Caring staff, wonderful patient and caregiver education made all the difference to loved one at end of life and can't be more grateful.

The good: Hospice is an entirely necessary profession and I am happy it exists. My family and I are very satisfied with the care team from Heartland. Meredith, the nurse practitioner, was prompt, quick and knowledgable. When meds were ordered, we got them the same day delivered to the home. Natty, the person who helped with grooming and bathing was super skillful and did a very thorough and clean job. My dad always looked forward to his services and even wanted to see him more often. Robert was helpful, quick and always had a great attitude. His joyous demeanor lifted our spirits. The bad: The service from the massage therapist wasn't very satisfying for my dad. The massage was very weak and superficial. It also seemed like it was shorter than the time allotted for it. The interesting: We got the "Gone From My Sight, the Dying Experience" booklet from Meredith and found it highly useful. It helped explain what to expect when a person is dying and it allowed us to be less fearful and more understanding of the process. We found it so useful that we decided to download 4 other booklets by the same author from Kindle. read more

Kaiser was the one who referred Heartland hospice for my mom who was at the end of life . About a day that we started the program, she unfortunately passed away that evening, and the staff have been calling me , my dad and brother to see how we were doing and asking if we need anything and to call if I ever need to talk. However, I do wish they would of called early morning, or late afternoon instead of calling around 1am-2am. But yet, I think it they call about an hour or two at the time of the loved ones passing. The Staff totally seemed to care and for sure they have the calling to work as hospice staff. Thank you! If you are in a situation that you may need to find hospice care for a loved one, I suggest you give Heartland a try. read more

Worst of the worst. Mark M at the regional helm - uncaring! We never received medication that was ordered. Supplies always days behind. Equipment delivered without instructions how to use a Hoyer lift or oxygen concentrator. The tank was empty and hooked up wrong. The nurse never checked. My father died and no one gave condolences. They just stopped coming. The nurse doing the pronouncing time of death actually laughed when she left. It was nerves, but inappropriate. read more

We had a very good experience with the Heartland Hospice team. We were introduced to Heartland at the hospital after my dad had a stroke. They supplemented his care at the skilled nursing facility he was discharged to for 6 months and provided comforting services to him. However, he recovered enough to discharge from hospice for a period of time. When his health took a turn for the worse this summer, we asked Heartland to come back in. They assisted dad, and us, as he transitioned to his last days. When we decided to pull him out of the nursing home, so he could pass surrounded by family, they took care of all the details and regularly checked in with us during his last 5 days. The Heartland team made a difficult time much easier. After he passed, several members of the team have called to reach out to us, which is kind. read more

Full detailed review TBD. For now, all I know is that I can volunteer freely whilst having my little one w/ me. I got my TB test done at Mission College (just $5 if you're a student) and was aching to find a place to volunteer since I stopped being an ombudsman at Catholic Charities when I got swept off of the lay-off wave - thank freakin' goodness. My Grandma was admitted to Vista Manor 2 years ago. Although she was there for 2 weeks for rehab; it was enough to encourage me to get involved. I have 2 kids of my own so getting involved w/ kids is not w/in my reach or focus (sad to admit it but I am honest). I love animals but I am fully aware that the SPCA and the Humane Society will not allow kids to be a shadow [volunteer]. I had my daughter donate blankets and towels to the Humane Society in the past but as far as physically being involved, it hasn't happened. I don't think I'll be taking my daughter here but my little one can be a joy to the elderly. You have no idea how much it will mean to people just to have someone come by to see you, help you, or ask how you are doing. I did this for 3 months straight and hoping to get back into handing out sandwiches for the homeless. I'd spend about $30 a month; pressing each sandwich so that the cheese melts and provide crackers. I also carry pet food for the homeless pets. That is why I cannot wait to get back into school this summer. Signed, - Future Social Worker P.S. Once I start, I'll provide an update. read more

Maylin with Heartland Hospice was introduced to our family as a result of my mother being in long term care at The Redwoods in San Jose. Maylin was exceptionally extraordinary assisting my mother as her pain and anguish accelerated. Maylin was available day and night and provided comfort and calm to my mother as well as to me. Social Services and the Hospice Team Musician contacted me and were eager to bring embracing visits to my mother, had she lived long enough. Their presence and caring goes beyond words and I will forever remember, cherish, and feel grateful to Heartland Hospice for making a difference. read more

