Awesome company! They were communicative from the first time I called to the date of the install…read more Prompt, clean, respectful and did the job as promised! They were easy to schedule with and completely willing to work with my schedule. Jose did the install and I would 100% recommend him to anyone who needs hvac work done - guy knows what he's doing. They also came in at a great price, and I looked around for a while.

Very poor Customer service. The receptionist Mariana is overwhelmed and you can sense her…read morefrustration over the phone. They take appointments and cannot complete them. Then she gets mad if you ask her to consider your circumstances. She does not know me but got upset and said I had an attitude when i requested to speak to someone else. They text me to confirm for my appointment and then less than 30mins later they canceled my appointment via text. I waited a week for an appointment. They indicated they have emergencies coming in and those take priority. Customer concerns are not valued and they do not properly know how to manage their schedules. Hiring more techs during peak season would make more sense than telling customers you are understaffed and their needs are not a priority. They asked the appointment to be moved a week with no guarantees as to if it would actually be serviced then. If you have other options in your area go with a more professional company.

horrible service! they said they will be at the house at…read more1145am...i tried to changr ut to 130pm so i can do my errands. they didnt show up until 240 when i have to pick up the kids from school. when i told them they are late the old man said he can leave if i am going to be upset. so its okay to make me wait but god forbid he is wrong. dont expect these guys to do their job bc they can reject whoever.

Recommended by a friend of a friend. The central air in my house stopped out of no where. I had…read moreanother contractor come and couldn't figure out the problem. When william came, he checked a couple spots around the house and then checked that big fan outside and noticed a field mouse got trapped in the outdoor fan and blew a circuit. Quick fix and had my system working like new!

Complete Heating & Cooling is great! Moose was quick to respond and Mike answered all my questions,…read morewas professional and completed the task in a timely manner. The cost for the service was affordable. Would definitely recommend Complete will be calling them for future services.

AC unit wasn't cooling very well, hit this vendor up and they responded immediately (even though it…read morewas late at night). Came by the next morning and quickly diagnosed that the issue was that my Nest thermostat that was previously installed wasn't compatible with my existing wiring. They then went out and bought a compatible thermostat, came back and installed. They also mentioned that there was a small leak in the refrigerant line and could try to patch and fill if I wanted or I could always have them come back in the future. I asked them to just finish the job if they could, and they actually came back in a couple hours to finish the job. Now the AC unit is working great - the place feels like an ice box! Would highly recommend these guys, super professional and courteous. Thanks!

My tenant's central air wasn't cooling properly. Searched for companies that would provide free…read moreestimates. Airheem quickly responded and after asking a few questions, gave me a reasonable estimate. He came out the same day! He was very knowledgeable and thorough. He also took the time to explain everything. He got the HVAC back up and running quickly. Also provided great customer service, very professional and polite.

We hired Adrian and his team from ProCore Mechanical and couldn't be happier with their service…read more Adrian was super responsive since day one. I sent him photographs of my old boiler that was in very bad conditions, he recommended replacing it as other companies did and gave us an estimate. His price was the most competitive so we decided to hire them. After replacing the new boiler I had to call National Grid to come and turn our gas back on which was only possible a few days later. Adrian came by again after to verify everything and making sure all radiators were working properly! After dealing with not so honest plumbers in the past and having to be without heat from almost 3 weeks, we are so glad we found ProCore. Definitely recommend it.

ProCore are the BEST. I would highly recommend to anyone who needs fast, professional, courteous…read moreand very skilled repair for air conditioning in NYC. When my Mitsubishi central air conditioning system in my Manhattan apartment (Chelsea) abruptly stopped working in the middle of a heat wave the night before the July 4th holiday I was worried I would wait days (even weeks) to find a qualified repair. I called six different NYC HVAC repair companies and either couldn't reach anyone or was told that their first appointment was two weeks away. When I called ProCore (on the recommendation of a friend) I was immediately connected to a technician who listened to the situation and told me he would be there the next morning "first thing". At 8:30am two technicians arrived and immediately got to work. They solved the problem, fixed the system, and even made some minor adjustments to make my system more energy efficient. They were friendly, courteous, professional and obviously very good at their job. Their price was very reasonable - to the point where I gave both of them a little extra to thank them for their excellent work and for coming on a holiday early morning. My apartment immediately started cooling down and the system is working better than ever. Just to illustrate the professionalism: both technicians put "covers" on their shoes that they brought with them so they didn't bring any dirt on to my floor (without even being asked to do that). This is a FIVE STAR business and I will highly recommend them to anyone who needs excellent HVAC / Air Conditioning services in NYC. In a city where there are many options - ProCore is the best of the best and I highly recommend them.