I've visited numerous facilities, and I'm delighted to say that this one stands out as one of the…read morebest in the region. A special mention goes to Miss Gianna, Odell, and Abby from the activities department. They truly excel in their roles and deserve recognition for their hard work and dedication. As I observed their efforts, I can confidently recommend this facility to your family members.

I've been to a lot of facilities and seen a lot of activities directors but I've never seen one…read morelike Miss Gianna she's very good at her job and she cares very much about her residence and honestly, I think she deserves a raise for all the hard work and leadership she does this place would be in shambles without her. I would trust her and the activity's department with my life definitely recommend this facility.

Special shout-out to Ola Sharif! My mother's daughter was getting married, and Ola went above and…read morebeyond to ensure she could attend. She coordinated my mom's release, medications, and care upon her return from the wedding--all in a single day and with very little notice. Thank you, Ola! Big hugs!!!

My father passed away, so now I feel comfortable writing a review on this facility without fear of…read morehim being mistreated. This place might be okay for someone who is more able to care for themselves and can walk around on their own, etc. However, if you or your loved one require true constant care and supervision, I would not recommend this place one bit. My dad was admitted due to him having terminal cancer, and all the other medical issues that come with that. He suffered many strokes, so he had some confusion at times, and over 6-7 months became less and less mobile. The last few months he could not walk on his own more than a foot or two. He was a fall risk almost the whole time of his admittance. From the very beginning I noticed major issues with this place: 1. They were not coordinating his appointments/transportation adequately and he was missing them at times. 2. he needed help to get to the bathroom as he was a fall risk, and he would tell me all the time that he would ring for the nurse to come help and it would take them way too long to get there, which resulted in him just trying to go on his own and then he would inevitably fall. 3. He was a fall risk, and yet they had him at the end of the hall farthest away from the nurses station, and when he would ring for a nurse they were not punctual. 4. One day I came to visit, and I walked into his room to find him on the floor. This was truly traumatic for me, and he had fallen out of his wheelchair. They left him sitting in the chair after his dialysis appointment, instead of bringing him to his bed, he tried to get up to go to bed and fell. This resulted in a hospital appointment because he had a deep gash on his head from the fall. I mentioned that he fell out of the wheelchair to the staff, but I was brushed off. I should have taken a picture as proof, but I was so flustered in the moment that I didn't think to do so, and then I was put out of the room when the nurses came to help him up after I informed them he was on the floor.... God knows for how long because they do not do regular room checks... even for a FALL RISK person. 5. He was moved to a new room at the end of his stay, and when I came to visit, all of his belongings were still in boxes. No one could be bothered to open up his stuff so he had access. Yes it was mostly clothes, but he also had some snacks and enrichment items, that were just in boxes. 6. He passed a week ago, and no one has bothered to reach out to me, my mother received a phone call to let her know, but me - nothing. I am the main POC. Not even a condolence phone call. Don't get me wrong, some of the nurses were okay, and the last two he had in his new room seemed very nice. But overall, this is not the place you want to be when you need more attentive care. They don't care.

Encomass exceeded our expectation in every way. My sister felt genuinely cared for by PT, OT and…read morenursing team. But what really stood out was the case manager Thu , she communicated with us so thoughtfully and kept us in the loop. Thank you to this wonderful team.

DO NOT send your loved ones here!! This place is horrible. My 84 year old mother was sent here from…read moreLandsdowne hospital and stayed for about 2 weeks. While she did make some improvements in her mobility she was not able to transfer out of her bed or wheelchair without assistance. She also wasnt able to walk independently with a walker during her last PT session yet they still seemed to think 8 hours of in home care upon returning home would be adequate. They sent us with a wheel chair that she cant even use because due to her arthritis she cant bend her knee enough to use the foot rests!!! They didnt give me a list of equipment I needed to get (aside from wheelchair, walker, and bedside camode) when her in home caregiver arrived this morning (her first morning at home) she asked about a lift belt and she was shocked they didnt send her with one. My mother ended up back in the ER after a sleepless night for both of us with her in so much pain. Encompass refused to take her back and her physician there blatantly LIED to her ER Dr about her abilities prior to discharge. The DR in the ER absolutely didnt belive them as she has eyes on her now and can see how in pain she still is. What they have done is criminal and I am FOURIOUS that they would out right lie to cover their asses. Believe all the one star reviews and try somewhere else, the hospital is now working on getting her transferred somewhere else with, hopefully, competent staff. STAY AWAY is my only advice here.

