The Wonderful Staff at Creekside gave me my Mom(Linda) back!…read moreI toured the facility with Zharlene on short notice and was impressed with her and the facility. I liked that it had recently been renovated and had an Updated PT Department compared to what I had seen. My mom recently stayed at Creekside 9 weeks for rehab and she is a complex case due to severe osteoarthritis. Upon arrival she could barely stand up and walk 50ft. - she required 2 therapist during her PT sessions at first. It wasn't long before she was walking further and progressing in both OT and PT. The therapy team is Great! - Angelique, Anisha, Kiko, and Natalie worked with mom often and made amazing progress with her. Aloha Randy! Watching the entire therapy team in action everyday was impressive as to the range of skills they demonstrate patient to patient. Mom is home now walking around the house and outside. This was the primary goal for her being at Creekside. The CNA's are truly Special! Most of them treated my mom very well and kept her clean and if she needed something they took care of it. She had a couple favorites I would like to mention for well deserved recognition - Sauli - Tirhas - Carolina - Jonjie - Thank You for everything you did for my mom!! I really Appreciate YOU! Big Shout Out to RN's Sheri and Hafsa for getting mom her pain meds On Time! The kitchen Boss - Nakea checked in with mom to see if she wanted the menu item for the day or an alternative for Dinner - Very Nice! Annie is Awesome! She was moms Case Manager - All of the issues I brought to her attention were resolved quickly and professionally. I completely trusted her and valued her advise when needed. Emil and Annie make a Great Team and seem to run the place very well. Emil was moms Care Coordinator - Very Hard Working and easy to work with. We had weekly meetings regarding important details about mom's care. My mom had a private room during her stay at Creekside and I was with her most of the time to keep her company. I felt comfortable leaving her there alone at night. Her only complaints were the room was cold and the food not so good but we brought in outside food often. As far as Nursing Facilities go Creekside does a Good Job and I would let them take care of my Mom again. Thanks Again Creekside! Vince M.

Very disappointed with the quality of care and rehabilitation services provided to my mom. The…read morephysical therapy team and management lacked the professionalism, consistency, accountability, and commitment necessary to help patients make meaningful progress. Instead of providing a clear rehabilitation plan, setting measurable goals, and actively working through obstacles, there was often little guidance on how patients could advance toward recovery. Equally concerning, the physicians appeared reluctant to provide clear medical opinions regarding therapy needs, rehabilitation potential, and the most appropriate path to recovery, despite being in the best position to guide these decisions. A rehabilitation facility should be focused on problem-solving, collaboration, and helping patients achieve the highest level of independence possible. Unfortunately, our experience reflected a lack of leadership, coordination, and commitment to patient progress.

My husband stayed here for nearly two months following a serious car accident, and we are very…read moregrateful for the care he received during his rehabilitation. The nurses, therapists, and all of the staff were kind, compassionate, and incredibly patient throughout his stay. The facility is very clean, well-maintained, and has a warm, home-like atmosphere. Everyone genuinely seems to care about the residents and works hard to provide the best possible care. We are truly glad that my husband was able to recover here. Whenever we had questions or concerns, the staff responded promptly and were always willing to help. The only minor drawback was that the facility's attending physician generally visited in the evenings, which made direct communication somewhat difficult at times. Other than that, we were very pleased with the care provided. The activities offered to residents were enjoyable, and the meals were good as well. We were also impressed by how professional and efficient the case manager and administrative staff were throughout the entire process. Thank you to everyone who helped my husband during his recovery. We sincerely appreciate all of your hard work and dedication, and we would highly recommend this facility to others.

