This place is terrible! If you are looking to take your kids here RUN THE OTHER WAY!
In a nut shell this place is: Unsafe, Run down (inside the classes), and has terrible staff. If you care to know more, read on:
We had several issues with staff and other kids/parents. I have a very active little boy, more so than your average child. The staff would get VERY ANGRY at him for this. He had some behavior issues, and I tried to work with the director to fix the problem, and would be promised the teachers would work with me and communicate, and they would for a day or so, then nothing. Then they would wonder why what they were trying wasn't working. They also change staff nearly EVERY MONTH. Since we started in 2012, my son has had about 10 different teachers. Not even a lie. A teacher wouldn't stay for more than a month or so.
It also came to our attention that the teachers were telling my son he was a "bad boy" which you don't do with impressionable children.
The director (who is gone now) would address an issue with you, say she would do one thing, and do something completely opposite!! The corporate of this company is terrible too!
I had a guardian of another child slap my child on the hand. Yes, you read that right. SLAPPED MY CHILD. While it was his hand, I was still red hot mad! It was around Christmas so everyone was on vacation. The director wasn't back until over a week after it happened, and still did not address the situation for another week or so. She didn't even feel it was important enough to tell the assistant director. Since nothing was done for over 2 weeks, I decided to call and email the District Manager, no response from her. Then when I told them I would be going to licensing about the situation, suddenly, she was "handling the situation". Then she tells me a few days later that she talked to the parent and that it was the child's uncle that picked up that day and the one who did it. So, they were telling me that not even a child's parent did this, but and UNCLE?! And she brushed it off. We should have left then, but didn't since my son had so many friends there and didn't want to leave.
However as months went on, things got worse. He wouldn't let me leave in the mornings, and would throw a tantrum and cling to my legs and didn't want to let go. This tells me something else is going on.
The director then left and they had a new director and she was only there for 2 weeks before she left. One of the few days I was able to talk to her, she made the mistake of telling me she thought this was the worst run daycare she had been involved with in a while. Which I would agree.
They have a government food program, and they only make a certain amount of food for each kid (what the government says is the suggested amount) and if you kid usually eats more, they won't make anymore. My kid came home STARVING every day. And was constantly told he couldn't have anymore food since they were all out. WHO TELLS A CHILD THEY CAN'T EAT WHEN THEY ARE HUNGRY!
Also something to note: My sister-in-law brought her kids here too. They stayed only a few months. She had a little boy that was 4 and a little girl that was 9 months (starting to walk). Every single day my niece would come home bruised all over!! Then they would say "oh she's learning to walk, that's normal". I could agree to some extent but, not how bruised she was getting. That was a result of a teacher not watching a child and allowing her to get into things she's not supposed to.
The place also looks very nice on the outside, which is expected for the area. But the inside isn't really taken care of. The classrooms are run down and have old toys that are missing pieces or don't work or all around look dirty. With what I was paying there, that should not be the case. It was really nice when we started, but then it turned ghetto.
The teachers would also get very rough with the kids. They would handle them in ways they shouldn't by yanking the kids by the arm. I saw a teacher (now assistant director) grab a child once and pull them down to the ground. When I told the director, I was told I misunderstood what I saw. Uhhh, really? And now there is one of their teachers under investigation for the same thing!!! They also liked to yell a lot! And it would be mean sounding too!
Moving him from this daycare was the best decision EVER. Now that we are gone and at a GREAT center, I see how absolutely terrible this Kindercare was. read more