Real help for Misophonia and Hyperacusis. My teenage daughter is finishing up her treatment at PAC…read moreAudiology for both Misophonia and Hyperacusis. We are very grateful to Anna Mamiya and the team at PAC for helping our daughter! Her condition made everyday life for her very stressful and painful. It impacted pretty much every aspect of her life and determined what we could do as a family. We are now able to eat dinner as a family again and go out in public to loud spaces - like the mall, Costco, etc. School has become much easier. The treatment does not cure misophonia, but it does teach her brain that the trigger sounds are not something that it needs to react strongly to and get away from. Yes, chewing sounds will always be annoying, but there is no strong emotional response anymore. I highly recommend anyone dealing with misophonia or hyperacusis to have a consultation with Anna Mamiya. She explains the science behind the treatment and what can be achieved. It all lined up with what I had already learned about the conditions so it made sense to have my daughter get the treatment. I am so glad we did! Life is so much easier now for her and us!

Dr Maimaya is the second audiologist I've used. I had no point of reference for the first folks and…read moredidn't realize what I was missing. She was incredibly thorough and took time to explain to me what she was doing and what my results meant. I didn't feel rushed and felt like my options were clearly explained. The craziest thing is that when I went to pick up my new hearing aids, she forgot to give me the cable for the charger. I didn't realize this until she showed up at my house that evening to drop it off. That's someone who takes their responsibilities seriously and cares about their patients. Follow ups have been super helpful in adjusting the aids to my needs. Highly recommended.

The hearing aids . . . work!…read more Dr. Littman took a fair bit of time dialing them in . . . and then again at the follow-up visit. I can now tell what people are saying! The bluetooth from my phone is pretty darn cool too.

Dr. Littman is very thorough, personable, respectful, and compassionate. He treated my non-English…read morespeaking and elderly mom with a lot of patience. He spent all the time she needed for her questions, treated her thoroughly and professionally, and got her set up with the hearing aids she needed. I'd recommend him any day. And, as a bonus, the front office folks are nice, too!

Amazing staff and providers! Best in the northwest 3 years in a row! Kind caring considerate…read more Knowledgeable

Not great. I would go to a different clinic…read more I set up an appointment to set up some in ear hearing protection. I was purchasing two items therefore they did do two sets of molds. First off they hurt my ear. I literally thought they burst my ear drum and it took a few days for that pain to subside. I'm okay now so thankfully I don't think they tore anything. They sent the molds to the wrong location so I had to come in again. Throughout the process they were pretty polite so I didn't mind taking time to get to the office. They hurt my ear again. All this is fine but when it came to payment they didn't send me the bill for a long period of time. I did get a few from my insurance company stating how much they were willing to pay the clinic and later they changed that number. After the insurance number finally posted a few months after the appointment I expected the bill from the clinic. The message came but with fury. They were accusing me of attempting to dodge the bill saying they had sent multiple invoices to my house and to my email. I had not received anything via snail mail, and a quick search in my inbox showed I did not receive any email invoices other than the one sent right before they sent me the text message. I asked them for proof that they've been attempting to contact me but later I did notice on the bill itself it showed the date for when the insurance paid them. It was a few days ahead of the day they contacted me further supporting the fact that they were never going to send me a bill and had not before they got their money from insurance first. Long story short. The experience was below par but what's keeping me away is how they treated me when it was time to pay. For the record I paid immediately and wish to not have any further contact with this clinic.

Hannah Tsui, AUD was very knowledgeable and friendly. I'd recommend her to all my friends.read more

purchased hearing aids in the past Went back to buy new ones…read moreNot impressed with level of sv being provided if i ever buy earrings aids again Will not purchase there

I needed a hearing test before an upcoming ENT appointment. I tend to get nervous in any medical or…read moremedical-adjacent setting but Clear totally put me at ease. The hearing test with Dr. Jaimie was pleasant and low-stress, and Heather at the front desk was super sweet. I was relieved to hear all my tests came back normal in advance of my ENT appointment. After insurance, I paid less than $60 for the appointment. Highly recommend!

Excellent service for a older Resound hearing aid. Unlike by…read moreprevious audiologist, they tested the aid's functionality after they reprogrammed it. The test found that one aid was not functioning correctly and they sent in for repair. Professional and competent.

We were referred to Dr. Truong by our OT because of concerns about our daughter's swallow…read morecoordination. As first time parents dealing with feeding issues, we were already stressed and looking for guidance from a medical professional. Instead, we were met with a dismissive doctor with terrible bedside manner. He made us feel guilty for subjecting our daughter to a tongue tie revision and oral therapy that had been recommended by our daughter's ped and LC. After a brief examination of our daughter he said everything looked fine. We asked whether a swallow study might help assess her coordination, but were advised it was unnecessary as long as she was gaining weight and having wet diapers. We left the appointment feeling completely dismissed and unsettled. We ended up scheduling an appointment with Seattle Children's OT for a second opinion and they immediately noticed something was off and referred us for a swallow study. Our daughter was diagnosed with a severe swallow coordination disorder with silent aspiration. She was admitted to the hospital and required an NG tube to feed safely. We're grateful we trusted our instincts and continued advocating for further evaluation for our daughter. We do carry some guilt for not pushing harder at the initial visit, knowing it resulted in weeks of unsafe feeding and added stress for our family. If you're a parent and something feels off, trust that feeling and do not hesitate to seek a second opinion.