I would not recommend Heritage Hall to care for an elderly relative. My father was there for a…read morecouple of months and it was a terrible experience. We had problems with both the staff and the administration. Most of the nurse assistants were very nice and helpful but they are overworked & short staffed and my father would often be neglected by them. I would have to go find someone to assist him in urinating, etc., and that often turned into an extensive search as often not a single staff member was in sight. I am a male and one of the nurse assistants, a black lady named Sarah, made sexual advances towards me on several occasions. She would grab me in a bear hug and rub her body up against mine and attempt to kiss me on the neck. The first time it happened, I just pushed her off me and thought she got the message. The second time it happened I complained to the Social Services Director, a lady named Maureen, and told her what had transpired and that I was offended by it. Maureen was very rude and actually made a joke about it and said that was how Sarah shows affection. Sarah continued to work there even after this. Also my Dad had given Sarah some peanut brittle for Christmas and after it was gone, she started bugging him for more. She was relentless to the point where he really became upset by her persistence. I also complained to Maureen about this but as in the other issue, she just brushed it aside. I had elected to do my father's laundry instead of having it done on site by their laundry service. My father's clothes started disappearing and to the point where we lost about a dozen articles of clothing. Apparently even though I had notified them I would be doing the laundry, his clothes were still being picked up, taken to their laundry area and then mysteriously disappearing. When my father finally left the facility and came home, I wrote Heritage Hall a short letter regarding his missing clothes & that I would like them back but they never responded. Plenty other facilities to choose over this one and I would certainly not recommend Heritage Hall.

I was attempted to have my father admitted into their skilled nursing care facility and they kept…read moretelling me that a 2014 workman's comp claim was halting his admittance as it was documented as his primary care insurance. I spoke to Medicare who confirmed that this claim was NOT his primary insurance. I also spoke with the workman's comp commission, who faxed them all of the pertinent information for him to be admitted. They still swore this was his primary insurer, which it is not! He was hit while driving a work truck and they awarded him a lifetime award for his knee injury, which is out of his control. The only way to have this removed is to have my father engage in a negotiation settlement. He is in the hospital and has been pending discharge for days! How can he engage in a settlement when he needs to help! 48 hours of efforts for them to tell me NO and for them to be unwilling to help- TERRIBLE CUSTOMER SERVICE! Imagine someone without resources trying to navigate this difficult process, they should be ashamed-- they are supposed to help others, not make it worse!

There aren't enough superlatives to describe the care my husband received at the Adventist…read moreRehabilitation Center in Silver Spring.  Everyone is caring and focused on getting the patient healthy and maintaining a stress free environment so you can focus your energies on healing.  They all work as a team.  Dr. Thorpe, in addition to being an extremely skilled physician, he is thoughtful, caring and attentive. He makes you feel as if you're his only patient taking whatever time is needed to answer any questions and keep you informed of the treatment plans. My husband came to the center unable to walk because of spine surgery and with a diagnosis of a blood disorder.  As a result of Dr. Thorpe's thoroughness, it turned out that there was no blood disorder.  The usual blood tests provided inaccurate results. The physical and occupational therapists were equally caring and skilled. The therapies had him walking and slowly becoming self sufficient. The nursing care cannot be praised enough.They were always responsive to his needs and often checked in just to see how he was doing. Our care navigator, Ms. Enitan Macarthy worked to maintain quality care and made the transition home seamless. We owe a debt of gratitude to the entire staff for getting my husband functioning well enough to come home.

I had gone to a doctor after suffering from chronic (and ever worsening) vertigo, and he sent me to…read moreYuliya for vestibular rehabilitation. I've only had two sessions with her, so I can't speak to the results yet, but she is awesome. She did a thorough evaluation and did not write off my symptoms as BPPV (as virtually every doctor I've seen about this has done). She really took the time to listen to me and to design a therapy regimen that targets my specific situation. She has a great manner and answers the thousands of questions I throw at her. She recommended six sessions, so I will update with results after I have finished.

I had a great experience at this acupuncture clinic. The doctor was professional, patient, and took…read morethe time to understand my condition before starting treatment. The staff was friendly, and the clinic was clean and welcoming. After several treatments, I noticed improvement in my pain and overall well-being. I appreciate the personalized care and highly recommend this clinic to anyone looking for acupuncture treatment.

I just went today for my first appointment. The forms you have to fill out are very specific. The…read moreatmosphere was nice and relaxing. The staff at the front desk were very warm and welcoming. They will do a consultation first and get more details. Then bring you to a room. The women that did my acupuncture was very knowledgeable and made me feel comfortable and explained what would happen. It's interesting how our body's work and how the body needs balance to work better. Will definitely make another appointment

My daughter has been going to physical therapy at the Germantown location. The staff have been…read moreamazing. They are very helpful at the front desk and we have never had to wait more than 5 minutes for her appointment. The PT that we work with (Blessing) is so knowledgeable and patient with my daughter. She makes sure to listen to her when something is painful and adjusts her approach. I would highly recommend this practice.

I've been to NRH two times. The first time for my ankle when I fell and most recently for a…read moreherniated disk that was causing me tremendous pain shooting from my shoulder to my fingers. Neurosurgeon recommended PT instead of surgery and I'm grateful he did. I worked with PT Sammie Nguyen. Sammie was great at communicating with me and helping me understand what I needed to do to heal. He was patient and knowledgeable and also very nice. After 14 treatments, I left pain behind and I'm very grateful to him. Also thanks to Patrick, Blessing, Henry, Karen, Chelsea and the reception desk. The whole team provided awesome care and a great place to heal. Thank you!!