I give Eastside Audiology in Issaquah a 5 star rating. From beginning to end the process of my…read moreexam, trying out two different types of hearing aids for several weeks and then purchasing my own was seamless. The front desk is exceptional, the service I received from Dr. Elency Valle-Ortega was excellent and I'm very happy with my Phonak hearing devices. I know I'll be working with Eastside Audiology for the years to come. Thank you!

Eastside audiology is some distance from me. Eastside is a provider in the NEW HearingUp Network…read moreand have been verified by Dr. Cliff Olson and are committed to following Best Practices. They are in network so I decided to commit to the long drive while in their care over the next few years. The care and expertise from the team was amazing. Unfortunately it's been a billing nightmare for the last seven months. You would think that they would be familiar as an in network provider for Regence​ and that billing would be a smooth process. The billing department says they were informed by Regence​ that my benefit amount was 3,000 and that the Regence limit would not apply. My insurance company stated to me that they paid their contracted provider the agreed upon charges for the product and services. Unfortunately this is somehow a surprise to the billing department and they do not believe that they were paid as they thought they were going to be. Next Eastside Audiology tried to balance bill me for $2,500. Regence informed me this is not allowed from their in network providers in Washington State. Seven months later and this is still unresolved. I honestly wish that I had never gone with this provider. Now I understand that east side audiology would've offered me a lesser technology if they had properly understood their contract with Regence. I can't believe this and the next time I need a hearing aid I'll just go to Costco and have it programmed by a local provider.

Oh, Dr. Song. I really don't have anything against her as a person. She came along at a really…read morebad time in my life. Actually, life was wonderful when we met, but it quickly went down hill. I went to Dr. Song for dizziness and vertigo last summer. After waiting almost 3 weeks to see her, I was a little thrown off when she spent 5 minutes with me by using a flashlight to look at my eyes. She asked me a couple of questions then told me the reason for my dizziness and vertigo was from my sodium intake. What? I was immediately pissed off and upset, and I let Dr. Song know. She didn't ask me anything about what I eat. If she had, she'd know that I rarely eat processed foods, and I actually look at labels of food almost obsessively. She kept saying, "I can't imagine what you're going through". She referred me to get an MRI, "just in case", but told me to lower my sodium. 10 minutes later, I was on my way out of an appointment I had waited 3 weeks for. I wanted an answer to why I was dizzy and had vertigo. I am otherwise healthy, so assumed my symptoms were due to an inner ear issue. I went to the MRI, but didn't expect what was about to come. They told me I would hear from Dr. Song in a week, unless they had found something. Dr. Song called me the next morning. She said, "yah, um, you have a brain tumor". WTF? And again, "I can't imagine what you're going through" with the same sincerity as before. None. I'll never forget that conversation as long as I live. Nobody wants that call, and I won't bore you with the details other than to say that I am recovering from the serious and painful ordeal of brain surgery, but Dr. Song's bedside manner was absolutely awful at the worst time in my life. I would dissuade anyone from seeing her. I had actually written a letter to the medical director of the clinic conveying my experience, but threw it away when I found out about my brain tumor. I had other things to worry about.

I love Dr. Song, she has been doing small procedures on my face for about two years and I have…read morenever had anything but great results. She is a sweet lady and makes you feel right at home when you are with her. She recently did a laser treatment to my face to decrease brown spots due to sun and age as well as blood vessels that like to show up out of no where. I truly recommmend her, and will never go anywhere else. I love, love, love her!!!

Excellent facility. All the staff seem genuinely warm and friendly. Dr Villari knowledgeable and…read morekind.

Dr. Laury is amazing. She is super attentive, and listens to you. She always has a smile on her…read moreface! I've never felt rushed and always answered all my questions.

Had a (going in) septoplasty, came out with a rhinoplasty, septoplasty, & cartilage graft (all…read morenoted needed and covered by insurance); that said I can breathe 100% amazingly through my nose, despite my 5% right side before. Personal experience, after surgery, I sneeze so much more when ill but hey I can breathe! Care was informative and kind, guided through the process, doc even apologized that my insurance requested 6 months of nasal sprays to cover the septoplasty. Had one inspection visit before they saw I needed repair; nasal endoscopy.

I had my appointment set for 9:30 but it was actually 9:00. I was upset with myself for making such…read morea stupid mistake especially since I made the appointment three months ago. Now I have to wait until October. The front desk staff were so gracious with me and my rant and made another appointment for me. I did say to the woman who helped me that it was nothing against her. I tried to make an appointment with another doctor but looks like Proliance has the ENT practice for the eastside. Thanks for being patient and kind! I'll be more aware of my visit time next time!

