Was referred by my PC to this office. Was seen by a doctor assistant for my issue. Was order to…read moreget MRI AND CT scans of my brain and ears. Then was told to see another doctor at the Kenmoor facility. Waited 2-1/2 months for appointment since i was a "NEW PATIENT" FOR RESULTS. Arrived for appointment on time to fill out paperwork. Overheard staff member tell another patient that our doctor was running late, by 2 patients, with each appointment from 45 minutes to 1 hour long. No courtesy call prior to my arrival to say "the doctor is running late". WOW!! Now i am rescheduled for another 1-1/2 months to see the doctor. In the meantime my issue has not been resolved. ENT CONSULTANTS are the only ENT in the area and network. I would recommend finding another ENT.

I have tried to get an appointment for over two years. I am still waiting for a reply. You have…read moreto leave a message with the scheduler. The teaching and follow up for a surgical procedure is lacking. When I had a follow-up appointment and my sutures were removed, I stated that I had some side effects since the surgery; nausea and dizziness. The M. A. told the Dr. on call and from the hallway (wasn't worth her time) told her that my symptoms were, "just a migraine". I know what migraine symptoms are. These were from the implant surgery. (B A H A). The M A then told me to call if I had any other problems. Why would I bother? Due to the lack of teaching, it became very infected. I was disappointed in the physicians. The audiologist (Nora) was fantastic and the MA was great as well. I would not recommend this office.

I've been using hearing resources for years for my audiology needs…read more I was very disappointed in my visit today. My hearing aid needed a new "retention tail" and I was informed brusquely by the curt desk clerk that I had arrived outside "drop in" hours. This is a :30 sec fix. Fortunately, another office worker heard my plight and jumped in to fix my device, which I can now wear comfortably. Drop-in hours now consist of 1 1/2 hours a day during working business hours. It seems really unnecessary that I should have to take a day off work for a 1 minute hearing aid repair. This has not been an issue in the many years I've been a customer/patient here. For the thousands of dollars I've paid for hearing devices, having simple support doesn't seem to be unreasonable. If it's not available, I'll have to find a new office in the future.

From the owner: We are medical doctors practicing the specialty of otolaryngology care of the ears, nose, throat,…read moreand head and neck surgery.We also have a staff of Certified audiologists, who perform hearing evaluations here in our office, as well as offer hearing aid services. As a group, we cover a wide spectrum of diagnostic and surgical treatment of the head and neck.This includes basic and advanced, complex adult and pediatric ear, nose, and throat problems, sinus surgery, ear surgery, head and neck cancer surgery and treatment, and treatment of voice and laryngeal disorders. If you have questions regarding specific disease treatment, please contact us.

You can't beat the service you receive at this Beltone office. Brennen is the best! I have had…read moregreat service for the last year, just left his office, he made some adjustment and I was out the door.

From the owner: Beltone Hearing Aid Center proudly serves the Grand Rapids, MI community as your local Beltone…read moreHearing Aid Center. We provide comprehensive hearing tests and evaluations, expert hearing aid fittings, and the latest Beltone hearing aids, including rechargeable, custom, and Super-Power Behind-the-Ear (BTE) models for severe hearing loss. Backed by 80+ years of hearing aid innovation and recognized by Newsweek as one of 2025's Best in Customer Service for Hearing Care, we deliver trusted, personalized hearing care to help you hear your best.

The receptionist at this place was incredibly rude to my 94 year old mother. My mom has gone there…read morefor years. I confronted her and she was very rude to me as well. My mom is going elsewhere. I would not recommend this place. Ever.