I highly recommend this company for your fireplace needs. This company actually responds to your…read moreemails, phone calls and when they come to service your fireplace they are professional and soooo very knowledgeable. Ted the gentleman that fixed my fireplace, I truly can't express how great he was. I can't imagine anyone doing a better job and for this I am so thankful. Also, I felt that there pricing was fair and honest.

Just had our 1970's gas fireplace replaced with a new much more efficient model. I couldn't be…read morehappier from the shopping at their showroom to the inspection/measurement in our home and finally to the installation, all the folks were professional friendly and knowledgeable. Our chilly great room is now a cozy nest.

We were sent here by Dale, our favorite helpful hardware man at Rylee's Ace. I was a little wary…read moreafter reading the bad reviews, and so was pleasantly surprised. The owner Larry was helpful, friendly, and patiently let us take our time and walk around in circles no fewer than 14 times as we decided upon the right tools for our new wood-burning fireplace. He chatted with us affably and the whole time I was thinking "What? How has he gotten such poor reviews of his bedside manner?" (He confirmed he was the owner, too, so it wasn't like we were dealing with a different person). Also, I the prices were much lower than I expected for a sturdy, well-made, high-quality tool kit (under $300 for a four-piece kit plus stand/holder). Not sure if/when we'll need to go back, but I highly recommend it for anyone looking for any kind of fireplace accouterment.

HORRIBLE CUSTOMER SERVICE. Don't walk, run from this…read morebusiness! I bought a very expensive direct vent fireplace from them. The pilot went out and wouldn't light again. Had a service tech come out and install a new thermo-coupler which was not necessary.The fireplace still would not light. He proceeded to rip apart all of our drop ceiling tiles looking for the gas line. He didn't bother to replace them when he was done. 15 minutes and $185 later , he said I needed to call a plumber because it wasn't getting gas. I called a plumber, gas is fine! Call Kett's , oh well, too bad. They told my wife to disassemble the back and start touching wires together. ARE YOU FREAKING KIDDING ME??. This fireplace was not cheap, only Kett's attitude was cheap. Terrible business.

Terrible customer service. Ordered and paid down payment in November 2024 for two gas fireplace…read moreinserts we were told would be installed prior to Christmas. Called after New Year's and left a message. Drove to their store in a snowstorm after no return phone call to be told parts were on backorder. Finally called to schedule install, when the installers showed up they didn't have all of the parts needed to make the living room fireplace safe to operate. Install finally finished two weeks later. Installation crew was great, everything else was so thoroughly unacceptable that it seemed like we were in an episode of punked. There are plenty of places to get fireplaces in the area, I wish we had read reviews prior to picking this terrible excuse for one.

If you can purchase fireplace equipment anywhere else, do so. The lack of customer service is…read moreastounding, as well as the installation charges I was not made aware of. I ordered a gas log fireplace set with glass doors in the fall of 2022, and they completed the installation this spring just in time for warm weather. The gas log set was available, but according to the Flame Center, they have to wait until the glass doors arrive so they can make one installation trip. The doors were on backorder. I asked to have the logs and gas installed, and they said NO, it's not our policy saying we have to wait for the doors to arrive. Subsequently no fireplace all winter. It's a backwoods organization with no idea about customer service, so go elsewhere.

We just had our fireplace serviced,Sam did a great job! cleaning,inspecting and testing.He took…read moreextra time to not only clean the glass but scour it so all the stains were gone looks great! Thanks again

I had my fireplace inspected and cleaned by Sam. Great job. Very pleased. Sam gave me great advice…read more We will definitely use Sam again.

Been using them for years, amazing work!! Trust them for all our brick work as well. Lots of…read moreexperience!

Highly recommended. Professional service. They were able to diagnose and repair my chimney quickly…read more(even during the winter).

Their Rockford location gave me great advice on maintaining my fireplace without incurring…read moreadditional service calls

From the owner: Fireplace Gallery stands out because we combine decades of experience with a hands-on, personal…read moreapproach. For over 40 years, we’ve helped homeowners, builders, and designers across West Michigan choose fireplaces, stoves, and outdoor living products that truly fit their spaces. You work directly with knowledgeable project managers who guide you through design choices, framing and venting details, installation timelines, and everything needed to get the job done right. With six Michigan showrooms and one of the largest selections of premium brands, many with live burn displays, we make it easy to see and feel the options. What makes us unique is simple: honest guidance, clear communication, and genuine care from start to finish.