All the caregivers at Smiling Heart are kind and professional. They are taking very good care of my…read moreMom. They genuinely care about my Mom's health and well being. I am so thankful for the owner Doreen and Rose. Neighborhood is nice too. The only reason I'm not giving 5 stars is because the food is a bit bland.

A former resident of a rooming house I'm Resident Manager of was transferred by State Case worker…read moreto Smiling Heart. He was in petty bad shape with mental breakdowns, lack of personal hygiene care, not getting regular meals. Within 10 days of moving into Smiling Heart he looked and acted like a new person! Getting regular healthy meals, being bathed regularly, and lined up with medical care made all the difference. His countenance has been lifted up several levels, so I can't emphasize enough how wonderful the staff is there. I highly recommend them to any family looking for quality care of one of their special needs family member.

My father-in-law became a resident at 97th Ave AFH after a fall and he was not able to live…read moreindependently any longer. 97th Ave AFH is such a blessing. They take care of the resident like they are family. I can drop by anytime of the day and the house is clean and always smelled of home cooking. I highly recommend them.

From the owner: Residential care facility that provides 24/7 care for clients who need assistance with activities…read moreof daily living such as bathing, dressing, grooming, meal preparation, laundry, housekeeping services and medication administration. The facility provides in house primary care provider, physical therapy, occupational therapy, speech therapy and wound care. The staff consists of registered nurse, nurse assistants and certified health care assistants. If your loved one needs a home like residential care facility with exceptional staff, make an appointment for a tour today!

After having a loved one at this facility for 2 years, I made the decision to move her to a more…read moreprivate facility to get more personalized care. I also made the move because I had zero confidence in the current administrator and his ability to keep the needs of my loved one. In the short time he has been in place, I have seen morale go down, resident families complain and complaints filed. In my opinion this person is misplaced and not qualified for this position. I voiced my concerns to the ownership group, it's up to them how to address them. In my dealings with the administrator, I found him to be rude, arrogant and condescending. He does not interact with family members, rarely interacts with resident and his follow up is horrendous. He will give you all the right buzz words and corporate talking point, but does nothing to back them up. I would not recommend, at this time, placing a loved one in this facility.

I can't say enough good things about Hearthside Manor. Nine months ago, when we could no longer…read morecare for my mom in our home, Hearthside truly became her new home. Because of its size and the small staff-to-resident ratio, Hearthside Manor provides an intimate, homelike setting with generous amounts of individual attention from the caregivers and communication based on a resident's current needs. When my mother moved in, the staff and caregivers worked together to understand what would make her comfortable in her new surroundings, physically, emotionally, and socially, and input from the family in this process was sought out and valued. When she returned to Hearthside from a recent hospital stay, everyone had to work through that process once again--but they did, and she has settled back in to a little different routine. There's no one-size-fits-all agenda at Hearthside--each person is treated with individual consideration and respect. While there is a routine in place which creates order and calm, there is also flexibility for individual needs and tastes. For example, those with dementia often don't have typical sleeping patterns, and while this can disrupt the average household, it is graciously accommodated in this setting. One of the caregivers often will simply sit on the couch with a wakeful resident after everyone else is in bed and share a cup of hot chocolate and stories until sleep comes. The confusion and emotions that surface from time to time are always met with reassurance and kindness. Family and friends are encouraged to stop in at any time and are made to feel at home with their loved one and the "family" that is made up of all the residents and staff. There's always a story to tell--what's been going on and how the family member has been doing since you were there last--and there's lots of laughter! It's so heartwarming to watch the genuinely gentle care from the staff as well as interactions that occur between the residents from time to time. I never walk out the front door without a smile on my face and a grateful heart for the people who make this a wonderful home for my mom! Hearthside is always clean, the food is good and nourishing and creatively prepared, the grounds and building are well cared for, the facility is safe and secure, the staff are happy and get along well with one another and the residents--it's a wonderful place!

Tacoma, Wa, Gravelly Lake…read more After the manager spent time asking an abundance of questions they sent caregivers that were unqualified for the tasks in which they were sent. I cannot imagine why they would ask height and weight of the patient and then someone who could not transfer that person safely. Seeing my loved one dangling from a bed, and commode was very disturbing. One caregiver spent a considerable amount of time frisking the home under a surveillance camera and finally decided on one item, which he tucked in his shirt and went away with. We did not pursue this, it was invasive but we were troubled with something far more important, our loved one. I cannot imagine what this care person's his life was like before this job and I refuse to pass judgement, but it was very unsettling. The last caregiver they sent was a diarrhea of the mouth and had no consideration for the family, and kept showing pictures of her "show chickens" even after being asked two different times to stop. She did not respect the patient or any of the family even after being directly told of the wishes. Would I use this agency again? Never. Not enough oversight, poor staffing and many many of the caregivers had very poor oral hygiene, which is really unfair to the patient who cannot speak up or avoid the smell of halitosis and gum disease.

This agency did a great job of caring for my Aunt for over 5 years. They are local and I liked…read morethat. Not a franchise and very responsive. Our caregivers were all delightful. The nurse who also came out from time to time was wonderful. We could not have kept her home without their help. Thank you.

I reached out to Trish for advice when it was hard to know where to turn. She was extremely…read moregenerous with her time during a free consultation and had good ideas, then followed up with her suggestions in writing with no hard sell for her own services. She's very willing to talk even if you're not sure what you need.

I highly recommend Patricia Throop and ElderCare Consulting. She provides a truly valuable and…read moremuch needed service to anyone needing help with decisions and care for aging parents and other loved ones.

I found out about Home Instead from a neighbor. My mother needed some home care services beyond…read morewhat I could provide for her. They were very quick to respond and get someone for us to help with my mother. They explained the process very well and we loved the person who came to provide the care! Their scheduling, billing and customer service has been excellent!

Had it not been for Home Instead, my husband's transition from life to death would not have been…read moreeasy.. for either one of us. Their level of professionalism, compassion, caring, and service cannot, in my opinion, be improved in any way. I want to shout out a huge Thank You, personally to: Christine, Frank, Caroline, Angela, and Sarah for taking such good care of us from April 27th to May 4, 2023. You all are truly angels, and now, happily, special new members of my family! I will never forget what you have done for me and Scotty!!! Stephanie Anderson