My mother has been there twice and the care is excellent the nurses are great and the doctors seem…read moreto answer all our questions.

Did you take the time to notice that most of those who give this location a positive review are…read morefamily members and not the actual residents. As a resident I will agrée that as individuals the staff is made up many wonderful people who are very caring and possess an incredible amount of Patience! Especially when considering how overworked and underpaid they are. As a result there's a high turnover. My issues were with the administration and, or, administrative staff and their policies. I missed an appointment with my neurosurgeon because social services failed to make Transportation arrangements as a promised they would do. The on staff doctor assured me that he would make a girl to a local neurosurgeon for me and I never heard that word from him again don't matter. I express the desire to apply for IHSS home Care service for whenever it will be released that never happened. In fact everything they told me they would do they didn't including sending my prescription information to the Walgreens I requested they send them to. Nurse assured me that she had already done it as I was leaving it's true down to be completely false. The beautiful swimming pool for physical therapy was one of the main attractions to me to choose this location come to find out it is only available for outpatient physical therapy and hasn't been filled with water since covid 19 in 2022.

I had emergency foot surgery done for a septic infection. After my hospitalization, we decided to…read morego to Plum Tree for additional care, due to being unable to bear weight on my right foot. I stayed at Plum Tree for 24 days. It was an absolutely wonderful experience. The staff was absolutely amazing and very caring, genuinely so! I'm back home now and they're still calling to check in on me. I'd like to give a shout out to some of the wonderful people there.....Alex, Garima, Jeremy, Devona, Selena, Luz, Luis, Alim, Vincent, Jenny, Molly, Rudy, Arlene, Meena and anyone else who I may have forgotten....... Thank you for all your care and concern! I highly recommend Plum Tree!

Administrators do not respond to the needs of the patients. I had to threaten legal action to get…read moresomeone to talk to me. In contrast however the CNA staff is fantastic. The quality of care from the CNAs is great.

Leaving a one star review only because I can't leave a zero…read more We had a horrible experience at Woodlands when bringing my grandpa here for rehab after his 3 month hospital visit. We were deciding between multiple options for rehab, and ultimately picked Woodlands because of the amazing reviews it had. However, there was not a singular positive experience that I could share. My grandpa got released from Good Samaritan Hospital with a strict diet plan and placed into rehab to gain his strength back. The first night the staff talked to us for over an hour asking questions about diet, exercise, medication and etc. We explained how he is strictly on a thick liquid, sugar free and small piece/ground food diet and must be monitored when eating due to his HIGH risk of aspiration. We come to check on him the next morning and see a plate of whole pasta pieces, chunks of honeydew and orange juice placed in front of him, which he was eating alone. Our over an hour conversation was clearly a waste of time as the staff did not listen to us at all. We experienced this situation multiple times. Helen would call multiple times, not even an hour apart, asking what his diet consists of, to not even listen and serve him whatever they had that day. The nurses would take my grandpa out in his wheelchair to stroll around, and one night as we were all visiting, one of the nurses brought him back to his room and we realized how he was disconnected from his oxygen tank. My grandpa went 10 minutes without an outside oxygen source and the nurses only came to help after we had to scurry looking for them, as they clearly did not realize themselves. My grandpa's breathing started to sound crackly and raspy, making us think he aspirated again. As we urgently requested to Helen for a doctor to come and check on him, she kept telling us how the doctor is busy but on his way for about an hour. She then proceeded to tell us how calling 911 might be a better idea. As we rushed him to the ER, we were told he aspirated and had to stay in the hospital again for another 2 weeks on antibiotics in order to heal. Woodlands caused my grandpa to go back to square one, ruining all the progress he made in the hospital. It's hard to see how so many people had good experiences at this rehab center, when for my grandpa it only caused him to get worse. I truly wish we did not bring him here in the first place, as it only weakened and damaged my grandpa further. It's sad to see nurses not care about an elders well being, and not be more prompt in this environment.

