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    Valley ENT

    5.0 (9 reviews)
    Closed 7:00 am - 5:00 pm

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    2 months ago

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    2 years ago

    Dr. Doshi is an amazing doctor! Great patient care and I would highly recommend her to anyone in need of an ENT doctor.

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    Head and Neck Associates of Orange County

    Head and Neck Associates of Orange County

    3.6(389 reviews)
    7.5 mi

    The doctors were phenomenal in taking care of our baby girl . She had repeated ear infections and…read moreher hearing was very bad . We had no idea and everyone made sure to diagnose and treat her. She had a tube placed in both ears and is now thriving . Thank you so much !

    I had an extremely frustrating experience with this office. I was trying to schedule an appointment…read morefor my daughter, but it took forever for anyone to return my calls. When they finally did, they didn't listen to my concerns or understand that I was trying to get an appointment as soon as possible. Instead of helping me, they transferred me directly to the billing department. That's when things got even worse. The billing staff claimed I hadn't paid for my previous visit and charged my card again for the exact same amount. After I pointed out that this was a duplicate charge, they couldn't even find my original payment in their own records. Instead, they asked me to provide the payment receipt to prove they had already charged me. It's unbelievable that a medical office expects patients to keep track of their own billing errors because they can't locate their own payment records. Between the poor communication, lack of customer service, and disorganized billing process, this has been one of the worst experiences I've had with a medical office. It took 5 hours just to get someone to call me back, and another 2 hours to get them to realize they had double-charged me and finally reverse the duplicate charge. What a mess of a system!

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    Head and Neck Associates of Orange County - Dr. Christopher Thompson

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    Head and Neck Associates of Orange County - Call number two.. again waiting on hold just for no one to answer.

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    Call number two.. again waiting on hold just for no one to answer.

    Allergy & Asthma Associates of Southern California - For improvement of coordination of care, communication, and the overall patient experience, we have one location.

    Allergy & Asthma Associates of Southern California

    3.3(147 reviews)
    6.8 mi

    Dr Carr and his staff are outstanding! He is a great physician who provides clear diagnosis and…read moretreatment for patients with significant allergies. I spent 35 years in healthcare and know what great care looks like and Dr Carr and his team are the best of the best!

    Forcing people to pay a $47 balance, $20 of which had already been paid, before their child can…read morereceive their allergy shots is subhuman behavior. I could understand $100+ balances, something excessive, but I've been in 3 times prior complaining about this phantom additional $20 charge, to no avail. Every time they demand I pay, and every time I refuse. They then look in their system and see, yes, I have already paid this $20 school form fee on Xx date. Then I pay my copay and they say they will get someone in billing to look at the charge. Today my wife took my son in and they forced her to pay this $47 balance before they would give my son his biweekly allergy shots. Shameful behavior IMO, over $27 (since $20 we'd already paid and they confirmed this, just their system not reflecting it for w/e reason). It's impossible to get anyone to actually answer the phone, and for billing the only option is to leave a message. We've been going here several years and the service is going more and more downhill. Long wait times past your appointment time were always a thing that annoyed me, now this billing nonsense as well as conditioning my son's care based on paying a less than $50 balance is just greedy and unacceptable.

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    Allie

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    Certificate

    Valley ENT - audiologist - Updated July 2026

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