my testing in December when I was told I need new ones. They had provided the hearing aids I was using and had all the measurements. They couldn't schedule till mid March to pick the ones I had already picked and take a measurement of my ear. This took all of 5 minutes. Signed the paperwork and told it would be about a month to receive them. I contacted my insurance company to change providers for future appointments reviewed the reasons why with them. They agreed to do so. A couple of weeks later I get a call from an office manager in Glendora (Jackie) upset and argumentative that I had filed a grievance. Confirmed I was still going to pick up the hearing aids when they came which I did. I call in April to find the status and am told I would have to contact the insurance company. They could not tell me more. I called my insurance company today, they got the doctors office on the phone and confirmed the office had canceled the order because of the grievance. The also claimed they were refusing future care because of the grievance, which was something I had already asked for. My insurance company approved starting the entire process again with another doctor 10 minutes from my home instead of 45. So if you have a problem and have any medical devices you have been approved for, wait till you get them before you take any other actions. They will not let you know what they have done when they take a retaliatory action against you.

Simply... Good service! Staff, Technicians and Doctors are…read moregood. I have been coming to see them the last 3 years.. Great service Kevin Townsend. Thank you

After being patient at this location for three years, when I called for assistance with the hearing…read moreaids they had supplied my husband, as they were no longer working correctly, we were dismissed. I was told that they could not help us. They said the warranty had run out a few months ago, and my husband was not eligible for new aids for another year and a half. This in fact was not true as the insurance would have covered the repair, I am certain they should know this, but simply did not want to help. A hearing test would have allowed them to at least adjust the aids to the correct setting. So I also asked for a hearing test, and was told we would have to wait several months for an appointment, with no apology. However, I want to thank them for this terrible disgracefully service because it allowed us to find a wonderful provider, Clear Hearing in San Bernardino, who was able to get us in within a week, ran a hearing test and got brand new hearing aids authorized within two days.

Nice, professional and friendly . I recommend this place to anyone needing this service.read more

STONE Hearing is absolutely the best. I brought my father in (80 years old) to evaluate his…read morehearing and see about a hearing aid. This doctor/wife team is the absolute best. Both are quiet, but kind. They both seem so patient, and really give their time to patients. I had no clue about hearing, hearing aids, etc., until I learned so much from the doctor in the 2 appointments we went to. He evaluated my father, and found the best cost solution he could, and helped us put that in place. He went above and beyond, in contacting a hearing aid company (in Europe) to ask them if they would let him download a program (not available here in US) to help program my dad's hearing aid. I cannot recommend this doctor/wife team more - please go here, you will not regret it.

Christopher Stone fitted me with my first hearing aid ten years ago at Casa Colina. When he started…read morehis own practice, I stayed with the audiologists at Casa but was never completely satisfied. Then I learned about Stone Hearing and went there to have my hearing aids checked and adjusted. Eureka! Chris improved the sound quality and added a program for music. He's absolutely super!!

I was referred to this business through my insurance. Once in the office I was encouraged to use…read moretheir preferred hearing aid solution and get better care than what the insurance would provide. Once I received my hearing aids, there was very minimal instruction as to use and maintainance at the time of acceptance. My right hearing aid has been problematic at least 3 times in the first year. This resulted in only office staff adjustments per their experts. Just over 1 year of use my right hearing aid quit working or charging. I brought both hearing aids and charger to be checked out. No log in of equipment or signage of release. 1- 1/2 weeks later I phoned for an update. Very rudely the receptionist, Charlene, informed me "I told you I will get back to you when it is ready!" I also asked to speak with her supervisor. Charlene said "Lilly" is rarely in the office and was very busy with meetings. I requested she have "Lilly" call me. After 3 weeks I am still waiting. They offer "loaner" hearing aids with a charger when available. They thought the left hearing aid and charger that they gave me were mine--but they were not even the same color! The loaners did not work so I returned them the next day. No log or signage upon return either. 4-5 days later I showed up to office very frustrated. A MIRACLE--they had my right hearing aid! No left one and offered me a NEW charger since they couldn't locate mine. At 3 weeks+ I am still waiting for them to locate and return my left hearing aid!! I am also still waiting for "Lilly" to find 5 minutes in her extremely busy schedule to call me back! For the high cost expended for these hearing aids, one would expect better quality and service from this office.

Place was clean, quite, and the staff was very accommodating. The staff made sure my dad felt…read morecomfortable with his new hearing aids and took the time to make sure he felt comfortable and understood what was going on. Overall a great experience.

Sabrina is amazing! Everyone in the office is kind and patient. My favorite Sonus location thus…read morefar, and I've been a client for over 20 years!