I was at woodlands 2023 and 2024 it was a hard transition for me as it was the first skilled…read morenursing home I had been in The staff was accommodating and understanding of my apprehension and somber mood The CNAs were the best! wound care was caring and always done as prescribed. The nursing staff was there when needed and provided medication timely Administration and social work ensured I had what I needed at home when I was released and gave me some resources as well moving forward By far the stand out for me was the therapy department. They pushed me but not too much just motivating enough with new challenges daily. They always got me up and into therapy every week day - usually didn't have therapy on weekends they were also so caring and seemed truly invested in my recovery The food wasn't for me but that's just my personal taste. Woodlands is large with amenities but definitely run like a small nursing facility and very family feeling. Having had to be in other SNFs I am very aware of how important it is to have that feel and staff support. Many don't do the things they claim but woodlands does the therapy to get you moving again and gets you your meds on time and ensures you get move so as to avoid pressure sores and that sounds like a low bar but it is vital and isn't always the case They have layers of support with cnas available when needed, lvns, and nurses so your needs don't get missed. I'm sure they could use more staff but as a patient I never felt like they were too busy for me

It is hard to put into words what The Villas at Saratoga has meant to our family. Both my mom and…read moremy father-in-law lived there in Assisted Living, and entrusting your loved ones to someone else's care is never easy. From the moment they moved in, we felt a sense of peace that we hadn't felt in a long time. The staff is not only professional and well staffed, but genuinely kind. They do not treat residents like patients. They treat them like family. Every smile, every check-in, every small act of care mattered. You could see the warmth and compassion in the way they spoke to my mom and father-in-law, and that meant everything to us. Dyiane De Guzman and her team are the best. Dyiane leads with heart. She showed us compassion during difficult moments, answered every question with patience, and guided us through the aging process with understanding and grace. Her team reflects that same level of dedication and love. They truly care about each and every resident and their families. Knowing our loved ones were surrounded by people who cared so deeply brought us comfort during an emotional time. We will always be grateful to The Villas at Saratoga for the dignity, kindness, and support they gave our family. I would recommend them without hesitation to anyone looking for a place where their loved ones will be treated with respect, compassion, and genuine care.

I couldn't agree more with all of the 5 star reviews concerning the beautiful environment inside…read moreand out, magnificent care quality, and especially the terrific caring staff from the office to the kitchen and rooms! I couldn't get over how my veteran friend of almost 70 years told me on my second visit that the one great friend he'd made was Git, a Head Nurse on his floor! I think that says it all....BRAVO ALL!

I use this business for my mother originally. They took really great care of my mom. I was so happy…read morewith them. They are a professional agency for senior care. They are willing to go above and beyond what's needed for the client. Today I am using them for myself for post surgery knee replacement. The staff that I have has been exceptionally sweet and kind and really knows her job from the moment she got here. They are willing to work the shifts that you need which has been started out 12 hours and then I went down to six hours a day and now I'm finished. I'm graduating out. Thank you so much for this extremely efficient care that I received. I would recommend this business to anyone who needs care for anyone in their family. They're safe. They're trusted their kind. They're gonna talk to you about care for your family member and they're gonna give you what you need.

When it comes to taking care of our loved ones, we only want the best & the start of finding the…read morebest care comes with the interviews. Within a minute of meeting Suli, everything about her screamed "perfection." The vibe, the chemistry, the feeling & the warmth she gave, had us feeling better already that our grandma would be in the best hands. It didn't take long before Suli became a part of our family. Grandma instantly fell in love with her & felt as though she was her own granddaughter. The gentle approach to care & eagerness to make sure grandma had what she needed when she needed it & how she needed it was absolutely beautiful. Suli & the other care takers of Mamlakah are angels. Always on time, dedicated, loyal, trustworthy & treat their clients as though they are family with nothing but grace, dignity & love. This will be the only company we use for our loved ones. 10/10 the best!

Super nice and yet a giant maze! I mean place for my father…read morein law It is in the oddfellows estate of the turn of the century as it's big but really California pretty here! Service is good and it's not cheap! Way nicer than the last two places he stayed at!

