Yesterday, I called Richmond Hearing Doctors with a bit of a conundrum and having called three…read moreother practices in town to no avail. Then, we found Sara. Receptionist/Technician Sara listened as I explained a situation, she immediately empathized, and started listing options... real options. She went above and beyond by reaching out to fellow associates at different locations to find us a solution. We look forward to working with Richmond Hearing Doctors in the near future because of Sara's support. If she is any indication of the level of service and attention here, you will be very pleased. Thank you!!

Very professional staff my only recommendation would be to tell new patients in advance that there…read moreis a charge for ear wax removal that their insurance plan may not cover.

Having moved to Virginia recently, I discovered that my hearing aids were not working. I found…read moreHearing Concepts online and was pleasantly surprised by how helpful the owner was especially because I was only a walk-in customer. Janice Fredrick was very kind and helpful, and I would without a doubt highly recommend her to anyone needing hearing aids or services.

Kimberly (the specialist) was very helpful, professional and knowledgeable. I will definitely…read morerecommend her.

Very efficient, friendly and caring. I have recommended to other family members and they concur…read morewith my review. Highly recommended.

Maria is amazing & will work around just about any issue you can possibly have. Kim Fisher managed…read moreto get my hearing aids (I'd lost 3 ... don't ask) discounted by the manufacturer so that, instead of having to pay full price for a 2nd hearing aid that was an older version, I paid 1/2 price for the newest version. All because I'm a klutz! Granted, I can't say they can manage the same for everyone, but they got me in & out, tested & outfitted, all in record time and with the utmost care. I HIGHLY recommend them.

I visited Virginia ENT because I was having an issue with BPPV, and not many providers in the area…read moredeal with it. Upon arrival I signed in, and it took a few minutes to get checked in. Once that was done it took about 30 mins before getting called back. Thankfully they have a huge waiting area I saw Dr. Curtis, who explained why I was having issues. He even showed me on a camera what was happening to cause my dizziness and fixed me pretty quickly! Even gave me some at home instructions in case I ran into more issues.

Good place,not complicated to schedule and doctor are knowledgeable and somehow kind!…read moreI took my one month old and they were very kind with us

Always a positive experience! Been going to Renew about 4 years and the staff are always so…read morefriendly and professional! Very happy with the services! Definitely recommend!

I know having appointments during Covid can be challenging, so I try to cut business owners some…read moreslack. But this facility really dropped the ball during check-in. I saw the sign on the door telling their customers to call and let them know you've arrived, then wait in the car for them to allow you to enter. (We do something similar at my job.) I arrived early, by the way. Well, I did as instructed and called. No answer. I waited a few minutes and tried again. No answer. Then I tried another time as it was now getting close to my appointment time. No answer. I saw other people just walking in. I guess that sign was a suggestion? So I walked in and let the receptionist know that I had followed protocol and no one responded to me. She looked overwhelmed and didn't seem to have a grip on the her skills. (I also check in people at a front desk and it requires multitasking... sometimes I feel like an octopus handling several things at once.) Well, this poor woman was more like a sloth, sad to say. I waited another 15 minutes in the waiting room, now 45 minutes before I was called back. It was my first time here, and I didn't have a good first impression. Jessica took care of my procedure and that went fine. She walked me out and the receptionist who was supposed to take my payment was flustered and couldn't manage it so Jessica check me out and apologized. The stars are for the cleanliness, Jessica, and the price point. But if I were to review the overall efficiency of my experience, I'd give them one star. I found another office for my follow up.

I've been coming to see Janet since I was 5 years old (I'm 23 now) and I trust her and her staff…read moreand always enjoy coming for my appointments with them. Very sweet and understanding employees and they treat everyone like family. I would give it a 10/10 if I could.

Kayla was great. She took time to explain all the new features of my new hearing aids and fit them…read moreproperly so that I think I do not have to return until my regular check up. I am very pleased and would highly recommend her.

PCP Maddie and nurse Skylar are very patient and have very well bed side manor. I have server…read moreanxiety and major depression which already to myself are very annoying/frustrating. Because of that I tend to require a lot of reassurance so I can only imagine what all I put my pcp and nurse through. But even with all my endless questions and constant office visits they never fall short of helping me, easing my mind and giving very informative responses. They both deserve recognition and should be praised for their tremendous, outgoing and caring skills. I would recommend them to anyone but I also have to take into consideration all the time I take up from them lol. thank you, Sincerely Kelsey Fleming

I started coming here about 2 years ago . I've seen Dr…read more Miller and a Nurse Practitioner , Dr. Haywood who sadly has left . (Moved to S.Carolina ) My Son has seen Dr. Turner . All have met my needs and are very thorough . When we do need to come , which thankfully isn't often (apple a day ...) it seems easy as 1,2,3 to get in with someone. Dr . Miller does seem to be extremely busy but I can always get in with one of the other Drs. They seem to care and take time to find out what's going on with you . Asking lots of questions. I've never felt like I was being rushed in and out. The staff up front in friendly and knowledgeable . They are quick to check you in and take your Co Payment . Waiting time before you are ask to come back is about 5-10 mins. They seem to run on time for the most part. Like today I had to bring my son in and there was no one in the waiting area . The front called him right after he signed in and we waited 5 mins before they called us back . The Nurse ( Sharon) checked the normal things ( weight , temp , height and blood pressure) She also came back in to let us know Dr. Turner wouldn't be much longer. ( it had been about 12 mins ) Dr. Turner came in and stayed about 35 - 40 mins . Asking my son how his hunting season went to asking him what brought him in today , and then into a thorough exam. He took his time with my son allowed me to share my thoughts and gave 2 reasons of what could be occurring . I am so glad this Family Practice was recommended to me . Our total time here at the office was an 1 1/2 It really depends on what your being seen for and I do not like to fill herded in and out. Which I nerve do. Dr. Turner is directing us to a path of healing and wellness .