Leaving a one star review only because I can't leave a zero…read more We had a horrible experience at Woodlands when bringing my grandpa here for rehab after his 3 month hospital visit. We were deciding between multiple options for rehab, and ultimately picked Woodlands because of the amazing reviews it had. However, there was not a singular positive experience that I could share. My grandpa got released from Good Samaritan Hospital with a strict diet plan and placed into rehab to gain his strength back. The first night the staff talked to us for over an hour asking questions about diet, exercise, medication and etc. We explained how he is strictly on a thick liquid, sugar free and small piece/ground food diet and must be monitored when eating due to his HIGH risk of aspiration. We come to check on him the next morning and see a plate of whole pasta pieces, chunks of honeydew and orange juice placed in front of him, which he was eating alone. Our over an hour conversation was clearly a waste of time as the staff did not listen to us at all. We experienced this situation multiple times. Helen would call multiple times, not even an hour apart, asking what his diet consists of, to not even listen and serve him whatever they had that day. The nurses would take my grandpa out in his wheelchair to stroll around, and one night as we were all visiting, one of the nurses brought him back to his room and we realized how he was disconnected from his oxygen tank. My grandpa went 10 minutes without an outside oxygen source and the nurses only came to help after we had to scurry looking for them, as they clearly did not realize themselves. My grandpa's breathing started to sound crackly and raspy, making us think he aspirated again. As we urgently requested to Helen for a doctor to come and check on him, she kept telling us how the doctor is busy but on his way for about an hour. She then proceeded to tell us how calling 911 might be a better idea. As we rushed him to the ER, we were told he aspirated and had to stay in the hospital again for another 2 weeks on antibiotics in order to heal. Woodlands caused my grandpa to go back to square one, ruining all the progress he made in the hospital. It's hard to see how so many people had good experiences at this rehab center, when for my grandpa it only caused him to get worse. I truly wish we did not bring him here in the first place, as it only weakened and damaged my grandpa further. It's sad to see nurses not care about an elders well being, and not be more prompt in this environment.

My husband and I were no doubt guided by God to Mary Meehan who helped us secure placement for my…read moremother with dementia after she had suffered a serious fall at a board and care home and 10 hours after being placed at another care home, a second fall. She was hospitalized for 9 days for a total of 17 days in bed. We were unsure if she'd be able to walk again and had been turned down by 3 other care homes. Exasperated, tired, frustrated and losing hope, I made a call to Apria where a very caring woman named Felicia could feel everything I was going through by my voice. She said she knew someone who may be able to help and she passed my number to Mary. Mary left THE most caring, concerned and sincere voice message I think I've ever received. When we finally talked, she put me and my husband at ease SO quick. She really understood what we were going through and pulled us out of the quagmire we were in. She suggested a wonderful place that my mom is doing VERY well at. Mary is THE REAL DEAL and she helps til the end including keeping in contact well after the loved one is placed. She went above and beyond and we are SO happy we were led to her! She deserves the highest commendations. The world needs more people like her.

I was completely under water, looking got a place for my elderly parent. As my understanding of…read morewhat we needed evolved Mary helped us find the right place. And it is not one and done. As things came up (rehab, skilled nursing, back from skilled nursing) Mary was always there to support us and reassure us. It is a weight off my shoulders to know that Mary is there to turn to as my parent's needs evolve. Call Mary!

Ready2Nurse Home Health Agency provided an excellent team of health care professionals and…read moreadministrative staff as my husband transitioned from Standford Hospital to home, following a complicated cardiac surgery. Amy, a Nurse Practioner along with the team of additional nurses, an Occupational Therapist and a Physical Therapist, were all very professional, experienced, compassionate and supportive when delivering care to my husband. As an RN , and my husband a MD, we notice all aspects of delivery of medical care, and we were very impressed with the Ready2Nurse quality of care. They were overwhelmingly instrumental in getting my husband back on the path to recovery. We are grateful for their assistance to us and overwhelmingly endorse the Ready2Nurse Home Health Agency.

This company has been amazing! My grandfather had knee surgery recently and used this agency for…read morein-home therapy / care and my family is very pleased with the services they have been receiving. The owner was so compassionate in our time of need. After some unsuspected complications they really helped us out going above and beyond to get in contact with the doctors and making sure he receives his care. Shelley , Sydney and Joseph have all been rockstars ! Showing a endless amount of kindness support amazing bedside manner and being extremely helpful.

