More than 2 decades ago, I found the BEST service, the BEST price and the mechanic I trust and rely…read moreon to fix "the issue". There is no better problem solver than the owner of this business and staff. Don't be surprised if there is a wait. I'm not their only customer who relies on them. They're awesome and worth the wait - that's why there's a line.

Drove my car into the shop at around 10:00 AM for a sound coming from my brakes, they were busy, so…read moreI left the car, signed and estimate sheet and they said I would be getting a call. Got a call around 3:00 PM, told me they had not yet got to it and wondered if I wanted to leave it overnight. I said I didn't and was informed it would be in in a bit and they would call me about the repair. Never got a call back and looked up the hours they close at 5:00. Drive up at 7:30 PM to check that my car was locked up or inside.....no car in the lot or in service bay......did someone loan it out or drive it home or is my car stolen with my registration and garage opener inside it... I'll be back in the morning

So happy to have found a place where both of the men who helped me were kind and honest…read more I struggle with anything to do with my car as a woman because it often feels like no matter how much I know, any man I talk to will try to find a way to take advantage of me or my money. I didn't feel that way for one moment at Tom's. Not to mention, they helped fix my tail light at no cost. They were honest, transparent and incredibly nice. I recently moved back to the state and I am incredibly grateful to have found a place I trust and so quickly! I will certainly be referring everyone I know here

I'd like to share my recent experience at Tom's Family Auto, which began on the morning of Monday,…read moreOctober 13, 2025. That morning, I called the shop to ask if they could assemble a set of struts and replace a CV shaft on my truck. I was told it was no problem, and they began working on the struts. About an hour later, I received a call that they were "finished" and ready for pickup. However, when I arrived, I was told only one strut was complete, and the rest of the crew was out to lunch. The person behind the desk told me to go ahead and take the one strut and begin the work myself, so I did. Upon returning to my truck, I noticed the assembled strut was visibly crooked. I brought it back for correction and picked up the second strut. I assumed everything was resolved at that point, but after installing the struts, I discovered that the driver-side strut was seized and would not compress. It was now late, so I had the truck towed back to the shop for repair and to address the frozen strut. The following day, I called to check on the status of the repair. I was told the strut could be realigned, but I was met with a very poor attitude from the staff and was told I "shouldn't watch YouTube videos to work on my truck." For the record, I had been following manufacturer Technical Service Bulletins and Bilstein's official instructions, I'm also an FAA licensed aircraft mechanic. The next day I was informed the truck was "ready and aligned." Since I was at work, my mother went to pick it up and I paid the bill in full. That evening, when I inspected the truck, I discovered that the front sway bar was missing entirely -- it had not been reinstalled and was still in the bed of the truck, along with the mounting hardware. It had been left lying next to where the strut was they fixed. Despite this obvious omission, the shop had released the truck to my mother, claiming the work was complete and the truck had been aligned. To be clear: They gave us back a vehicle, declared it aligned and finished, despite it missing a 4-foot-long piece of suspension that was clearly provided and noted. There was even a written note in the cab and verbal instructions given on the phone regarding the sway bar and its hardware. These were apparently ignored. I returned the truck that night and left the keys in the drop box. The next morning, I called to ask what happened, and was told that the mechanic who started the job went home, and the person behind the desk -- who I'm not even sure is a certified mechanic -- had "finished" the job. I was later told the sway bar would be reinstalled, but that no new alignment was needed. I have serious doubts about this, given the work that had been done and undone at that point. Not surprisingly, they failed to install my skid plate as well, which was still laying in the bed of my truck with it's hardware when I arrived home from work. At no point was I offered any compensation for the extra day without my truck, the inconvenience of having it towed, or the serious issue of the vehicle being released in an unsafe condition. I was still charged $800. This experience showed a lack of communication, poor workmanship, disregard for safety, and unprofessional behavior from start to finish. I cannot recommend Tom's Family Auto based on this experience. My family and friends will no longer be using this establishment after being loyal customers for over 20 years.

