I trust New West medical with all my supplies they are very kind and have a gentle approachread more

My representative, Kary, did an outstanding job of explaining the details of my new device…read more She also advised me on the PG&E Medical Baseline program, which I was not aware of. I had a very positive experience. Kevin Ryan

I was supposed to get my delivery, i didn't know I had to be at the house. The very first time so…read morethey left, I call back and I asked them when they're going to be in town again, they said we don't know sometime this week. And so I said, okay, and then I get home from work and there's a sorry we missed you tag. So now there's twice 2 times they didn't call me beforehand or let me know when they were coming to my house or when we're close.So it's really disappointing and lazy behavior like you can't call a person.So this is twice now that I haven't gotten my order, and I have to wait a third time for somebody probably to not call me, I've called the manager and left a message twice.Nobody calls me nobody from that company ever calls me, I always call them. This is beyond frustrating.

We have had two purchase experiences with this store. The staff is not properly trained, they do…read morenot know their merchandise. It seems that management is pushing for sales for items on the floor, rather than working with the customer to find the right product for the individual. Also, deceptive business practices. We purchased a lift chair for a 100 year-old with a tiny frame 4' 11", 106 lbs. We were concerned the chair might be too big for her. The sales person assured us, if the chair did not suit her needs, that the items were fully refundable within 7 days of purchase. This is also stated on the bill of sale. The chair was delivered with a swivel tray two days later, it was far to big and also had some minor damage on the leatherlike fabric and the tray was inappropriate for a chair, it was made for a bed. The delivery people took both items back and said we would be refunded minus a 20% restocking fee. We were never told of this fee, there is no signage in the store re this, and the bill of sale makes no mention of a restocking fee, it only mentions the 7 day return policy. I called American Express to see if the credit had come through - it had not. I went to the store 7 days after the items were returned and discovered no effort had been made to refund us. I was able to get a refund less 10% restocking. The sales person did not know how to do the refund and made numerous mistakes which were in favor to the store in the amount of $600.00. I had to use a calculator and check everything she was doing to make sure the amount was correct. We have reported the store to California Department of Consumer Affiars, the California Attorney General's Office, and will contest the restocking charge with American Express. We have asked the CA Dept of Consumer Affairs and the CA Attorney General's Office to require the store to disclose, in writing, and with signage, of the 20% restocking fee.

It took them two months to get my CPAP supplies. Then I needed to change out my CPAP machine. Made…read moreme do all these hoops with calling the doctor getting prescriptions, etc. etc. I travel a lot so I use my son's address in another state. They said that because my insurance was there they couldn't do it. And they gave me one excuse after another after almost 6 months. They give you the runaround they're unprofessional and stay away. Just a waste of time.

Had my Bipap supplies ordered April 29th and still haven't received them. Have had excuse after…read moreexcuse why I haven't received them. Very poor service.

I've been going to tigerstrand for 5 or 6 years. I have very bad neuropathy on both feet with…read morenumbing burning and sharp pains. Dan is my doctor sorta speak, he has been making my insoles all those years and never messed up. I'm pretty picky about my shoes they have to be extra extra wide. But not give into looking like medical shoes. He's very patient and it the shoes don't fill comfortable he will return them for a different size or even a different style. He treat you with respect and he wants you leaving with a smile. There office always looks nice and clean.

Dan and the staff are amazing. I have been coming here for years now and each time I get superior…read moreservice. Definitely recommend.

This pharmacy is amazing. Everyone is so helpful and they are so nice. They go above and beyond. We…read moremoved our prescriptions from another pharmacy because we were not being treated well.

Walgreens on cypress in redding is probably the worse pharmacy I have ever been too. My daughter…read morewas notified this morning her meds were ready to pick up. I stood in line for 25 min with 1 person in front of me. I finally was able to ask for the meds. The tech said " they are not all ready yet" she asked if I wanted to stay..... I explained that wouldn't work and to give me the ones that were ready. Then she told me that none were ready. WTH. When I tried to tell her that the system is sending text messages out to pick up prescriptions when in fact its not ready. Seemed like a tech issue. But then she got snappy with me. Rude and slow. I will never use this place for meds. The entire staff should be reviewed by leadership. This place sucks