My mom passed 9/29/22. My father, myself and my sister went to Heavenly Grace. They paired us with Dr. Garza. This woman must be new to funeral business. Dad had purchased a plan from Heavenly Grace for 1 spot with 1 interment , opening & closing and liner and paid for it in advanced. Dr. Garza looked up our contract. The contract has non of that in there. When we asked where the lady that had sold us the plan she no longer worked for them. Therefore my dad would have to pay an additional $2785 to open the grave, close the grave. At that I proceeded to head to the La Féria Post Office. Bought 3 money orders. Took them back to the funeral home. Dr. Garza had no idea how to run the check scanner. At this point we were all pretty frustrated with her. We got our receipt and as we were getting up to leave, my dad told Dr. GARZA "that's all correct. Nothing else is needed?" Dr. Garza assured my dad nothing else would be needed. LIED!!!!LIED!!! LIAR!! Day of the Rosary about 2pm. Dr. Garza calls me and says she forgot to charge for the grave liner. I ask how much she says $700. Told her my dad was not gonna be happy and that I would call her right back. Pull my dad away from my mothers coffin to tell to please not get pissed off. Well, he did. I place the call back to Dr. Garza. She said, "Martin, I didn't know..". My dad was so upset. I left the funeral home to get another money order. I go back to Heavenly Grace and go in and ask to speak to a supervisor. We spoke she said she look into what has happened. I told her I don't want Dr. Garza any where near the family or my mother's burial. They did honor my wishes about that. read more

We recently had these people host a memorial and funeral service for a family member. The staff on site during the memorial service seemed to be bothered having us there and could not wait for us to leave. Every question we asked or accomodation we asked for seemed to be a bother to them. No staff member even took the time to help welcome our guests and point them in the right direction. We had to do it all ourselves. The layout of the place is horrible. You can not step out of the chapel without having to walk directly betweeen the audience and the casket, distruptig the entire service. An inadequate amount of parking made the experience even worse for our guests. This poor level of planning says it all. I'm not sure why they are in this business. read more

To all my valley people whom have lost a loved one to covid were you all able to identify the body via a family member.. because the morgue has been nothing but rude to my sister and won't allow her to identify the body but want her to sign the paper this Douche bag said to my sister send me a pic of your mom and I will identify the body like wtf kinda of bullshit is this.. all we want to do is identify the body due to the fact that we were told by the morgue 1st that they didn't have the body so we call the hospital and they assure us the morgue picked it up and gave us the round around then finally said oh yes it's here but not we are questioning it like is she really there and they will NOT ALLOW US TO IDENTIFY IT.. like wtf is this bs about.. Heavenly Grace Memorial Park now what's your sorry excuse for this bs really haven't we been thru enough and the only way you are willing to give us what we want is if my sister takes off the bad review really your playing with peoples emotions not ok sir not at all.. By far the worst staff they are so careless so rude.. They seem to have no heart for the grieving family.. read more

Here we are August 4 and yet I haven't resolved anything at heavenly Grace I'm dealing with Michael Cavazos now He is now telling me that I don't get to identify my mother that he will identify my mother please know where I'm coming from Heavenly Grace first tell me my mom is not there then the hospital tells me my mom is not there then Michael Cavazos cause me and tells me she is there but now he's telling me that I cannot identify my mother how many of you have gone through this not being able to at least identify your mother he says he's trying to help me and do what I want But in order to see my mom and get what I want it's gonna cost me $700 because I would have to embalm herSo that is no help for me I wish this would've been an easier process for me but it's not The lack of empathy and professionalism shows greatly during this difficult time. It's really sad to see that part of the name is Grace and I don't feel there's any grease right now read more