I am filing a complaint against Heims Transmission LLC regarding my 2018 Chevy Silverado Z71, dropped off Dec 17, 2025 for a warranty-covered transmission repair. Two weeks later, a third-party inspector approved the work. The repair was completed on Jan 23, 2026, but the shop refuses to submit required documentation (PDF invoices, mileage verification, business license) to the warranty company. The owner stated it may take 1-2 months because he does not handle paperwork and suggested I pressure the warranty company, which is unacceptable and unlawful. The shop is withholding my vehicle, leaving me without transportation in hazardous winter conditions. I have observed the owner driving my truck without permission, which may constitute theft and unauthorized use under Va. Code §§ 18.2-102, 18.2-102.1, and civil conversion under Va. Code § 8.01-234. I have sent multiple complaints, written requests, and legal inquiries, all ignored. This behavior is deliberate, obstructive, and in bad faith, violating both warranty obligations and Virginia law. I request immediate BBB intervention to: Ensure the shop submits all required documentation to the warranty company. Secure the immediate return of my vehicle. Ensure the shop acknowledges legal and civil responsibilities, including potential criminal and civil liability. If the shop continues to withhold my vehicle or refuse compliance, I will escalate to law enforcement, civil litigation, and regulatory authorities. Submitted by: Kenneth Jenkins read more

Poor service, unprofessional and disappointing. There was hair and clippers left in my car after I simply came to get my transmission fixed-very nasty. Expect services to take months to complete and expect a damaged car that now needs further repairs. The owner, Jimmy, was inebriated/under the influence. At your own risk, do business with these people. read more

I wish I could leave 0 stars! Very dissatisfied with service. Jimmy was quite unprofessional and a complete waste of my time. I called and discussed in detail what my problem was with my vehicle and what I was dealing with warranty company on it . He agreed to take a look and work with warranty company He kept car for two days then called with an estimate. He was unable to answer basic questions like how long the job should take. An experienced shop /owner should be able to answer this simple one question either from doing the job before on this type of car or from experience , not just telling me " I can do the removal of your transmission for $1,000 and I don't know how long it's going to take" Stay away from this place. He let it be known by his elusive answers and most importantly BY HANGING UP ON ME AND MOVING MY VEHICLE OFF OF HIS PROPERTY BEFORE I COULD EVEN GET THERE TO THE ADJACENT GAS STATION TO RISK GETTING TOWED that he clearly does not value my business. STAY AWAY UNLESS YOU ENJOY UNPROFESSIONALISM AND RUDENESS read more

I called and described my car's problem. he told me to bring it in so I did. He stopped what he was doing to go for a ride and quickly found that it was not the transmission but began helping me understand what route to take. He then suggested a great mechanic and told me to have a good week. I tried my best to pay him for his time and expertise but he wouldn't accept it. Makes me wish I actually had a transmission problem After that experience, Himes became my go-to transmission shop. read more

Jimmy is a great and honest mechanic, not many of them out there. I took my car because another mechanic told me it was my transmission, it turned out it was something mino . He gave me excellent and honest service and affordable. I will definitely keep doing buisness here! read more

This place is amazing ! Saved my butt when my car started breaking down on the way to work. I found this place real close and they got me in and out in two days!! The price was fantastic for completely fixing my transmission and service was impeccable! Definitely worth every penny! read more

Great service!! Affordable prices,very knowledgeable staff, willing to go above and beyond to do what they need for their customers.