HSDC is great. The location can't be beaten; everyone is friendly and highly qualified.read more

I have been going to the Seattle Hearing speech center for over 60 years,…read morethis past two years their system for appointments is unbelievable tacky and discussing I have always the walk in which is not available and its to change a tube. You must make an appointment in order for someone to be there. Just to change a tube Sadly to say they need to close this place down. they need to stop paying the staff if they are not going to be there

I've been trying to make an appointment for over a month. My messages haven't been returned. I…read morefinally asked the receptionist - if it takes this long to get a call returned to schedule an appointment, when I do get the privilege of scheduling how far out should I anticipating that appointment being scheduled? She said it would likely be 4-5 months. Unacceptable.

I have been waiting for an appointment for more than a week, after being referred by emergency room…read moredoctor. I was trying to schedule as early as possible due to my health condition. I been told that it's couldn't happen in a week or little bit longer, and that I couldn't be seeing by any doctor earlier than January. The only available option is appointment with an PA-C (Physician Assistant-Certified) Today I got a call from the clinic to inform me that my appointment couldn't happen due to the surgery that was scheduled for the same day of my appointment. And being proposed to schedule my upcoming appointment early with other doctors, like this week... I feel so bad physically ... and now I can't afford to wait or search for other doctors... I think this is a violation of medical ethics by misleading patients ...

If you have severe hearing loss, severe to profound you're better off going to a doctor of…read moreaudiology or doctors of ear nose and throat otolaryngologist much better service and expertise. Costco price is the only good thing going for them on this situation

The short version: Do NOT get hearing aids via Optum/Polyclinic. Go to Costco's hearing services!…read more Here are the gruesome details: I had hearing tests in 2019 and 2022 (at the Madison location of Polyclinic's audiology department) that showed a decrease in my hearing over that time, and I was prescribed Phonak hearing aids in 2022. I paid approximately $4000 for the recommended aids. The charger failed after a few weeks, and was replaced as still under warranty. I returned again to audiology to say that the hearing aids were providing volume, but not clarity. Dr. Livingstone made a few adjustments, and then asked whether I could hear her clearly. I could, but we were in a sound-proof room and she was standing right in front of me. I continued to have issues with clarity, and also tried to get online help from Phonak. As a first-time user of hearing aids, I did not know what I should expect from the aids or audiologist. At the recommendation of a friend, I went to Costco's hearing services. Here's the experience there, and its contrast to Polyclinic/Optum: The Costco audiologist spent an hour testing my hearing--twice as long and with more detailed tests than at Polyclinic. The audiologist also checked rhe hearing aids I'd gotten at Polyclinic: She showed me a method of cleaning the aids that I had NOT been shown at Polyclinic She found that the left aid had failed entirel. Given my hearing tests, she was surprised that I was given the Phonak aids. She thought perhaps my hearing had gotten much worse since 2022, but when we looked at my 2022 hearing test, this was not the case. She said that the Phonak speakers had two little power for my hearing loss, and she thought that the in-ear tips were not the best choice. The Costco audiologist suggested different aids (after making sure I didn't want to return to Polyclinic to try again, instead off purchasing new aids from Costco--but after 2 years of frustration, I was ready to try new aids). She recommended some aids, and had me try a demo set that she adjusted on the spot to my hearing. This included walking out of the soundproof room into the noisy environment of the Costco warehouse, and making more adjustments to be sure that these aids would work for me. Less than a week later, my new aids had arrived and I returned for a fitting. The audiologist spent more than an hour on this fitting, making more precise adjustments to the aids, as well as all the pairings and settings needed for the phone app. This was, again, more than twice as long and with much greater detail than my fitting at Polyclinic. The Costco audiologist automatically booked me for another follow-up after I will have worn the aids for about 10 days, so that I can report any issues, ask questions and get further adjustments. At Polyclinic, after the fitting, I was simply told to "make an appointment if you have any problems. THE DIFFERENCE is almost indescribable: My ability to hear and understand conversations, the TV and more is orders of magnitude better. The phone app for the new aids is very effective and user friendly (the app for the aids from Polyclinic was glitchy, often would not connect with my aids, and it was difficult to get online help). The aids from Costco were half the price of what I paid at Polyclinic. In short, I got radically better service and improved hearing via Costco--at half the price. At Polyclinic, I paid thousands for aids that never gave good hearing clarity, whose charger failed within weeks, and with one aid that failed within 2 years (after the warranty had expired). I wish I had known in 2022 that I could do much better than what I was getting.