I found my shop! VIP…read moreAuto Repair has earned a lifelong customer in me. I've gotten multiple services from them, from oil changes to engine repairs. Each and every time time they have been throughout, friendly, and trustworthy. On my last oil change they ran a complementary overall vehicle check and ended up finding a problem, that if left unchecked, would have been very expensive down the road. And without me even having to ask, they brought me back and showed/explained the problem, along with answering all my questions. Communication during all services/repairs has always been easy and timely. VIP's customer service is top notch as well. When my car had to stay there for a few days, I was offered (at no cost) a ride from and back to the shop to pick up my car. (I lived very close at the time and realize that may be a factor going forward.) During the last repair, they were also able to give me a loaner car, which took away so much of the stress that comes along with having a car in the shop. Finally, if you're lucky, the owner's sweet pup will be there when you come in. :) I have recommend them to so many people in my day to day life, and I recommend them to anyone reading here as well! You won't be sorry.

These guys are my go to! They are honest and caring. Worked with me to make sure I was taken care…read moreof for transport and they have not let me down. Keep me posted on the repairs that were needed and sent me videos what needed to be fixed.

DO NOT take your car or truck to this palace! If I could give this shop a negative rating, I would…read more They will lie and over charge you. I took my truck there to be repaired twice. They charged me $1,100 dollars for a front end job that should have cost me $700.00. And they messed up the part that they put on and denied doing it after another shop found it, I had to pay another $200.00 to have it fixed. Luckily, they felt sorry for me and didn't charge me labor. I had a line that was leaking replaced on my car and it started leaking two weeks later. Their work is suppose to have a one year warranty. They gave me the run around for three months and still didn't fix it. I am out another $500.00 dollars! The manager will smile and lie to your face. Don't believe anything that he says. Stay as far away from there as possible!

I've brought my car here for the last few years. Anytime anything needs to be fixed Fadi walks me…read morethrough the process and part to be ordered. Great prices.Nothing is done without confirmation from me first. Always walked out with exactly what I needed done and done well. Great place and not a long wait.

Simply the best! Honest, fair prices, excellent mechanics. They give options and actually care…read moreabout their customers. I'd give 10/5 if I could.

My son's car died in a parking lot, and the towing company recommended Long's. They found the…read moreproblem, and I told them the battery might be bad too, but he tested it and said it was fine. He fixed what needed to be fixed, and fixed it quickly at a fair price. This is a bit of a drive for me from Canton, but I will take my vehicles here in the future because I trust them. Thank you!

Brought a car here to get it checked out before purchasing. The mechanics were fair and checked the…read morecar out without bias. What was amazing was that they did it for free. The customer service was very friendly and I definitely would come back for service.

They are honest, knowledgeable, and do great work…read more Sometimes the line to be seen is a bit long as it is a first come, first serve situation. I have had breaks, exhaust, suspension, etc done at this shop and the price is always reasonable. Tom is a great guy and I have known him for years, all the other mechanics seem to do great work also.

A old time shop over 40 years, laid back really cool owner. Me getting to old to lay under a car…read morefor long. Had purchased a evap canister 07 Liberty, just need install. Only $60 took a little over half hour. Fantastic price and service, highly recommend . Had contacted a couple so called market place mechanics, one $170 other $120. Book time called for one hour labor. I'm so happy with this shop, going to refer many customers . Thank You for being honest business owners.

A coworker of mine from work recommended this shop. I needed a second opinion on some work that was…read moredone on my car. This guy worked on it for a few hours and didn't find any issues. He didn't even charge me. I'll definitely be back although hopefully not too soon.

Called David the owner for an appointment. Went to the shop at the arranged time. Unfortunately…read morethe mechanic had left two vehicles on the only two lifts. David apologized and cleared my check engine light and asked me to call back. In the meantime the check engine light came on again confirming I had a bad oxygen sensor. I had purchased my own parts and was ready for the installation. When David and I next talked he offered to come to my house pick up my car and take it back to the shop to fix the problem. David came to my house and repaired the car and brought it back. Wow what service! The price he charged me for the labor was very fair and lower than any other bids I had obtained. Despite the early appointment issue David more than made up for it with his kind offer. The car runs fine and David gave me the old parts verifying the replacement. I would definitely use this clinic again for any auto repair issues. Thank you David!!

I needed my rear brake pads and rotors replaced last minute before a road trip. Mark was able to…read moretake great care of me. He was very upfront and honest about the quoted cost. He did the job in a timely manner, and everything looked great at the end!