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    Heartland Hospice Care

    3.0 (4 reviews)
    Open Open 24 hours

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    Brookside Rehab and Nursing Center

    Brookside Rehab and Nursing Center

    2.1
    (7 reviews)
    1.2 mi

    My father was in the Memory Care area for six months. It was a hell hole. Management apologized a…read morelot, but the staff in the back for the most part didn't care. They were on their phones at the desk and never looked up when I went to ask a question. I regularly heard the staff making fun of the residents and their families. My father was often in soiled clothes and everything he owned disappeared. The entire placed smelled of urine. We were lucky that a bed came available somewhere else.

    It has taken me several months to write this review. When my dad entered care for the first time,…read morewe were extremely emotional. Bianca, the admissions person at the time sold us on the facility. When my dad went to Northside(locked memory care), they lost his belongings, his roommate kicked him out of his room in order to hang out with his girlfriend, and he was bullied. We brought up our concerns and Bianca, who had been promoted offered to try him in Southside. Bianca always tried to work with us, but when she went part time, all bets were off. He received good care on Southside, but they wanted him out because he was too difficult and required too much care. My dad fell while in Southside due to dehydration and was sent to the hospital. The hospital released him a few hours later and I drove him back. The nurse was livid. Soon after that we were told he needed to go back to Northside. The first night in Northside, everything that my dad owned disappeared including his blanket with family photos on it. A couple things returned( not the blanket with his picture on it), but every replacement I brought disappeared. While I knew this was a possibility, I did not realize that everything would be gone and no one would care because we signed a paper acknowledging they weren't responsible for missing items. My dad started loosing significant weight. The food was terrible and they were not given several of the item that were listed on the paper/menu. Bread was listed and they never had it. I overheard a nurse tell a resident on the Southside that that she would have to speak to management because they don't provide bread. No one really paid attention to whether he ate or not and other residents started eating his food. We began bringing him extra meals and water every time we came to supplement. He lost 30lbs. A large amount of the residents just stood at the nursing station. Several times that I visited, the nurses were on their cell phone and ignoring the residents. There were a few nurses who were completely dedicated, but they couldn't handle the whole group by themselves and management did not work nights or weekends to make sure that the residents were taken care of. Almost every time I visited, there was feces on my dad's bed linens, clothes and occasionally his other items. He was rarely dressed in his own clothes and they were falling off of his body. Multiple times he had a dried crusty diaper on that was hanging half way out of his pants. We were told that they went outside which is one of the reasons we really liked the place. They never went outside and never did the activities listed. If he wanted to go outside, we had to find a nurse willingly to let us take him out and then hope they remembered we were outside because we would be locked out. His was given multiple drugs one of which needed to have his blood pressure checked which they neglected to do and had to send him to the emergency room where they discovered that in addition to dangerously low blood pressure he was extremely dehydrated. My mom and I were 4 hours away, luckily other family members weren't. While visiting, one of the nurses, not realizing that I was there. Started making fun of my dad. He did this twice in the same day. I spoke to him the second time. I caught him a third time yelling at my dad because he was annoyed by his presence and then continued to talk about him to the person he was on the phone with. We were intermittently notified about drug changes and injuries. Some injuries to my dad's hands we knew that he bruised easily on his hands when he bumped them. One day when we were changing his clothes because he had been in the same dirty clothes for three days, we noticed a palm size bruise on his upper arm we were never notified about. I couldn't sleep and had nightmares about my dad being at the facility. I would go to work crying every Monday morning. We would not have kept him there if we had a choice and worried if we reported them there would be repercussions. I know that he will eventually die, but I was convinced he wouldn't last a year in that facility. The minute we could move him, we did.

    Heartland Hospice Care - hospice - Updated August 2026

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