From beginning of bringing in my car to the end when picking it up it was exceptional customer…read moreservice and experience. This is the first time i ever had to put a car in the shop so this is a win win for me i was told when work began and when it was closr to being finished . I have saved this shop for any other time i may need work on my cars. Before and after picture. I love it

Widener has been in business a long time. Came in for a dent repair and they removed the dent same…read moreday!

We have had several cars worked on over the years, since they opened. We always feel that trust…read morethat is necessary when you hand over your car and your money. And that it will be done right the first time. The price is always fair as I research these things and their price is always fair and better

best mechanic and people i have ever had the pleasure of meeting.. Worked with my pricing and the…read morecar is amazing now I would rate them higher if it let me

I dropped my car off for new brakes this morning and it was ready before noon! Out of all of the…read moremechanics I called, this was the only one that new the common issue with my make and model. They quoted me pricing over the phone and it did not change once my car was there.

I had to take my truck in for service for a turbo coolant leak. They fixed it in a timely manner…read moreand at a reasonable price. Staff was courteous and polite. I would highly recommend Eric's Auto. One satisfied customer.

Fast and reliable service, always checks the overall vehicle and is quick to get back to me on it.read more

Call in for a tire replacement, show up in 30 mins. and got it done in last then hour.read more

Unprofessional and thieves. I called in the middle of the night and asked for an estimate to have…read morean air brake chamber replaced the following morning. They asked for my drivers location to quote it. I was told a mechanic would call in the morning after pricing out the part and mileage... if I agreed, they could go replace the part. I woke up a few hours later to one of their employees informing me that they had been working on my truck for "three hours", chambering the brake. First of all, chambering a brake takes 20 minutes... Second of all, I did authorize them to go and work on my truck, I was waiting for their price estimate... third of all, he didn't even bring the part to properly repair it. So the guy demands $700 and then starts insulting me, calling me a "Jew" and all sorts of other inappropriate things. My driver had to take the truck to another shop down the road to have the part replaced by a real mechanic, when he got there he disconne the trailer and saw that the scumbag from all American had removed the flash and seals from the brake lines. They are very shady and I highly recommend NOT calling them for anything. they have dozens of similar reviews.

We have been using this shop for over a decade. Great service, great mechanics that really know…read moretheir business. Highly Recommend

Dropped off some axle shafts to get new bearings installed and had my center section of my axle…read morerebuilt. Could not have asked for better service. Very knowledgeable staff and they have been at it for quite a few years.

Super honest with detailed estimates. Very nice people. Will not go anywhere else in the future.read more

Over priced place, the highest out of three quotes. You can do better, I saved a lot just by…read moregetting other quotes. It's real simply and makes a difference with little effort.

So happy to have found a place where both of the men who helped me were kind and honest…read more I struggle with anything to do with my car as a woman because it often feels like no matter how much I know, any man I talk to will try to find a way to take advantage of me or my money. I didn't feel that way for one moment at Tom's. Not to mention, they helped fix my tail light at no cost. They were honest, transparent and incredibly nice. I recently moved back to the state and I am incredibly grateful to have found a place I trust and so quickly! I will certainly be referring everyone I know here

I'd like to share my recent experience at Tom's Family Auto, which began on the morning of Monday,…read moreOctober 13, 2025. That morning, I called the shop to ask if they could assemble a set of struts and replace a CV shaft on my truck. I was told it was no problem, and they began working on the struts. About an hour later, I received a call that they were "finished" and ready for pickup. However, when I arrived, I was told only one strut was complete, and the rest of the crew was out to lunch. The person behind the desk told me to go ahead and take the one strut and begin the work myself, so I did. Upon returning to my truck, I noticed the assembled strut was visibly crooked. I brought it back for correction and picked up the second strut. I assumed everything was resolved at that point, but after installing the struts, I discovered that the driver-side strut was seized and would not compress. It was now late, so I had the truck towed back to the shop for repair and to address the frozen strut. The following day, I called to check on the status of the repair. I was told the strut could be realigned, but I was met with a very poor attitude from the staff and was told I "shouldn't watch YouTube videos to work on my truck." For the record, I had been following manufacturer Technical Service Bulletins and Bilstein's official instructions, I'm also an FAA licensed aircraft mechanic. The next day I was informed the truck was "ready and aligned." Since I was at work, my mother went to pick it up and I paid the bill in full. That evening, when I inspected the truck, I discovered that the front sway bar was missing entirely -- it had not been reinstalled and was still in the bed of the truck, along with the mounting hardware. It had been left lying next to where the strut was they fixed. Despite this obvious omission, the shop had released the truck to my mother, claiming the work was complete and the truck had been aligned. To be clear: They gave us back a vehicle, declared it aligned and finished, despite it missing a 4-foot-long piece of suspension that was clearly provided and noted. There was even a written note in the cab and verbal instructions given on the phone regarding the sway bar and its hardware. These were apparently ignored. I returned the truck that night and left the keys in the drop box. The next morning, I called to ask what happened, and was told that the mechanic who started the job went home, and the person behind the desk -- who I'm not even sure is a certified mechanic -- had "finished" the job. I was later told the sway bar would be reinstalled, but that no new alignment was needed. I have serious doubts about this, given the work that had been done and undone at that point. Not surprisingly, they failed to install my skid plate as well, which was still laying in the bed of my truck with it's hardware when I arrived home from work. At no point was I offered any compensation for the extra day without my truck, the inconvenience of having it towed, or the serious issue of the vehicle being released in an unsafe condition. I was still charged $800. This experience showed a lack of communication, poor workmanship, disregard for safety, and unprofessional behavior from start to finish. I cannot recommend Tom's Family Auto based on this experience. My family and friends will no longer be using this establishment after being loyal customers for over 20 years.