I'm glad because in the last two weeks of my mom's life she had very good and professional care from Heartland. Pamela is knowledgeable and extremely care about my mom. She explained everything in detail like my professor in Bio course at college. She also kept the best comforting for my mom. The program also provided all equipments, meficine, and supplies that my mom needed. The social worker calls me sometime when my mom past away. They provide the wonderful care to my family. Thank you all. I recommend you choose Heartland Hospice for someone we love to have a quality time at home together. read more

Our family could not have done it without the Heartland Hospice team period. If you have loved ones who need assistance at home (or in a care facility) this company has experience and knowledgable nurses. Not at one point did we feel like a customer, yet the group assigned to us were an extension of our family. Late last year my wife and I made a decision to stop all treatment for her cancer. Our hospital recommended hospice care which I had no previous exposure with in my life. We met Heartland Hospice representatives to discuss the programs and support they could offer for our family. Once we entered hospice care both my wife and I felt better about the services offered from equipment, nurse visits, medications and support from the various counselors. The overall experience from day one through my wife's terminal stage was amazing and I learned so much from the Heartland team. I highly recommend this organization if you need resources to care for your loved one. Thank you Heartland Hospice team. Special thanks to our nurse Marisa for her loving care of my late wife who passed peacefully in our home. read more

Heartland Hospice was a savior! My 103 year old grandma was declining rapidly but due to changes in her insurance her doctors kept changing. I needed to get her into hospice because she did not want to die in the hospital. One of her former doctors referred us to Heartland. Within the same day I was contacted by their care coordinator Pauline. Pauline had a nurse (Wen) come out to assess my grandmother right away and got her the medical care she needed. A social worker (Gladys) followed up soon after. She was very thoughtful and caring. Heartland always provided comprehensive and timely care. Even the night my grandmother passed I was able to get an advice nurse immediately. I was on a trip when she passed and had to coordinate her care by phone. I couldn't have relied on a better team to care for her during her last hours of life. I was particularly touched and impressed that Gladys and Wen made time to attend my grandmother's memorial. After my grandma passed Heartland called to ensure that I was coping well. I highly recommend Heartland Hospice. I was so impressed by the excellent service and nature of their entire staff that I felt I owe them at least this much. read more

My mom had Parkinson's disease for the past 6 years, and we used Heartland Hospice the last 15 months of her life. I can honestly say they helped our family in so many ways than just being a hospice. Nurse Wen, who could speak Chinese with my parents, worked so hard everyday to meet all her patients' needs, not just my mom's. She's there and ready to help whenever we called or texted her. Laura, who came in five mornings a week, helped bath and clean my mom. My mom was always so happy to see her! They also sent multiple volunteers throughout the week. When they realized the end was near for my mom, they sent social worker to talk to the family to make arrangements for everything since we didn't have a clue what we should be doing. That really helped after my mom passed since everything had been arranged and we didn't have to try to figure out everything while we were all grieving. Even after my mom passed, Heartland would send us sympathy cards and call us to see how the family was doing. Their volunteers are still coming to see my dad every week to comfort him. Our family is so thankful to them! read more

I had a great experience with Heartland Hospice! The care and compassion that they exemplified were second to none! I would have to make a special mention to one of the nurses, Jude Florante! His attention to detail and empathy were very comforting to me and my family. I will never forget my experience with Heartland. read more

This place has a very quick and efficient. They jumped right in (even on a holiday) to help when we were facing an end to life transition. Having their help made things easier for us. I just wish I had discovered them earlier where they could have been more help. They could provide a hospital bed, but we had already gotten one. read more

It's been a month and we finally got a call from a so called "executive" to follow up. This is a month later!!! Still no accountability with these Morons. This idiot is still trying to make excuses for their crappy service. If I could rate them a negative then I would. These morons should not be in business. PLEASE do yourselves and your loved ones a favor and skip over these turds. read more

I am so glad I chose Heartland over Kaisers Hospice Care for my mother when she chose to no longer undergo treatment. Heartland was amazing. Our nurse Carmel was thorough, she explained everything that she could help with and called the office to up her weekly visits to 3x /week. Our nursing assistant , Maria was solid too. Whenever I had a question or needed anything I called the 800# and got an answer. My Mom was only under hospice care for one week. She passed peacefully and with dignity. The staff contacted me immediately w/ their condolences. I received a card from them and a few days later a call from their spiritual adviser Tshala. Top notch! We had used Kaiser with my father and felt it cold and hands off. We made a better choice with Mom. Shama helped expedite our paperwork through Long Term care as we'll. Thank you Heartland! read more

I have nothing but good things to say about Heartland Hospice. Have used their services a number of times at Los Altos Sub Acute & Rehab Center. Great service from the first call you make to let Heartland know about a patient. Families are happy too and give us good feed back. They are easily available on the weekend too which is extremely helpful for a skilled nursing facility. Great compassionate team! Asha read more

