Back in those days where I needed plumbing help right after the big freeze in 2021, I contacted Heaton Plumbing through Yelp's Contractor connection. Got a response within 24 hour. Gave me instructions to text them because it was a busy time due to recovery efforts after the winter storm Uri. I got them on the phone and set an appointment. Tosha arrived on time for an estimate appointment. She was detailed and professional. I didn't hire them because my shut off valve to the whole house got stuck. Again it was due to the hard freeze. I had to wait for the maintenance crew to get it replaced. The quote came out a little higher than other bids. But I have Heaton Plumbing on my top of list when I have future plumbing needs. read more

Two photos of a mains access water line tap fitted by Heaton charged$500 and worthless within 4 years B read more

Heaton Plumbing - My house is 50 yds from Galveston Bay. So the Heaton mains valve handle was COMPLETELY RUSTED after 4 years and has to be replaced. - Plumbing Near Me - La Porte, Texas

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We had Mike come out during the freeze and he helped us verify out temporary fix was good. At that time he needed to head out to fix other people who didn't have any water. He returned this week and got us all fixed up. We will definitely use them again. read more

I had a leaky toilet on a Sunday. I sent out messages through yelp and Heaton responded in minutes. Kris the technician was here in under two hours. He was friendly and knowledgeable and fixed the issue really fast. 10/10 read more

These guys came out once before and did a great job so we called again . Unfortunately the plumber who came first time had left company. What the hell we still booked. Was told it would be $65 service charge to come and diagnose. Obviously full price if accepted job and fixed. "Owner "showed up promptly to unstop our tub. Tried for a while and couldn't do it. Said our tub "broke" his drain opener. Said things like "who did the plumbing here". Not responses I would expect from an experienced plumber. Kept trying to open drain then Told us he couldn't do the job and we would need to pay full price for job he couldn't do but would give us a price on rerouting the drainage. After we gave push back on paying for an incomplete job he went outside and "fixed" his equipment, tried a "reverse technique "with his opener and finally got drain open. Full disclosure: A few Other plumbers have had problems with this drain but none have tried to blame the drain for their difficulty or for breaking their equipment. Also none tried to pitch rerouting before completion of the job. The whole situation was unlike any experience we've had with any other plumbing company. In the end the job was done and the price was reasonable but professionalism was a zero. read more

They arrived in a timely manner but I feel like I was scammed. They charged be $248.91 + service call of $45.00 to replace an angle stop that took the guy 5 minutes to change. I told him I feel like I was just scammed. Then he was going to charge me $307.00 to put garage disposal back in and $267.00 to put a new faucet in. I told him to forget doing that I just needed the leak fixed. He was very professional but the prices are outrageous. It is literally a scam for the prices they charged. The plumber was very professional though I will say that. read more

If I could give 0 stars I would. I was clear over the phone the services that I was needing. Our plans to convert an existing enclosed garage into a master bed and bath. I was very clear on the scope of work. Technician arrives only to tell me he cant provide a quote because he needs drawn out plans of the bathroom (most plumbers provide this themselves as part of the job before they open permit) and it must be done before the quote is given. So basically charged me the $45 trip fee for no information. He then verbally gave me a ballpark number just to feel justified. What What a joke! read more

Best plumber I've ever used. Arrived on time. No nonsense; got right to work on my drain cleaning problem. Was clean (pristine white shirt) and professional. Analyzed the problem with me looking over his shoulder. Was neat and kept tidying up throughout his drain cleaning process. Never made a mess; didn't leave any mess whatsoever. He and his apprentice wore plastic booties over their shoes the entire time. My Persian rugs appreciated that. Cleaned the clog from the vent stack in the attic. No previous plumber ever did that. Probably because it is inconvenient to crawl up into my attic through an access hatch (no pull down steps). It was very apparent when he hit the drain clog with his power snake; the water whooshed out of the basins like it was being vacuumed. He was not inexpensive. But, clearly a case of you get what you pay for. He had ALL of the needed parts on his large panel truck (bigger than the usual white van). While he was on my call, one of my neighbors rushed home because her water main burst. He courteously stopped working on my repair to assist the neighbor with her water main shut off. The plumber she had called to assist her could not find her water shut off valve (???). My plumber graciously helped her plumber at no charge to her. Speaks of the kind of guy he is. Only call this plumber if you want your problem fixed right the first time. Doesn't take shortcuts like all of the other previous plumbers I've used. read more