This review is for the Health Center/Nursing home. My dad stayed here for about six months before…read morehe passed, and I just want to say how grateful we are for the people who work here. Everyone -- admin, nurses, CNAs, rehab, nutrition, activities -- was so kind to him and honestly to every resident we saw. They were always encouraging, always patient, and somehow always smiling, even on the tough days. You can tell they really care, and that made such a difference for my dad. Those small moments of kindness are something we'll always remember. Thank you to the whole team for taking such good care of my dad!

I spent a lot of time here over a few weeks, and one thing I noticed was that things actually…read morestarted improving while we were there. Staff seemed more organized and communication got better as time went on. The nurses and CNAs were kind and patient with my family member, which meant a lot to us. Not everything runs perfectly, but the people there do care.

NEVER AGAIN: Because it is close to home, against our better judgement we tried Pac Hills again…read more(we've had 9 family members stay there over the years). We know the food is sub par at best, so being close allows us to bring meals in. We also know that due to lack of staff, they can be to be slow to respond. The doctor's solution is for the patient to just go in the bed and someone will come clean them up in 30 min or so. I am not exaggerating, this is what she said. What type of solution is this? This stay was unbelievable. After only two days there, my father fell and laid on the floor of the bathroom for at least 45 min. Had my aunt not come and discovered he was in the bathroom, who knows how much longer her would have been there. They say he never pressed his call button; but his roommate tried to get him help as well since he had been gone so long. They did not respond to his call button either. When questioned, they always say "they didn't press the button". Which is not true. I've watched people press the button like their life depended on it (which often it does), to get no response. I've ended up walking the halls to get assistance. Unfortunately, they are overextended, so they just say "yes, I'll be there". Then they help 4 other patients on the way. I will say that there are many individuals who are kind and the rehab staff is really good. We appreciate them. That said, they need to work on edible meals fit for humans and they must address the staff to patient ratio. They could also use a lot of work on the dietary needs of the individuals. Example Breakfast: rice krispy cereal, orange juice and coffee cake for a person with diabetes. Does that sound nutritionally optimal? Do better!

My mother has been in their medical center twice now, and each time has received safe and attentive…read morecare, great meals and wonderful interactions with very pleasant staff. They take their jobs seriously, and are very positive and caring. We have never worried about her care while she has been at The Terraces,

Not like any other facility like this. It is clean and doesn't smell like other places do and I…read morehave visited many over the years as a volunteer, never imagining I would end up needing one. I came to stay here after I had a total knee replacement surgery. I was in a lot of pain. The staff was very kind despite the fact that there were oftentimes overworked because the ratio of staff to patients probably not quite to par. I got PT and OT almost every day, which was great. I was very grateful that they catered to my dietary needs. They even checked up on me after I'd gone home. My only issues I had, had to do with the medication I was on. When I first got there by transport I was due for my pain medication and they didn't have any of my prescribed medication. They told me they would be able to get me some within a half hour of my arrival. That didn't happen. I had to wait hours and I was in agony. Also, one time they ran out of it so they gave me another pain medicine which was stronger. I had to take this three times because the prescribed medicine still never came in. Also, it's great that they offer to wash your clothes (as long as they're labeled). The problem is, you don't always get them back. Their system could use some improvement. I asked about my clothing several times, but they didn't do anything about it, likely because the people I asked were way too busy. On the day I was leaving, my son and I had to go to the laundry room and look for them ourselves. They were spread out all over the place in the lost and found container. I'm not sure if I got everything. If I hadn't been in such pain when they gave me the inventory list when I first arrived I probably could have made a list of what I had come in with. It was in with the packet they gave me and was not explained to me then or later that I recall. Important...write a list of everything you bring. There's no way that one of the aids would have been able to find all my stuff that my son and I found scattered on that last day. Yes, they have room for improvement. No one's perfect. Overall, my experience was great so I'm still giving them five stars.