Heartland Hospice Counseling Tshalla Olivietti, from Hospice, was a God-send to help me cope with the death of my wife Bobbi in August 2013. Thshalla visited me many times and spent time with me on the phone, to guide me on how to cope with my grief over my loss, and my "Mad At God" attitude, and she talked to me about the future and she helped me to deal with my feelings of despair and to look forward to living on and being myself, and possibly finding new female companionship. Tshalla was right. I have overcome the past and live only for the future. I have met a wonderful woman whom I love dearly and look forward to living the rest of my future life with no regrets in the past. read more

I highly recommend this company without reservation. They have one of the best group that takes care of my Mom. Having a loved one with a serious illness is the most difficult thing to deal with in life, but with Heartland service, you feel like there are many more that cares about your loved ones. All their staff are very helpful, knowledgeable and very professional, especially Patti, Jocelyn and Jude! Thanks and more power to the Heartland Team! You guys went beyond the call of duty and always exceed my expectation. It would have been much harder to go through this without you all. - ​Chan Ngo read more

'Heartland offers Mismanagement at it's best. Nurses not on the same page. no returned phone calls after 9 calls for meds. Morphine delivered to the wrong house. chronic late shows. more time was spent documenting than actual care. what i did learn from a website is that Hospice is 'paid per diem'. which means they get paid whether they show up or not which reduces their being present. I'm sure not all Hospices operate this way, but Heartland has failed miserably in caring for the dying. but hey, the patient is going to die anyway read more

I work for a facility where Heartland services some of our patients. My experience with them is that whenever our shared patients would need medication it comes right away. Heartland communication is very good. Just one call, and they respond right away. read more

I have witnessed such great care from Nurse, Jude Florante. We are so grateful that he was assigned to our family. If your company has similar employees who has the same work ethic and care as Jude, you have a great company. read more

Having a family member in Hospice is a challenge. My experience with Heartland has been very good. The care has been consistent and they have been responsive to my inquiries and worries. I also have had and continue to have an excellent experience with one of their nurses, Marissa. She has been very responsive, answers all callsl and more importantly shows respect and compassion in her efforts to help us. She is very kind and cheerful whenever possible given the circumstances. read more

Heartland provided excellent care to my mother and to me during her time in hospice. I spoke to wonderful caring people who helped me a lot, and I appreciate them all. read more

i highly recommend this company. the best nurse with excellent service is marissa. thank you for such a wonderful nurse. god bless you.

My sister and I are extremely grateful for the wonderful Heartland Hospice team we have working with us during this most difficult time. Our Mother has CHF and needs 24/7 care and having the support of such caring, warm and knowledgeable nurses makes this process easier. Our nurse, Marissa Apruebo has become like another daughter to our Mom. She goes above and beyond to make sure we have everything we need to properly take care of our ailing parent. I appreciate all the staff who we have dealt with when we had to call for an emergency on week-ends. The on-call nurse came right out to deal with that crisis and help us. It is comforting in dealing with such an emotional time. Thank you from the bottom of my heart, I know I will never forget these wonderful people. Thank you Heartland Hospice, you are doing a wonderful job and have awesome staff helping families through difficult emotional end of life. Also, Rachel (not sure of her last name) helps bathe our Mom 3xweekly and does a great job handling that. We appreciate her kindness and patience with her. read more

When my mother made the decision to end treatment for her cancer, we were referred to Heartland Hospice by her medical team. At the time, I had a limited idea as to what hospice was for, essentially helping people live out their lives at home instead of in hospitals or nursing home facilities, but I had no idea how valuable it would become to both my mother and our family over the next 9 months, and even to this day. Every staff member at Heartland made it his (or her) mission to provide comfort and peace of mind to my mom and our family: her nurse who visited diligently and prepared us for what could lie ahead, and then compassionately cared for my mom's comfort and gave her emotional support; the people who took my calls over the weekend and after hours when I didn't know what to do when she was in pain or seemed to be struggling, and provided such calm and re-assurance or sent people to the house; the grief counselor and minister who not only cared so deeply for my mother in her last weeks and helped her come to such clarity and readiness, but also sincerely reached out to our family, even officiating at the memorial in a beautiful ceremony, and who today still helps me cope with the loss. Hearltand is a perfect example of what makes hospice so valuable to people dealing with terminal illness - it is a group of people dedicated to allowing the terminally ill to face the end of their lives on their own terms, in their own homes, with as much dignity as possible. And to give their families a place to turn for help in a painful time. read more