I arrived 5 minutes before my appointment. I walked up to the person at the front desk. She was…read morelooking at her computer screen. I waited. I waited some more, maybe 3-4 minutes total. No response. I said, "Hello, I'm here for an appointment." She didn't take her eyes off the screen. Silence for several seconds. Then, still staring at the screen (no typing, just staring), "Wait a minute." I waited 3 more minutes just standing there. I decided to take a seat. She still just stared at her computer screen. 8 minutes went by. Then she asked my name and handed me a sheet to fill out. I took the clipboard without saying anything. She gave me an annoyed look, and walked away. The doctor was very professional and nice. I know that "It's hard to get good help," but the doctors there need to know that the receptionist should take her eyes off the celebrity gossip website when patients enter the office. That's not a demanding request. That's just good practice.

There are now three locations for this business which makes it so convenient. I have gone for close…read moreto five years in Shirley and have started to go in Leominster. Since I have a history, I decided it was time to give a review. A couple of years ago I was putting in my hearing aids and left the room for a minute. I returned to find my dog had bitten off the end of the hearing aid. I called and Brian was able to see me the same day and make a repair. They are kind, responsive, listen, and take care of all questions and concerns. Improved hearing makes a positive impact in your life so don't hesitate to reach out. Danielle D

Brian and Sherry are the BEST I've had in 35 years of wearing hearing aids! BEST service,…read moreexperience, and value. Unparalleled knowledge of ALL hearing aid brands, not just 1 or 2. Brian provides expert and highly individualized quality of care. Can't recommend highly enough.

Out of business as of 2024…read more After many years doing business with Tony, I would have appreciated a notice informing me/is you were going out of business. No notification other than a post on your web page and a sign on the door was not "caring" for your patients.

I have needed hearing aids since the early 1980's. Since that time I have dealt with 6 different…read morehearing specialists. None have come close to the professionalism, understanding and accommodations displayed by Medical Arts Hearing. From my initial evaluation, to each and every time I have needed assistance, Tony and staff have been there for me. When you need to hear, hear me now, trust and see Medical Arts Hearing Instruments. Highly and sincerely recommend!!!!

I have to be brutally honest here. I put off getting hearing aids for many years. Now that i have…read morethem I've already gave 2 of my good friends the contact info for Audiology Associates and told them not to wait any longer. I can't say enough about Dr. Russell and Nicole. They were extremely patient with me, took their time, answered all my questions and most important treated me with professionalism and kindness and made me feel comfortable and confident with the product I finally decided to purchase. They didn't try to sell me anything and didn't pressure me either. I told them both that I cany believe how happy I am with my hearing aids today when I saw them for my first follow up appointment. They were great to deal with and I'd strongly recommend them to anyone reading this review. Peace, David

My 4 year old hearing aids were maxed out and malfunctioning. My previous audiologist was unable to…read morefix the aids and only wanted to sell me new ones at an extremely high price. I went to Audiology Associates and Melena easily adjusted my old hearing aids so they were functioning but not optimally.she then described the best option in hearing aids for my profound hearing loss, which cost about half the price quoted by the previous audiologist.The new aids worked perfectly with the settings she programmed. I am now able to hear significantly better than I have been for many years. Thank you Melena

Paul Flynn gets a star because he is a nice man and maybe a good audiologist. I'm not sure. My…read moremother is 93 years old, and Paul inherited her from his predecessor. She is lovely, very disabled, in chronic pain, and quite deaf, except for a tiny bit of hearing in her right ear with an aid. Because she was incapacitated, I brought her hearing aid to Mr. Flynn to be serviced. I got it home, and it did not work even while changing the batteries daily. Subsequently, my mother took a fall and landed at Emerson Hospital and is now at Care One Rehab. She is now more helpless and cannot hear at all. We asked Mr. Flynn to see her there as he does house calls, and he refused. We know he does housecalls because one day my mother waited 45 minutes for an in-office appointment and he was seeing a patient at Newbury Park. When I requested he see my mom, he said, "I can't do that. I am full." If you. know Concord, MA -- you know his office is right across the street from Care One Rehab. I called five other providers who said, "We would come if she was already our patient, but can't do a first visit there." I called Mr. Flynn about this, and he doubled down. I am a licensed mental health professional and if this happened in my profession, it would be considered unethical/abandonment. I'm sharing this in case you are an elderly patient and may end up in the same situation.

