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    Hearing Solutions Hawaii

    5.0 (4 reviews)
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    Honolulu Neuroscience Clinic

    Honolulu Neuroscience Clinic

    3.4
    (27 reviews)
    3.2 mi

    One of my the best neuroscience clinics I have ever been to The attention to my brain injury…read moreissues have been so clear I was kept in the loop with everything and how my test results came back

    Do NOT go to this office. They cancelled my two appointments with NO notice. They claimed the first…read moretime I told them I called them and told them I "changed my mind" and that the second time I called and left a voicemail saying I wanted to cancel. I asked if they could be confusing me with another patient because I never changed my mind and I certainly never called and left a message trying to cancel. They said no and that they wouldn't accommodate me because my chart said I had cancelled multiple times before. I've never had a prior appointment with them so that's not possible. I even called multiple times to confirm my appointment both times before making the drive and never received a call back or confirmation. Both times myself and my partner had to take two days off work to be able to spend the night in Hilo. We had to hire a pet sitter both days. The second time (today), we drove almost five hours round trip only to learn that my appointment had been cancelled and I had been discharged as a patient for multiple cancellations. We were rudely dismissed by their receptionist who was truly awful for no reason and said "welcome to Hawai'i" when I told her I had called to confirm but never gotten a call back. I've met Dr. Russo on O'ahu when I was younger and he seemed like a nice doctor. His receptionists are going to make him lose a lot of patients for trying to blame his patients for their scheduling mistakes.

    Photos
    Guest Room #1: accommodations provided for patients that require overnight studies. Available for patients living on outer regions of Hilo
    Guest Room #1: accommodations provided for patients that require overnight studies. Available for patients living on outer regions of Hilo
    Ida: Medical Assistant/ Receptionist
    Ida: Medical Assistant/ Receptionist
    Ray: Medical Records, DEEG Tech, Back Office Support Staff

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    Ray: Medical Records, DEEG Tech, Back Office Support Staff

    Hearing Solutions Hawaii - hearingaidproviders - Updated July 2026

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