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Head and Neck Associates of Orange County

Head and Neck Associates of Orange County

4.0(4 reviews)
0.6 mi

I had tonsil surgery and dr wells was my doc! He was caring and answered all my questions and…read morerecovered In 8 days

My wife called this office about a week and a half ago to make an appointment for me. She knows one…read moreof the physicians here because they attended college together. She explained my situation and was told I could be seen as a cash-paying patient, so an appointment was scheduled. On the morning of my appointment--just a few hours before I was supposed to be seen--I received a call from the office informing me that they had only then discovered I have a MemorialCare HMO. I was told that because they are contracted with my HMO, they could not see me as a cash patient and that I would have to go through my primary care physician for a referral. I explained that I was happy to pay cash, but I was told that wasn't an option. My frustration is not with the physicians. It is with the office staff and the scheduling process. Insurance verification and referral requirements should have been addressed when the appointment was made--not a week and a half later, just hours before my visit. ENT appointments can already take weeks to obtain, especially when you're dealing with ear pain, hearing loss, and a clogged ear. Because this wasn't handled properly from the beginning, my care has been delayed, and now I have to start the referral process all over again. As a chiropractor who has owned and operated a healthcare practice for many years, I understand that mistakes happen. However, this was a preventable administrative error that caused unnecessary frustration and delayed medical care. I hope the office improves its scheduling and insurance verification process so other patients don't have the same experience.

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Head and Neck Associates of Orange County
Head and Neck Associates of Orange County

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Family Hearing

Family Hearing

5.0(1 review)
0.0 mi

SCOTT DALY is dedicated and very well educated in hearing aids. His expertise helped me select the…read morecorrect hearing aid for my need. On my 1st appt I had just left an ENT Dr. Who gave me a few test and immediately told me to get an MRI because I probably had a TUMOR in my brain causing be not to hear! He was very short with me & I was very upset! I was determined to just get a hearing aid and avoid that RUDE Dr. I entered Mr Daly's office and he and his understanding assistant,Amber, immediately saw how upset I was. I told Scott Daley what happened and to please sell me an hearing aid!! He sat me down and calmly explained to me what a TUMOR could do. He could of very easily sold me an hearing aid instead of taking his time to help me understand I needed an MRI! I took his advice and FORTUNATLEY I did not have a tumor! Went back to Scott Daly's Family Hearing office and bought a perfect hearing aid that fit my need! Thank You Scott Daley for caring more about a person than making a profit!!

From the owner: At HearingLife, we focus our efforts not only on hearing loss and prevention, but on how hearing…read moreloss affects you.  Ultimately, we want you to receive the best care for your hearing and lifestyle needs possible.  Our staff at HearingLife hearing centers spends quality time with each patient and goes to great lengths to ensure that every patient leaves our clinic 100% satisfied.  We don't believe that one solution or hearing aid fits all, which is why we uniquely work with you with attentiveness and genuine care.  We know that fitting you successfully with hearing aids is more than fitting your hearing loss-it is listening to you and your personal needs, taking the time to get to know you and what is best for YOU!  If you're worried about your hearing health or hearing loss, then we invite you to come in to a HearingLife center for a Hearing Evaluation.  Our Hearing Instrument Specialists can guide you as you research hearing aids, are fit with hearing aids, or simply have your hearing evaluated to determine the quality of your hearing health.

HearingLife - hearingaidproviders - Updated July 2026

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