Informative, helpful hints to troubleshoot. Nicholas was patient and answered all my questions and…read moregave examples of other users

I am posting this review for the Redding New West Medical location because the employee handling my…read moreson's prescription works out of this office. My experience involved a medically prescribed Cubby safety bed for my disabled two-year-old son, who has severe headbanging and self-injurious behaviors. In my opinion, what happened raises serious concerns about misrepresentation, falsified documentation and potential fraud. Timeline: March 2026: New West Medical received the prescription and supporting documentation for the Cubby Bed. May: A New West employee told me their mobility/equipment person would contact me to schedule a home evaluation. That evaluation was NEVER scheduled and NEVER happened. I made multiple calls trying to find out what was going on. June 30: After months of waiting, I went to New West in person. I was told Partnership HealthPlan had denied the prescription and that I would receive a denial letter. The employee handling the prescription, who I was told works out of the Redding office and whose name I believe is Deanne, was involved in the request. I contacted Partnership myself and was told something completely different: New West had never submitted the prescription. If it had never been submitted, Partnership could not have denied it. July 7: I returned to New West after learning this. Deanne was on speakerphone from the Redding office. During that conversation, I was told she had dealt with approximately 50 other Cubby Bed requests that had been denied and she wasn't going to spend hours working on something she believed would not be approved. That was extremely concerning. It is not the medical equipment company's decision whether a prescribed item will be approved. The prescription should have been submitted so Partnership could make that determination. The prescription was finally submitted on July 13. July 23: I received an actual denial from Partnership. Because I no longer trusted what I had been told, I requested copies of everything New West submitted. That is when I discovered paperwork representing that a New West home evaluation had occurred on June 5 by the mobility/equipment person for the Eureka area. That home evaluation NEVER happened. No one from New West came to my home on June 5 and performed that evaluation. The paperwork also contained information about my home and child that I say was false. It described my home as single-story when it is two-story, contained information about areas of my home New West had never evaluated, incorrectly described my son's sleeping/supervision situation, and contained inaccurate information concerning his vision and hearing. The only REAL home evaluation occurred after the prescription was finally submitted, when Partnership sent its own person to my home. She actually came inside, observed my son and looked at the area where the bed would go. That was completely separate from the New West paperwork. After discovering the New West evaluation, I emailed the company seeking answers. I then received a call from a personal cell phone saying they were with New West and wanted me to speak with their mobility/equipment person. At that point, I said any further communication needed to be in writing or on a recorded call with everyone's consent. I filed a formal grievance with Partnership. Partnership investigated and stated in writing that New West had "misrepresented" information, including information concerning the home visit and my son's circumstances. This is why I believe this goes far beyond poor customer service. In my opinion, representing that a home evaluation occurred when no such visit took place and submitting inaccurate information about a patient and their home raises serious concerns about falsified records and potential fraud. The appropriate agencies can determine whether it legally constitutes fraud, but I believe it deserves investigation. I have kept the emails, paperwork, dates, denial documents and other records supporting my account and have filed complaints. This involved a disabled two-year-old child who needed medically prescribed safety equipment. Months were wasted while he continued needing a safe sleeping environment. My advice to anyone dealing with New West Medical: Request copies of EVERYTHING they submit to your insurance and check every page. If I had not done that, I may never have discovered the home evaluation that I say never occurred. This experience completely destroyed my trust in New West Medical.

I don't think I can write a review on the letters allowed me??!!…read moreThis company is so Fantastic for elderly Needs!! They cam out to check out my bathroom.a few days later.all kinds of needs stuff installed.and it took only about 2 weeks to get my electric wheelchair. All the people came out.evaluated me. And GOT IT DONE!! $0 COST TO ME!?

I painted a house for the owners. Inside and out. They never paid me anything I paid materials my…read moreguys everything. They came to the house hung over every day Gail the owners wife told me how drunk they were every night. Tried totally blaming me for stuff in her house that had nothing to do with painting. I tried being nice. Told them I would do inside of house for free and I did. They never paid anything for outside either. I helped with their cabinets inside which had nothing to do with job fixed wood and textured everything I could. The other stuff she told me will be in the next review.

Rented a wheelchair to go to Garden of Lights. So easy. Rented it day of & returned next morning.read more

From the owner: SunMedica has developed an excellent industrial reputation for new innovations in the area of…read moresurgical orthopedics, wound management, cold therapy, occupational orthopedics, and sports medicine. Our principal objective is to provide an array of products that significantly improve the standard of care while concurrently reducing procedural costs.

It took them two months to get my CPAP supplies. Then I needed to change out my CPAP machine. Made…read moreme do all these hoops with calling the doctor getting prescriptions, etc. etc. I travel a lot so I use my son's address in another state. They said that because my insurance was there they couldn't do it. And they gave me one excuse after another after almost 6 months. They give you the runaround they're unprofessional and stay away. Just a waste of time.

Had my Bipap supplies ordered April 29th and still haven't received them. Have had excuse after…read moreexcuse why I haven't received them. Very poor service.

I've been going to tigerstrand for 5 or 6 years. I have very bad neuropathy on both feet with…read morenumbing burning and sharp pains. Dan is my doctor sorta speak, he has been making my insoles all those years and never messed up. I'm pretty picky about my shoes they have to be extra extra wide. But not give into looking like medical shoes. He's very patient and it the shoes don't fill comfortable he will return them for a different size or even a different style. He treat you with respect and he wants you leaving with a smile. There office always looks nice and clean.

Started off OK, but I have been trying to reach the Orthotics gentleman (I believe his name is…read moreDan). So far 5 unanswered voicemails in the past 10 days. How do companies like this stay in business?

This pharmacy is amazing. Everyone is so helpful and they are so nice. They go above and beyond. We…read moremoved our prescriptions from another pharmacy because we were not being treated well.

Walgreens on cypress in redding is probably the worse pharmacy I have ever been too. My daughter…read morewas notified this morning her meds were ready to pick up. I stood in line for 25 min with 1 person in front of me. I finally was able to ask for the meds. The tech said " they are not all ready yet" she asked if I wanted to stay..... I explained that wouldn't work and to give me the ones that were ready. Then she told me that none were ready. WTH. When I tried to tell her that the system is sending text messages out to pick up prescriptions when in fact its not ready. Seemed like a tech issue. But then she got snappy with me. Rude and slow. I will never use this place for meds. The entire staff should be reviewed by leadership. This place sucks

I was surprised to find a store specialized for uniforms. Very pleasant surprise. The lady was…read moresuper nice and helpful. They also carry a lot of selections. Would love to go backz

Friendly helpful service with a good supply of uniforms and styles. There were seemingly homeless…read moreand mentally ill vagrants in the area that verbally disturbed us twice as we left in the dark. I'd suggest additional security personnel in this mall.