Called for a quote, lady answers the phone and told me she could have some come out. I told her I just needed an estimate because I already know what's wrong and she hangs up on me. Wow!!! I will spread the word about the this rude company for sure. I'm glad she was like this because I rather not deal with any businesses that has no customer service at all... read more

Great service. Knowledgeable, if talkative, plumber. Let me know exactly what he was doing, what he thought the problems were, what he planned to do to fix them. I didn't give 5 stars because their website said the fee for the appointment would be deducted from the final bill, but it wasn't and I had to ask for it to be deducted. I hired Heaton at the suggestion of Home Advisor, on which I often depend for recommendations. Heaton met my expectations for quality of service and ease of communication. Their price was about what I had expected for a plumbing company. read more

Considering all the burst pipes after the freeze they got here when they could. Tosha and Mickey were friendly and knew what they were doing. They did a great job getting the water running again and Tosha came out later in the week to replace my kitchen faucet which had quit working because of rust in the lines do to the water being off for so long. I will definitely hire them for future plumbing jobs. read more

Mike is an excellent & professional at Pro Plumber and came to fix our gas control valve issue right away. Literally was on his way after we spoke. He worked with the manufacturer to get the part ordered and he was available right away when it came in. The part came in and it was faulty so he resolve the issue and got the part in the next day. He was always communicating with me on the status and I felt very happy with him. He did the job attentively & professionally and I would recommend him in a heartbeat. read more

I was treated very poorly by the owner Michael Heaton today over the phone. After being quoted $1800 for a repair - I paid $900 down. Once the site was excavated - Heaton Plumbing realized I didn't have a leak. I was told that I would be fully refunded and the trench filled in. 4 days later I called to check on the status of my refund. The woman in the office explained that she would get it taken care of. About an hour later I received a call from Michael - that I would still need to pay the $45 service fee and the $125 diagnostic fee. (even though it was not diagnosed correctly) Instead of my $900 refund - I had to pay another $170. Michael was condescending to me - its not my fault the problem wasn't what the water company informed me. I can't recommend this business to anyone. read more

I am looking for a plumbing company to do a repiping job on an old 1960's home. I have contacted two companies, one that I saw had good reviews and another that has good reviews but was also personally recommended. I've scheduled them to come out to give me an estimate. I thought I'd find a third and I contacted Heaton plumbing and they said they would charge a $45 fee to come out that is reimbursable if they do the work. Ok, fair enough but I already have 2 other companies willing to come out at no charge. I just wanted to warn folks that they charge to come and give an estimate, just an FYI. read more

We called for a leaking hose bib the day before and they scheduled next day & showed up within the agreed time. Took less than expected time and completed with quality work. Will use again! read more

They responded very fast to my Home Advisors query, and was able to book an appointment for the very next morning!! Two very professional technicians came and solved our problem in a couple of hours. We are extremely satisfied!!! read more

Incredibly overpriced quote, and the plumber lacked integrity. I needed a 3/4"x12" threaded nipple replaced, Heaton arrived in a timely manner and was courteous during the $45 consultation. Quoted $550 to replace the leaking nipple, $250 to cap the leaking nipple, or $80 to do the work "on the side". I paid my $45 as quickly as I could and sent them on their way without having any work done. $15 worth of supplies and a little over an hour for me to perform the repair myself. I wanted to schedule a system pressure test, but didn't mention a word about the future work as I don't trust anyone that offers to cheat their company out of work within 5 minutes of meeting them. read more