I had a problem with one hearing aid; I saw two hearing aid specialists and neither one could fix…read moreit. So, I had no expectations that Paul Dole would be successful. He was warm, friendly and within thirty minutes fixed everything! So far, it's all good. Thank you, Paul.

They are only open three days a week. So if you have a problem on the days they aren't open, you…read moreare out of luck. Sort of seems like a hobby not a business.

Dayna listens, She speaks science in everyday English. She knows her craft in detail and applies it…read moreto fit her clients needs. Her receptionist is one of the best meeters and greeters I have ever met. And not insignificant for this 90-year-old guy, parking east easy and steps from the office door. I am a multidecade user of her services. Graham W June 3, 2026

Dr. Woods office is very welcoming, professional, and goes above and beyond to make sure you are…read moregetting the most out of your hearing care. The staff is always pleasant and appointments are handled on time. Dr. Woods herself is knowledgeable and listens! A huge thing these days!! It is obvious that Dr. Woods loves her job, and that makes the appointments that much better. Had my first issue where one of the hearing aids was no longer producing any sound. called the office, and was in the same day for a very quick repair. pleasantly surprised that they could replace the receiver on the spot and didn't need to send it out!

I lost my hearing aides, they were still covered by the lost or damaged agreement. I called the…read moreoffice and told them, gave them my credit card # to pay the deductibl. I was told that they would be in the office within the week. I am now in week number 7 trying to get my replacements. every time I call it's a different story. I would highly recommend that you find a more reputable doctors office

II have ALWAYS been impressed with the care and knowledge of your staff. Literally everyone I've…read moreinteracted with have been superb and I would highly recommend Hearing Life to my family and friends.

I've been wanting to write this review for some time as I greatly appreciate those who give…read moreexcellent customer service. My father, who is 95, has severe hearing loss and has been seeing Paul Dole at Flynn Associates for many years for his hearing aids and evaluations. It had been some time since my father was in, both hearing aids were lost at a recent stay for care and it took time to gather funds for new ones. It was my first time bringing my father to his appointment and it was a pleasure to meet Paul. He's friendly and inviting and he offered for me to sit in on the appointment. I enjoyed watching him test and fit my father for the new hearing aids. The two were like old friends which I found touching. At the end of the appointment Paul asked my father if he could hear him and he said yes. Paul then said "welcome back" and my father said thanks and they both chuckled. That was one of those moments I won't forget. My father could hear again. Words I put here could never relay how significant that is for him, the family, medical people and those he meets in public. Paul recently was generous with his time when there was an issue with a part on one of the hearing aids and I was very grateful for his quick remedy of it. I highly recommend Flynn Associates for their expertise and for their caring and friendly service. My father and I look forward to seeing Paul in 2023!

I had hearing aid insurance through my company and Flynn Ass. was in the insurance network…read more Unfortuately he attempted to sell me my hearing aid.. direct, for a cost of $3,200 vs. the $399 that my insurance would pay!! I would NOT recommend doing business with this company!

Audiologists are fine. Receptionist (Carlos) is a nightmare. Rude, unprofessional and incompetent…read more If this place had decent management he would have been fired long ago. He has no clue how to answer the phone and respond to questions. Can't understand how he keeps his job. Always confrontational. He thinks he's the gatekeeper. Does his best to not book appointments.

Sorry David A. I believe you have the wrong Clinic! i strongly disagree with you, i have been with…read moreMass Audiology, for since 2014, and have had many encounters with Carlos, and in my opinion he is one of the most kindest and professional person always caring with what ever i need together with the Audiologist John, they always go out of there way for there Customers and will not stop until any issue is solved when it comes to there Customers, they are the best i have encountered and i have been to enough Hearing Clinics, i would gladly recommend this clinic to any one, in fact go there and see for yourself, prepare yourself for the best experience you have ever had in a clinic setting, Thank you Carlos, and John, keep up the great work Mass Audiology, should hire more people like you guys.