Proliance has rolled up an absurd share of the local ENT market, and they act like it. The doctors…read moreare fine, but the admin is incredibly callous. They couldn't give a flying f@#% if you are screaming in pain after surgery ... they'd still rather buy a slightly bigger boat than pay someone to answer the phone. If you think this is an issue, file a complaint here: https://www.atg.wa.gov/antitrustunfair-trade-practices

Eastside audiology is some distance from me. Eastside is a provider in the NEW HearingUp Network…read moreand have been verified by Dr. Cliff Olson and are committed to following Best Practices. They are in network so I decided to commit to the long drive while in their care over the next few years. The care and expertise from the team was amazing. Unfortunately it's been a billing nightmare for the last seven months. You would think that they would be familiar as an in network provider for Regence​ and that billing would be a smooth process. The billing department says they were informed by Regence​ that my benefit amount was 3,000 and that the Regence limit would not apply. My insurance company stated to me that they paid their contracted provider the agreed upon charges for the product and services. Unfortunately this is somehow a surprise to the billing department and they do not believe that they were paid as they thought they were going to be. Next Eastside Audiology tried to balance bill me for $2,500. Regence informed me this is not allowed from their in network providers in Washington State. Seven months later and this is still unresolved. I honestly wish that I had never gone with this provider. Now I understand that east side audiology would've offered me a lesser technology if they had properly understood their contract with Regence. I can't believe this and the next time I need a hearing aid I'll just go to Costco and have it programmed by a local provider.

Exceptional care! Top-of-the-line products. Very helpful. Did not feel rushed and all of my…read morequestions were answered.

Always professional, prompt and welcoming! They respond quickly and the communication between the…read morestaff is efficient (and they seem to genuinely enjoy working together!). This teamworks makes appointments streamlined and smooth in meeting patient needs. This was a new area of health care for me and my partner. The initial consult provided great explanations and took time to help us understand the issues. They always explained our options and clarified insurance coverages clearly. They never pressured us to upgrade or make additional purchases. Thank you NWH&T!

I absolutely adore Northwest Hearing and Tinnitus! I go in for regular hearing aid maintenance, and…read morethey are always friendly, efficient, and on top of it. Not only are they easy to reach, but they schedule phone calls to patients so that you get in when you need to. The process for getting a hearing aid is simple, (hearing test, go over results, order the hearing aid) and most adjustments to it can be done to it remotely. They also gave me a little gift to celebrate my first one! Needless to say, I won't be going anywhere else for an audiologist!

If you have severe hearing loss, severe to profound you're better off going to a doctor of…read moreaudiology or doctors of ear nose and throat otolaryngologist much better service and expertise. Costco price is the only good thing going for them on this situation

The short version: Do NOT get hearing aids via Optum/Polyclinic. Go to Costco's hearing services!…read more Here are the gruesome details: I had hearing tests in 2019 and 2022 (at the Madison location of Polyclinic's audiology department) that showed a decrease in my hearing over that time, and I was prescribed Phonak hearing aids in 2022. I paid approximately $4000 for the recommended aids. The charger failed after a few weeks, and was replaced as still under warranty. I returned again to audiology to say that the hearing aids were providing volume, but not clarity. Dr. Livingstone made a few adjustments, and then asked whether I could hear her clearly. I could, but we were in a sound-proof room and she was standing right in front of me. I continued to have issues with clarity, and also tried to get online help from Phonak. As a first-time user of hearing aids, I did not know what I should expect from the aids or audiologist. At the recommendation of a friend, I went to Costco's hearing services. Here's the experience there, and its contrast to Polyclinic/Optum: The Costco audiologist spent an hour testing my hearing--twice as long and with more detailed tests than at Polyclinic. The audiologist also checked rhe hearing aids I'd gotten at Polyclinic: She showed me a method of cleaning the aids that I had NOT been shown at Polyclinic She found that the left aid had failed entirel. Given my hearing tests, she was surprised that I was given the Phonak aids. She thought perhaps my hearing had gotten much worse since 2022, but when we looked at my 2022 hearing test, this was not the case. She said that the Phonak speakers had two little power for my hearing loss, and she thought that the in-ear tips were not the best choice. The Costco audiologist suggested different aids (after making sure I didn't want to return to Polyclinic to try again, instead off purchasing new aids from Costco--but after 2 years of frustration, I was ready to try new aids). She recommended some aids, and had me try a demo set that she adjusted on the spot to my hearing. This included walking out of the soundproof room into the noisy environment of the Costco warehouse, and making more adjustments to be sure that these aids would work for me. Less than a week later, my new aids had arrived and I returned for a fitting. The audiologist spent more than an hour on this fitting, making more precise adjustments to the aids, as well as all the pairings and settings needed for the phone app. This was, again, more than twice as long and with much greater detail than my fitting at Polyclinic. The Costco audiologist automatically booked me for another follow-up after I will have worn the aids for about 10 days, so that I can report any issues, ask questions and get further adjustments. At Polyclinic, after the fitting, I was simply told to "make an appointment if you have any problems. THE DIFFERENCE is almost indescribable: My ability to hear and understand conversations, the TV and more is orders of magnitude better. The phone app for the new aids is very effective and user friendly (the app for the aids from Polyclinic was glitchy, often would not connect with my aids, and it was difficult to get online help). The aids from Costco were half the price of what I paid at Polyclinic. In short, I got radically better service and improved hearing via Costco--at half the price. At Polyclinic, I paid thousands for aids that never gave good hearing clarity, whose charger failed within weeks, and with one aid that failed within 2 years (after the warranty had expired). I wish I had known in 2022 that I could do much better than what I was getting.