I would absolutes use y'all again and I may need to. Your response time was so fast and made a stressful situation so much easier. The only thing I could suggest is maybe have the employees wear booties. Our repair guy who was extremely nice by the way had arrived after a very dirty job and tracked in quite a bit of mud. That aside I would highly recommend your company!! read more

Really appreciate your customer service! Your plumber gave us a courtesy call estimating his time of arrival. He gave us the cost for the work before starting so there'd be no surprises and honored a $25 coupon from our last call. Very pleased with his work and efficiency. We will not hesitate to recommend Heaton Plumbing to our friends. read more

Heaton Plumbing is always very professional, courteous, on time, and knowledgeable of whatever plumbing issue you're having. Mike is done quite a few jobs for my moms house, and also my grandmothers house and needless to say they are always pleased with what a remarkable and upstanding businessman Mike Heaton is. read more

Heaton Plumbing is simply the best, period. I had a serious water leak in my refrigerator ice maker water line at 8 PM on a Saturday night. When I tried to turn off the water at the source. the handle snapped off in my hand. NOT GOOD. I called Heaton Plumbing, and in less than one hour, Thomas was at my house. Tom was polite, friendly, and professional. He fixed the problem, including installing a new water shut off valve, and did so in a very short period of time. The total price was less than what I had paid another plumbing company for a far simpler job during regular business hours. I have definitely found a new plumber for all my plumbing needs, and I highly recommend them. read more

We can't say enough great things about Heaton Plumbing services, they were very professional, courteous, clean and informative. From the moment we called to make the appointment to the time they left our home the great service never stopped. If you are looking for, not just good, BUT GREAT plumbing service do not hesitate to call Heaton! We can't say "thank you" enough for the awesome service!! read more

On time and GREAT service!! The work was done efficiently and I thought the price was reasonable. Thanks!!

Initial contact by phone with Michael was very informative. I had placed a HomeAdvisor request. I had to pick up a water heater from Sears and called to request removal of old and installation on new water heater. Within two hours of request technicians arrived - informed me of specifics and completed the removal and installation in record time. The technicians were very professional and attentive to details. I would definitely recommend them. read more

I previously had a clogged drain issue addressed by one of the major plumbing companies in town and I contacted Heaton Plumbing to give me a second opinion on what the other company said and did. Heaton's plumbers, Nathan and Josh, arrived on time, were very friendly, and performed their work very professionally. They asked about the details behind what the other company told me, and went right to work taking care of the problem. They did not attempt to oversell me on something I didn't need. When I set up the appointment, I explained the problem I was having to Christina who answered the telephone and she was very knowledgeable about the problem, then quoted me a price far less than what the other company did which is what it ended up costing me. It is not often that a homeowner has the opportunity to be provided a service at a cost that is very reasonable and with such professionalism attached to it. It goes without saying that I will be using Heaton Plumbing from this point on and I can highly recommend their company to others in my community. read more

honestly all i can really say is dont ever use this service plumber was late ,over priced,smelled like booze and smoke not a good vibe from this company plumber came off as not that knowledgeable about job aswell hope you dont get screw as we did thanks for nothing Heaton plumbing.also when they where her they where yelling and cursing on phone read more

Definitely would not use again! People who showed up were not knowledgeable. Cut off water to house and then discovered they did not have correct tools for the job in their truck (common set of hex wrenches used to remove bathtub valve). Left to go to home depot to purchase tools. Returned with wrong size tool and again departed to purchase correct hex size wrench. Finally, got bathtub valve removed and advised me the valve should be replaced. I examined the valve which was perfectly fine and asked plumber to explain why it should be replaced. He then changed his recommendation and said the valve was fine and did not need to be replaced. After several hours spent on what should have been a thirty minute job, I was charged $45 dollars for a "service call" which I was originally told they would wave if they did the work and $125.00 for "diagnostics" which their boss, Mike, claimed was not "work/repair" and refused to wave the service call fee. They did not fix the problem with the bathtub and charged me $170.00.for wasting my time. There are a lot of better plumbers in Houston so beware of these guys! read more