Overall, I was well taken care of. I had major back surgery prior to coming there, so I needed a…read morelot of help at first. The CNA's were so nice and helpful and cheerful, I can't say enough good things about them. The nurses were good, for the most part too. They were very nice and helpful. The physical therapy staff were top notch, and very lovely people. I felt well cared for there. If I had to go back there I definitely would. The staff there really seem to genuinely care for their patients.

Administrators do not respond to the needs of the patients. I had to threaten legal action to get…read moresomeone to talk to me. In contrast however the CNA staff is fantastic. The quality of care from the CNAs is great.

After knee replacement, my sister was sent here for rehab. We met Julie Flaminiano and she helped…read moreus so much! She was so kind and professional to both me and my sister. She made herself available to answer all our questions. And she provided the very best service for my sister. Even after we left the rehab, we still had questions and Julie answered them for us. And continues to be a source of information and help. We are so grateful for her.

Wonderful staff who take care of my dad during a very very hard time…read more Special shout out to Regine who was so wonderful in meeting us where we were at during the whole process.

Came in last week to do a facility tour with Cory and really loved the facility. It is in a great…read morelocation right by Campbell. The nicest part about the facility was that during my tour all of the staff, from nursing to housekeeping, smiled and greeted me as I passed by.

Great customer service and friendly staff who truly work hard and do the best they can!read more

I am writing to commend the Front Desk staff for their exemplary service. They are professional,…read morecourteous, and cordial. A special shoutout to Shannah for always identifying herself when she answers an incoming call! The whole crew at the front desk is great; they help me with my packages and they have creative solutions to awkward situations. As for Merrill Gardens at Campbell, the people are kind and respectful. I appreciate their service. A wonderful place to live.

Merrill Gardens Campbell is a great community. My mom has lived there for 2.5 years after an…read moreinterstate move and from the minute she arrived the residents and staff were welcoming and accepting. There's a lightness and cheerfulness about the place - the staff works hard, but there's a lot of laughter in everyone from the valet at the front door to the receptionists, the cleaning and maintenance staff, and the caregivers. I'm always surprised and heartened by how kind the residents are to each other - there's a good community spirit. My mom has mild cognitive impairment, is in assisted living there, and needs help every day. Sarum Talivaa, Senior Resident Care Director, and her team of caregivers are fantastic. I consider them partners in this crazy caregiving journey and I really value their experience and insight. I visit 3-4 times a week and I've seen that their work is very hard...so hard it would be easy for them to just phone it in to save their own energy. But Sarum and the caregiving team genuinely care about the residents and show it every day in the way they interact with and assist my mom (and me). I know she's in good hands and I'm so grateful for that.

The long term staff from Cynthia at the front desk, to Chona, Aidah,Jessica, Nikki, Angie and Clara…read moreare all wonderful. In addition the staff that cares for our mom on a daily basis show so much compassion and kindness my sister and I are grateful beyond words. Any time we ask a question or make a request on our mom's behalf it is answered in a positive and prompt manner. We are thankful for the great care she has received at WV and would highly recommend the facility. The Berti Sisters!

This is a long overdue update. In the time since my last review, my dad has passed away and my…read moremother who suffers from Alzheimer's is now a current resident at Westgate. In every circumstance, I have been so appreciative of the care my parents received at Westgate. Because of the care they showed to my father before his passing, I felt completely at ease entrusting my mom's care to them when the time came. The director, Aidah, knows every detail of what goes into each resident's care, and somehow also manages to remember little details about their loved ones too! She retained many of the same people even through Covid, so in some cases the same people who cared for my dad then are caring for my mom now! This speaks to the atmosphere and oversight at the facility. My mom had more complex needs than my dad, and without Angie I could never have put together all the pieces together to ensure those needs could be met. Lead nurse Jessica and her team let me know of every change to mom's health. And Clara in Activities is one of my mom's favorite people, never failing to make her smile. I could go on listing the various staff, but I say all this to say, that Westgate helps you to navigate the care your loved ones need in the least stressful way possible. Deciding to place a loved one in a care facility is never easy, but I'm so glad to partner with Westgate in doing so.