This place has truly restored my faith in professionalism and customer service. From making the…read moreappointments to getting reminders to not having to wait more than 5 minutes to be seen, Sonus has been so refreshing. Everyone here has been great but I have to give a shout-out to Sabrina she is amazing! She is so sweet and compassionate and explains everything with a smile...she is the reason I am leaving this review...to share what a great experience she has been. Thank you to everyone at this office for providing such seamless care.

Returning to this office was the best decision I have made…read more I have always experienced sinus allergies and eventually sinus infections. In 2020, things got much worse, so my PCP referred me to ENT & SINUS CENTER in Rancho Cucamonga. My experience with the practice, from the front desk staff to the telephone service, left much to be desired. However, my doctor, Henry H. Nguyen, M.D., was unbelievably amazing, so I continued my care with him. Fast-forward to 2022: I could not contact anyone in the office; my messages went unanswered, and I went out of my way to stop by for answers. So, I decided not to return. While I continued to follow all of Dr. Nguyen's recommendations for my sinus care, it wasn't enough. I debated going elsewhere, but the thought of care from another physician who had neither a passion for his chosen field nor heartfelt care for his patients simply didn't do it for me. In 2024, I got another referral to a different place, and just as I was going to enter a new office, I decided to call the ENT & SINUS CENTER one last time. Calling again was the best decision I have ever made regarding my healthcare. Thank you for bearing with me and allowing me to share the background. The office has a brand-new team of staff, and the experience is completely different. No more unanswered calls or negative attitudes from anyone. The receptionist was polite and happy when she answered the phone. Emily P.A., Marissa M.A., and Nidhi M.A. went above and beyond what I expected. I continued my care with Dr. Nguyen and Deborshi Roy M.D., and had a Balloon Sinus Dilation back in November of 2024. Both doctors are truly amazing and kind. I am not one to write reviews, and it's been a while since my procedure; however, I think it is of utmost importance to let others know when one finds the right care. I highly recommend this office. You will not be disappointed. Everyone listened and made sure I was comfortable. Dr. Nguyen ordered all the tests needed to provide an accurate diagnosis. The payment process was seamless, and the waiting time and accessibility were great. I highly recommend this office.

The good - so I thought - got an immediate appointment. The staff is friendly and are doing their…read morebest within the confines of their responsibilities and set expectations. This was my first visit. I was the only person in the waiting room. Vacant waiting area and an immediate appointment are generally not good signs; nonetheless, I remained hopeful. I was called in by the medical assistant and quickly received a sinus scan. No one discussed that a scan would be preformed. I have never been to an ENT so assumed it was protocol. However, the lack of transparency & zero discussion about potential costs is worrisome. I know realize that, based on the reviews, I may receive a hefty bill. I'll update if billing is suspect. Waited for PA several minutes. She was nice, seems caring and answered my questions. She was super helpful in referring me to VNG/Vestibular testing for swaying dizziness. However, the delivery and flow of the appointment felt scripted and eventually led to the recommendation of two outpatient surgeries. Post my appointment, I read the reviews and now realize it's the same procedures pitched to the majority of reviewers. Let's just say that I feel uneasy with patterns. The appointment ends with a procedure coordinator, who is ready to schedule your surgery, which I did not schedule. In the end, it felt more like a sales pitch. My assessment could be wrong but I will look elsewhere for continued care. My perception is that the PA and staff are merely working under this care model and are doing their best within that sales focused framework. I will be back to update about billing should I receive any large or unexpected bills from this business. 3 stars because I think there's good people there doing their best but I can't recommend this place for ENT care.

I went in to take advantage of their free hearing test. The receptionist was a delight to talk to…read moreas I was waiting. Brian was my consultant and was very thorough and answered all of my questions. I did not purchase anything today, but when I am ready for hearing aids I will definitely go back to that location.

I had a visit yesterday and it was quick and very helpful for me. I have been having trouble…read morehearing and they offered an appointment not far out at all. The last place offered over a month out... day of appointment went smoothly. Only a few papers to fill out, receptionist was really nice and welcoming! She greeted me with a smile that actually felt genuine and as soon as my paperwork was done I was called back. The Audiologist was really nice too he explained each step before I did it, and allowed me to relax a bit. I had my test and he went over the whole test and I was anxious because I was sure I was going to need hearing aids since my last visit several years ago i was on the borderline of needing one... my hearing hasn't changed, so I assume it is my tinnitus getting worse! He was very nice and explained that caffeine can cause tinnitus to get worse but I rarely drink caffeine so I'm not sure what is causing it! But the quality of care here was amazing! I felt heard... they didn't try to sell me something i didn't need! He explained everything and I left very informed and happy I would definitely recommend that if you are like me and get anxious when you go to a doctor but need your ears checked call here!! It is a nice quiet calm vibe... I felt comfortable and will definitely go again in a year!!